Education and Experience:

Bachelor's degree (B.A. or B.S.) from four-year college or university; or equivalent training, education and experience. (MUST)


Master's degree (M.A. or M.S.) or higher a plus; or equivalent training, education and experience. (Preferred)

Supervisory/Managerial Responsibilities:

Lead: Assigns, trains, schedules or oversees work of others.

Travel Requirements:

Travel 15 -20 %


Physical Demands:

The physical demands for this position are typical to an office environment and must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Time Warner Cable offers competitive benefits to include medical, dental, vision, a matched 401(k) plan, tuition reimbursement, and a pension plan. Qualified candidates should apply online at www.timewarnercable.com. EOE/M/F/D/V


FCC Unit_TWC: HQ452
Controlling Establishment ID: 00236 - Herndon 13820 Sunrise Valley

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Herndon-Senior-Engineer-Job-VA-20170/2410605/241060524106052013-07-19Time Warner CableEngineering/Technical Operationsfull-timeUSDstarting0BSHerndon, VA, USPosting Job Title:Tap Audit
Requisition #: 146511BR
Posting Location: Woodside, NY, US
Area of Interest:Finance/Accounting
Position Type: Full Time

Posting Job Description

Time Warner Cable currently seeks a Tap Audit Tech I for our Finance Department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Position Summary:


The purpose of this position is to perform field audits.

Essential Job Functions:


- Audits system for unauthorized customer hook-up by performing ground observation, pole climbing and reviewing computer data

- Disconnects illegal cable connections and removes drops from locations where illegal hook-up has been detected.

- Prepares, submits and maintains various reports and logs, including daily report of findings, log of UV detections.

- Maintains and stocks necessary materials and tools for company vehicle and complies with Time Warner Cable's vehicle operations policy

- Recognizes, practices and enforces safety rules and procedures

- Must be able to work with various hand tools such as electric drills, hammers, wrenches, screwdrivers, etc

- Performs other duties as assigned

- Regular, punctual and consistent attendance

Job Requirements:


- Demonstrated proficiency in the use of various tools and equipment.

- Must be able to meet and maintain safe load limits for provided equipment, in accordance with TWC Weight Restriction Policy

- Good verbal, written and interpersonal communications

- Good mechanical aptitude

- General knowledge of the city and map reading

- Ability to organize materials, tools and equipment. Able to research and remove illegal connections.

- Lift and carry up to 75 pounds. Able to stand for a long period of time.

- Works outside throughout the year

- Works in various weather conditions, which may be extreme hot or cold conditions

- May drive for long periods of time.

Preferred Qualifications:


- High school diploma or equivalent is required

- Cable installation or other related experience preferred

- Must possess a valid driver's license

Education and Experience:


- High School Diploma/Recognized Equivalent or minimum five (5) years of directly related experience required

FCC Unit_TWC: 8341
Controlling Establishment ID: 00453 - Woodside NY

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Woodside-Tap-Audit-Job-NY-11377/2674146/267414626741462013-07-19Time Warner CableFinance/Accountingfull-timeUSDstarting0BSWoodside, NY, USPosting Job Title:Creative Designer
Requisition #: 144362BR
Posting Location: New York, NY, US
Alternative Locations: United States - California - Palmdale;;
Area of Interest:Ad Sales
Position Type: Full Time

Posting Job Description

Summary:The Designer is responsible for developing creative concepts, storyboards, titles and overall art directions primarily for 30 second commercials TV spots.
The Designer will work in conjunction with Creative Writers and other Creative Team Members to assist in developing the look and feel, graphic approach, visual effects and templated TV spots.
Responsibilities:-

The Designer is responsible for integrating copy and overall brand direction provided by the client and or creative brief.-

The Designer will develop an expertise in multiple categories or spend levels and will become the internal subject expert on how to best execute a compelling TV spot in a particular category (auto, retail, health care, etc.)-

The Designer will use general knowledge about design, advertising and visual effects and they will combine that knowledge with local market focus to best represent the client's brand.
-

The Designer will be part of a team of creative professionals who are serving a wide range of clients with varying advertising budgets.Knowledge/Skills/Abilities:-

The ideal candidate has 3-6 years of previous experience in art direction and developing creative concepts for commercial advertisers.-

The Designer must have a proven track record of developing high quality, creative and compelling concepts for TV advertising.
-

This position must coordinate with various internal and/or external partners to develop creative ideas, while adhering to project deadlines and budgets.
-

Proven ability to manage several projects simultaneously.-

Knowledge of production techniques including editing, filming, voice over insertions, time needed for projects and best practices for execution related to production services is essential.

FCC Unit_TWC: ADSAL
Controlling Establishment ID: 00449 - NYC 1633 Broadway

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/New-York-Creative-Designer-Job-NY/2479385/247938524793852013-07-19Time Warner CableAd Salesfull-timeUSDstarting0BSNew York, NY, USPosting Job Title:I/R Technician
Requisition #: 145311BR
Posting Location: Ulster Park, NY, US
Area of Interest:Engineering/Technical Operations
Position Type: Full Time

Posting Job Description

Time Warner Cable currently seeks an I/R Technician for our Technical Operations Department in Kingston, NY.
Purpose:

Performs field technical work and services customers' problems. Responsibilities include daily organization of service calls, customer relations, and problem solving, and required documentation.
Please note this is an entry level position.
Key Responsibilities:

- Will be expected to train and become proficient in all job duties including: primary installations, underground installations, additional outlets, moves, pre-wires, post-wires, surveys, and basic troubleshooting.

- Complete grounding, audits, signal, leakage tracking, tracing, converter retrievals, delinquent disconnects/collections, VCR installation, new installations, reconnects, disconnects and relocates of cable service at subscribers' homes in aerial and underground areas in accordance with work orders issued and TWC procedures and standards.

- Adjust TV tuning as required to ensure acceptable reception.

- Identifies and corrects faults and places service calls if necessary. Requisition equipment needed to fill daily work orders. Communicate Time Warner Cable TV services, pay TV services/packages and converter operation as required, and leave channel guides and promotional literature with subscribers and attempt to sell additional outlets and additional services.

- Maintain an accurate knowledge of all channels and services offered by the system.

- Collect and turn in connection fees and other customer charges as required.

- Submit completed signed work orders according to established procedures to ensure that the customer billing system is updated correctly.

- Report incomplete work orders, plant deficiencies and unauthorized connections and problems to management.

- Report any accidents, losses, injuries or property damage to supervisor and customer where appropriate.

- Other duties as assigned.
Education/Experience:

Must have a High School Diploma or GED; 0-3 month of previous experience; or equivalent combination of education and experience.
Qualifications/Skill Set:

- Must have excellent oral and written communication skills.

- Must have knowledge of basic electricity/electronics.

- Able to climb ladders and gaff utility poles to a height of approximately 20 feet.

- Must be able to lift and move a ladder weighing approximately 70 pounds which requires climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting and repetitive motions.

- Must be able to use hand tools including electric tools, hammer, drills, crimpers, wrenches, etc.

- Must be able to work in adverse weather conditions and able to enter confined spaces.

- Able to effectively use/read test equipment (leakage detector, signal level meter, TV, etc.).

- Must have valid driver's license with a clean and acceptable driving record.
Legal or Financial Responsibilities:

Requires adherence to Time Warner Standards of Business Conduct. Position must assist in maintaining the confidentiality of customer and business data at all times

FCC Unit_TWC: 0756
Controlling Establishment ID: 00459 - Ulster Park Broadway

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Ulster-Park-IR-Technician-Job-NY-12487/2546727/254672725467272013-07-19Time Warner CableEngineering/Technical Operationsfull-timeUSDstarting0BSUlster Park, NY, USPosting Job Title:Account Consultant
Requisition #: 144060BR
Posting Location: East Syracuse, NY, US
Area of Interest:Sales
Position Type: Full Time

Posting Job Description

As a technology leader in the telecommunications industry and one of the largest cable operators in the nation, Time Warner Cable Business Class has a uniquely strong marketplace position. We built our business on the single focus of being a best-in-class telecommunications service provider, and we are looking for best-in-class sales leaders to join us in our drive to success.

Position Summary:

The Account Consultant position is a consultative inbound sales position within our Business Class commercial sales team. Individuals in this position are responsible for voice, data and video sales within a defined sales territory.

Essential Job Functions:

- Primary responsibility is new customer acquisition within the small and mid-sized business market, as well as performing customer "saves".

- Responsible for achieving a monthly revenue quota in data, phone and video sales

- Develops customer centric solutions and delivers sales proposals on product benefits and marketplace differentiators

- Clearly understands and communicates the company's value proposition

- Partners with the outside sales teams to ensure complex customer opportunities are properly routed and handled

- Works with the Account Management team to ensure timely handoff of sold accounts for ongoing management and retention

- Maintains all sales databases necessary to report sales activity and customer information

- Works in conjunction with business services support personnel, including sales support and marketing personnel

- Attends all sales meetings and training sessions as required by management

Preferred Qualifications:

- Requires two or more years of sales experience, preferably selling data, voice and/or video solutions in the telecommunications market

- Effective time management and organizational skills

- Working knowledge of computers, computer networking, the Internet and networks preferred

- Strong verbal, written and interpersonal communication skills required

- Requires ability to multitask, as well as work efficiently and effectively within required deadlines

- The ability to learn quickly and apply that knowledge, along with the ability to work in a team environment is required

- Internals must be in their role more than 12 months to be eligible to apply

Education and Experience:

Bachelor's degree from a four-year college or university preferred; or equivalent training, education and experience.

Additional Educational Information (if any): Telecommunications industry experience preferred.

Travel Requirements:
No

Supervisory/Managerial Responsibilities:
No Supervisory responsibilities with this position.

FCC Unit_TWC: 1053
Controlling Establishment ID: 00467 - East Syracuse Kirkville

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/East-Syracuse-Account-Consultant-Job-NY-13057/2467626/246762624676262013-07-19Time Warner CableSalesfull-timeUSDstarting0BSEast Syracuse, NY, USPosting Job Title:Business Security Sales Representative
Requisition #: 146198BR
Posting Location: East Syracuse, NY, US
Area of Interest:Sales
Position Type: Full Time

Posting Job Description

Time Warner Cable's Business Class is actively looking for strong Business Security Sales Representative the in Syracuse, NY area. Below please find a brief description of what you will do and what we're looking for below.

What You Will Do:
The purpose of this position is to explain and sell Security Services to Business Class customers in a manner consistent with Time Warner Cable Business Class policies, procedures, quality, standards, customer needs and applicable local, state, and federal regulations. Positions work from lead sheets and/or a sales force automation device to call on businesses and increase service penetration in assigned areas.

ESSENTIAL JOB FUNCTIONS:

- Make business services sales presentations in order to sell security services to potential and existing customers in assigned territory.
- Attend events as needed to promote and sell Business Class Security and cable services.
- Recommend security system designs tailored to each business customer's needs
- Promote the value of TWCBC services effectively, and sell based on customer profiles as well as full consideration of all options available.
- Present information regarding products, services, rates, installation fees, campaign requirements, and special offers in a clear, concise, accurate, and professional manner.
- Promote a positive company image at all times and provide excellent customer service.
- Meet productivity standards set by the department.
- Provide quality customer relations and meet all other performance standards.
- Turn in all sales including required documentation and monies collected in a timely manner in accordance w/ department policies.
- Keep accurate records, report sales activity and results accurately, and notify supervisor or designee of all problems/difficulties as they occur.
- Follow up on all leads, inquiries, complaints, and other messages in a timely manner.
- Keep appointments with customers
- Attend meetings and training sessions as required.
- Must pass applicable background check in accordance w/ state regulations for selling business security.
- Perform other duties as assigned.

- Internal TWC candidates must be in their current role more than 12 months in order to apply

What We Are Looking For:

- One year or more of proven commissioned sales experience; or 2 years of college; or equivalent combination of sales exp. and college education required.
- Requires basic math skills.
- Must be capable of working in all weather conditions and have flexible work hours, including evenings and weekends.

Travel requirements and frequency:

Must have a valid driver's license and a clean driving record.
Legal or Financial Responsibilities:
Requires adherence to Time Warner Standards of Business Conduct and maintains the confidentiality of customer and business data at all times.

job code: CBTWC: 5/17/13

FCC Unit_TWC: 1053
Controlling Establishment ID: 00467 - East Syracuse Kirkville

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/East-Syracuse-Business-Security-Sales-Representative-Job-NY-13057/2599525/259952525995252013-07-19Time Warner CableSalesfull-timeUSDstarting0BSEast Syracuse, NY, USPosting Job Title:Account Executive, Business Services Sales
Requisition #: 145358BR
Posting Location: East Syracuse, NY, US
Area of Interest:Cloud Computing
Position Type: Full Time

Posting Job Description

Account Executive, Business Services Sales
Location: Syracuse, NY
Who We Are:
Time Warner Cable Business Class offers industry leading products and services that include: Business phone service, High-Speed Internet, Ethernet Network Services, Cable TV Service, and Managed IT Services - hosted email, collaboration tools and wireless support--through the Cloud. We own our entire fiber network and can provide customized solutions for businesses of all sizes, and for specific verticals such as Health Care, Media and the Hospitality industry. For more information, please visit: www.twcbc.com
What You Will Do as an Account Executive for Business Services Sales:
As a technology leader in the telecommunications industry and one of the largest cable operators in the nation, Time Warner Cable Business Class has a uniquely strong marketplace position. We built our business on the single focus of being a best-in-class telecommunications service provider, and we are looking for best-in-class sales leaders to join us in our drive to success.
Position Summary
The Account Executive, Business Services Sales position is a consultative field sales position within our Business Class commercial sales organization. Individuals in this position are responsible for selling Business phone service, High-Speed Internet, Ethernet Network Services, Cable TV Service, and Managed IT Services - hosted email, collaboration tools and wireless support through the Cloud--within a defined sales territory.
Essential Job Functions:
* You will conduct proactive consultative needs analysis with new prospective customers, including the development of client centric product solutions
* Evaluate the communication needs of small and mid-sized business (SMB) customers and design effective solutions to meet those unique business needs
* You will be responsible for achieving a monthly revenue quota by selling data, phone, video and IT Managed Services and comprehensive solutions
* Design, develop and deliver sales proposals and customer presentations
* Generate leads by contacting prospective clients by telephone, cold call premise visits, networking and industry events
* Qualify new leads and request site surveys to determine serviceability of prospects, including submission of ROI analysis to sales management
* Maintain a CRM sales database (Salesforce.com) to report sales pipeline activity and opportunity information
* Team up with the Account Management team to ensure timely handoff of sold accounts for ongoing management and retention
* Work in conjunction with other business services support groups, including sales engineering, sales support and marketing teams
* Attend sales meetings and training sessions as scheduled
What We Are Looking for in an Account Executive, Business Services Sales:
Preferred Qualifications:
* Three or more years of sales experience meeting and exceeding revenue quotas in a business to business sales environment. Any experience successfully selling data, voice, video or IT Managed Services solutions is a big plus!
* Working knowledge of computer systems, networking, Internet and fiber connected networks preferred
* Strong networking and negotiation skills
* Mastery of the sales process and ability to work quickly and efficiently under pressure
* Strong verbal, written and interpersonal communication skills
* The ability to learn and apply knowledge quickly, and to work well within a team environment
* Valid driver's license and clean driving record is required
*Internal TWC candidates must be in their current role more than 12 months in order to apply
Education:
Bachelor's degree from a four-year college or university; or equivalent training, education and experience.
Travel Requirements:
Only regional travel is required
job code: CBTWC 4/19/2013

FCC Unit_TWC: 1053
Controlling Establishment ID: 00467 - East Syracuse Kirkville

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/East-Syracuse-Account-Executive-1-Commercial-Job-NY-13057/2553731/255373125537312013-07-19Time Warner CableCloud Computingfull-timeUSDstarting0BSEast Syracuse, NY, USPosting Job Title:Account Executive 2 Commercial
Requisition #: 146474BR
Posting Location: East Syracuse, NY, US
Area of Interest:Sales
Position Type: Full Time

Posting Job Description

As a technology leader in the telecommunications industry and one of the largest cable operators in the nation, Time Warner Cable Business Class has a uniquely strong marketplace position. We built our business on the single focus of being a best-in-class telecommunications service provider, and we are looking for best-in-class sales leaders to join us in our drive to success.

Position Summary

The Account Executive II position is a consultative field sales position within our Business Class commercial sales team. Individuals in this position are responsible for voice, data and video sales within a defined sales territory.

Essential Job Functions:

- Conducts proactive consultative needs analysis with new prospective customers, including the development of client centric product solutions

- Understands the communication needs of the small-to-medium and large business customers and designs solutions to meet those complex business needs

- Responsible for achieving a monthly revenue quota in data, phone and video sales

- Designs, develops and presents sales proposals and presentations on product benefits

- Self-generates leads by contacting prospective clients by telephone, cold call premise visits, networking and industry events

- Qualifies new leads and requests site surveys to determine serviceability of prospects, including submission of ROI analysis to sales management

- Maintains all sales databases necessary to report sales activity and customer information

- Works with the Account Management team to ensure timely handoff of sold accounts for ongoing management and retention

- Works in conjunction with other business services support groups, including sales engineering, sales support and marketing personnel

- Attends all sales meetings and training sessions as required by management

Preferred Qualifications:

- Five or more years of sales experience exceeding revenue quotas, preferably selling data, voice and/or video solutions in the telecommunications industry

- Proven business-to-business sales experience with "C level" decision makers preferred

- Working knowledge of computer networking, LAN and WAN technologies, high-capacity and fiber connected networks required

- Strong networking and negotiation skills required

- Excellent verbal, written and interpersonal communication skills required

- Requires ability to multitask, as well as work efficiently and effectively within required deadlines

- The ability to learn quickly and apply that knowledge, along with the ability to work in a team environment is required

- Must have a valid driver's license and clean driving record

Education and Experience:

Bachelor's degree from a four-year college or university preferred.

Additional Educational Information: Telecommunications industry experience required.

Travel Requirements:

No

Supervisory/Managerial Responsibilities:

No Supervisory responsibilities with this position.

FCC Unit_TWC: 1053
Controlling Establishment ID: 00467 - East Syracuse Kirkville

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/East-Syracuse-Account-Executive-2-Commercial-Job-NY-13057/2622186/262218626221862013-07-19Time Warner CableSalesfull-timeUSDstarting0BSEast Syracuse, NY, USPosting Job Title:Retail Territory Account Executive
Requisition #: 146817BR
Posting Location: Albany, NY, US
Alternative Locations: United States - New York - Utica;;
Area of Interest:Customer Service/Member Services
Position Type: Full Time

Posting Job Description

Time Warner Cable's Sales Department currently seeks a Retail Territory Account Executive located in Albany, NY. Please find below a brief description of the essential duties and responsibilities required to function successfully in this position.


Essential Job Functions:


- Provide sales and service support to Verizon Wireless Retail Sales associates; store management and their customers, with a strong emphasis on building relationships with sales reps, store and district managers.

- Monitor, track and communicate sales using provided reports generated from assigned stores.

- Formulate strategies using provided reports in order to increase Time Warner Cable's sales across each category including, Digital Cable, High Speed Internet, Digital Phone, and all ancillary product offerings.

- Schedule, prepare, and conduct meetings and training seminars in both group and individual sessions with Verizon Wireless Retail Sales Associates, Managers, and District Managers, and business owners.

- Ensure merchandising efforts, including display of point of purchase materials, and assisted selling/table events.

- Assist with the maintenance of our interactive displays and materials within Verizon Wireless stores, including the coordination of live feeds.

- Promote and train Verizon Wireless Employees on Current promotions and order entry procedures.

- Required to have the ability to communicate effectively and tactfully to Verizon Wireless employees and customers. Must also be able to continuously learn and retain knowledge of new services being offered by the company.

- Onsite sales support as needed, which may include nights, weekends and holidays.

- Other duties may be assigned including numerous operational and project management tasks.

Education: must have High School Diploma, college degree preferred

Experience: Must have at least 3 years of sales and training experience in multi store account management

Skills: Must demonstrate intermediate to advanced PC skills with a strong understanding of the MS Office suite, especially MS Excel.

Communication Skill level: Must have excellent communication analytical and problem solving skills.

Working Conditions: Regularly required to talk and listen; required to use hands to type, handle objects and paperwork; Required to use close vision and be able to focus.

Travel requirements: Must have reliable transportation and insurance in order to Travel to TWC and Verizon Wireless sites will be necessary from time to time for trainings and meetings. Air travel may be required a few times per year.

FCC Unit_TWC: 0756
Controlling Establishment ID: 00447 - Albany Washington Ave

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Albany-Retail-Territory-Account-Executive-Job-NY-12201/2648753/264875326487532013-07-19Time Warner CableCustomer Service/Member Servicesfull-timeUSDstarting0BSAlbany, NY, USPosting Job Title:Supervisor, Inbound Sales
Requisition #: 146555BR
Posting Location: Albany, NY, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time

Posting Job Description

Time Warner Cable's East Region Sales Department currently seeks Full Time Inbound Sales Supervisors for Albany, NY. Please find below a brief description of the essential duties and responsibilities required to function successfully in this position.

Position Summary:
The purpose of this position is to provide leadership to the Inbound Sales team in a manner consistent with Time Warner Cable policies and procedures, quality standards and customer needs.

Essential Job Functions:

- Motivate and supervise Inbound Sales team of approximately 10-16 agents.

- Exceed sales performance goals, team productivity adherence percentages, work order integrity error rates, and minimum required monitoring scores.

- Report generation and analysis.

- Become an expert and educate team members on company products and promotions as well as competitive products and promotions.

- Monitor agents using p recorded call monitoring system and side by side live monitoring to ensure agents are maintaining quality calls that provide a good customer experience, sales approach, and problem resolution proficiency.

- Coach agents by providing feedback from monitoring and data analysis using transformational coaching skills.

- Ensure representatives are accountable to Time Warner Cable methods, procedures, and policies.

- Hold weekly team meetings to encourage team participation and foster productive learning environments.

- Assist with recruiting, selection, training, development, and appraisal of inbound sales professionals.

- Continually work with management to improve processes, procedures, and work environment.

- Other duties as assigned.

Job Requirements:

- Excellent customer service and sales skills required.

- Ability to continuously learn and retain knowledge of new services and promotions being offered by the company.

- Must demonstrate intermediate to advanced PC skills with a strong understanding of the MS Office suite, especially MS Excel.

- Ability to learn and execute marketing/selling techniques.

- Requires strong interpersonal skills including excellent time management, listening and people skills.

- Understands and adheres to all company and department policies and procedures.

- Ability to effectively execute conflict resolution techniques.

- Ability to exercise good judgment, aligned with company policies and procedures.

- Ability to work in a fast-paced, highly demanding and high stress work environment.

- Ability to multitask.

- Ability to type 40-45 wpm.

- Basic knowledge of mathematics.

- Must be flexible to work between 7:00 a.m. and 9:00 p.m., including weekends and holidays.

- Familiarity with applicable local, state and federal regulations.

The above list of duties and responsibilities is intended to describe the overall nature and level of work being performed by individuals assigned to this position. The list is not intended to be an exhaustive list of all duties, responsibilities or skills that may be required of individuals in this position.

Education:

- Bachelor's degree (B. A.) from four-year college or university or equivalent combination of education and experience, preferred

- High school diploma or general education degree (GED), required.

Experience:

- Minimum of 2 years leadership experience required.

- Experience in a high-volume call center and/or inbound sales environment, preferred.

- Experience in a telecom or cable/broadband field, preferred.

Travel Requirements:

- Minimal travel to other sites within the region may be required for trainings and meetings.

Supervisory/Managerial Responsibilities:

- Supervisor: Plans, staffs, evaluates and directs work of employees of a work unit.

CBTWC 6/10/13

FCC Unit_TWC: 0756
Controlling Establishment ID: 00828 - Albany New Karner

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Albany-Supervisor%2C-Inbound-Sales-Job-NY-12201/2642913/264291326429132013-07-19Time Warner CableCustomer Service/Member Servicesfull-timeUSDstarting0BSAlbany, NY, USPosting Job Title:Anchor – YNN Albany
Requisition #: 142767BR
Posting Location: Albany, NY, US
Area of Interest:Cable Television Production
Position Type: Full Time

Posting Job Description

SUMMARY


This position is responsible for anchoring, field anchoring, reporting, writing, shooting and editing stories, breaking news or news programs as directed by the assignment desk, Executive Producers, News Director or Regional Director for News Operations.

DUTIES AND RESPONSIBILITIES


- Delivers live news reports for multiple markets in a poised, authoritative, credible and conversational manner.

- Writes news copy as assigned. Assists producers and EPs with copy/script editing. Produces news segments as directed by newsroom managers.

- Contributes ideas for news stories to enhance the overall quality of the news product. Reports, shoots, writes and edits assigned news stories.

- Maintain appropriate visibility in the community. Represent the Time Warner Cable News channel at community events or activities.

- Mentor less experienced staff members by editing news stories, story critiques and career counseling.

- Anchor will ad-lib during breaking news situations deciding what questions to ask.

- Will interview studio guests guiding the direction of the interview.

- Maintains a strong familiarity with local and national news and issues of the day reading newspapers and monitoring competition to the point that Anchor can ad-lib or generally speak to issues credibly during breaking news situations.

- Maintains a strong familiarity with all key local newsmakers and news figures in multiple markets.

- Develops a delivery style and presence which will attract and retain viewers.

- Performs other duties as assigned.

QUALIFICATIONS


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.




EDUCATION AND EXPERIENCE


- Bachelor's degree (B. A.) from four-year college or university. Requires Journalism, Communications or related degree preferred or equivalent experience.

- 2+ years anchoring experience in a television news environment required.

- Excellent writing skills and interpersonal skills.

- Strong on-camera skills with the ability to read narration effectively and ability to work under time pressure deadlines.

- Strong computer skills and willingness to work different shifts

FCC Unit_TWC: NWNYC
Controlling Establishment ID: 00231 - Albany Watervliet

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Albany-Anchor-YNN-Albany-Job-NY-12201/2374670/237467023746702013-07-19Time Warner CableCable Television Productionfull-timeUSDstarting0BSAlbany, NY, USPosting Job Title:Supervisor, Master Control – YNN Albany
Requisition #: 146770BR
Posting Location: Albany, NY, US
Area of Interest:Cable Television Production
Position Type: Full Time

Posting Job Description

SUMMARY
This position is responsible for Master Control department administrative duties, and handles the troubleshooting of technical issues, ensuring that YNN (Your News Now) networks maintain the highest level of quality control.
This position reports directly to Director of Technical Operations for YNN.
DUTIES AND RESPONSIBILITIES
-

Establish and maintain new procedures and work standards for Master Control staff
-

Collaborate with Production Supervisor on establishing new procedures and work standards for Master Control staff as it relates to audio production responsibilities
-

Work directly with recruitment staff for the screening, interviewing and hiring of new staff
-

Develop training protocol and documentation for the training of new employees
-

Oversee development of new employee progress, and cross training opportunities for current staff
-

Review discrepancy reports, investigate and troubleshoot discrepancies in collaboration with direct reports, engineering and editorial departments
-

Manage schedule needs for Master Control department, including vacation and sick day requests
-

Manage Kronos Timekeeper system for direct reports
-

Conduct annual and semi-annual performance evaluation for direct reports
-

Collaborate with editorial, engineering, and operational staff for successful completion of productions, projects, and new initiatives
-

Fill in as needed for both Master Control and Audio operator positions, when necessary
-

Cross-train in other operational areas.

-Develop working knowledge of other department's workflows.
-

Other duties as assigned
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE


-Minimum two year degree in related discipline or equivalent combination of education, training and/or experience

-At least 3-5 years experience in master control environment

-At least 2-4 years experience in production environment

-At least 2-4 years experience in non-linear editing systems

-Demonstrable PC/MAC computer experience

-Thorough knowledge of broadcast
automation systems

-Thorough knowledge of production based video and audio equipment

-Working knowledge of studio lighting and maintenance

-Excellent organizational, interpersonal and communication skills

-Ability to work in a fast paced, high pressure environment

-Ability to work non-traditional hours, weekends and holidays

-Good oral and written communication skills


FCC Unit_TWC: NWNYC
Controlling Establishment ID: 00231 - Albany Watervliet

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Albany-Supervisor%2C-Master-Control-YNN-Albany-Job-NY-12201/2652824/265282426528242013-07-19Time Warner CableCable Television Productionfull-timeUSDstarting0BSAlbany, NY, USPosting Job Title:Inbound Sales Representative
Requisition #: 146943BR
Posting Location: Albany, NY, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time

Posting Job Description

Time Warner Cable's East Region Sales Department currently seeks Full Time Inbound Sales Representatives for our call center in Albany, NY. Please find below a brief description of the essential duties and responsibilities required to function successfully in this position.

Position Summary:
The Inbound Telesales Representative is a consultative professional sales position within our Telesales team. Individuals in this position are responsible for Cable, High Speed Data, Wireless, Data and Digital Telephone products and services within the residential realm. This sales professional will drive bundled package sales. This professional is responsible for increasing the sell-in percentages of all products and services while maximizing revenue.

Essential Job Functions:

- Sales professionals are responsible for achieving a monthly revenue quota in data, wireless, phone and video sales.

- This sales professional conducts proactive consultative needs analysis with new and existing customers including the development of client centric product solutions.

- Answers inbound residential customer calls, covering a full range of Time Warner Cable services, including obtaining all information necessary for resolution of transactions.

- Achieves all sales standards set for the department by following the established departmental policies and procedures.

- Accurately presents marketing/sales campaigns to every sales opportunity.

- Demonstrates full understanding of current marketing campaigns and offerings and have the ability to communicate them clearly to customers.

- Maintains call and data entry accuracy levels between a level of 95% or better.

- Accurate data entry into ICOMS.

- All other Duties as assigned.

Job Requirements:

- Excellent customer service and sales skills required.

- Ability to continuously learn and retain knowledge of new services and promotions being offered by the company.

- Ability to learn and execute marketing/selling techniques.

- Requires strong interpersonal skills including excellent time management, listening and people skills.

- Understands and adheres to all company and department policies and procedures.

- Ability to effectively execute conflict resolution techniques.

- Ability to exercise good judgment, aligned with company policies and procedures.

- Ability to work in a fast-paced, highly demanding and high stress work environment.

- Ability to multitask.

- Ability to type 40-45 wpm.

- Basic knowledge of mathematics.

- Must be flexible to work between 7:00 a.m. and 9:00 p.m., including weekends and holidays.

- Familiarity with applicable local, state and federal regulations.

The above list of duties and responsibilities is intended to describe the overall nature and level of work being performed by individuals assigned to this position. The list is not intended to be an exhaustive list of all duties, responsibilities or skills that may be required of individuals in this position.

Preferred Qualifications:

- Bilingual a plus.

- Working knowledge of the ICOMS billing system, preferred.

Education:

- High school diploma or general education degree (GED) or equivalent combination of education and experience.

Experience:

- Minimum of one year sales experience required with a proven ability to sell.

- Previous cable industry and/or call center experience, preferred.

Travel Requirements:

- Minimal travel to other sites within the region may be required for trainings and meetings.

Legal/Financial Responsibilities:
Requires adherence to Time Warner Standards of Business Conduct. Position must assist in maintaining the confidentiality of customer and business data at all times.

CBTWC 6/18/13

FCC Unit_TWC: 0756
Controlling Establishment ID: 00828 - Albany New Karner

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Albany-Inbound-Sales-Representative-Job-NY-12201/2668937/266893726689372013-07-19Time Warner CableCustomer Service/Member Servicesfull-timeUSDstarting0BSAlbany, NY, USPosting Job Title:Dispatch Facilitator
Requisition #: 146571BR
Posting Location: College Point, NY, US
Area of Interest:Human Resources
Position Type: Full Time

Posting Job Description

Purpose:
The Dispatch Facilitator will be responsible for administering, organizing and delivering training programs for all aspects of Time Warner Cable's dispatch and technical operation centers as they relate to products, provisioning tools, workforce management tools, troubleshooting, work procedures, policies, practices and billing system functionality.
Management reserves the right to add, change or revise this job description at any time.
Essential Job Functions:
- Under general supervision, provides orientation and training for new employees in dispatch and the technical operation centers (TOC).

- Under general supervision, delivers product launch, up-skill and refresher training to existing employees.

- Prepares lesson plans relevant to training materials.

- Under general supervision, coaches to performance, attendance and behavioral challenges in the classroom in coordination with the HRBP, Lead Facilitator and manager as required.

- Recommends changes to existing training programs by providing feedback to the Technical Learning Delivery Manager or Lead Facilitator.

- Maintains records of training attendance, progress reports for trainees and monitors training results.

- Provide clear and concise communication to various levels of the organization regarding training delivery.

- Acts as a change agent to drive change through the organization in a manner that encourages acceptance and promotes company strategies.

- Partners with technical operations leadership and training leaders to ensure training delivery meets the needs of the department and that training is delivered when necessary.

- Coordinates training activities with the Technical Learning Delivery Manger or the Lead Facilitator and effectively communicates information and issues for all training activities, classroom challenges, training requests, etc.

- Possesses and applies a broad knowledge of dispatch, field operations, customer service and billing system procedures.
Job Requirements:

- Knowledge of specific dispatch and TOC subject areas that make high-level employee performance possible.

- Knows and applies fundamental concepts, practices and procedures of adult learning.

- Remains up to date on new philosophies, technologies, methods and techniques in the learning and development field.

- Remains up to date on technology advancements in the industry.

- Takes responsibility for initiating goals for self-development.

- Work evenings/weekends as needed.

Education Level:

Bachelor's degree (B. A.) from four-year college or university

Experience/Skills Required:
- 2+ years of experience in delivery of training materials.

- Knowledge and application of adult learning techniques.

- Experienced in all Microsoft software applications including Excel, Power Point, and Word

- Technical or technical support background required.

- Excellent organizational skills a must.

- Excellent written and oral communication skills.

- Must be a dependable and self-motivated individual who can work within a fast-paced environment and make decisions quickly and effectively.

Preferred:
- Cable or telecommunications industry knowledge

- Experience with database software/ICOMS or CSG billing system knowledge, DOCSIS, Workassure, OMSe, Unified, Remedy, IssueTrack and other technical troubleshooting tools

Travel requirements and frequency:

- Some assignments require travel up to 75 percent of the time.

- Valid driver's license and compliance with Time Warner Cable's vehicle safety operations policy required.

CBTWC 06/4/13

FCC Unit_TWC: 8341
Controlling Establishment ID: 00443 - College Point

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/College-Point-Dispatch-Facilitator-Job-NY-11356/2626853/262685326268532013-07-19Time Warner CableHuman Resourcesfull-timeUSDstarting0BSCollege Point, NY, USPosting Job Title:Senior Trainer, Leadership Development
Requisition #: 146862BR
Posting Location: College Point, NY, US
Alternative Locations: United States - New York - New York;;
Area of Interest:Human Resources
Position Type: Full Time

Posting Job Description

Purpose: The purpose of this position is to facilitate organizational/leadership development programs and provide consultative support that assists with implementing strategies related to improved results and team effectiveness throughout the Enterprise.

This job description is not intended to be all-inclusive, and employee may also perform other reasonably related business duties as assigned by the supervisor and other management as required. Time Warner Cable may need to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment

Essential Job Functions:


- Demonstrates outstanding platform skills and the ability to inspire and motivate participants.

- Articulates personal commitment to leadership development in the natural course of business, with the ability to model desired commitment to others.

- Ensures the integrity of the classroom and the participants by utilizing adult learning techniques.

- Facilitates a variety of organizational and leadership programs utilizing multiple delivery options such as instructor-led, multi-media, and other appropriate methodologies.

- Demonstrates the well-developed group process skills necessary to positively affect individuals in a group setting.

- Identifies learning materials procurement needs and maintains inventory of all materials and equipment related to the leadership development curriculum.

- Considers and implements creative scheduling approaches to optimize outreach to leaders.

- Consults effectively with various leadership levels to ensure understanding of leadership learning opportunities and evaluate leadership development needs.

- Recommends appropriate leadership development tools, i.e. coaching, mentoring, assimilations, 360 feedback, etc.

- Demonstrates the interpersonal skills necessary to interface tactfully and diplomatically with all levels of the organization.

- Collaborates with business partners to identify needs and address learning opportunities to support the Talent Planning and Succession Process.

- Coordinates career progression activities and learning opportunities with all HR Leaders to include career progression development sessions, coaching support and skills assessments.

- Demonstrates the leadership skills necessary to make sound recommendations and effectively handle diverse and complex problems.

- Able to work independently and collaboratively in a fast-paced, demanding, and complex work environment

- Thinks strategically and holds a broad perspective of ideas, representing various functional areas, leadership, and markets across the enterprise.

- Demonstrates the communication skills (verbal and written) necessary to foster productive relationships across the region.

- Adapts easily to changing situations and priorities and, when appropriate, as a "change agent".

- Ensures accurate and proper records are maintained.

- Supports the management of vendor relationships in coordination with the Director, Leadership Development Training for leadership development opportunities.

- Drives messages and behaviors that role model TWC values and align with customer expectations and company goals.

- Remains up-to-date on new developments, methods and techniques in the training field.

- Performs other duties as assigned

Job Requirements:




Education Level:

Bachelor's degree (B. A.) from four-year college or university

Required Education (Major):

- Bachelor's degree in education, adult education, organizational development or related field or equivalent combination of education and experience

Required Certifications, Licenses, Registrations, etc., to perform the essential functions of this position:

- DDI certification or other leadership development curriculum certifications



Experience/Skills Required:

- Outstanding platform and other multimedia facilitation skills

- Minimum of 3 years of experience in a managerial role

- Minimum of 5 years of experience in facilitation of leadership development programs

- Prior coaching experience at both the employee and enterprise leadership levels

- Personal computer and Microsoft applications required.

- Knowledge of multimedia and audio visual equipment required

- Excellent written and oral communication skills

Travel requirements and frequency:

- Travel, up to 70%, required throughout the Enterprise and within individual markets

Legal or Financial Responsibilities:

Requires adherence to Time Warner Cable Standards of Business Conduct. Position must assist in maintaining the confidentiality of customer and business data at all times.



Communication Skill level:

Ability to read, analyze, and interpret common scientific and/or technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

Reasoning ability:

Very High Skills: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.



Supervisory / Managerial Responsibilities:

- This position does not manage a training staff

FCC Unit_TWC: 8341
Controlling Establishment ID: 00443 - College Point

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/College-Point-Senior-Trainer%2C-Leadership-Development-Job-NY-11356/2658429/265842926584292013-07-19Time Warner CableHuman Resourcesfull-timeUSDstarting0BSCollege Point, NY, USPosting Job Title:Supervisor, Construction
Requisition #: 147000BR
Posting Location: College Point, NY, US
Area of Interest:Construction
Position Type: Full Time

Posting Job Description

Essential Job Functions:

This position will manage construction projects within Brooklyn and Queens including but not limited to the following:

Schedule and prioritize CATV maintenance, new build, and relocations

Investigate damage claims

Create and maintain relationships with community leaders and city contractors

Respond to construction related damages at all times

Manage contractors to ensure proper and timely completion of work

Job Requirements/Qualifications:

High school diploma

Minimum of 3 years CATV construction or operations experience

Must have working knowledge of Microsoft Office. Working knowledge of Time Warner Cable construction specifications

Must have above average level of communication skills to interact with customers and building owners.

Working Conditions:

Must be able to sit for long periods of time and also walk long distances on occasional field surveys in any type of weather
Travel requirements:

Must be able to travel within the region daily and must have a valid driver's license

FCC Unit_TWC: 8341
Controlling Establishment ID: 00443 - College Point

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/College-Point-Supervisor%2C-Construction-Job-NY-11356/2674144/267414426741442013-07-19Time Warner CableConstructionfull-timeUSDstarting0BSCollege Point, NY, USPosting Job Title:Home Security Sales Representative
Requisition #: 146470BR
Posting Location: Schenectady, NY, US
Alternative Locations: United States - New York - Binghamton, United States - New York - Rochester, United States - New York - Syracuse;Rochester, New York, United States;Syracuse, New York, United States
Area of Interest:Customer Service/Member Services
Position Type: Full Time

Posting Job Description

Time Warner Cable Northeast Region Sales Department currently seeks a Home Security Sales Representative.

Location(s): This position can sit in Rochester, Syracuse, Binghamton, or Schenectady, NY areas.

Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.Intelligent Home is Time Warner Cable's new home security and management system that puts our customers in control of their home no matter where they are. From a smartphone, laptop or in-home touchscreen you can arm or disarm your Intelligent Home system, view live video from in-home cameras or even set your lights and thermostat to be just the way you like it when you arrive home.

PURPOSE:
The purpose of this position is to explain and sell IntelligentHome and cable services to customers in a manner consistent with Time Warner Cable policies, procedures, quality, standards, customer needs and applicable local, state, and federal regulations. Positions work from lead sheets and/or a sales force automation device to call on homes and increase service penetration in assigned areas.
Management reserves the right to add, change or revise this job description at any time.
ESSENTIAL JOB FUNCTIONS:
- Make door-to-door cable sales presentations in order to sell IH and cable services to potential and existing customers in assigned territory.
- Attend events as needed to promote and sell IH and cable services.
- Recommend security system designs tailored to each residential customer's needs
- Promote the value of TWC services effectively, and sell based on customer profiles as well as full consideration of all options available.
- Present information regarding products, services, rates, installation fees, campaign requirements, and special offers in a clear, concise, accurate, and professional manner.
- Promote a positive company image at all times and provide excellent customer service.
- Meet productivity standards set by the department.
- Provide quality customer relations and meet all other performance standards.
- Turn in all sales including required documentation and monies collected in a timely manner in accordance w/ department policies.
- Keep accurate records, report sales activity and results accurately, and notify supervisor or designee of all problems/difficulties as they occur.
- Follow up on all leads, inquiries, complaints, and other messages in a timely manner.
- Keep appointments with customers
- Attend meetings and training sessions as required.
- Must pass applicable background check in accordance w/ state regulations for selling home security.
- Perform other duties as assigned.
Experience/Skills Required:
- One year of proven commissioned sales experience; or 2 years of college; or equivalent combination of sales exp. and college education required.
- Requires basic math skills.
- Must be capable of working in all weather conditions and have flexible work hours, including evenings and weekends.
Travel requirements and frequency:
Must have a valid driver's license and reliable transportation that will accommodate basic equipment to travel to assigned territories within the system footprint - Daily.
Legal or Financial Responsibilities:
Requires adherence to Time Warner Standards of Business Conduct.
Maintains the confidentiality of customer and business data at all times.

CBTWC 05/30/13

FCC Unit_TWC: 0756
Controlling Establishment ID: 00006 - Schenectady Highbridge

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Schenectady-Intelligent-Home-Direct-Sales-Rep-Job-NY-12008/2622187/262218726221872013-07-19Time Warner CableCustomer Service/Member Servicesfull-timeUSDstarting0BSSchenectady, NY, USPosting Job Title:Remote Engineer in Charge – TWC Sports
Requisition #: 146582BR
Posting Location: Schenectady, NY, US
Area of Interest:Engineering/Technical Operations
Position Type: Full Time

Posting Job Description

SUMMARY

Responsible for troubleshooting and maintaining broadcast equipment for Time Warner Cable SportsChannel under the direction of the Manager, Engineering. The responsibility includes Remote Production Engineering, IT knowledge, transmission, and Systems Integrations skills. Ensures equipment and systems are optimally functioning, maintained, kept up to date and secured in a 24/7 Sports environment.

DUTIES AND RESPONSIBILITES

- Work with dedicated broadcast hardware and computers including: Chryon, Grass Valley & Carbonite Switchers, EVS systems, Sony, Ikegami, JVC & GV camera chains and lenses, audio boards, timeline based automation, EDIUS, FCP, ENPS and routing systems.

- System design and integration to include video path (HD-SDI, NTSC) audio path (Analog, digital and embedded), fiber linked systems (both video and audio), digital video compression and transmission standards (DV25, DV50, Mpeg, ATSC, ASI), Non-Linear editing stations, PC networking, Master Control facilities and Hub, and network storage systems.

- Maintenance, troubleshooting and repair of broadcast system equipment with includes: remote production trucks, production control rooms, edit suites, robotic camera controls, automation servers including computers and all studio and master control equipment.

- Repair some equipment to the component level.

- Digital microwave and satellite uplink maintenance, repair and tune- in responsibilities.

- Maintains a positive work atmosphere by behaving and communicating in a manner that works well with co-workers, supervisors, customers, and vendors.

- Works closely with the IT to develop proficiency resolving engineering, transmission, and IT issues.

- Provide engineering support for remote operations as needed and assigned.

- Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

- Minimum two year college degree in related discipline or equivalent combination of education, training and/or experience.

- At least 5 years experience in Broadcast Engineering or related field.

- Remote production engineering experience required.

- Master Control engineering and transmission experience required

- Broadcast equipment integration and repair experience preferred.

- Demonstrable PC/Mac networking experience or certification.

- Knowledge of OS X, Windows XP and Windows 7 workstations.

- Willing to be trained on IP Network related components.

- Must be able to work independently with limited direct supervision.

- Successful candidate will have the ability to travel, work weekends and multi-day events.

- Must have a valid driver's license.

- Regularly required to stand; walk; stoop, bend, kneel, crouch, or crawl.

- Must frequently lift and/or move up to 70 pounds.

APPLICATION PROCEDURES

Only applicants who apply online at www.timewarnercable.com/careers will be considered.

Time Warner Cable supports a drug-free environment

FCC Unit_TWC: NWNYC
Controlling Establishment ID: 00006 - Schenectady Highbridge

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Schenectady-Remote-Engineer-in-Charge-TWC-Sports-Job-NY-12008/2632893/263289326328932013-07-19Time Warner CableEngineering/Technical Operationsfull-timeUSDstarting0BSSchenectady, NY, USPosting Job Title:Direct Sales Representative
Requisition #: 146791BR
Posting Location: Schenectady, NY, US
Area of Interest:Sales
Position Type: Full Time

Posting Job Description

Time Warner Cable East Region Sales Department currently seeks a Direct Sales Representative located in Schnectady, NY. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
POSITION SUMMARY:


Responsible for generating new and upgraded sales door-to-door of cable and related services to potential and existing subscribers.

ESSENTIAL JOB FUNCTIONS:


- Canvasses assigned territory for new customers and make sales calls in person to existing and potential customers throughout the Division.

- Ability to properly answer general information inquiries for customers related to pricing, programming, billing and installation.

- Completes customer sales orders and collect monies, if necessary.

- Provides customer follow-up calls as needed.

- Retrieves any miscellaneous company equipment while in the field.

- Works various and periodic shifts on a rotating basis at retail locations, including evenings and weekends.

- Must be able to report to the work office location on a daily basis.

- Attends all sales and product knowledge meetings including sales training classes.

- Submits all daily tracking reports per the department guidelines.

- Achieves all established goals set by management on a consistent basis including contacting the required number of issued leads.

- Provides accurate, precise and prompt sales and commission reports to Direct Sales Supervisor and/or team Lead.

- Maintains current company materials of all prices, programming and channel line- ups, etc.

- Assists and participates in other projects as required including retail site events and trade shows.

- Follows all guidelines established by the Marketing/Sales Department.

- Maintains a positive company image and provides excellent customer service.

- Performs other duties as assigned.

JOB REQUIREMENTS:


- Demonstrates effective sales, listening and time management skills.

- Excellent presentation and communication skills.

- Possesses the ability to travel door- to-door.

- Provides and maintains a valid driver's license, safe driving record, and own vehicle including proof of vehicle liability insurance coverage as required by the Company.

- Ability to work rotating shifts at retail kiosk locations, including evenings and weekends.

- Ability to work flexible shifts and schedules.

- Ability to work independently.

- Possesses general knowledge of service area and map reading skills.

- Ability to continuously learn and retain knowledge of new services and promotions being offered by the company.

- Possess ability to learn and execute marketing/selling techniques.

- Requires strong interpersonal skills including excellent listening and people skills.

- Understands and adheres to all Company and department policies and procedures.

- Ability to add, subtract, multiply, and divide using whole numbers and decimals.

- Basic knowledge of mathematics.

EXPERIENCE:


- Sales experience desired.

- Basic knowledge of cable billing system preferred.

CUSTOMER COMMUNICATION:


- Interacts extensively with external customers over the phone and in person.

- Regularly interacts with Division employees and occasionally with employees of other cable divisions and internal departments.

CBTWC 06/12/13

FCC Unit_TWC: 0756
Controlling Establishment ID: 00006 - Schenectady Highbridge

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Schenectady-Direct-Sales-Representative-Job-NY-12008/2652828/265282826528282013-07-19Time Warner CableSalesfull-timeUSDstarting0BSSchenectady, NY, USPosting Job Title:Service/Install Technician (Buffalo)
Requisition #: 146843BR
Posting Location: Buffalo, NY, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time

Posting Job Description

Time Warner Cable currently seeks Service/Installation Technicians for our Technical Operations Department in Buffalo, NY. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Position Summary:
Performs cable TV installation duties in a manner consistent with Time Warner Cable (TWC) polices, procedures, quality standards, customer needs and applicable local, state and federal regulations.
Essential Job Functions:
- Trains and becomes proficient in all job duties, including: primary installations, underground installations, additional outlets, moves, pre-wires, post-wires, surveys, and basic troubleshooting.
- Completes grounding, audits, signal, leakage tracking, tracing, converter retrievals, delinquent disconnects/collections, VCR installation, new installations, reconnects, disconnects and relocates of cable service at subscribers' homes in aerial and underground areas in accordance with work orders issued and TWC procedures and standards.
- Adjusts TV/VCR tuning as required to ensure acceptable reception. Identifies and corrects faults and places service calls if necessary.
- Requisitions equipment needed to fill daily work order.
- Communicates our cable TV services, pay TV services/packages and converter operation as required, and leaves channel guides and promotional literature with subscribers as required. Attempts to sell additional outlets and additional services. Maintains an accurate knowledge of all channels and services offered by the system.
- Collects and turns in connection fees and other customer charges as required.
- Submits completed signed work orders according to established procedures to ensure that the customer billing system is updated correctly.
- Reports incomplete work orders, plant deficiencies and unauthorized connections and problems to management.
- Reports any accidents, losses, injuries or property damage to supervisor and customer where appropriate.
- May perform other related duties and responsibilities as assigned and/or required.
Job Requirements: (skill, knowledge & abilities)
- Knowledge of basic electricity/electronics.
- Able to climb ladders and gaff utility poles to a height of approximately 20 feet.
- Must be able to lift and move a ladder weighing approximately 75 pounds which requires climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting and repetitive motions.
- Possess a good driving record and valid driver's license, and comply with TWC's vehicle safety operations policy.
- Efficiently grasps/uses hand tools including electric tools, hammer, drills, crimpers, wrenches, etc.
- Able to effectively use/read test equipment (leakage detector, signal level meter, TV, etc).
- Physically able to work in adverse weather conditions and able to enter confined spaces such as attics and crawl spaces if required.
- Possess good reading, writing and arithmetic skills to accurately complete daily work orders and other paperwork as required.
- Is neat with self, as well as with equipment/company vehicle, and conducts self in a respectable, responsible and courteous manner.
- Possess cooperative and positive attitude toward customers, employees, and the company.
- Ability to work effectively in a team-oriented, high demand and fast paced environment.
- Ability to maintain high level of confidentiality and work with highly sensitive data and information
- Valid Driver's License with satisfactory driving record required
- May be required to work a flexible schedule that provides needed coverage for customer service levels and/or time-sensitive projects.
- All other Duties As Assigned
The above list of duties and responsibilities is intended to describe the overall nature and level of work being performed by individuals assigned to this position. The list is not intended to be an exhaustive list of all duties, responsibilities or skills that may be required of individuals in this position.
Education and Experience:
- High school diploma or equivalent required.
- Must have ability to use hand and power tools.
- Electronics, installation or construction labor experience and/or training.
- Familiarity with a variety of office equipment, standard software packages and application and use of personal computers to include the Microsoft Office suite of products.
Travel Requirements:
Travel may be required to attend work related meetings and training sessions

Supervisory/Managerial Responsibilities:
No Supervisory responsibilities with this position.
Physical Demands:
This is a very active, physical position and requires working outdoors in all types of weather. Maximum body weight can not exceed 280 pounds in order to comply with safety limitations of equipment. Must be able to reach, pull and hold. Requires grasping and performing fine manipulation on cable and electronic equipment. Must be able to operate a motor vehicle and use stand tools of the trade (screwdrivers, wrenches, drills, strippers, crimpers, hammers, etc.) to route cable, connect cable and install electronic equipment. Must be able to lift up to 100 pounds. Must have visual and hearing acuity to operate a variety of standard test and measurement equipment. Is required to climb poles using gaffs and/or climbing ladders.
The physical demands described here are those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
LEGAL/FINANCIAL REPSONSIBILITIES:

- Requires adherence to Time Warner Standards of Business Conduct

- Position must assist in maintaining the confidentiality of customer and business data at all times
CBTWC 06/12/13

FCC Unit_TWC: 1811
Controlling Establishment ID: 00457 - Buffalo Chicago St

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Buffalo-ServiceInstall-Technician-%28Buffalo%29-Job-NY-14201/2655777/265577726557772013-07-19Time Warner CableCustomer Service/Member Servicesfull-timeUSDstarting0BSBuffalo, NY, USPosting Job Title:Generalist, Human Rscs
Requisition #: 146650BR
Posting Location: Buffalo, NY, US
Area of Interest:Human Resources
Position Type: Full Time

Posting Job Description

Position Summary:

The HR Generalist partners with assigned clients groups that span multiple functions and/or markets, to strategically and tactically address supervisory, management and employee needs. The market typically has over 1850 clients. In addition, the Generalist, will partner with the HR Centers of Expertise (COE) including; Training and Development, Talent, Compensation, Benefits and HR Operations to deliver HR programs and services to the client group.

Key Responsibilities:

- Interprets and educates client group on HR policies and COE services . Provide counseling when necessary.

- May be responsible for HR programs including new employee orientation, MVP, and Diversity and Inclusion activities such as employee networks.

- Continues to build proficiency of HR knowledge; for example, corrective actions, employee relations, compensation administration, law and policy interpretation / understanding.

- Participates in the achievement of HR BP goals by executing tactical HR matters, and participates on projects as assigned.

- Builds knowledge of the organization, processes and customers in support of assigned client groups to meet their business needs.

- Partners with HR COEs to efficiently implement, administer and deliver company-wide HR programs, processes and projects (i.e. New Hire Orientation; Open Enrollment meetings, recruiting support, AAP analysis, and commission/pay issue resolution); supports company initiatives and Human Resources strategy.

Participate in team meetings within client group to proactively develop solutions to support business strategy and to establish and maintain productive internal and external working relationships. Conduct exit interviews on all voluntary terminations and leverages Exit Interview technology support as appropriate; facilitate s all termination paperwork for voluntary and involuntary terms (including benefits info, final paycheck, etc.).
- Manages sensitive and confidential information.

- Policy Administration, Compliance reporting (EEOC, AAP, FCC reporting), I9 administration etc.

- Interface with all HR COEs , payroll and the law department on matters that impact the assigned client group.

- Comply with all existing government, labor and legal reporting requirements to minimize company exposure to lawsuits.

- Interpret and educate client group on HR policies, and provides employee counseling on such policies as necessary.

Position Requirements:

Bachelor's degree, preferably in Human Resource Management or equivalent required. SHRM certification preferred (PHR, SPHR). Two to five years of human resources experience with professional generalist required. Excellent oral and written communication and presentation/platform skills. Experience partnering with all levels of staff and management in a fast-paced environment. Ability to prioritize and have demonstrated project management skills. Experience in corporate human resources environments, utilizing current industry best practices is preferred. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Must have demonstrated proficiency with common office tools such as MS Office Suite (WORD, EXCEL, PowerPoint, and Outlook). Previous experience with relevant HRMS technology platforms (e.g . PeopleSoft HRMS, Cornerstone, etc. ) preferred, but not required. Must be able to travel to other locations within the Western New York Market as required.

FCC Unit_TWC: HQ452
Controlling Establishment ID: 00335 - Buffalo La Riviere

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Buffalo-Generalist%2C-Human-Rscs-Job-NY-14201/2636500/263650026365002013-07-19Time Warner CableHuman Resourcesfull-timeUSDstarting0BSBuffalo, NY, USPosting Job Title:Business Intelligence Manager
Requisition #: 145173BR
Posting Location: Herndon, VA, US
Area of Interest:Business Affairs/Development/Analysis
Position Type: Full Time

Posting Job Description

SUMMARY
This role is focused on improving HSD Strategy and Web Services team's operational performance with responsibilities of measuring the group's product performance, and advise on ways to optimize audience/user engagement, retention, market share, product design, and quality. This position interfaces with a variety of groups across the company and with all levels of management including the executive team. This role requires excellent attention to detail with high-quality revenue-generating deliverables, as well as excellent management skills.


ESSENTIAL DUTIES AND RESPONSIBILITIES (include the following. Other duties may be assigned)

Develop, and maintain, an extensive internal business intelligence competency focused on summarized web key performance indicators (KPI) of the business and suggest effective strategies to improve overall performance to meet targets for presentation to senior management. Use multivariate testing, and other techniques to deliver data-driven insights into product/asset performance, audience/user engagement, behavior, and segmentation.
Provide comprehensive reporting, analytical, advisory services and strong recommendations to the HSD Strategy and Web Services business through the use of internal, direct website measurement tools (Adobe SiteCatalyst and Discover), external analytics services (e.g. comScore) and multivariate testing tools (Adobe Test & Target).
Manage the operations of yearly online metrics planning, as well as periodic online forecasting. Analyze subscriber growth trends and correlate the usage patterns on HSD Strategy and Web Services products and services; Create trending graphs and budget variance reports in order to provide a more complete view into consumer portal customer behavior.
Provide market comparison between consumer portal and its key competitors. Interface with syndicated research providers to generate weekly, monthly, quarterly and on-request/ad hoc reports, analysis and business recommendations based on findings
Provide analytical support on projects as needed. Build data-driven, scenario-based models to evaluate business impact of all types of strategic and business operations initiatives (e.g., new initiatives, products, partnerships, etc.).
Assist in developing reports and documentation to effectively drive third-party partnership negotiations or renewals that meet audience growth and other targets; Develop relationships with other functional groups as needed to understand the current and future business needs

SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.


QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must be willing to work in an entrepreneurial environment requiring broad experience, adaptability, quick learning and excellent problem-solving skills. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor's degree (BA or BS) in one of the following majors: Finance, Economics, Business Administration, or Engineering.
Successful candidate will have at least 6 to 8 years of work experience in web metrics and business analysis, with knowledge
of web analytics tools (Omniture Site Catalyst and Test & Target a plus)
Solid spreadsheet skills, including using PivotTable and PivotChart, advanced macros and complex formulas, is essential to this job.
Require excellent quantitative skills, including but not limited to the ability to manipulate large quantities of data in MS Access, Excel, and PowerPoint.
Previous exposure to and/or experience with website tracking and reporting systems such as ComScore, Omniture or Hitbox is a plus.
Ability to multi-task projects in a fast paced environment and strong attention to details are required.
Previous experience in Internet-based business or management consulting firm is a plus.

LANGUAGE SKILLS

Ability to read, analyze, and interpret common website metrics, financial data/reports, and legal documents.
Ability to effectively present information to top management, peers, and public groups.

MATHEMATICAL SKILLS

Ability to perform statistical analysis and to comprehend and apply principles of advanced calculus, modern algebra, and advanced statistical theory is a plus.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions, assumptions and recommendations.
Ability to interpret an extensive variety of mathematical and financial data and deal with several abstract and concrete variables.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to use hands to finger, handle, or feel and reach with hands and arms. Specific vision abilities required by this job include close vision, and distance vision.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER
The information in this description indicates the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

FCC Unit_TWC: HQ452
Controlling Establishment ID: 00236 - Herndon 13820 Sunrise Valley

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Herndon-Business-Intelligence-Manager-Job-VA-20170/2551208/255120825512082013-07-19Time Warner CableBusiness Affairs/Development/Analysisfull-timeUSDstarting0BSHerndon, VA, USPosting Job Title:Knowledge Management Analyst
Requisition #: 146334BR
Posting Location: Herndon, VA, US
Area of Interest:Information Technology Services
Position Type: Full Time

Posting Job Description

The Time Warner Cable Corporate office currently seeks an Analyst, Knowledge Management for our Technology and Network Operations Division. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Essential Job Functions:

Assist with development, deployment and support of TWC Knowledge Management (KM) strategy, applications and functionality to all users and stakeholders. Manage marketing, communication and KM education of the KM team strategies, goals, projects and achievements.

Act as liaison between various TWC Divisions, including: Marketing, Branding, Engineering, Operations, Sales, and Customer Care. The KM team liaison works to ensure the KM strategies, taxonomy, metadata and policies align with all TWC standards and compliance. Serve as a member of the Knowledge Management Governance Committee. Coordinates research, pricing, demonstrations, request for proposals and training with potential KM software vendors.

Work closely with Operations staff to ensure successful implementation of knowledge lifecycle process evaluation and improvement programs. Manage Operations content lifecycle program. Proactively identify the impact of potential knowledge and content lifecycle changes, integrate new initiatives with existing lifecycle management. Travel to TWC sites as needed to support knowledge management development and implementation.

Assist with other TWC projects as requested.

Job Requirements:

Successful candidate will have previous work experience in Knowledge Management. Experience or orientation desirable in one of these three environments: MSO; Internet/data services; or telco. In addition, the candidate must be a self-starter who is able to work with appropriate supervision; have excellent written and verbal communications skills; have excellent interpersonal skills; be able and willing to interact extensively with coworkers at all organizational levels; be a flexible team player; have superb attention to detail and a devotion to quality; have the ability to manage multiple projects simultaneously; be highly organized; have an exemplary customer-oriented attitude; and have excellent problem-solving skills.

Experience developing various Knowledge Management applications to include but not limited to:

- Content and Collaboration

- Knowledgebase

- Search

Successful candidate will have at least 3-5 years professional experience, including at least 1 year in knowledge management or content management. Experience or orientation desirable in one of these three environments: MSO; Internet/data services; or telco.

In addition, the candidate must:

- be a self-starter who is able to work with minimal supervision

- have excellent written and verbal communications skills

- have excellent interpersonal and problem-solving skills

- have the ability to interact extensively with coworkers at all levels across all groups within the company

- be a flexible team player

- have superb attention to detail and a devotion to quality

- have the ability to influence others and resolve conflict

- have proven success at building relationships with both business and technical staff

- be able to adjust easily to changing priorities and demands

- have the ability to manage multiple projects simultaneously

- be highly organized, analytical, and logical

- have an exemplary customer-oriented attitude

- be a quick learner who can develop creative solutions to audience needs

The candidate must also have:

- Demonstrated expertise in MS Office and SharePoint 2010 applications

- Proficiency with leading knowledge and content management systems and principles

Preferred Qualifications:

Certified in Knowledge Management from an accredited institution.

In addition, experience with any of the following would be considered pluses:

- industry-standard quality/management models such as ITIL, ISO 9000, TQM, Six Sigma, etc.

- teaching/training

- data & voice communications

- cloud computing and hosting technologies

- database design/operations

- help authoring, web authoring

- graphic design, web design, document design

Education and Experience:

Bachelor's degree (B.A. or B.S.) from four-year college or university; or equivalent training, education and experience.

Supervisory/Managerial Responsibilities:

Lead: Assigns, trains, schedules or oversees work of others.


Travel Requirements:

Travel 0-10%

Physical Demands:

The physical demands for this position are typical to an office environment and must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

FCC Unit_TWC: HQ452
Controlling Establishment ID: 00236 - Herndon 13820 Sunrise Valley

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Herndon-Knowledge-Management-Analyst-Job-VA-20170/2603969/260396926039692013-07-19Time Warner CableInformation Technology Servicesfull-timeUSDstarting0BSHerndon, VA, USPosting Job Title:Director, Government & Education Solutions
Requisition #: 146239BR
Posting Location: Herndon, VA, US
Area of Interest:Marketing
Position Type: Full Time

Posting Job Description

Time Warner Cable currently seeks a Director, Government & Education Solutions for our Business Services Vertical Markets team. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Essential Job Functions:

The Director of Government & Education Solutions is the business owner and subject matter expert for the Government (Local, state and federal) and Education (K-12 and higher Education) verticals. He/she is responsible for supporting the VP of Vertical Markets to implement the vertical strategy.
In order to accomplish this mission the following job functions will need to be performed

-Develop requirements and work with the cross functional teams to ensure products/services, and systems/processes targeting the Government and Education verticals are developed.

-Partner with the marketing teams for the development and delivery of go-to-market plans, oversee product releases and road shows.

-Define and implement product pricing and packaging strategies in partnership with the operating markets and the finance team.

-Represent the company at industry forums as the TWCBC subject matter expert for these verticals.

-Stay current with industry trends to ensure TWCBC products/solutions stay relevant and competitive.

-Build and lead the team to support sales initiatives by providing technology, product and operational expertise/support.

-Provide product expertise and support the negotiation of business terms for contracts, master services agreements, vendor statements of work, and customer requests for information or proposal (RFI / RFP).

-Build and maintain solutions roadmaps by working with current and prospective customers to identify market and business requirements.

- Identify new growth and revenue opportunities through new product ideation and partnerships.

Job Requirements:

The successful candidate will have 10+ years of experience primarily within the MSO, Telecommunication or Government/Education industry, working in a cross-functional/matrixed environment.

Key job requirements include:

-7+ years of overall business experience in a technology/telecommunication services environment preferred.

-5+ years of experience building and managing product, marketing or business development teams in the telecommunication or Government/Education industry.

-2+ years of experience with developing, selling or marketing solutions/products targeting the Government/Education industry.

-Experience writing detailed business, product and operational requirements for Government/Education
solutions in the areas of data, video, voice, cloud and managed services.

-Demonstrable understanding of current business, legal, regulatory and technology trends in the Government/Education industry.

-Experience working closely with sales teams to meet revenue targets.

-Ability to build interdepartmental relationships (internally), and vendor/customer partnerships (externally).

-Excellent written and verbal communication skills, as well as analytical and documentation skills.

-Strong customer engagement and presentation skills and ability to effectively manage business negotiations and agreements.

Required Qualifications:

Demonstrated ability to incubate and build new market opportunities in key verticals. Lead and direct resources (internal and external) to enable
Government/Education
vertical success and growth.



- Four year college degree with concentration in Technology/Business, or equivalent work experience is required.

- Product Development and Management Association (PDMA) membership or MBA a plus

- Must have demonstrable expertise in key Government/Education topics like E-rate, GSA, federal and state contracts, e-learning, Gig U etc.

- Experience in building new products or businesses from the ground up in a start-up/ fast-paced environment.

- Must have the ability to overcome objections and balance market requirements with technical options, time to market and cost considerations.

- Ability to develop business cases including financial modeling for new products and opportunities.

- Able to multitask and perform in a fast paced and changing environment with minimal direction and supervision.

Education and Experience:

Bachelor's degree (B.A. or B.S.) from four-year college or university; or equivalent training, education and experience.

Supervisory/Managerial Responsibilities:

Assigns, trains, schedules or oversees work of others.

Travel Requirements:

15-20%

FCC Unit_TWC: HQ452
Controlling Establishment ID: 00236 - Herndon 13820 Sunrise Valley

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Herndon-Director%2C-Government-&-Education-Solutions-Job-VA-20170/2601768/260176826017682013-07-19Time Warner CableMarketingfull-timeUSDstarting0BSHerndon, VA, USPosting Job Title:Product Marketing Manager
Requisition #: 146787BR
Posting Location: Herndon, VA, US
Area of Interest:Marketing
Position Type: Full Time

Posting Job Description

The Time Warner Cable Corporate office currently seeks a Product Marketing Manager for our Wireless Products.
Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.


POSITION SUMMARY:

The Product Marketing Manager supports Product Marketing initiatives across all wireless products and services including Wi-Fi, mobile apps (My TWC and Wi-Fi Finder) and TWC's partnership with Verizon Wireless. In doing so, they will write marketing requirements for new products and services, support the creation of campaigns to drive utilization of new and existing products and services, measure the effectiveness of campaigns and monitoring competitor's actions. The Product Marketing Manager will also engage in collaborative efforts across TWC - working directly with partners and stakeholders from product management, engineering, IT, marketing, sales, operations, and customer care.
ESSENTIAL JOB FUNCTIONS
:

- Interface between Wireless Product Marketing team and Corporate Marketing groups and other cross functional organizations to deliver product marketing requirements, tracking deliverables, marketing calendar, and reporting results

- Implement product updates into relevant marketing assets, mediums and channels, ensuring product accuracy and messaging consistency

- Proof read creative assets, communications and training material, acting as the subject matter expert, ensuring product accuracy, consistency of messaging, checking brand and legal compliance

- Interact with legal for marketing language and disclaimer reviews

- Act as supporting marketing contact for external partners for input on TWC offers & descriptions
Job Requirements:


- Broad marketing skills with a focus on product marketing, preferably with technical and wireless experience within B2C environment

- Good communication skills and ability to translate product and technical language and processes into easily understood messaging

- Must interface effectively and establish quick credibility and confidence with a variety of teams and organizations: product teams, corporate marketing teams, sales channels, legal and partner teams

- Demonstrate talent and flexibility to work cross functionally, using superior organizational abilities to manage projects effectively

- Work with teams to gather information with attention to detail and quality
Preferred Qualifications:


- Min 3-5 year's experience in marketing and related jobs
EDUCATION/EXPERIENCE


- Bachelor's degree (B.A. or B.S.) from four-year college or university; or equivalent training, education

- and experience.
Travel Requirements:


- 10% some travel
FINANCIAL REPSONSIBILITIES:

Requires adherence to Time Warner Standards of Business Conduct

Position must assist in maintaining the confidentiality of customer and business data at all times

FCC Unit_TWC: HQ452
Controlling Establishment ID: 00236 - Herndon 13820 Sunrise Valley

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Herndon-Product-Marketing-Manager-Job-VA-20170/2658427/265842726584272013-07-19Time Warner CableMarketingfull-timeUSDstarting0BSHerndon, VA, USPosting Job Title:Supervisor, NOC
Requisition #: 146982BR
Posting Location: Herndon, VA, US
Area of Interest:Engineering/Technical Operations
Position Type: Full Time

Posting Job Description

The Time Warner Cable Corporate office currently seeks a Supervisor, NOC for our Network Operations Department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Essential Job Functions:


- Supervise day-to-day Global Network Operation Center (GNOC) activities.

- Oversee day-to-day performance of GNOC Operators/Analysts to ensure that team, department, and company standards/goals/expectations are consistently met.

- Responsible for ensuring that individual/team/department workloads are properly distributed among Operators and Analysts. (This includes - but is not limited to - Netcool alarms, Remedy tickets, e-mails, instant messages, phone calls, etc- )

- Monitor departmental workflow to ensure all issues and events are identified/prioritized/worked in a timely manner and within departmental/organizational guidelines, policies, procedures, and standards.

- Efficiently and accurately perform all duties of the GNOC Operator position to assist in workflow coverage at any time.

- Ensure GNOC Operators/Analysts are effectively supported through day-to-day interaction, regular training, team meetings, on-call assistance, and individual coaching/mentoring.

- Provide technical and operational support across all lines GNOC-supported business models.

- Monitor and coach staff to utilize the trouble ticketing system (Remedy) to properly and accurately document events/tickets.

- Escalate outage events and/or impairments to appropriate individuals, teams, and organizations in a timely manner to ensure efficient resolution and to minimize customer impact. This includes escalation of outage events and/or impairments to appropriate individuals, teams, and departments when not resolved within appropriate timeframes. This also includes ensuring that accurate notifications are sent to appropriate parties at appropriate intervals.

- Oversee interactions with customers (both internal and external), other teams/departments and other GNOC employees to ensure all communication is professional and timely.

- Initiate and host conference bridges in accordance with established policies, procedures, and guidelines. For critical issues, set up conference calls with all appropriate department representatives; lead issues through to resolution; document all relevant activities via the Remedy ticketing system. This also includes ensuring that accurate notifications regarding such events (when applicable) are sent to appropriate parties at appropriate intervals.

- Implement proper crisis management procedures if/when necessary.

- Isolate problems by correlating information from network surveillance equipment/applications, diagnostic tools, and reported information/data to accurately direct fix organizations and personnel to the most likely source of problem. Correlate, isolate, and identify network impairments using pre-defined criteria across geographical areas.

- Effectively communicate essential information at shift change to incoming supervisor and/or GNOC Operators/Analysts.

- Ensure compliance with GNOC operational objectives, policies/procedures, work schedules, and reporting metrics.

- Ensure departmental policies/procedures and documentation accurately reflects the current practices of the GNOC, and suggests changes/modifications when appropriate.

- Generate 'customer reports' and produce 'major incident reports' for outages when required and/or necessary.

- Responsible for ticket quality and accuracy

- Assist the GNOC Managers in the interviewing, hiring, and training process for GNOC Analyst and/or Operator positions.

Job Requirements:

- Proven training skills in employee development for individuals and teams.

- Excellent interpersonal skills with emphasis on verbal/written communication including the ability to present performance feedback effectively and conflict resolution.

- Demonstrated ability to learn quickly and complete work with minimal supervision.

- Ability to document procedures and collaborate on the creation of policy development.

- Must have previous experience managing/supervising individuals and teams.

- Two years supervisory experience with direct customer contact in a technical environment - preferably including Network Operations Center background with trouble ticketing experience.

- Network experience in a centralized repair/troubleshooting/testing environment that included answering telephones, logging events in a ticketing system, and providing technical support and repair coordination.

- Knowledge of telecommunications field including (but not limited to) internet, telephony, VOD, and HFC cable systems.

- Must have working knowledge of databases and software applications; telecommunications telemetry; surveillance systems; layer 2 and 3 switches/routers; fiber-optic long haul transmission systems; OC-XX and SONET; UNIX

- Ability to multi task and manage multiple issues, projects, and/or duties simultaneously - including resources, priorities, and timelines.

- Must be willing to work in an entrepreneurial environment requiring broad experience, adaptability, quick learning and excellent problem solving skills

- Experience with ticketing systems (Remedy preferred)

- Experience with network monitoring systems (Netcool, Big Brother, HP Openview or Spectrum preferred)

- The GNOC is a 24/7/365 operation. Employees must be willing and able to work rotating and/or non-standard work shifts, including evenings, overnight, holidays, weekends, and on-call.

- This is an on call position and candidate must be available via cell phone or pager 24x7 while on call

Preferred Qualifications:

4-6 years or Vocational/Associates degree, Bachelors degree in related field - preferred, or equivalent work experience Certification in areas of expertise such as CCNA, Juniper, Voice, Optical and other fields is preferred.0-2 years direct (people) management experience preferred. Experience in leading cross functional teams and projects are required.

Education and Experience:



Associates degree (A.A.) or equivalent from two-year college or technical school; or three months to one year related experience and/or training; or equivalent combination of education and experience.

Supervisory/Managerial Responsibilities:



Supervisor: Plans, staffs, evaluates and directs work of employees of a work unit.

Travel Requirements:

Travel 15 %

Time Warner Cable offers competitive benefits to include medical, dental, vision, a matched 401(k) plan, tuition reimbursement, and a pension plan. Qualified candidates should apply online at www.timewarnercable.com.

FCC Unit_TWC: HQ452
Controlling Establishment ID: 00236 - Herndon 13820 Sunrise Valley

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Herndon-Supervisor%2C-NOC-Job-VA-20170/2665699/266569926656992013-07-19Time Warner CableEngineering/Technical Operationsfull-timeUSDstarting0BSHerndon, VA, USPosting Job Title:Direct Sales Open House - New York 6/25/2013
Requisition #: 147054BR
Posting Location: Jamaica, NY, US
Area of Interest:Sales
Position Type: Full Time

Posting Job Description

TWC Direct Sales Open House

Date:

Tuesday 6/25/2013

Time:

10:00am - 4:30pm

Location:

New York Marriott at the Brooklyn Bridge

333 Adams Street Brooklyn, NY 11201

If you are unable to attend this event, please apply online to further be considered for this opportunity.



Positions available in Manhattan, Brooklyn, Queens, Staten Island, Bronx and Bergen.

Time Warner Cable's Sales Department currently seeks Win-Back Specialists for the Jamaica, NY market. Please find below a brief description of the essential duties and responsibilities required to function successfully in this position.

At Time Warner Cable we are not looking to just fill jobs, we are looking to build careers. Our Win-Back Specialists represent the evolving face of our company and provide our customers with innovative and competitive products and services.

Essential Job Functions:

Successful track record with sales quotas and target goals.

Gain in-depth knowledge of our innovative offerings, products and services.

A persistent self-starter who can effectively highlight our products and how they compare to our competitors in order to influence new customers.

Have current knowledge and understanding of the Cable, Satellite or Telecom Industries.

Will target former customers, door to door, to position and sell all of Time Warner Cable's product sets, including, but not limited to Digital Phone, Video, High-Speed internet service and Mobile Internet products and other ancillary offerings.

Each month the Win-Back Specialists (WSRs) will be assigned and responsible for targeting former portfolio of Time Warner Cable customer homes to win back.

Portfolios may change as business climate varies.

WSRs must achieve and maintain the minimum performance standards as communicated by the senior sales leadership team.

WSRs are required to work a 40 hour work week.

Job Qualifications:

Must have a valid NY, NJ, CT or PA driver's license along with a clean and satisfactory driving record.

All WSR's must have a vehicle registered in their name to conduct business.

A Bachelor degree is preferred.

Prefer 5+ years sales experience preferably in the Telecom industry.

Must have excellent communication skills and feel comfortable presenting to small groups.

Representatives should be energetic; articulate; confident and persuasive.

CBTWC 06/18/2013

FCC Unit_TWC: 8341
Controlling Establishment ID: 00448 - Jamaica

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Jamaica-Direct-Sales-Open-House-New-York-6252013-Job-NY-11405/2674570/267457026745702013-07-19Time Warner CableSalesfull-timeUSDstarting0BSJamaica, NY, USPosting Job Title:TWC Sales Open House - Erie 6/27/2013
Requisition #: 147051BR
Posting Location: Erie, PA, US
Area of Interest:Sales
Position Type: Full Time

Posting Job Description

TWC Sales Open House

Date:

Thursday 6/27/2013

Time:

10:00am - 4:00pm

Location:

Wingate By Wyndham

8060 Old Oliver Rd.

Erie, PA 16509


Career Opportunity


To learn more about this career opportunity via a You Tube video.


Copy and paste this into your web browser:


http://bit.ly/14qzIvP




This is an outstanding career opportunity for an ambitious sales professional who wants to earn a substantial unlimited income. Manage your own career while working for an organization and reap the benefits like an entrepreneur.

Time Warner Cable is expanding and hiring highly professional sales people to become the best in the cable sales industry!

As a Residential Sales Representative, you will work a flexible schedule presenting information via face-to-face contact to potential residential customers about our exciting core products/services including Cable, High-Speed Internet, and/or Digital Phone.

This is a residential, sales position where you conduct in-home sales presentations to gain new business. Demonstrate product features and channels while providing marketing and customer service information to subscribers.

This position allows unlimited earning potential based on performance. We are proud to offer paid training, expansive commission structure with no commission caps, and reoccurring monthly volume bonus to reward performers. In addition to earning potential we offer a robust benefits package including medical, dental, vision, pension, a matched 401(k) plan, tuition reimbursement, and discounted services for employees who reside in a Time Warner Cable service area. Our sales professionals also enjoy other benefits such as free uniforms and equipment, company cell phone, and gas stipend.

Specific responsibilities include, but are not limited to the following:


- Attend weekly department meetings as scheduled

- Work flexible hours when potential customers are home, primarily weekends and evenings

- Maintain weekly goals as outlined by supervisor

- Follow company policies and procedures at all times

- Maintain proper appearance and professional attitude at all times to represent the system positively to the community

- Perform other related duties and tasks as assigned or as become evident

- Reconcile daily sales orders with cash taken in and keep documentation of sales orders taken

Qualifications/Knowledge:


- Applicants considered for employment must undergo a thorough background review, DMV check, and drug screening.

- Employees must provide their own vehicle

- Applicants must have less than 3 moving violations on your driving record in the last 4 years, possess a valid driver's license and provide proof of auto insurance.

- Prior outside sales experience preferred but not required

- Professional, creative and dynamic presence and the ability to communicate with people at all levels

- Excellent written and verbal skills Strong interpersonal, oral and written communication skills

- Proficient time management skills, ability to prioritize multiple tasks

- Basic computer and keyboarding skills

- Work well in a team and independently


CBTWC 06/18/2013



FCC Unit_TWC: 6067
Controlling Establishment ID: 00490 - Erie Jordan

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Erie-TWC-Sales-Open-House-Erie-6272013-Job-PA-16501/2674566/267456626745662013-07-19Time Warner CableSalesfull-timeUSDstarting0BSErie, PA, USPosting Job Title:Erie-Territory Sales Rep
Requisition #: 146320BR
Posting Location: Erie, PA, US
Area of Interest:Sales
Position Type: Full Time

Posting Job Description

Time Warner Cable is currently seeking Residential Sales Representatives for our Mid-Ohio Sales Department. You will promote residential products and services offered by Time Warner Cable via direct marketing solicitation/door to door sales to both existing and potential subscribers within assigned service areas. These products and services include, but not limited to, Digital Video,High Speed Internet, and Digital Phone.

This position allows unlimited earning potential based on performance. In addition to the earning potential, we are proud to offer a robust benefits package including:

Flexible Schedule
Uncapped Commissions.
Average 1st year income $40k-$60k!
Top performers earning over $80k
Ability to work autonomously.
Paid Training.
Discounted services for employees who reside in a Time Warner Cable service area.
Matched 401(k) plan
Medical, dental, vision, pension plans.
Tuition reimbursement


Please note: Time Warner Cable requires applicants to complete an assessment as part of the application process. Only applications with assessments completed within 48 hours will be reviewed by recruiter.

Duties:
- Conduct quality in-house sales presentations by soliciting new and existing Time Warner Cable customers face to face
-Collect and turn in any monies collected from new or existing customers sold within 24 hours
- Accurately complete and maintain customer records for services, equipment requests and the privacy of subscriber data.
- Attend sales meetings and training sessions as directed by management
- Work with minimal supervision
- Adhere to the company vision, mission and philosophies including maintaining a positive company image while providing excellent customer service
- Safeguard company equipment such as converters, remote controls, house drop materials, etc. and retrieve unreturned equipment
- Must be able to work in adverse weather conditions and walk for extensive periods of time, up and down stairs, lift up to 20 lbs
- Achieve established sales goals and quotas
-Work independently to promote the sale of cable television, high speed Internet and Digital Home Phone services to new or existing customers. Some of the sales leads are generated within an assigned territory provided by the Time Warner Cable.
- Secure sales and prepare documentation of sales orders while in customer's home. Meet with supervisor on a daily basis.


Specific responsibilities include, but are not limited to the following:
- Attend weekly department meetings as scheduled
- Work flexible hours when potential customers are home, primarily weekends and evenings
- Maintain weekly goals as outlined by supervisor
- Follow company policies and procedures at all times.
- Maintain proper appearance and professional attitude at all times to represent the system positively to the community.
- Perform other related duties and tasks as assigned or as become evident
- Reconcile daily sales orders with cash taken in and keep documentation of sales orders taken.


Job Requirements:
- Previous sales experience is required preferably door to door or direct customer contact experience
- Must display a neat and professional appearance
- Must be aggressive and self- motivated
- Must have the ability to work in a fast- paced environment
- Must have a valid driver's license, reliable transportation and automobile insurance as required by Time Warner Cable
- Must have excellent reading, writing, people, and verbal communication skills.
- Must have the ability to add service amounts (basic mathematics skills)
- Must be able to identify customer needs, wants, and desires in conversation and match with company products and diplomatically handle interactions with potential customers
- High School Diploma/Recognized Equivalent


Applicants considered for employment must undergo a thorough background review and drug screening.

CBTWC 05/20/2013

FCC Unit_TWC: 6067
Controlling Establishment ID: 00490 - Erie Jordan

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Erie-Residential-Sales-Representative-Job-PA-16501/2606184/260618426061842013-07-19Time Warner CableSalesfull-timeUSDstarting0BSErie, PA, USPosting Job Title:Sales/Svc Center Rep (Floater)
Requisition #: 144410BR
Posting Location: Erie, PA, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time

Posting Job Description

Position Summary:
Entry level position providing face-to-face quality customer service at Sales and Service Centers: have the ability to communicate effectively with customers on prices, billing questions, programming, installations/repairs including customer requests for new, upgrade, downgrade, transfers, or disconnection of services. Complete customer billing transactions including payments, account corrections, adjustments and past due account restoration.
Job Requirements:
Management of cash handling, including accepting payments, balancing drawers, reconciliation of billing error or account discrepancies
Responsible for balancing cash receipts and accurately performing and follow policy regarding all cash handling responsibilities
Issue, receive, exchange and troubleshoot customer equipment
Meet departmental standards for accuracy, quality and demonstrate a strong sales focus with ability to meet monthly sales goals
Must be able to attend new hire training at off-site location potentially requiring overnight stays M-F for approximately a 6 week period
Must have an excellent driving record and be able to pass pre-employment drug screen and background check.
Must maintain professional dress and appearance
Perform other duties as assigned
Must be able to work evening and weekends, within typical store hours vary from 8:30 to 6:45 pm Monday through Saturday
Valid Driver's License, good driving record
Preferred Qualifications:
Ability to travel to multiple Sales and Service Centers
Heavy cash handling experience a must
Minimum of three to six months of office, clerical and/or
customer service experience is required.
Proven sales skills, preferably in a retail environment
Excellent customer relations skills
Must have basic math skills
Background and/or experience that indicates dependability, flexibility, and ability to work in a fast paced environment
Computer skills including Microsoft Office products
Use of ten key adding machine
Must have good verbal, written and interpersonal communications
Icoms billing experience a plus
Education:
High school diploma or general education diploma (GED)

CBTWC 03/20/13

FCC Unit_TWC: 6067
Controlling Establishment ID: 00490 - Erie Jordan

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Erie-SalesSvc-Center-Rep-%28Floater%29-Job-PA-16501/2467620/246762024676202013-07-19Time Warner CableCustomer Service/Member Servicesfull-timeUSDstarting0BSErie, PA, USPosting Job Title:Sales Engineer 1
Requisition #: 146730BR
Posting Location: Raleigh, NC, US
Area of Interest:Engineering/Technical Operations
Position Type: Full Time

Posting Job Description

As a technology leader in the telecommunications industry and one of the largest cable operators in the nation, Time Warner Cable Business Class has a uniquely strong marketplace position. We built our business on the single focus of being a best-in-class telecommunications service provider, and we are looking for best-in-class sales leaders to join us in our drive to success.

Position Summary

The Sales Engineer position is a Sales Engineering role within our Business Class commercial sales team. Individuals in this position are responsible for supporting a team of account executives in the development of network solutions for prospective clients.

Essential Job Functions:

Supports sales team through pre-sales and/or post-sales technical consulting activities

Interfaces with customers to determine short and long-term technical requirements

Designs voice and data network solutions for customer applications, including preparation of network topologies and technical specifications

Prepares and presents technical proposals on Time Warner Cable's products and services, as well as how those products can be integrated and implemented within customer's network

Responsible for all technical content of the proposal process, including RFI, RFQ and RFP responses and technical designs

Conducts customer site surveys as required to insure successful installation of services

Provides technical sales support to insure successful customer integration and implementation of company solutions

Handles complex questions encountered during installation and turn-up concerning solution design and equipment operation

Preferred Qualifications:

Requires three or more years of Sales Engineering and networking experience in the telecom or service provider industry

An ability to work closely with sales executives with a proven knowledge of the sales cycle

Excellent verbal and written communications skills

Strong sales skills in presentation and proposal design

Strong knowledge of general industry networking technologies such as TCP/IP, IP VPN, MPLS, VPLS, Ethernet, VoIP, SONET, DWDM

Familiar with various networking fundamentals related to routers, switches, LAN, MAN, WAN, DS3, OC-x, CSU/DSU and other CPE

Consultative approach to providing customer solutions and design with strong knowledge of converged multimedia applications

Extensive voice networking experience with emphasis on VoIP, signaling protocols and PBX

Extensive experience with routing protocols such as BGP, ISIS, OSPF, RIP as well as knowledge of emerging technologies

Ability to multi task and meet multiple deadlines

Proficient in MS Visio, MS Word, MS Excel, MS PowerPoint, and MS Project

Education and Experience:

Bachelor's degree from a four-year college or university preferred; or equivalent training, education and experience.

Additional Educational Information:

Telecommunications industry experience preferred.

CCNA, CCDA, CCNP, CCDP certification preferred.

Travel Requirements:

Yes Travel % 10

FCC Unit_TWC: 0593
Controlling Establishment ID: 00232 - Raleigh Atlantic

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Raleigh-Sales-Engineer-1-Job-NC-27601/2659350/265935026593502013-07-19Time Warner CableEngineering/Technical Operationsfull-timeUSDstarting0BSRaleigh, NC, USPosting Job Title:Retail Account Executive II
Requisition #: 147016BR
Posting Location: Raleigh, NC, US
Area of Interest:Sales
Position Type: Full Time

Posting Job Description

Time Warner Cable's Sales Department currently seeks a Retail Account Executive II located in Raleigh, NC. Please find below a brief description of the essential duties and responsibilities required to function successfully in this position.

Purpose:
Primary function of this position is to act as liaison between Time Warner Cable and national, regional, and local authorized retail partners. The Account Executive will support these partnerships, ensuring proper execution of Time Warner Cable sales and organizational goals and delivery of excellent customer service. The Account Executive is responsible for implementation and compliance of Time Warner Cable policies and procedures as it relates to the partner's operation, as well as design and deliver training programs to foster success for both parties. The Account Executive will be responsible for business planning, advertising, merchandising and all sales related activities.

Essential Job Functions:
- Responsible for supporting retail partners by working closely to develop sales plan strategies (where applicable), communicating sales goals and expectations, tracking activity, and providing feedback and trending reports.
- Building strong personal and business relationships with appropriate staff within each partnership organization is critical to success.
- Account Executive will make continual site visits to partner locations to provide customer service, assist with problems, offer troubleshooting, resolve issues and follow up with customers on final resolution.
- He/She will participate frequently in the development and implementation of marketing events for the partner locations, develop sales contests and incentives, recognize and acknowledge high performers and make recommendation for correction of low performance.
- Account Executive ensures partners are made aware of corporately sponsored sales and marketing initiatives, pricing offers and changes, promotions and supply updates.
- Work closely with regional and local partnerships on the development and implementation of individualized promotional sales and marketing initiatives.
- The A.E. will coordinate and conduct both formal partner training events and informal training on the sales floor as necessary and approved by partners. Provide retraining in the areas of selling skills, positioning of products and services, customer interaction etiquette.
- He/She will be responsible to provide all reference materials required and will be tasked with observing the sales skills of the partner sales associates in order to provide coaching feedback.
- Light administrative tasks including preparing and submitting reports as requested by management or leadership, expense reports, individual partner productivity reports, and results relating to corporate or local marketing initiatives.
- A.E. will be expected to maintain a calendar of events, conduct and participate in staff meetings as required, and develop a network of Time Warner Cable associates in the appropriate departments that will assist with problem resolution and ensure the continued success of the partnership.

Education & Experience:
Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Communication Skill Level:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Travel requirements and frequency:
Weekly field rides with account reps, bi-weekly site visits to management locations. Division wide travel required.

CBTWC 06/17/13

FCC Unit_TWC: 0593
Controlling Establishment ID: 00232 - Raleigh Atlantic

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Raleigh-Retail-Account-Executive-II-Job-NC-27601/2672175/267217526721752013-07-19Time Warner CableSalesfull-timeUSDstarting0BSRaleigh, NC, USPosting Job Title:Video Journalist – News 14 Raleigh
Requisition #: 146940BR
Posting Location: Raleigh, NC, US
Alternative Locations: United States - North Carolina - Chapel Hill, United States - North Carolina - Durham;;
Area of Interest:Cable Television Production
Position Type: Full Time

Posting Job Description

SUMMARY



The reporter's role in the newsroom is to take an idea and turn it in to a finished television story that informs, educates and entertains our viewers. This position is responsible for developing story ideas, shooting, writing, reporting and editing news stories and video on a daily basis.

ESSENTIAL DUTIES AND RESPONSIBILITIES



- Contribute ideas to editorial meetings by generating and developing story ideas using beat sources, contacts and leads.

- Report, shoot, write, edit news stories and compose graphics within assigned deadlines.

- Research ideas using contacts, the internet, and other media sources.

- Schedule and shoot interviews and video for news stories.

- Write and edit news stories using linear and non-linear edit systems.

- Deliver on-air stories, including live reports and breaking news coverage, demonstrating energy, confidence, professional appearance and voice quality.

- Represent News 14 Carolina in the community.

- Adhere to established journalistic ethics, standards and practices.

- Perform other duties as assigned.

QUALIFICATIONS



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE



- Bachelor's degree (B. A.) from four-year college or university in Journalism, Communications or commensurate experience.

- Prior television news, radio or print experience required.

- Maintain a thorough knowledge of events, issues, and newsmakers in assigned markets and beats.

- Maintain a thorough knowledge and practice all aspects of television news gathering and story production.

- Have a valid NC driver's license and a good driving record.

- Ability to lift, push, pull and carry up to 30 lbs.

Preferred: Employee will reside in the Durham/Chapel Hill area in order to focus daily coverage on those and surrounding communities.



APPLICATION PROCEDURES

Only candidates that submit their resumes online at www.timewarnercable.com/careers will be considered. Additionally, to be considered for an on-air position send a cover letter, resume and DVD to:

News 14 - Video Journalist Position

ATTN: News Director

2505 Atlantic Ave., Ste. 102

Raleigh, NC 27604

Time Warner Cable supports a drug-free environment


FCC Unit_TWC: NWCAR - Local News Carolinas
Controlling Establishment ID: 00232 - Raleigh Atlantic

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Raleigh-Video-Journalist-News-14-Raleigh-Job-NC-27601/2662531/266253126625312013-07-19Time Warner CableCable Television Productionfull-timeUSDstarting0BSRaleigh, NC, USPosting Job Title:Master Control Operator, PT - News 14 Raleigh
Requisition #: 146497BR
Posting Location: Raleigh, NC, US
Area of Interest:Cable Television Production
Position Type: Part Time

Posting Job Description

SUMMARY


The Master Control Operator is responsible for the execution of video and audio transmission, recording various news elements, and performing quality control for the incoming and outgoing news product.

This is a part-time, benefited position.

DUTIES AND RESPONSIBILITIES

-Ensures proper execution of master control tasks including supervision of on-air automation systems.

-Coordinates, tunes in and receives all transmitting signals from live trucks, satellites, fiber-optic, land lines, etc.

-Cable casting and/or digitizing of on-air elements and live shows through master control.

-Quality control of incoming and outgoing product.

-Will ingest feeds from bureaus. Assists in the production of all live and breaking news events, and severe weather segments. Will record live weathers to tape.

-Will operate backup systems during on air failures.

-Cross train in various News Production Job Groups to provide fill-in coverage as needed.

-Notifies supervisors and support staff when news channels are experiencing technical
difficulties. Prepares and completes a daily discrepancy report when problems occur.

-Will assist Technical director as an Audio Operator, during clip and live show production. Will mainly be used for fill-in and vacation relief.

-Must be willing to make independent decisions during severe weather coverage, and during technical outages.

-Will provide timing information for meteorologists, control room staff, and remote talent when it comes to live segments.

-Performs other duties as assigned.

QUALIFICATIONS


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

-Bachelor's degree (B. A.) from four-year college or university in television production or a related field.

-1-3 years television production experience preferred.

-Experience with audio boards, robotic cameras, lighting, and other news systems preferred.


APPLICATION PROCEDURES



Only applicants who apply online at www.timewarnercable.com/careers will be considered.


Time Warner Cable supports a drug-free environment and is EOE M/F/V/D.


FCC Unit_TWC: NWCAR - Local News Carolinas
Controlling Establishment ID: 00232 - Raleigh Atlantic

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Raleigh-Master-Control-Operator%2C-PT-News-14-Raleigh-Job-NC-27601/2617626/261762626176262013-07-19Time Warner CableCable Television Productionfull-timeUSDstarting0BSRaleigh, NC, USPosting Job Title:Network Engineer - Converged I & O
Requisition #: 144277BR
Posting Location: Durham, NC, US
Area of Interest:Engineering/Technical Operations
Position Type: Full Time

Posting Job Description

Time Warner Cable currently seeks a Network Engineer for our Engineering Department in Durham, NC. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Purpose:
The Network Engineering group provides planning, design, implementation and operations support of all TWC Optical, IP and other data networks. This position works as a member of the engineering staff primarily to perform work associated with the Implementation and Operations functions as well as providing Planning and Design support as required to accomplish business goals.
Key Responsibilities:
Work as a member of the Engineering team on the development and implementation of new systems or upgrades to existing systems
Maintain networks at proper operational levels and consistent with company standards
Develop or support development of deployment guides and Method of Procedure documentation
Maintain network documentation in accordance with company standards
Participate in On-Call rotation to support network trouble resolution during non-business hours
Required to support disaster recovery/business continuity efforts as required
Qualifications/Skill Set:
Experience with the implementation and operations of multi-service IP networks and associated transport networks
Knowledge of routing, including but not limited to: M/BGP, MPLS (traffic engineering, L2/L3 VPN), ISIS, OSPF/OSPFv3, RSVP, LDP, EIGRP, IGRP, RIP-1/2, MSDP, PIM-DM/SM
Knowledge of switching, including but not limited to: CGMP, IGMP, 802XX, Gigabit Ethernet, Fast Ethernet, Vlan/Trunking (8021q And ISL), Etherchannel, Wireless, Spanning Tree (STP), HSRP, VRRP
Knowledge in the implementation and operation of a wide range of technologies including router, multiplexer, switch as well as transport, routing and signaling protocols including but not limited to Layer 2&3 IP, DWDM, SONET w/APS (OC3-OC192), ATM, Cable (DOCSIS), Frame Relay and Terrestrial Leased line (fracT1 - OC3)
Requires ability to evaluate numerous direct and indirect variables when performing some tasks
Strong decision making skills to effectively restore network issues
Strong interpersonal skills necessary to work in a professional, cooperative manner to successfully interact with members of cross-functional teams including sales engineering, network engineering, service delivery, construction, operations and finance
Proficient using PC, Internet and Microsoft Office (Word, Excel, Access, PowerPoint)
Must possess a valid driver's license and safe driving record

Education and Experience:
Bachelor's degree (BS/BA) from a four year-college or university; or equivalent experience and education Preferred degree in Computer Science, or EE, EET
Minimum of 2 years Layer 2 &3 IP network engineering work experience
CCNA or equivalent network certification associated with network design, operations or security preferred

Travel Requirements:
May require daily travel to network equipment sites in the area
Possible overnight travel to remote locations with the Region, as needed
Possible overnight travel out of area for training

Physical Demands:
The physical demands for this position are typical to an office and field environment and must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

FCC Unit_TWC: 0593
Controlling Establishment ID: 00441 - Durham Ellis

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Durham-Network-Engineer-Converged-I-&-O-Job-NC-27701/2489005/248900524890052013-07-19Time Warner CableEngineering/Technical Operationsfull-timeUSDstarting0BSDurham, NC, USPosting Job Title:Territory Sales Representative
Requisition #: 146041BR
Posting Location: Utica, NY, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time

Posting Job Description

Time Warner Cable's Sales Department currently seeks Territory Sales Representative for the Albany, NY area.

Please find below a brief description of the essential duties and responsibilities required to function successfully in this position.

Become a member of our growing Direct Sales team and take control of your career! This is an exciting opportunity with excellent earning potential for experienced sales professionals. Territory Sales Reps (TSRs) are assigned a specific area and are responsible for Residential sales within that territory. TSRs build strong relationships with assigned apartment buildings management teams in order to attract and retain customers.

Essential Job Functions

- Work with building management to organize marketing presentations to attract new and upgrade existing customers.

- Promote products and services by attending TW Cable sponsored events and street fairs.

- Present information regarding products, services, rates, campaign requirements and special offers in a clear, concise, accurate and professional manner.

- Maximize potential for customers to purchase and retain services by cross-selling products.

- Keep accurate records, report sales activity and results accurately, and notify supervisor or designee of all problems/difficulties as they occur.

Required Qualifications

- 3+ years of sales experience with a proven track record of success with Telecom or Real Estate Sales experience a strong plus.

- Effectively present information in one-on one and small group situations to customers, clients, and other employees of the organization.

- Must be energetic, articulate, confident and persuasive.

- Bi-lingual a strong plus.

CBTWC 05/30/13

FCC Unit_TWC: 1053
Controlling Establishment ID: 00307 - Utica Firehouse

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Syracuse-Territory-Sales-Representative-Job-NY-13201/2587294/258729425872942013-07-19Time Warner CableCustomer Service/Member Servicesfull-timeUSDstarting0BSUtica, NY, USPosting Job Title:Anchor/VJ – YNN Albany
Requisition #: 146734BR
Posting Location: Albany, NY, US
Area of Interest:Cable Television Production
Position Type: Full Time

Posting Job Description

SUMMARY


This position is responsible for anchoring, field anchoring, reporting, writing, shooting and editing stories, breaking news or news programs as directed by the assignment desk, Executive Producers, or News Director.

DUTIES AND RESPONSIBILITIES


- Delivers live news reports for multiple markets in a poised, authoritative, credible and conversational manner.

- Writes news copy as assigned. Assists producers and EPs with copy/script editing. Produces news segments as directed by newsroom managers.

- Contributes ideas for news stories to enhance the overall quality of the news product. Reports, shoots, writes and edits assigned news stories.

- Maintain appropriate visibility in the community. Represent the Time Warner Cable News channel at community events or activities.

- Mentor less experienced staff members by editing news stories, story critiques and career counseling.

- Anchor will ad-lib during breaking news situations deciding what questions to ask.

- Will interview studio guests guiding the direction of the interview.

- Maintains a strong familiarity with local and national news and issues of the day reading newspapers and monitoring competition to the point that Anchor can ad-lib or generally speak to issues credibly during breaking news situations.

- Maintains a strong familiarity with all key local newsmakers and news figures in multiple markets.

- Develops a delivery style and presence which will attract and retain viewers.

- Performs other duties as assigned.

QUALIFICATIONS


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.




EDUCATION AND EXPERIENCE


- Bachelor's degree (B. A.) from four-year college or university. Requires Journalism, Communications or related degree preferred or equivalent experience.

- 2+ years anchoring experience in a television news environment required.

- Excellent writing skills and interpersonal skills.

- Strong on-camera skills with the ability to read narration effectively and ability to work under time pressure deadlines.

- Strong computer skills and willingness to work different shifts.



Communication Skill level:


Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.



APPLICATION PROCEDURES



Only applicants who apply online at www.timewarnercable.com/careers will be considered.

FCC Unit_TWC: NWNYC
Controlling Establishment ID: 00231 - Albany Watervliet

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Albany-AnchorVJ-YNN-Albany-Job-NY-12201/2642227/264222726422272013-07-19Time Warner CableCable Television Productionfull-timeUSDstarting0BSAlbany, NY, USPosting Job Title:Supervisor, Media – YNN Albany
Requisition #: 146769BR
Posting Location: Albany, NY, US
Area of Interest:Cable Television Production
Position Type: Full Time

Posting Job Description

SUMMARY

This position is responsible for Media department administrative duties, and handles the troubleshooting of technical issues, ensuring that YNN (Your News Now) networks maintain the highest level of quality control. This position reports directly to Director of Technical Operations for YNN.

DUTIES AND RESPONSIBILITIES

- Manage advanced network of video storage systems

- Establish and enforce archive and video retention policy for entire network

- Establish and maintain new procedures and work standards for ingest staff

- Work directly with recruitment staff for the screening, interviewing and hiring of new staff

- Develop training protocol and documentation for the training of new employees

- Oversee development of new employee progress, and cross training opportunities for current staff

- Review discrepancy reports, investigate and troubleshoot discrepancies in collaboration with direct reports, engineering and editorial departments

- Manage schedule needs for Ingest department, including vacation and sick day requests

- Manage Kronos Timekeeper system for direct reports

- Conduct annual and semi-annual performance evaluation for direct reports

- Collaborate with editorial, engineering, and operational staff for successful completion of productions, projects, and new initiatives

- Fill in as needed as Media/Ingest operator

- Cross-train in other operational areas.

- Develop working knowledge of other department's workflows.

- Other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

- Minimum two year degree in related discipline or equivalent combination of education, training and/or experience

- At least 3-5 years experience in media ingest environment

- At least 2-4 years experience in non-linear editing systems

- Demonstrable PC/MAC computer experience

- Thorough knowledge of broadcast automation systems

- Thorough knowledge of video file compression

- Thorough knowledge of network topology

- Thorough knowledge of video storage and FTP trasnport

- Excellent organizational, interpersonal and communication skills

- Ability to work in a fast paced, high pressure environment

- Ability to work non-traditional hours, weekends and holidays

- Good oral and written communication skills

FCC Unit_TWC: NWNYC
Controlling Establishment ID: 00231 - Albany Watervliet

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Albany-Supervisor%2C-Media-YNN-Albany-Job-NY-12201/2652832/265283226528322013-07-19Time Warner CableCable Television Productionfull-timeUSDstarting0BSAlbany, NY, USPosting Job Title:Supervisor, Production – YNN Albany
Requisition #: 146758BR
Posting Location: Albany, NY, US
Area of Interest:Cable Television Production
Position Type: Full Time

Posting Job Description

SUMMARY

This position is responsible for Technical Director department administrative duties, and handles the troubleshooting of technical issues, ensuring that YNN (Your News Now) networks maintain the highest level of quality control. This position reports directly to Director of Technical Operations for YNN.

DUTIES AND RESPONSIBILITIES

- Establish and maintain new procedures and work standards for control room staff, including but not limited to: Technical Directors, Audio Operators, Control Room Producers, On-Air Talent

- Work directly with recruitment staff for the screening, interviewing and hiring of new staff

- Develop training protocol and documentation for the training of new employees

- Oversee development of new employee progress, and cross training opportunities for current staff

- Review discrepancy reports, investigate and troubleshoot discrepancies in collaboration with direct reports, engineering and editorial departments

- Manage schedule needs for Technical Directing department, including vacation and sick day requests

- Manage Kronos Timekeeper system for direct reports

- Conduct annual and semi-annual performance evaluation for direct reports

- Provide assistance and feedback to management of non-direct report control room staff

- Collaborate with editorial, engineering, and operational staff for successful completion of productions, projects, and new initiatives

- Direct/or technical direct live and recorded segments with team discretion of final news production process

- Operates and maintains working knowledge of production equipment such as Snell video switcher, Chyron character generator, remote controlled cameras, audio board, still store, DVCam and P2 VTRs, and various automation systems.

- Mix all audio sources as needed

- Operate all equipment in production control rooms

- Fill in as needed for both Technical Director and Audio operator positions, when necessary

- Cross-train in other operational areas.

- Develop working knowledge of other department's workflows.

- Other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

- Minimum two year degree in related discipline or equivalent combination of education, training and/or experience

- At least 3-5 years experience in production environment

- At least 2-4 years experience in non-linear editing systems

- Demonstrable PC/MAC computer experience

- Thorough knowledge of broadcast automation systems

- Thorough knowledge of production based video and audio equipment

- Working knowledge of studio lighting and maintenance

- Demonstrate ability to provide leadership, management in a customer support environment

- Ability to read, analyze and interpret most complex documents

- Excellent organizational, interpersonal and communication skills

- Ability to work in a fast paced, high pressure environment

- Ability to work non-traditional hours, weekends and holidays

- Good oral and written communication skills

FCC Unit_TWC: NWNYC
Controlling Establishment ID: 00231 - Albany Watervliet

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Albany-Supervisor%2C-Production-YNN-Albany-Job-NY-12201/2652829/265282926528292013-07-19Time Warner CableCable Television Productionfull-timeUSDstarting0BSAlbany, NY, USPosting Job Title:ERC, Lead Alarm Agent
Requisition #: 146876BR
Posting Location: Syracuse, NY, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time

Posting Job Description

The Time Warner Cable Corporate office currently seeks a Lead Alarm Agent for our Emergency Response Center Department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Hours for this position will be:

Wednesday/Thursday 8:30pm-7:00am
Friday/Saturday 11:30pm-10:00am

Essential Job Functions:

- Assists with training, motivation, and support of Emergency Response Center Alarm Agents.

- Handles difficult/complex customer issues.

- Maintains a high level of confidentiality when dealing with customer and employee issues and exhibits good judgment
when handling complicated requests.

- Maintains and sets and example for professional and respectful conduct when interacting with customers and co-workers.

- Manages multiple priorities efficiently and timely.

- Proven track record in maintaining levels of operational tasks, as well as overall alarm and call processing productivity and compliance.

- Provides assistance as required by the traffic and/or scheduling function of the alarm center.

- May assist in examining alarm center trends, including alarm/call volumes, patterns, staff productivity and resource allocation.

- Assist with scheduling coverage based on traffic and staffing levels. Report variances and discrepancies to procedure or policy to
Emergency Response Center Supervisors. Coordinates and reports status of routine assignments and special projects performed by agents.

- Verifies data entry, alarm events and audio records, provides necessary feedback and documentation to Supervisors for follow up.

- Reports daily activity requiring follow up to remote offices.

- Submits weekly overview of shift activity to management.

- Completes routine equipment checks.

- Coordinates manual processing of alarm signals in conjunction with DR/BCM procedures.

- Special Projects as assigned.

- Basic alarm panel remote programming.

- Must be flexible for schedule changes to accommodate training, meetings and be available for overtime as required by business operations.

Job Requirements:

- Has met all the requirements of a Emergency Response Center Alarm Agent.

- Exhibits mastery in customer service skills and problem solving.

- Exhibits leadership qualities.

- Ability to work independently, receives general instructions on routine work and detailed instructions on new assignments.

- Ability to operate/troubleshoot basic office equipment (PC, printer, fax, receivers, alarm panels, telephone system, various software packages).

- Achieves required call monitoring scores.

- Must demonstrate excellent writing skills.

- Must maintain a polished and professional attitude at all times. Communicates issues with facts, suggestions and possible resolutions.

- Must possess excellent verbal communication skills (this includes the ability to communicate effectively, tactfully and courteously with all
clients and employees).

- Must be able to continuously learn and retain knowledge of new services and promotions being offered by the company.

- Must possess minimum one year of Windows based computer experience.

- Knowledge of Word and spreadsheets required.

- Must possess basic mathematical skills.

- Strong attention to detail required.

- Must maintain a high level of confidentiality in dealing with customer and employee data.

- Must be able to answer and manage telephone calls and traffic at defined performance standards.

Preferred Qualifications:

- Spanish language skills desired.

Education and Experience:

- High School Diploma or equivalent required.

- Associate's degree in Communications or related field preferred.

- Central Station Alarm Association (CSAA) Level II Operator certification.

- Has successfully performed the duties of Emergency Response Center Alarm Agent or similar position for 1 - 2 years. Help desk
and/or supervisory experience desired.

- Two years face-to-face and/or phone customer service experience in fast paced environment.

- Experience with browser based applications and sending/receiving email required.

Supervisory/Managerial Responsibilities:
Lead: Assigns, trains, schedules or oversees work of others.

Travel Requirements:
None

Hours:

Wednesday/Thursday 8:30p-7a, Friday/Saturday 11:30p-10a

FCC Unit_TWC: 1053
Controlling Establishment ID: 00168 - East Syracuse Fly Rd

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Syracuse-ERC%2C-Lead-Alarm-Agent-Job-NY-13201/2658849/265884926588492013-07-19Time Warner CableCustomer Service/Member Servicesfull-timeUSDstarting0BSSyracuse, NY, USPosting Job Title:ERC Alarm Agent
Requisition #: 146874BR
Posting Location: Syracuse, NY, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time

Posting Job Description

The Time Warner Cable Corporate office currently seeks an Alarm Agent for our Emergency Response Center Department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

We are hiring into 3 specific shifts for this position, 1 position per shift.

Position 1: Monday/Tuesday/Friday/Saturday 4:30pm-3:00am

Position 2: Wednesday/Thursday 4:30pm-3:00am, Saturday/Sunday 8:30p-7:00am

Position 3: Wednesday-Saturday 3am-1:30pm
Essential Job Functions:

- Uses electronic resources to monitor security systems in homes and businesses.

- Notifies customer of events, failures or alarms.

- Notifies appropriate agency of events or alarms.

- Answers incoming phone calls.

- Complies with department standards for call processing and customer service goals.

- Notifies supervisor of errors or systems issues.

- Performs basic troubleshooting, escalates as necessary to appropriate support departments per policies and procedures.

- Performs data entry and verification.

- Contact on call personnel indicated as necessary.

- Attends meetings/training as required.

- Must fulfill applicable Alarm Operator Licensing, Registration and Certification requirements.

Job Requirements:

- Central Station Alarm Association (CSAA) Level I Operator Certification must be obtained within three months of accepting position.

- Must possess excellent verbal communication skills including the ability to communicate effectively, tactfully and courteously with
all clients and employees.

- Ability to communicate effectively and pleasantly over the phone and express excellent customer service skills.

- Must possess minimum one year of Windows-based computer experience.

- Basic keyboarding skills.

- Must possess basic math skills.

- Must maintain a high level of confidentiality in dealing with customer data.

- Must have understanding of browsers, email and the Internet.

- Knowledge of customer support/troubleshooting over the phone.

- Strong attention to detail required.

- Must be able to answer and manage telephone calls at defined performance standards.

Preferred Qualifications:

- Bi-lingual, fluent in Spanish.

Education and Experience:
High school diploma or general education degree (GED); or zero to three months related experience
and/or training; or equivalent combination of education and experience.

Supervisory/Managerial Responsibilities:
No Supervisory responsibilities with this position.

Travel Requirements:
None

Hours:

Position 1: Monday/Tuesday/Friday/Saturday 430p-3a
Position 2: Wednesday/Thursday 430p-3a, Saturday/Sunday 830p-7a
Position 3: Wednesday-Saturday 3a-130p

FCC Unit_TWC: 1053
Controlling Establishment ID: 00168 - East Syracuse Fly Rd

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Syracuse-ERC-Alarm-Agent-Job-NY-13201/2658848/265884826588482013-07-19Time Warner CableCustomer Service/Member Servicesfull-timeUSDstarting0BSSyracuse, NY, USPosting Job Title:Video Journalist – YNN Hudson Valley
Requisition #: 146191BR
Posting Location: Poughkeepsie, NY, US
Area of Interest:Cable Television Production
Position Type: Full Time

Posting Job Description

SUMMARY


Responsible for developing and producing news stories by investigating, interviewing, shooting, writing, editing, producing and reporting on a daily basis.



DUTIES AND RESPONSIBILITES


-Reports, shoots, writes and edits news stories within assigned deadlines.



- Stories should be compelling, factually correct, creative and written in a clear, concise conversational manner.



- Will work primarily alone to report, shoot and edit stories.



- Delivers reports, including live reports, demonstrating energy, confidence, professional appearance, and voice quality.



- Combines video, audio and graphics to effectively tell the story.



- May include working in a bureau area.



- Maintain a positive work atmosphere by behaving and communicating in a manner that works well with co-workers, supervisors and customers.



- General duties may include being on-call 24-hours a day; may be required to carry a paging device.



-This job description is not intended to be all-inclusive and employee may also perform other reasonably related business duties as assigned by the supervisor and other management as required.



QUALIFICATIONS


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE


- College degree with minimum two years previous experience preferred. Excellent writing skills and interpersonal skills.



- Strong on-camera skills with the ability to read narration effectively and ability to work under time pressure deadlines.



- Strong computer skills and willingness to work different shifts.



- Proficiency in non-linear editing preferred.



- Operate various office machines including computer and office software.



- Thorough knowledge of operation and office policies and procedures.



- Must have ability to handle various tasks simultaneously, organize, prioritize, make decisions and work efficiently and effectively under deadlines.



- Must have valid driver's license with clean driving record.



-Lifting and carrying up to 30 pounds.




APPLICATION PROCEDURES


Only applicants who apply online at www.timewarnercable.com/careers will be considered.





Time Warner Cable supports a drug-free environment


FCC Unit_TWC: NWNYC
Controlling Establishment ID: 00231 - Albany Watervliet

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Poughkeepsie-Video-Journalist-YNN-Hudson-Valley-Job-NY-12601/2636182/263618226361822013-07-19Time Warner CableCable Television Productionfull-timeUSDstarting0BSPoughkeepsie, NY, USPosting Job Title:Network Engineer
Requisition #: 145739BR
Posting Location: Coudersport, PA, US
Area of Interest:Information Technology Services
Position Type: Full Time

Posting Job Description

The Time Warner Cable Corporate office currently seeks a Network Engineer for our Backbone Core Operations Department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Essential Job Functions:
1. Perform ongoing advanced support and optimization of the TWC national IP backbone for aim of delivering, voice, video, wireless, and data services to TWC residential and commercial customers
2. Implement new configurations into a Backbone core routing network with a focus on support for service provider core optical network.
3. Manage changes by ensuring proper ticketing, notification, methods of procedures (MOPs) composition, and post maintenance communication.
4. Be available for after-hours on-call for instances that require prompt service or redundancy restoration.
5. Design audit methods, KPI trending, and reporting to proactively minimize problems in the network
6. Present highly technical concepts to various audience members ranging from engineers concerned about technical details to executive managers focused on overall business objectives
7. Manage vendors to ensure bugs and high failure rates are addressed in a prompt manner to minimize impact to the business and end customer

Job Requirements:
1. Strong team player with the ability to work individually when needed
2. Thorough expertise in a service provider Backbone IP routing and switching network utilizing technologies including BGP, ISIS, OSPF, MPLS, IPv6, QoS, and multicast.
3. Experience in managing optical transport platforms service gateways (i.e. Cisco ONS, Infinera DTN, Cienna 6x00).
4. Experience in managing carrier class core Backbone routers (i.e. Cisco CRS, Juniper T/MX).
5. Strong background in an operations environment with an understanding of critical processes including implementation, provisioning, surveillance, incident management, problem management, and change management
6. Understanding of the interactions of OSI layer 3 and 4 network with higher layer systems applications like DHCP, DNS, LDAP, and email
7. Firm understanding of the product development process from conception and business analysis to engineering and QA
8. Thorough understanding of IP address management and interaction with ARIN
9. Ability to identify design requirements for OSS and BSS architecture for support of network operations
10. Ability to identify and articulate the impact of technical solutions to operational, financial, and legal objectives of the business
11. Thorough understanding of network capacity planning methods and procedures.
12. Experience in analyzing and assembling a capital budget for initial implementation and future scaling of a network

Required Qualifications:
The ideal candidate will have 5+ years supporting a large scale carrier IP network delivering, voice, video and data services. Experience in a DOCSIS related MSO environment is a plus.

Education and Experience:
Bachelor's degree (B.A. or B.S.) from four-year college or university; or equivalent training, education and experience.

Travel Requirements:
Travel 20 %


CB TWC 4/29/2013

FCC Unit_TWC: HQ452
Controlling Establishment ID: 00282 - Coudersport Bank

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Coudersport-Network-Engineer-Job-PA-16915/2573977/257397725739772013-07-19Time Warner CableInformation Technology Servicesfull-timeUSDstarting0BSCoudersport, PA, USPosting Job Title:Sr. Solution Architect, Cloud Services
Requisition #: 144584BR
Posting Location: Reston, VA, US
Alternative Locations: United States - District of Columbia - Washington, Home Office Based, United States - Maryland - Baltimore;;Baltimore, Maryland, United States
Area of Interest:Cloud Computing
Position Type: Full Time

Posting Job Description

Sr. Solution Architect, Cloud Services

Reporting To: Director, Solution Architects, East
Location: Washington, DC area--Baltimore, MD, Northern VA--remote home office in that area


Principals only--no agencies

Who We Are:

NaviSite, Inc., a Time Warner Cable Company, is a leading worldwide provider of enterprise-class, cloud services, managed applications and managed hosting solutions. NaviSite provides a full suite of reliable and scalable solutions for organizations looking to outsource IT infrastructures and lower their capital and operational costs. Enterprise customers depend on NaviSite for customized solutions, delivered through a global footprint of state-of-the-art data centers. For more information, please visit www.navisite.com.

What You Will Do as a Pre-sales Sr. Solution Architect, Cloud Services:

A Sr. Solution Architect at NaviSite plays a critical Pre-sales role in building and sustaining customer and partner relationships while driving the adoption of our solutions. The Sr. Solution Architect works closely with the Sales Team to maximize opportunities by identifying, developing, accelerating and closing deals from a technical perspective. The Sr. Solution Architect is a high impact, very visible role, responsible for ensuring customer satisfaction while promoting NaviSite solutions and driving further development and evolution of these solutions to meet future customer needs.

Job Responsibilities

Provide technical pre-sales and post sales support for all facets of the entire NaviSite product line for prospective and existing customers.
Participate in customer facing meetings to determine business and technical requirements that will be used in developing solutions that map within NaviSite's capabilities.
Provide technical product expertise during meetings to prospective and existing customers, advising on deployment architectures, and handle in-depth technical questions during sales meetings and calls with the goal to build long-term business relationships and become a trusted advisor within each account.
Articulate our value proposition, present product information, and build value throughout the sales process to all departments of the customer's organization in support of the selection of NaviSite.
Provide technical and liaison services for NaviSite relating to implementation, configuration, performance monitoring, tuning, and customer production cutover.
Contribute to sales process improvement, including developing knowledge bases, creating sales tools and mentoring other Solution Architects.
Responsible for pricing of the solution based on requirements. This includes working with price lists, bundles, and obtaining special approvals for discounting, product deviations
Lead Data Center tours for prospective clients.
Provide assistance with hardware purchases and procurement.

What We Are Looking for in a Sr. Solution Architect, Cloud Services:

We are looking for someone who is:

Experienced, focused, performance-driven and professional to serve as an evangelist while selling the NaviSite product set.
10 or more years experience in a sales engineering role with a similar product line or service offering (hosting, outsourcing, ISP, solutions, professional services etc- )
VMware - understanding preferred
5 to 10 years technical experience in an IT support-related role
Experienced with keeping internal and external clients happy by providing outstanding service with the ability speak with the most technical and non technical person in the room.
A goal oriented individual who wants to grow with NaviSite professionally and technically while constantly improving their skills with the latest and greatest technologies.
A team player who will help mentor teammates who are looking to get to the next level.
Willing to identify and capitalize on growth opportunities to strategically accelerate expansion and maximize profits.

Job code: CB: 03/22/13, navitbot

FCC Unit_TWC: NAVIS
Controlling Establishment ID: 00800 - Andover Minuteman

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Reston-Sr_-Solution-Architect%2C-Cloud-Services-Job-VA-20190/2495811/249581124958112013-07-19Time Warner CableCloud Computingfull-timeUSDstarting0BSReston, VA, USPosting Job Title:BB I/S Tech 1 (Winston-Salem, NC)
Requisition #: 145250BR
Posting Location: Winston-Salem, NC, US
Area of Interest:Construction
Position Type: Full Time

Posting Job Description

Time Warner Cable currently seeks a Broadband Installation/Service Technician for our Technical Operations Department in Winston-Salem, NC. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Schedule: Sunday - Thursday, 2nd Shift. (Sunday's 9:00 AM - 6:00 PM, Monday - Thursday, 11:00 AM - 8:00 PM)

Position Summary:

Responsible for installing one or all of the following at the customer's home or office: cable, high speed data, and digital phone. Equipment installed may include analog or digital systems for video, high-speed data and voice.

Essential Job Functions:

- Directly responsible for installation from the tap to the customer's equipment

- Accountable for referring problems between the tap and headend to plant technicians

- Installs equipment and network interface units and drop wires into customer location

- Disconnects and reconnects service as instructed

- Tests equipment to adjust signal strength and ensure optimum reception

- Communicates with customers on-site, encouraging them to upgrade equipment or service packages

- Demonstrates ability to learn equipment and steps required for correct installations and basic problem solving

- Handles routine installations

- When non-routine issues arise, chooses from clear cut courses of action for next steps or escalates

- Receives detailed instructions on all work

- Work is closely supervised and reviewed

Education and Experience:

- High School Diploma or GED required

- Experience in troubleshooting and repair as an Installer or Field Technician is preferred

- Previous cable experience is a plus, and a strong electronics/electrical or structured wiring background is preferred

- Computer skills are a plus

Travel Requirements:

- Requires valid driver's license, as well as good driving record.

FCC Unit_TWC: 0587
Controlling Establishment ID: 00202 - Winston-Salem Trade Mart

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Winston-Salem-BB-IS-Tech-1-%28Winston-Salem%2C-NC%29-Job-NC-27101/2544022/254402225440222013-07-19Time Warner CableConstructionfull-timeUSDstarting0BSWinston-Salem, NC, USPosting Job Title:Human Resources Coordinator
Requisition #: 146887BR
Posting Location: Syracuse, NY, US
Area of Interest:Administrative/Clerical
Position Type: Full Time

Posting Job Description

Time Warner Cable Inc. (NYSE: TWC) is among the largest providers of video, high-speed data and voice services in the United States, connecting more than 15 million customers to entertainment, information and each other. Time Warner Cable Business Class offers data, video and voice services to businesses of all sizes, cell tower backhaul services to wireless carriers and, through its NaviSite subsidiary, managed and outsourced information technology solutions and cloud services. Time Warner Cable Media, the advertising arm of Time Warner Cable, offers national, regional and local companies innovative advertising solutions. More information about the services of Time Warner Cable is available at www.twc.com, www.twcbc.com, www.navisite.com, www.shrm.com and www.twcmedia.com.

Position Summary:
The HR Coordinator is responsible for supporting the HR Business Partner team that typically has responsibility for a client group or location of 1850 that may span multiple functions and/or markets by partnering with the HR Centers of Expertise (COE) including; Training and Development, Talent, Compensation, Benefits and HR Operations to deliver HR programs and services to the client group.

Key Responsibilities:
- Supports HR Business Partner team of 10+ in large location
- Provides administrative support to include: HR projects, managing of HR events, managing Travel and Expense reports, overall HR support
- May be responsible for HR programs including; new employee orientation, MVP, and Diversity and Inclusion activities such as employee networks
-Coordinate with Centers of Expertise
- Data management of Records Management System (RMS),
-Facilitates the exit interview and processing of related documents
-Responsible for PeopleSoft data entry and compliance
- Produces ad hoc reporting and data integrity
-Frontline employee contact for the HR team
-
Represent HR team with facilities/admin teams, other location coordination for building wide matters
-
New employee assimilation and onboarding

- Manages sensitive and confidential information
- Other duties as assigned

Position Requirements:
- Bachelor's degree, preferably in Human Resource Management or equivalent required.
- Min two years of human resources experience, professional generalist preferred. PHR certification a plus.
-Must have intermediate skills in Microsoft Excel, Word, and PowerPoint.
-Working knowledge of People Soft or similar HRIS experience highly desirable.
-Requires excellent communication and organizational skills.
-Able to judge, prioritize, and manage multiple tasks and meet continuous deadlines.
-True self -starter with high energy and professional demeanor.
-Maintain high level of confidentiality and be extremely discreet and able to handle various types of confidential information.
-Excellent human relations and teamwork skills to interact with colleagues, candidates and other functional areas within the company.
-Adapt to changing priorities, develop alternative solutions and work in a team environment.

FCC Unit_TWC: 1053
Controlling Establishment ID: 00160 - Syracuse Fair Lakes

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Syracuse-Human-Resources-Coordinator-Job-NY-13201/2658425/265842526584252013-07-19Time Warner CableAdministrative/Clericalfull-timeUSDstarting0BSSyracuse, NY, USPosting Job Title:Video Journalist- YNN Syracuse
Requisition #: 146891BR
Posting Location: Syracuse, NY, US
Area of Interest:Cable Television Production
Position Type: Full Time

Posting Job Description

SUMMARY


Responsible for developing and producing news stories by investigating, interviewing, shooting, writing, editing, producing and reporting on a daily basis.

DUTIES AND RESPONSIBILITIES

-Using creativity and imagination, and exercising strong professional news judgment, gathers information, conducts interviews, shoots video, produces and reports assigned stories and events on a daily basis. Will primarily work alone to report, shoot and edit stories.

-Functional to advanced knowledge in the use of field cameras, gear and editing systems. Must become proficient in photojournalism and video editing techniques.

-Stories should be factually accurate, fair and balanced in content, and written in a clear and concise manner.

-Obtains news information by developing sources and using research and interviewing skills. Conducts live or taped on-camera interviews.

-Deals professionally with public, both official and non-official, in gathering and reporting news.

-Maintains a strong familiarity with local and national news and issues of the day by reading newspapers and monitoring competition to the point that reporter can generally speak to issues credibly during breaking news situations. Maintains extensive knowledge of issues, events and newsmakers across Division viewing area.

-Edits copy written by others and edits video to written copy.

-Regularly adapts television scripts and files story for channel's Internet site.

-Meets all assigned production deadlines.

-Contributes ideas for news stories, and participates in editorial meetings.

-Performs other duties as assigned.

-Will work in the Binghamton newsroom

QUALIFICATIONS


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Candidate may be required to work in a Bureau.

EDUCATION & EXPERIENCE

-College degree in broadcast journalism or related field.

-One year news experience required; or equivalent combination of education and experience. Television experience preferred.









KNOWLEDGE/SKILLS/ABILITIES




-Excellent writing skills, strong on-camera presence, diction and delivery of news copy are essential.

-Ability to work under time pressure deadlines, strong computer skills and willingness to work unscheduled hours which may include evenings and weekends.

-Familiarity with various studio and remote broadcasting equipment.

-Must have or develop functional to advanced knowledge of common television newsgathering equipment including cameras, tripods, microphones, lighting and other field equipment.

-Ability to operate news video editing systems, with functional knowledge of non-linear and/or desktop-based editing systems a plus.

-Be available by pager for on-call responsibilities.

-Must be willing to travel by ground or air.

-Valid Driver's License; will be operating company vehicle.

MENTAL/PHYSICAL DEMANDS




-Must be able to function under considerable levels of stress and be able to manage multiple tasks.

-Will periodically either be sitting, standing, walking, crouching, or stooping.

-Must be able to use hands to finger, handle or feel, push and pull, reach with hands and arms and computer keyboard and mouse will be used continuously throughout the work day.

-Must frequently lift and/or move up to 30 pounds and occasionally lift and/or move up to 70 pounds.

-Must be able to hear and speak since both written and verbal communications are required on a regular basis.

-Must have ability to recall, remember and maintain mental focus.

-Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

-Must be visually able to use a computer continuously throughout the work day.

-May be required to work in a Bureau




WORK ENVIRONMENT




-Must be willing and able to work unscheduled hours, which may include evenings and weekends, particularly during breaking news.

-Noise level is usually moderate, but can be loud.

-The environment may be fast paced at times, requires the ability to rapidly accept change, requires the ability to handle multiple tasks and set priorities, and requires the ability to handle significant amounts of stress.

-Will work inside and outside throughout the year and may be exposed to extreme weather conditions. The employee is frequently exposed to high, precarious places.

Time Warner Cable supports a drug-free environment

FCC Unit_TWC: NWNYC
Controlling Establishment ID: 00234 - Syracuse Erie Blvd

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Syracuse-Video-Journalist-YNN-Syracuse-Job-NY-13201/2658858/265885826588582013-07-19Time Warner CableCable Television Productionfull-timeUSDstarting0BSSyracuse, NY, USPosting Job Title:Front Counter Representative -Float
Requisition #: 146592BR
Posting Location: Syracuse, NY, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time

Posting Job Description

Time Warner Cable currently seeks a Front Counter Representative - Float located in Syracuse, NY. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Position Summary:

To support customers in our Syracuse and Baldwinsville Cable Stores with payments, equipment exchanges, adding additional products and retention. To promote sales and provide courteous, efficient, and quality service to customers at the front counter. Works under general supervision in a fast-paced environment

Essential Job Functions:

- Handles cash payments at the front counter and applies payments using computerized billing system.

- Processes credit card payments.

- Provides excellent customer service by utilizing a working knowledge of all services offered.

- Supports operational and/or administrative functions as needed including handling incoming customer calls.

- Required to prepare deposits by counting and balancing cash and preparing deposit.

- May be required to go to the bank for change and/or make deposits as needed.

- Schedules product installations and service appointments. Uses computerized billing system to obtain service availability dates and to schedule appointments.

- Processes work orders and other job-related paperwork.

- Informs and aggressively markets all cable services to customers in order to retain services or maximize sales of company products/services.

- Troubleshoots service and equipment problems face to face and/or over the telephone with customers and resolves issues or escalates to next level. Interacts with peers, supervisors, and managers across departments to resolve customer issues.

- Reviews billing statements with customers and computes costs associated with the statement in order to resolve discrepancies and to answer questions. Adjusts customer billing statements on the computerized billing system when a service-related problem has occurred. Uses empowerment skills to analyze a situation to resolve issues. This may involve issuing additional credit to ensure customer satisfaction.

- Follows scripts as established by department guidelines.

- Effectively uses tools provided (internet, screen pop-ups, etc.) to address customer issues and to update knowledge and skills.

- Maintains confidentiality of customer information, including both personal and financial information, as required by company policy.

- Performs other duties as assigned.

Job Requirements (Knowledge, Skills, Abilities):

- Must be able to accurately handle cash payments and balance cash drawer.

- Ability to maintain and enhance working knowledge of continually changing trends in consumer electronics, which includes but is not limited to high definition TV, fiber optics, audio/video, telephony, and high speed date technology.

- Must understand technology as related to all products offered by Time Warner Cable, Central NY Division.

- Must possess excellent verbal communication skills including the ability to communicate effectively, tactfully and courteously with all clients and employees.

- Must possess basic mathematical skills and the ability to learn computerized billing system.

- Must be able to continuously learn and retain knowledge of new services and promotions being offered by the company.

- Must possess ability to learn and execute marketing/selling techniques.

- Must be able to work flexible hours and be available for overtime as required by business operations.

- Must meet customer service compliance standards.

- Has an understanding of departmental policies and procedures.

- Must be able to perform multiple tasks simultaneously while on the phone or dealing in person with a customer.

- Strong attention to detail required.

- Ability to handle a high volume of customer transactions in successive order while maintaining a professional demeanor.

- Ability to work in fast paced and stressful environment.

- Ability to effectively defuse emotionally charged situations with customers in person and on the phone.

- Ability to troubleshoot technical problems face to face and/or over the telephone involving customer equipment.

- Ability to ascertain needs of customer in order to retain and/or sell services through persuasive sales and retention techniques.

- Ability to analyze customer's bills, and clearly explain them to the customer.

- Ability to exercise good judgment, keeping in mind company policies and procedures as guidelines in issuing credits, scheduling installation/service calls and satisfying the customer.

- Ability to maintain mental focus.

- Ability to function in a closely monitored environment, including continual monitoring of customer calls and productivity levels.

- Proficiency in Spanish a plus.

The above list of duties and responsibilities is intended to describe the overall nature and level of work being performed by individuals assigned to this position. The list is not intended to be an exhaustive list of all duties, responsibilities or skills that may be required of individuals in this position.

Education and Experience:

- High School Diploma or equivalent required.

- Basic math and computer/keyboarding skills required.

- Must possess minimum one year of Windows-based computer experience.

- Understanding of browsers, email and the internet.

- One year face-to-face and/or customer contact experience required.

- One year cash handling experience in a retail or customer facing environment required.

- Experience browsing the internet and sending/receiving email through an Internet Service Provider such as Road Runner, AOL, or EarthLink.

- Six months to one year previous sales and service experience preferred.

Travel Requirements:

This is a customer facing position that will support 4 stores in the Syracuse and Baldwinsville areas. The position is a floating position which requires travel on a regular basis.

Legal/Financial Responsibilities: Requires adherence to Time Warner Standards of Business Conduct. Position must assist in maintaining the confidentiality of customer and business data at all times.

FCC Unit_TWC: 1053
Controlling Establishment ID: 00160 - Syracuse Fair Lakes

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Syracuse-Front-Counter-Representative-Float-Job-NY-13201/2655784/265578426557842013-07-19Time Warner CableCustomer Service/Member Servicesfull-timeUSDstarting0BSSyracuse, NY, USPosting Job Title:Commercial Phone Provisioning Lead
Requisition #: 146397BR
Posting Location: Syracuse, NY, US
Area of Interest:Sales
Position Type: Full Time

Posting Job Description

Time Warner Cable East region is currently seeks a
Commercial Phone Provisioning Lead
in our
Business Services
Department in
Syracuse, NY
. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.



POSITION SUMMARY


The purpose of this position is to assist the PAC department in the management of the Commercial Phone Provisioning and Completions process with duties including: Performance monitoring and coaching, BBB, PUC, NCUC complaint investigation; customer escalation resolution; daily task management, root cause analysis, internal training and coverage, resolution of out of sync conditions with trending and analysis. The Team lead must be able to work in multiple databases for the purpose of database correction, synchronization of databases, customer account correction and helping TWC establish best business practices.

This job description is not intended to be all-inclusive, and employee may also perform other reasonably related business duties as assigned by the supervisor and other management as required. Time Warner Cable may need to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

ESSENTIAL JOB FUNCTIONS
:

-Maintain daily/weekly communication with various internal and external teams, including but not limited to Inside and Outside Sales, Support, Dispatch, and Tech Ops as it relates to order flow issues.

-Responsible for the daily distribution of tasks within the PAC department to ensure equal and timely distribution of tasks in order to meet the scheduled due date

-Responsible for the specialization training and internal coverage of the PAC Specialists

-Responsible for performance monitoring and coaching of the PAC Specialists

-Monitor the incoming PAC phone queue and provide coaching as appropriate

-Daily oversight of all order queues that represent various states of readiness in order to complete

-Be prepared to identify and resolve issues in OMSe through vigilant monitoring of the various queues and order states

-Provide detailed level of investigation in response to FCC, PUC or BBB complaint requests

-Develop and submit reports in Word or Excel format

-Proficient in advanced PC interaction to include the ability to develop and maintain Excel spreadsheets

-Analyze and perform root cause analysis of the daily invalid and rejected orders to assure continuous improvement

-Manage escalations of commercial phone provisioning issues and work with the CLEC partner to resolve

-Identify order provisioning failures with trend analysis

-Lead the Telephony audit responsibilities to include extracting, analyzing, and reporting data for various regulatory requirements (i.e. Third Party Verification, ALI database, Directory Assistance and Directory Listing (DADL), etc.)

-Compose correspondence using excellent written communication skills

-Maintain the incoming call support line and utilize ICOMS, DPOA, OMSe, NYROC, Remedy and Emprix to research, diagnose, advise and resolve problems with Commercial Phone provisioning

-Consistently perform all duties and responsibilities according to production and quality standards and provide high quality customer service. Establish and maintain a positive public image

-Support all department and company goals and objectives

- Accepts change in a productive manner

- Performs other duties as required

JOB QUALIFICATIONS
:

-To perform this job successfully, an individual must be able to perform each essential duty satisfactorily

-Must be detail oriented and maintain a high accuracy rate

- Ability to maintain ongoing data tracking reports required

- Must have good written, verbal, problem solving and interpersonal communication skills

-Excellent administrative and organizational skills

- Ability to handle various tasks simultaneously to
organize,
prioritizes,
and
makes decisions

- W
ork efficiently and effectively in stressful situations under deadlines

- Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations

- Ability to write reports, business correspondence, and procedure manuals

- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

EDUCATION AND EXPERIENCE
:

- Associates degree and 2 years related experience; or equivalent combination of education and experience required

-Minimum 2 years previous customer support experience required

-1 year of basic telephony experience is required

-Must have a strong working knowledge of both ICOMS and OMSE

-Voice and data communications knowledge and experience is preferred

- Working knowledge of Microsoft Office suite products

LEGAL/FINANCIAL REPSONSIBILITIES
:

Requires adherence to Time Warner Standards of Business Conduct

Position must assist in maintaining the confidentiality of customer and business data at all times

FCC Unit_TWC: HQ450
Controlling Establishment ID: 00247 - Syracuse Court

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Syracuse-Commercial-Phone-Provisioning-Lead-Job-NY-13201/2622588/262258826225882013-07-19Time Warner CableSalesfull-timeUSDstarting0BSSyracuse, NY, USPosting Job Title:Sr Network Engineer
Requisition #: 146269BR
Posting Location: Syracuse, NY, US
Area of Interest:Engineering/Technical Operations
Position Type: Full Time

Posting Job Description

Sr. Network Engineer

Job Description:

Time Warner Cable currently seeks a Sr. Network Engineer for our Advanced Routing Team in our Network Engineering department based in Syracuse, NY. Below please find a brief description of the essential duties and responsibilities required to perform successfully in this position.

JOB SUMMARY
The Sr. Network Engineer will be responsible for designing, deploying, managing, and ensuring stability of the local/wide area network infrastructure technologies to provide high availability, fault tolerance, and scalability to effectively and efficiently support mission critical business systems. Demonstrates a high level of competence in LAN/WAN technologies, routing and switching platforms, troubleshooting critical issues, and coordination of implementation. Represents the Engineering Department working closely with regional Architects and Engineers in designing, modeling, and implementing new technologies within the division. Performs moves, adds, and changes of equipment and systems specifically following the designated change management policies.

JOB RESPONSIBILITIES:
- Develop innovative solutions and maintain network monitoring and system performance tools, techniques, policies and procedures. Configure, service and support all routing and switching equipment necessary for the delivery of Metro Ethernet services, Market-level Ethernet and inter-Market Ethernet services.
- Troubleshoots and resolves critical network and system issues.
- Project management - document project requirements including scope, costs, schedule, testing and terms of delivery to ensure project is completed with highest level of quality on time and within budget.
- Mentors and trains other Engineering personnel in key elements of networking systems and provides technical presentations to instruct co-workers and other production services support individuals.
- Research and identify technology opportunities and their application to the business.
- Test and validate all new hardware and connections for proper configuration and performance.
- As part of an on-call/standby rotation, respond to after hours call-out for service restoration, troubleshooting, network testing and repair of all necessary equipment.
- Track all equipment RMAs and ensure that proper levels of spare inventory are maintained.
- Other duties as assigned.

JOB QUALIFICATIONS:
- Preferred - 4-year degree in Computer Science, Information Systems/Technology or equivalent job experience (7 to 10 years of data network design, planning and support experience).
- Required - 7+ years experience with Cisco/Juniper routers and switches.
- Required - Extensive knowledge and hands-on experience of LAN, WAN, and telecommunication equipment, understanding of all OSI layers from application to physical, knowledge of MPLS, OSPF and BGP, and experience with bandwidth utilization monitoring.
- Required - 7+ years of hands-on experience supporting/maintaining Cisco/Juniper and other major firewall technology platforms.
- Required - 7+ years of hands-on experience supporting/maintaining VPN, proxies, system hardening, and security policies with extensive knowledge of security practices/technologies.
- Must possess a valid New York driver's license.
- Working knowledge and experience with Windows Network OS and Microsoft Active Directory.
- Must be able to function effectively in a team environment to accomplish team goals.
- Must have the ability to facilitate and lead meetings to negotiate understanding and agreement; provide lead work direction and perform project management responsibilities, including developing logical, efficient project plans, establishing priorities, assigning and delegating tasks, providing guidance and training to team members, anticipating and avoiding problems, monitoring and managing task completion and working collaboratively with team members, other Engineering staff and customer groups to ensure project accountability
- Time Management - Must have the ability to balance responsibilities for multiple projects to ensure timely results, prioritize critical tasks and meet demands in the most effective and efficient manner.
- Problem Solving - Must have the ability to troubleshoot, diagnose and resolve complex systems problems and demonstrate advanced knowledge of decision-making techniques.
- Must have the ability to evaluate alternatives and make sound independent decisions within established guidelines; communicate clearly and effectively to diverse audiences of technical and non-technical personnel orally and in writing; plan and conduct effective customer training programs; prepare clear, concise and accurate documentation, reports of work performed, project management reports and other written materials
- Must have demonstrated experience utilizing structured change and project management methodologies.
- Customer Focus - Must have the ability to establish and maintain effective customer focused working relationships with managers, customers, vendors, consultants, employees and others encountered in the course of work
- Customer Focus - demonstrates advanced knowledge and ability to provide high levels of service to both internal and external customers, leading to high customer satisfaction and established relationships.
- Integrity and Trust - demonstrates basic ability to operate with a high degree of honesty and openness, such that respect and trust is earned by coworkers and customers.
- Must be able to function effectively in a team environment to accomplish team goals.
- Preferred - CCIE and/or equivalent certifications
- Preferred - Experience developing disaster recovery and business continuation plans

CBTWC 05/20/13

FCC Unit_TWC: HQ450
Controlling Establishment ID: 00247 - Syracuse Court

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Syracuse-Sr-Network-Engineer-Job-NY-13201/2606497/260649726064972013-07-19Time Warner CableEngineering/Technical Operationsfull-timeUSDstarting0BSSyracuse, NY, USPosting Job Title:Account Executive 1, Gov/Ed
Requisition #: 145039BR
Posting Location: New York, NY, US
Area of Interest:Sales
Position Type: Full Time

Posting Job Description

As a technology leader in the telecommunications industry and one of the largest cable operators in the nation, Time Warner Cable Business Class has a uniquely strong marketplace position. We built our business on the single focus of being a best-in-class telecommunications service provider, and we are looking for best-in-class sales leaders to join us in our drive to success.

Position Summary

The Account Executive 1 position is a consultative field sales position within our Business Class commercial sales team. Individuals in this position are responsible for voice, data and video sales within a defined sales territory.

Essential Job Functions:

- Conducts proactive consultative needs analysis with new prospective customers, including the development of client centric product solutions

- Understands the communication needs of small and mid-sized business customers and designs solutions to meet those unique business needs

- Responsible for achieving a monthly revenue quota in data, phone and video sales

- Designs, develops and delivers sales proposals and presentations on product benefits

- Self-generates leads by contacting prospective clients by telephone, cold call premise visits, networking and industry events

- Qualifies new leads and requests site surveys to determine serviceability of prospects, including submission of ROI analysis to sales management

- Maintains all sales databases necessary to report sales activity and customer information

- Works with the Account Management team to ensure timely handoff of sold accounts for ongoing management and retention

- Works in conjunction with other business services support groups, including sales engineering, sales support and marketing personnel

- Attends all sales meetings and training sessions as required by management

Preferred Qualifications:

- Three or more years of sales experience exceeding revenue quotas, preferably selling data, voice and/or video solutions in the telecommunications industry

- Working knowledge of computers, computer networking, the Internet and fiber connected networks preferred

- Strong networking and negotiation skills required

- Strong verbal, written and interpersonal communication skills required

- Requires ability to multitask, as well as work efficiently and effectively within required deadlines

- The ability to learn quickly and apply that knowledge, along with the ability to work in a team environment is required

- Must have a valid driver's license and clean driving record

Education and Experience:

Bachelor's degree from a four-year college or university; or equivalent training, education and experience.

Additional Educational Information (if any): Telecommunications industry experience preferred.

Travel Requirements:

No

Supervisory/Managerial Responsibilities:

No Supervisory responsibilities with this position.

FCC Unit_TWC: 8341
Controlling Establishment ID: 00110 - NYC E 23rd

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/New-York-Account-Executive-1%2C-GovEd-Job-NY/2553735/255373525537352013-07-19Time Warner CableSalesfull-timeUSDstarting0BSNew York, NY, USPosting Job Title:Marketing Manager, Sports/News
Requisition #: 145184BR
Posting Location: New York, NY, US
Area of Interest:Marketing
Position Type: Full Time

Posting Job Description

SUMMARY:
The Time Warner Cable Media office currently seeks a Manager, Product Marketing - Sports, News and O&O to support the product marketing lifecycle to meet agreed sales and product needs. The Manager, Product Marketing - Sports, News and O&O will act as a product marketing champion for all digital products - Online, iTV and VOD. The Product Marketing Manager's core focus is to assist in the implementation of sport & news strategies and go to market plans that differentiate TWCM from the competition while reinforcing value by customer segment. The Manager will also focus on rollout, tracking and package adoption across cross-functional areas (Client Services and DSL's), competitive research, and.

JOB DUTIES:

-Primary focus on translating High Profile Sports/News, O&O and Category events and opportunities into local and enterprise wide sales opportunities. Responsible for working across Production, Digital Product, Product Activation, Client Solutions, Creative/Production Services, and Research to develop sales packages and associated collateral.

- Work across all RSN and local Sport & News production groups to ensure successful execution of all on-air, online and digital sports & news sales obligations. Ensure smooth delivery and issue resolution when discrepancies arise.

- Assist in conducting comprehensive market analysis to understand competitive dynamics and trends by direct and adjacent products to establish competitive baselines around customer experience, positioning and expectations. Work with Director on the development of product positioning and recommendations for future product changes based upon field intel.

- Assist Client Solutions and Sales team on client specific ideation, client pitches and development of related sales materials.

-Responsible for creation and analysis of reports and communication of timelines, calendars and serving as point person on questions/changes to materials.

SKILLS & QUALIFICATIONS:

- Minimum 7+ years' experience of Sales & Marketing experience ideally in the media/advertising industry or sports (Major Cable Network, Cable Operator, Online player etc.)
- Proven track record in developing value proposition and features/benefits messaging for cross-screen sales & marketing materials.
- Proven track record developing and creating sales product positioning statements, marketing messages, sales support, and engaging user experiences for TV, Video on Demand and/or Online products.
- Knowledge of sports calendar and core news schedules a must.
- A driven and results focused leader who is effective at communicating with all levels of an organization and forming new relationship with outside organizations in order to reach customer targets.
-This person must be able to work effectively in a highly collaborative environment and successfully partner with Sales, Brand Strategy & Communications, Client Solutions, Research, Programming/Content, Finance, Product Management and Finance to drive demand the successful deployment of winning ideas.
-Must possess experience in product marketing within a media sales environment.
-Understanding of the business dynamics, competitive issues and general operating environment surrounding the cable /telecommunications industry.


EDUCATIONAL REQUIREMENTS:
-Bachelor's Degree

FCC Unit_TWC: ADSAL
Controlling Establishment ID: 00449 - NYC 1633 Broadway

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/New-York-Marketing-Manager%2C-SportsNews-Job-NY/2561489/256148925614892013-07-19Time Warner CableMarketingfull-timeUSDstarting0BSNew York, NY, USPosting Job Title:Residential Sales Rep
Requisition #: 145563BR
Posting Location: City of Industry, CA, US
Area of Interest:Sales
Position Type: Full Time

Posting Job Description

Time Warner Cable Southern California Operations- West Region currently seeks a Residential Sales Rep, for our Direct Sales Department in our City of Industry, CA office. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Here is a realistic day in the life video:
Copy and paste this into your web browser :

http://bit.ly/14qzIvP




POSITION SUMMARY:
Residential Sales Rep is responsible for selling cable, internet and digital phone door to door in residential areas.

ESSENTIAL JOB FUNCTIONS:
- Conduct door-to-door sales of broadband services. Follows departmental installation policies in compliance with OSHA and NEC standards
- Meet established sales targets across company product lines.
- Must be willing to work evenings and weekends to contact prospective customers.
- May be required to work special events on as needed basis.
- Effectively works all addresses as assigned to maximize sales activity and increase penetration of all products.
- Compiles daily reports of sales contacts, presentations, objections, sales and other information as required by supervisor.
- Daily turn-in of orders and monies collected in the field.
- Apprise Supervisor of competitive activity in territory.

JOB REQUIREMENTS:
- High school diploma or equivalent
- Minimum of one year recent sales experience in cable or related field
- Must possess good oral and written communication skills.
- Must be well organized and detail oriented
- Appearance must be neat and professional, conducive to an office and field environment
- Previous sales training experience required.
- Two year degree or equivalent work experience.
- Use of a private vehicle and a valid California driver's license with verifiable good driving record and certificate of insurance
- Project a cooperative, professional and positive attitude toward customers/employees.
- Must be able to work evening and week

Note: This Job Summary should not be construed, to be all inclusive lists of all responsibilities, skills, efforts, or working conditions associated with a job. While the description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

CBTWC 06/18/2013

FCC Unit_TWC: 11601
Controlling Establishment ID: 00384 - City of Industry Salt Lake

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/City-of-Industry-Residential-Sales-Rep-Job-CA/2570990/257099025709902013-07-19Time Warner CableSalesfull-timeUSDstarting0BSCity of Industry, CA, USPosting Job Title:Public Relations Manager
Requisition #: 145904BR
Posting Location: New York, NY, US
Area of Interest:Corp Communications/Corp Affairs/Government Affairs
Position Type: Full Time

Posting Job Description

The position is responsible for leading and managing all media relations, including digital media outlets working closely with PR and market leadership to support business objectives.

ESSENTIAL JOB FUNCTIONS:

Manage and implement comprehensive media relations strategies within the NYC market

Provide creative and results-oriented direction to Media Relations leadership on local campaigns to maximize media coverage

Develop and maintain effective, proactive relationships with media (general market, ethnic, social, etc.) through networking, regular interaction, editorial boards and other media relations tactics

Implement initiatives, media campaigns and collaborations with other Time Warner Cable departments to promote a consistently positive image of the company and its products

Partner with VP, PR

- Markets and other PR colleagues

to handle crisis communications and partner with operations leaders to identify potential media crises in advance

Act as company spokesperson when required

Prepare and coach local executives for media interviews

Partner closely with Corporate Brand & Reputation and Government Relations colleagues, to promote company sponsored events, events with company participation, and the company's strategic philanthropic programs



JOB REQUIREMENTS:


Minimum four years media relations experience, preferably in a corporate or agency environment

Bachelor's degree in Communications, Journalism, Marketing or related field

Superior written and oral communications skills, including public speaking, and business writing

Media experience with strong contacts within the NYC market

Experience in social media preferred

Experience in telecommunications, wireless, cable/satellite TV, broadband, or other consumer facing technology preferred

Experience with ethnic media outlets, especially Hispanic, preferred

Experience with media database and monitoring services, including experience tracking media coverage preferred

Excellent computer (MS Office Suite) and budget management skills

Must possess a valid Driver's License from a U.S. state

Spanish bilingual desirable

Note: This Job Summary should not be construed, to be all inclusive lists of all responsibilities, skills, efforts, or working conditions associated with a job. While the description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

FCC Unit_TWC: 8341
Controlling Establishment ID: 00110 - NYC E 23rd

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/New-York-Public-Relations-Manager-Job-NY/2585055/258505525850552013-07-19Time Warner CableCorp Communications/Corp Affairs/Government Affairfull-timeUSDstarting0BSNew York, NY, USPosting Job Title:Freelance Video Editor, NY1 News
Requisition #: 145955BR
Posting Location: New York, NY, US
Area of Interest:Cable Television Production
Position Type: Part Time

Posting Job Description

SUMMARY

To combine all the news elements and create a finished package. To edit raw video into a completed package in an efficient yet aesthetically pleasing manner. To cut vos and sound bites. To aid the reporter/writer in the process of building a story for air. To transfer and convert many types of media to be edited digitally.

DUTIES AND RESPONSIBILITES

Video Editing

-Prepare many forms of content to use for nonlinear editing.

-Edits voice-overs, sound bites and packages for air.

-Digitizes video and audio tapes into the main server.

-Uses creativity and news judgment to create interesting packages.
Editing Room Set-up

-Checks all equipment.

-Reads scopes and audio levels.

-Having a basic knowledge of both PC based and Mac computers both located in the edit bay.

Quality Control

-Makes certain all video and sound meet quality standards.
Archiving

-Organizes video and audio tapes.

-Documents work into archives
Other duties as assigned.

QUALIFICATIONS


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

- Associates degree in Communication. College degree preferred.

-Internship at news station and experience with live broadcasts.

-1 year experience editing packages and other broadcast elements.

-1-2 years experience in field operations (shooting, lighting, audio).

-1 year non-linear editing experience. Final Cut Pro preferred.

-Character generation/chyron knowledge.

-Bilingual (Spanish/English) preferred but not required.

-Flexibility with schedule.



APPLICATION PROCEDURES



Only applicants who apply online at www.timewarnercable.com/careers will be considered.

Time Warner Cable supports a drug-free environment


FCC Unit_TWC: NWNYC
Controlling Establishment ID: 00112 - NYC 9th Ave

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/New-York-Freelance-Video-Editor%2C-NY1-News-Job-NY/2591544/259154425915442013-07-19Time Warner CableCable Television Productionfull-timeUSDstarting0BSNew York, NY, USPosting Job Title:Manager, Human Resources
Requisition #: 146698BR
Posting Location: Utica, NY, US
Area of Interest:Human Resources
Position Type: Full Time

Posting Job Description

Position Summary:

The HR Manager is responsible for client support and positive employee relations for a large employee base within the Central New York Market , typically over 250 clients that span multiple functions and/or locations. This position serves as a senior HR presence with local client groups in assisting with HR issues as it relates to running the day-to-day operations of the business. The Manager, Human Resources, will serve as a business partner with client group/operations leadership, collaborating on business strategy, implementing key HR initiatives, and ensuring a positive union-free work environment, that both engages employees and drives operational excellence. In addition, the Manager, Human Resources, will partner with the HR Centers of Expertise (COE) including; Training and Development, Talent, Compensation, Benefits and HR Operations to deliver HR programs and services to the client group.

Key Responsibilities:

- Assist with change management, coaching and development of area leadership.

- Applies HR strategies around employee engagement, union avoidance, policy development, employee relations, and employee culture to client groups.

- Supervise, coach and mentor HR Generalist.

- Provide support to clients with the implementation, administration, and delivery of programs, procedures, and guidelines to help align the workforce with the strategic goals of the company.

- Focus on service delivery with client groups.

- Partner closely with client group people leaders to ensure the consistent and fair resolution of employee relations issues.

- Counsels leaders on managing performance issues and partners with them on the delivery of all corrective actions at the written warning stage and any that progress beyond that step as well.

- Must be willing and flexible to travel and work out of multiple locations within geographic area to build and solidify relationships with leaders and employees.

- Coach Managers in their communication, feedback, recognition and interaction responsibilities with the employees who report to them.

- Build knowledge of the organization, key business drivers, internal processes and customers in an effort to better help assigned client groups meet their business needs.

- Participate in team meetings within respective client groups to proactively develop solutions to support business strategy and to establish and maintain productive internal and external working relationships.

- Handles day to day employee relations matters.

- Represents the organization on projects and may perform in project leadership role and may guide the activities of lower level personnel.

- Ensures new hires and all employees complete all required LMS trainings within designated timeframe.

- Promotes client group activities around the company's Mission & Values and Diversity & Inclusion initiatives.

- Perform all other duties as assigned.

Qualifications:

- Bachelor's degree preferably in Human Resources Management and/or Industrial Relations or equivalent work experience is required. SHRM certification preferred (PHR, SPHR)

- Five to seven years' related professional HR business partner experience required.

- Requires proven ability to think strategically, use good judgment, as well as possess strong analytical, decision making, negotiation and problem solving skills.

- Knowledge of local, state and federal employment laws and regulations is required.

- Strong experience base in handling and resolving complex employee relations issues required.

- Must be able to effectively interact, provide direction, and resolve problems in employment matters with division-wide personnel and external customer/applicants.

- Requires strong facilitation skills and proven ability to interface with all levels of the Company.

- Ability to organize and prioritize work and handle multiple tasks simultaneously under pressure and meet goals/deadlines is a must.

- Must be able to maintain a calm attitude, think clearly, and stay focused.

- Must be able to work effectively in a highly matrixed, fast- paced, change-oriented, and challenging work environment.

- Requires the use of effective verbal and written communication skills in the development and presentation of human resources programs with all levels of personnel within the organization.

- Can effectively coach and counsel managers and employees in various employment matters, as well as represent the company in legal employment matters.

- Excellent interpersonal, organizational and communication skills is required.

- Travel to other locations within the Central New York market required on a regular basis.

FCC Unit_TWC: 1053
Controlling Establishment ID: 00307 - Utica Firehouse

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Utica-Manager%2C-Human-Resources-Job-NY-13501/2639417/263941726394172013-07-19Time Warner CableHuman Resourcesfull-timeUSDstarting0BSUtica, NY, USPosting Job Title:Direct Sales Representative
Requisition #: 146810BR
Posting Location: Utica, NY, US
Area of Interest:Sales
Position Type: Full Time

Posting Job Description

Time Warner Cable East Region Sales Department currently seeks a Direct Sales Representative located in Watertown, NY. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

POSITION SUMMARY:


Responsible for generating new and upgraded sales door-to-door of cable and related services to potential and existing subscribers.

ESSENTIAL JOB FUNCTIONS:


-

Canvasses assigned territory for new customers and make sales calls in person to existing and potential customers throughout the Division.

- Ability to properly answer general information inquiries for customers related to pricing, programming, billing and installation.

- Completes customer sales orders and collect monies, if necessary.

- Provides customer follow-up calls as needed.

- Retrieves any miscellaneous company equipment while in the field.

- Works various and periodic shifts on a rotating basis at retail locations, including evenings and weekends.

- Must be able to report to the work office location on a daily basis.

- Attends all sales and product knowledge meetings including sales training classes.

- Submits all daily tracking reports per the department guidelines.

- Achieves all established goals set by management on a consistent basis including contacting the required number of issued leads.

- Provides accurate, precise and prompt sales and commission reports to Direct Sales Supervisor and/or team Lead.

- Maintains current company materials of all prices, programming and channel line- ups, etc.

- Assists and participates in other projects as required including retail site events and trade shows.

- Follows all guidelines established by the Marketing/Sales Department.

- Maintains a positive company image and provides excellent customer service.

- Performs other duties as assigned.



JOB REQUIREMENTS:


-

Demonstrates effective sales, listening and time management skills.

- Excellent presentation and communication skills.

- Possesses the ability to travel door- to-door.

- Provides and maintains a valid driver's license, safe driving record, and own vehicle including proof of vehicle liability insurance coverage as required by the Company.

- Ability to work rotating shifts at retail kiosk locations, including evenings and weekends.

- Ability to work flexible shifts and schedules.

- Ability to work independently.

- Possesses general knowledge of service area and map reading skills.

- Ability to continuously learn and retain knowledge of new services and promotions being offered by the company.

- Possess ability to learn and execute marketing/selling techniques.

- Requires strong interpersonal skills including excellent listening and people skills.

- Understands and adheres to all Company and department policies and procedures.

- Ability to add, subtract, multiply, and divide using whole numbers and decimals.

- Basic knowledge of mathematics.

EXPERIENCE:


- Sales experience desired.

- Basic knowledge of cable billing system preferred.

CUSTOMER COMMUNICATION:



- Interacts extensively with external customers over the phone and in person.

- Regularly interacts with Division employees and occasionally with employees of other cable divisions and internal departments.

CBTWC 06/07/13

FCC Unit_TWC: 1053
Controlling Establishment ID: 00307 - Utica Firehouse

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Utica-Direct-Sales-Representative-Job-NY-13501/2648757/264875726487572013-07-19Time Warner CableSalesfull-timeUSDstarting0BSUtica, NY, USPosting Job Title:BB Technician 1
Requisition #: 146265BR
Posting Location: Utica, NY, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time

Posting Job Description

Time Warner Cable currently seeks a BB Technician I for their Technical Operations Department in Utica, NY.
Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Purpose:
Responsible for installing one or all of the following at the customer's home or office: cable, high speed data, and digital phone. Equipment installed may include analog or digital systems for video, high-speed data and voice.
Management reserves the right to add, change or revise this job description at any time.
Essential Job Functions:
- Connects, disconnects, adds outlets, and installs customer premise equipment (CPE).
- Downgrades and disconnects cable and related services in subscriber homes by disconnecting coaxial cable from the directional tap for both underground and aerial cable systems. Disconnects splitters and installs service traps.
- Educates customers concerning the use of Time Warner Cable services.
- Understands the concept and process of how cable television service is delivered in order to troubleshoot and repair any problems during installation.
- Troubleshoots and repairs all cable related services and equipment.
- Markets all cable related services to customers in order to maximize sales of company products/services. Keeps good customer service in mind.
- Understands and adheres to Time Warner Cable and Industry Safety standards while performing the job.
- Communicates with Dispatch via two- way radio and telephone to give and receive information when working in the field.
- Reads daily work orders that provide information on subscriber addresses and the services that need to be performed. Routes orders to efficiently perform duties as well as to satisfy the customer. Must be flexible with the original route to meet the demands of the customer.
- Collects required CPE, deposits, installation fees and other required monies.
- Insures that company vehicle is properly stocked.
- Is responsible for all CPE inventory assigned.
- Will be held accountable to complete daily work as established by the department.
- Performs vehicle safety inspection on a weekly basis, and submits reports to supervisor.
- Available for on call duties as required by department schedule.
Job Requirements:
- Requires ability to carry and deploy company issued fiberglass extension ladders.
- Must be able to obtain ladder certification during first month of new employee training.
- Must possess a valid NYS driver's license and safe driving record.
- Must be proficient in using Workforce Management system.
- Must maintain a professional appearance and wear company uniform and I.D. at all times.
- Requires ability to communicate effectively, tactfully and courteously with all customers and employees.
- Must be able to continuously learn and retain knowledge of new services being offered by the company.
- Must possess good manual dexterity. Ability to use small hand tools.
- Requires ability to efficiently assess a job to determine how it should be completed. Ability to determine how to most efficiently and effectively complete work at customer's home.
- Must possess basic math skills and reading comprehension.
- Must understand technology as related to all products offered by Time Warner Cable, Central NY Division.
- Must be available for overtime as required by business operations.
- Attention to detail is required.
- Ability to read street maps.
- Basic computer skills.
Education and Experience:
- High school diploma or general education degree (GED) or equivalent combination of education and experience.
- Associate's degree in electronics or related field desired. - Successful completion of cable industry, computer, and technical related coursework.
- Experience in a mechanical/construction/automotive or electronic field is helpful
- Customer service experience in a fast paced, customer oriented environment helpful.
Physical Demands:
- Frequent lifting of weights up to 95 lbs. Must be able to lift and maneuver ladders.
- Must be able to drive a company vehicle on a frequent basis and while driving must not pose a threat to the safety of others.
- Must meet manufacturer's weight requirements for all equipment used including bucket trucks and ladders.
- Ability to climb 20+ foot telephone poles and work off extension ladders on a frequent basis.
- Frequently utilizes hand tools, including but not limited to small hand tools.
- Frequent use of a two-way radio.
- Ability to work underground or in high places.
- Frequently communicates in person and by telephone. Must be able to use all safety and climbing equipment.
Customer Contact:
Extensive outside contacts with customers and the general public. Interfaces with other technical systems, personnel, and Dispatch.
Legal or Financial Responsibilities:
Requires adherence to Time Warner Standards of Business Conduct. Position must assist in maintaining the confidentiality of customer and business data at all times.

CBTWC 06/13/13

FCC Unit_TWC: 1053
Controlling Establishment ID: 00307 - Utica Firehouse

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Utica-BB-Technician-1-Job-NY-13501/2655783/265578326557832013-07-19Time Warner CableCustomer Service/Member Servicesfull-timeUSDstarting0BSUtica, NY, USPosting Job Title:News Assistant, Washington D.C.
Requisition #: 143179BR
Posting Location: Washington, DC, US
Area of Interest:Cable Television Production
Position Type: Full Time

Posting Job Description

SUMMARY

Responsible for shooting video and sound bites and conducting interviews in the field, working both alone and with a reporter. Fills in on Assignment Desk as-needed.
DUTIES AND RESPONSIBILITIES

-

Shoots b-roll and conducts interviews

- Reports relevant information back to station from scene of news events

- Assists Reporters with gathering b-roll and interviews

- Assists Reporters and Truck Operators during live shots and live events

- Checks equipment and notifies ENG of equipment problems

- Makes sure tapes or P2 cards are properly labeled before being ingested

- Enters information into Planning Grid and researches stories for Assignment Desk

- Trains interns/new hires in the field

REQUIREMENTS
:

- Must be able to drive to story locations (must have valid Driver's License)

- Must be able to lift and carry up to 50 pounds

- Must be able to work shifts as needed in a 24/7 newsroom including overnights, weekends, and holidays

Other duties as assigned.


QUALIFICATIONS


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

-

Bachelor's Degree in Journalism, Communications or related field preferred

- One year of experience working in news preferred.



APPLICATION PROCEDURES



Only applicants who apply online at www.timewarnercable.com/careers will be considered.


Time Warner Cable supports a drug-free environment and is EOE M/F/V/D.



FCC Unit_TWC: NWNYC
Controlling Establishment ID: 00112 - NYC 9th Ave

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Washington-News-Assistant%2C-Washington-D_C_-Job-DC-20001/2396815/239681523968152013-07-19Time Warner CableCable Television Productionfull-timeUSDstarting0BSWashington, DC, USPosting Job Title:Sr Mgr, Operations Reporting
Requisition #: 146806BR
Posting Location: Buffalo, NY, US
Alternative Locations: United States - Pennsylvania - Coudersport, United States - Virginia - Herndon;;
Area of Interest:Customer Service/Member Services
Position Type: Full Time

Posting Job Description

The Time Warner Cable Residential Group currently seeks a Sr. Manager, Care Operations Reporting
for our Enterprise Customer Care Department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Preferred location: Buffalo NY, Herndon VA, or Coudersport PA. Will consider other TWC offices.




Essential Job Functions:


Design data flow / entry such that reports are produced without manual intervention to ensure the accuracy and consistency of the data.

Represent Care Operations in discussions about design and prioritization of Care Operations reports with the Marketing, Finance and TSG teams so as to remove redundancy and promote consistency of data

Manage and oversee deployment, maintenance systems that provide operations data, network information, and data on tool usage so that all KPIs are maintained within all "In House" Customer Care Contact Centers.

Establish and document all process for building reports, assigning management roll-up structures and report production

Participate with Regions, the other Reporting Team Members & reporting specialists in the design and production of all daily, weekly and monthly reports and score cards that are consolidated and analyzed in support of Care Operations Management decision making.

Coordinate the launches of new Care agent tools and reporting platforms with outsourcer vendors and internal TWC centers across the country.

Identify new technology for implementation supporting standardization and the consolidation of data to central sources for all markets to use.

Work with TSG and market level reporting teams to decommission tools and reporting systems outside the list of supported applications.

Continue to drive the consolidation off all data sources into singles sources of truth and into single executive decks allowing full 360' views of data.

Perform Project Lead functions supporting new Care Tools and Reporting platforms as necessary.

Manage and develop Reporting Specialists and Data Analytics specialists.

Manage and support on-going daily tasks of all assigned personnel.

Provide support for troubleshooting of any data connectivity and tool issues daily or other failures that prevent or delay reporting production.

Job Requirements:


Knowledge of Server and infrastructure support, networking, providing support for multiple operating systems and Enterprise applications including Windows and Linux, VMware, Citrix, Oracle, SQL, Java.

Knowledge of contact center applications is plus

Familiar with requirements of network security, SOX and PCI compliances

Excellent PC Software skills in Microsoft Word, Excel, Power Point, Project, SharePoint and Visio

Ability to work independently and handle several projects simultaneously

Exceptional documentation abilities including documentation of executive summary and report

Excellent interpersonal, organizational, problem solving and verbal & written communication skills

Ability to manage remote employees, provide effective guidelines for team members and demonstrate strong leadership qualities

Ability to work effectively under pressure and in crisis and stressful situation.

Positive and professional attitude with the ability to adapt to a constantly changing industry and environment.

The above list of duties and responsibilities is intended to describe the overall nature and level of work being performed by individuals assigned to this position. The list is not intended to be an exhaustive list of all duties, responsibilities or skills that may be required of individuals in this position.

Education and Experience:


Bachelor's degree (B.A. or B.S.) from four-year college or university; or equivalent tgraining, education and experience.

M
inimum of 3 years experience of managing networks and tools
.

Minimum of 5 - 7 years significant reporting experience in a multi-site, multi product, multi channel Care operation
.


Minimum of 3 years experience managing and developing people
.


Strongly requires experience in Contact Center environment experience
.

Travel Requirements:


25 - 30%


Legal/Financial Responsibilities:
Requires adherence to Time Warner Standards of Business Conduct. Position must assist in maintaining the confidentiality of customer and business data at all times.

FCC Unit_TWC: HQ452
Controlling Establishment ID: 00335 - Buffalo La Riviere

More on TWC:
]]>http://jobs.timewarnercable.com/job/Buffalo-Sr-Mgr%2C-Operations-Reporting-Job-NY-14201/2658428/265842826584282013-07-19Time Warner CableCustomer Service/Member Servicesfull-timeUSDstarting0BSBuffalo, NY, USPosting Job Title:Sr Mgr, Operations Automation
Requisition #: 146811BR
Posting Location: Buffalo, NY, US
Alternative Locations: United States - Pennsylvania - Coudersport, United States - Virginia - Herndon;;
Area of Interest:Customer Service/Member Services
Position Type: Full Time

Posting Job Description

The Time Warner Cable Residential Group currently seeks a Sr. Manager, Care Operations Reporting
for our Enterprise Customer Care Department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Preferred location: Buffalo NY, Herndon VA, or Coudersport PA. Will consider other TWC offices.


Essential Job Functions:


Design data flow / entry such that reports are produced without manual intervention to ensure the accuracy and consistency of the data.

Represent Care Operations in discussions about design and prioritization of Care Operations reports with the Marketing, Finance and TSG teams so as to remove redundancy and promote consistency of data

Manage and oversee deployment, maintenance systems that provide operations data, network information, and data on tool usage so that all KPIs are maintained within all "In House" Customer Care Contact Centers.

Establish and document all process for building reports, assigning management roll-up structures and report production

Participate with Regions, the other Reporting Team Members & reporting specialists in the design and production of all daily, weekly and monthly reports and score cards that are consolidated and analyzed in support of Care Operations Management decision making.

Coordinate the launches of new Care agent tools and reporting platforms with outsourcer vendors and internal TWC centers across the country.

Identify new technology for implementation supporting standardization and the consolidation of data to central sources for all markets to use.

Work with TSG and market level reporting teams to decommission tools and reporting systems outside the list of supported applications.

Continue to drive the consolidation off all data sources into singles sources of truth and into single executive decks allowing full 360' views of data.

Perform Project Lead functions supporting new Care Tools and Reporting platforms as necessary.

Manage and develop Reporting Specialists and Data Analytics specialists.

Manage and support on-going daily tasks of all assigned personnel.

Provide support for troubleshooting of any data connectivity and tool issues daily or other failures that prevent or delay reporting production.

Job Requirements:


Knowledge of Server and infrastructure support, networking, providing support for multiple operating systems and Enterprise applications including Windows and Linux, VMware, Citrix, Oracle, SQL, Java.

Knowledge of contact center applications is plus

Familiar with requirements of network security, SOX and PCI compliances

Excellent PC Software skills in Microsoft Word, Excel, Power Point, Project, SharePoint and Visio

Ability to work independently and handle several projects simultaneously

Exceptional documentation abilities including documentation of executive summary and report

Excellent interpersonal, organizational, problem solving and verbal & written communication skills

Ability to manage remote employees, provide effective guidelines for team members and demonstrate strong leadership qualities

Ability to work effectively under pressure and in crisis and stressful situation.

Positive and professional attitude with the ability to adapt to a constantly changing industry and environment.

The above list of duties and responsibilities is intended to describe the overall nature and level of work being performed by individuals assigned to this position. The list is not intended to be an exhaustive list of all duties, responsibilities or skills that may be required of individuals in this position.

Education and Experience:


Bachelor's degree (B.A. or B.S.) from four-year college or university; or equivalent tgraining, education and experience.

M
inimum of 3 years experience of managing networks and tools
.

Minimum of 5 - 7 years significant reporting experience in a multi-site, multi product, multi channel Care operation
.


Minimum of 3 years experience managing and developing people
.


Strongly requires experience in Contact Center environment experience
.

Travel Requirements:


25 - 30%


Legal/Financial Responsibilities:
Requires adherence to Time Warner Standards of Business Conduct. Position must assist in maintaining the confidentiality of customer and business data at all times.

FCC Unit_TWC: HQ452
Controlling Establishment ID: 00335 - Buffalo La Riviere

More on TWC:
]]>http://jobs.timewarnercable.com/job/Buffalo-Sr-Mgr%2C-Operations-Automation-Job-NY-14201/2658430/265843026584302013-07-19Time Warner CableCustomer Service/Member Servicesfull-timeUSDstarting0BSBuffalo, NY, USPosting Job Title:Sales Coordinator
Requisition #: 146344BR
Posting Location: Buffalo, NY, US
Area of Interest:Administrative/Clerical
Position Type: Full Time

Posting Job Description

Essential Job Functions:
Assist with activities between the sales staff, other departments, and our client base, by performing the following duties:

-Ability to multi-task and prioritize workload based on sales team's needs and internal deadlines
- Account management for several Account Executives-this includes the ability to manage all internal aspects of AE's accounts from start to finish. Examples include building a client in CRM to inputting orders in Strata View 32, to working with internal TWC departments to create schedules and book an order through the system.
- Strong written and verbal communication with internal and external TWC customers on a daily basis.
- Manages all digital orders for sales team, including booking online and VOD orders and managing online and VOD orders from start to finish and troubleshooting any issues with digital orders with internal TWC teams.
- Work collaboratively with the finance and billing teams to research invoice and account billing discrepancies.
- Communicates daily with client and traffic team on missing traffic, make-goods, and late orders.
- Exercises judgment to manage make-goods and pre-emptions on assigned AE's orders on a daily basis to ensure that all revenue is being added back in as quickly as possible.
- Works with assigned AEs at the end of each month to provide monthly recaps on key and target accounts.
- Provides AEs with requested reports and assists AEs in analyzing reports for all linear and digital orders, as requested.
- Analyzes all monthly finance reports for the sales team and provides the billing department with all missing scripts and updates for co-op and calendar billing clients.
- Works with billing department to update billing information on AE's accounts to ensure that accounts are set up correctly in CRM and Eclipse.
- Performs period customer service touch points to confirm invoice receipt and answer questions.
- May coordinate with client solutions, production and schedule building departments.
- Works with sales management to implement sales contest boards and tracking.
- Researches and problem-solves all account issues for sales team. This includes wrong traffic running, billing discrepancies, credit issues, digital reporting, etc.
- May perform other tasks in support of Account Executive(s) including administrative, eTIMe tracking, and any other duties as assigned or as they become evident, in order to maximize the effectiveness of the AE.
Job Requirements:

Experience in computer software including MS Office and Spreadsheets at a minimum is required; any experience in software similar to our sales support packages preferred.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively communicate with peers, co-workers, key clients and superiors in written and verbal form; ability to present information and respond to questions from groups of managers, clients, customers, and the general public

Education and Experience:
Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience

Physical Demands:
The physical demands described here are those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is: Regularly required to talk and hear; Frequently required to sit, stand and bend at the knee and waist and walk; Required to use hand to type, handle objects and paperwork; Required to reach and hold on to items at chest level or reach above the shoulder; Required to use close vision and be able to focus. Finally, the employee generally works in an indoor office environment; overtime maybe required.

FCC Unit_TWC: ADNE
Controlling Establishment ID: 00341 - Latham

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Buffalo-Sales-Coordinator-Job-NY-14201/2608863/260886326088632013-07-19Time Warner CableAdministrative/Clericalfull-timeUSDstarting0BSBuffalo, NY, USPosting Job Title:Home Security Sales Representative
Requisition #: 145129BR
Posting Location: Buffalo, NY, US
Area of Interest:Sales
Position Type: Full Time

Posting Job Description

Time Warner Cable Northeast Region Sales Department currently seeks a Home Security Sales Representative the in Buffalo, NY area. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position. Intelligent Home (IH) is Time Warner Cable's new home security and management system that puts our customers in control of their home no matter where they are. From a smartphone, laptop or in-home touchscreen you can arm or disarm your Intelligent Home system, view live video from in-home cameras or even set your lights and thermostat to be just the way you like it when you arrive home.

PURPOSE:
The purpose of this position is to explain and sell IH and cable services to customers in a manner consistent with Time Warner Cable policies, procedures, quality, standards, customer needs and applicable local, state, and federal regulations. Positions work from lead sheets and/or a sales force automation device to call on homes and increase service penetration in assigned areas.
Management reserves the right to add, change or revise this job description at any time.
ESSENTIAL JOB FUNCTIONS:
- Make door-to-door cable sales presentations in order to sell IH and cable services to potential and existing customers in assigned territory.
- Attend events as needed to promote and sell IH and cable services.
- Recommend security system designs tailored to each residential customer's needs
- Promote the value of TWC services effectively, and sell based on customer profiles as well as full consideration of all options available.
- Present information regarding products, services, rates, installation fees, campaign requirements, and special offers in a clear, concise, accurate, and professional manner.
- Promote a positive company image at all times and provide excellent customer service.
- Meet productivity standards set by the department.
- Provide quality customer relations and meet all other performance standards.
- Turn in all sales including required documentation and monies collected in a timely manner in accordance w/ department policies.
- Keep accurate records, report sales activity and results accurately, and notify supervisor or designee of all problems/difficulties as they occur.
- Follow up on all leads, inquiries, complaints, and other messages in a timely manner.
- Keep appointments with customers
- Attend meetings and training sessions as required.
- Must pass applicable background check in accordance w/ state regulations for selling home security.
- Perform other duties as assigned.
JOB REQUIREMENTS:
Experience/Skills Required:
- One year of proven commissioned sales experience; or 2 years of college; or equivalent combination of sales exp. and college education required.
- Requires basic math skills.
- Must be capable of working in all weather conditions and have flexible work hours, including evenings and weekends.
Travel requirements and frequency:
Must have a valid driver's license and reliable transportation that will accommodate basic equipment to travel to assigned territories within the system footprint - Daily.
Legal or Financial Responsibilities:
Requires adherence to Time Warner Standards of Business Conduct.
Maintains the confidentiality of customer and business data at all times.
CBTWC 5/20/13

FCC Unit_TWC: 1811
Controlling Establishment ID: 00457 - Buffalo Chicago St

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Buffalo-Home-Security-Sales-Representative-Job-NY-14201/2537468/253746825374682013-07-19Time Warner CableSalesfull-timeUSDstarting0BSBuffalo, NY, USPosting Job Title:Video Journalist – YNN Buffalo
Requisition #: 143382BR
Posting Location: Buffalo, NY, US
Area of Interest:Cable Television Production
Position Type: Full Time

Posting Job Description

SUMMARY


Responsible for developing and producing news stories by investigating, interviewing, shooting, writing, editing, producing and reporting on a daily basis.

DUTIES AND RESPONSIBILITIES

-Using creativity and imagination, and exercising strong professional news judgment, gathers information, conducts interviews, shoots video, produces and reports assigned stories and events on a daily basis. Will primarily work alone to report, shoot and edit stories.

-Functional to advanced knowledge in the use of field cameras, gear and editing systems. Must become proficient in photojournalism and video editing techniques.

-Stories should be factually accurate, fair and balanced in content, and written in a clear and concise manner.

-Obtains news information by developing sources and using research and interviewing skills. Conducts live or taped on-camera interviews.

-Deals professionally with public, both official and non-official, in gathering and reporting news.

-Maintains a strong familiarity with local and national news and issues of the day by reading newspapers and monitoring competition to the point that reporter can generally speak to issues credibly during breaking news situations. Maintains extensive knowledge of issues, events and newsmakers across Division viewing area.

-Edits copy written by others and edits video to written copy.

-Regularly adapts television scripts and files story for channel's Internet site.

-Meets all assigned production deadlines.

-Contributes ideas for news stories, and participates in editorial meetings.

-Performs other duties as assigned.

QUALIFICATIONS


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Candidate may be required to work in a Bureau.

EDUCATION & EXPERIENCE

-College degree in broadcast journalism or related field.

-One year news experience required; or equivalent combination of education and experience. Television experience preferred.









KNOWLEDGE/SKILLS/ABILITIES




-Excellent writing skills, strong on-camera presence, diction and delivery of news copy are essential.

-Ability to work under time pressure deadlines, strong computer skills and willingness to work unscheduled hours which may include evenings and weekends.

-Familiarity with various studio and remote broadcasting equipment.

-Must have or develop functional to advanced knowledge of common television newsgathering equipment including cameras, tripods, microphones, lighting and other field equipment.

-Ability to operate news video editing systems, with functional knowledge of non-linear and/or desktop-based editing systems a plus.

-Be available by pager for on-call responsibilities.

-Must be willing to travel by ground or air.

-Valid Driver's License; will be operating company vehicle.

MENTAL/PHYSICAL DEMANDS




-Must be able to function under considerable levels of stress and be able to manage multiple tasks.

-Will periodically either be sitting, standing, walking, crouching, or stooping.

-Must be able to use hands to finger, handle or feel, push and pull, reach with hands and arms and computer keyboard and mouse will be used continuously throughout the work day.

-Must frequently lift and/or move up to 30 pounds and occasionally lift and/or move up to 70 pounds.

-Must be able to hear and speak since both written and verbal communications are required on a regular basis.

-Must have ability to recall, remember and maintain mental focus.

-Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

-Must be visually able to use a computer continuously throughout the work day.

-May be required to work in a Bureau




WORK ENVIRONMENT




-Must be willing and able to work unscheduled hours, which may include evenings and weekends, particularly during breaking news.

-Noise level is usually moderate, but can be loud.

-The environment may be fast paced at times, requires the ability to rapidly accept change, requires the ability to handle multiple tasks and set priorities, and requires the ability to handle significant amounts of stress.

-Will work inside and outside throughout the year and may be exposed to extreme weather conditions. The employee is frequently exposed to high, precarious places.

Time Warner Cable supports a drug-free environment.

FCC Unit_TWC: NWNYC
Controlling Establishment ID: 00457 - Buffalo Chicago St

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Buffalo-Video-Journalist-YNN-Buffalo-Job-NY-14201/2404170/240417024041702013-07-19Time Warner CableCable Television Productionfull-timeUSDstarting0BSBuffalo, NY, USPosting Job Title:Order Entry Coordinator
Requisition #: 146782BR
Posting Location: Herndon, VA, US
Area of Interest:Information Technology Services
Position Type: Full Time

Posting Job Description

The Time Warner Cable Corporate office currently seeks an Order Entry Coordinator. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Essential Job Functions:

- Accurate complex data entry skills with the ability to adhere to and follow standard outlined processes.

- Completion of all tasks and projects within stated timeframes.

- Identify and resolve issues in order process through vigilant monitoring of the various queues and order states.

- Manage and escalate orders as required to meet customer commitments.

- Daily management of individual Salesforce.com high volume queues that represent various states of readiness in order lifecycle, within a timely manner.

- Analyze order information, obtain proper updates from necessary parties, and communicate with necessary parties to ensure order detail and documentation is updated and entered in system appropriately.

- Troubleshooting unforeseen and varying situations to determine and engage the appropriate resources to meet customer commitments.

- Compose correspondence using excellent written communication skills

- Communicate both written and orally with multiple departments including Sales, Sales Engineering, Regions, National Sales Order Managers and Agent partners.

- Review, process and proactively follow up to ensure required information and paperwork is received various type of orders including - High Speed Data, Video Services and Complex Phone Orders.

- Analyze CSR, Carrier Phone Bills and Customer Service Agreement to ensure information is accurate and updated in system appropriately to facilitate timely order fulfillment.

- Provide communication to internal and external customers regarding the status of the orders when appropriate.

- Analyze and perform root cause analysis of the daily invalid and rejected orders to address and resolve issues.

- Serve as point of contact for escalations.

- Assist with order opportunities for the TWC Partner Program including analyzing and reviewing information received from National/Regional Channel Managers and TWC Partners to understand customer needs, communicate capabilities, confirm customer requested attributes, where necessary, to ensure customer needs are met.

Job Requirements:

- General knowledge of MS Office software with the ability to learn other databases as required. Knowledge of Sales is beneficial but not required.

- Ability to analyze, review and perform order entry on High Speed Data, Video Services and Complex Phone Orders for TWC End users.

- Ability to handle and effectively prioritize multiple competing demands on a daily basis in a high volume department

- Ability to function independently as well as actively participate in a team environment

- Ability to effectively present information and respond to questions from groups of managers, clients and customers.

- Professionalism and discretion in dealing with sensitive and confidential information

- Customer Service Attitude

- Self-Starters/Quick Learners

- Multi-Taskers - comfortable with a fast paced environment

- Analytical Thinkers - for issue resolution

- Results oriented mindset

- Ability to communicate effectively (written and oral) with both internal and external customers in a proactive and professional manner.

- Consistently perform all duties and responsibilities according to production and quality standards and provide high quality customer service and results.

Required Qualifications:

- Superior written, verbal communication and customer service skills

- Ability to effectively understand the overall process from contract-to order entry-to billing-to collection

- Ability to effectively present information and respond to questions from groups of managers, clients and customers.

- Advanced problem solving skills to resolve and propose solutions and improvements.

- Ability to effectively analyze various situations and provide resolution in a timely manner

Education and Experience:

Associate's degree (A.A.) or equivalent from two-year college or technical school; or three months to

one year related experience and/or training; or equivalent combination of education and experience.

FCC Unit_TWC: HQ452
Controlling Establishment ID: 00236 - Herndon 13820 Sunrise Valley

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Herndon-Order-Entry-Coordinator-Job-VA-20170/2674127/267412726741272013-07-19Time Warner CableInformation Technology Servicesfull-timeUSDstarting0BSHerndon, VA, USPosting Job Title:Sr. Knowledge Management Analyst
Requisition #: 146333BR
Posting Location: Herndon, VA, US
Area of Interest:Information Technology Services
Position Type: Full Time

Posting Job Description

The Time Warner Cable Corporate office currently seeks an Analyst, Knowledge Management for our Technology and Network Operations Division. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Essential Job Functions:

Lead the development, deployment and support of TWC Knowledge Management (KM) strategy, applications and functionality to all users and stakeholders. Manage marketing, communication and KM education of the KM team strategies, goals, projects and achievements.

Act as team lead between various TWC Divisions, including: Marketing, Branding, Engineering, Operations, Sales, and Customer Care. The KM team liaison works to ensure the KM strategies, taxonomy, metadata and policies align with all TWC standards and compliance. Serve as a member of the Knowledge Management Governance Committee. Leads research, pricing, demonstrations, request for proposals and training with potential KM software vendors.

Work closely with Operations staff to ensure successful implementation of knowledge lifecycle process evaluation and improvement programs. Manage Operations content lifecycle program. Proactively identify the impact of potential knowledge and content lifecycle changes, integrate new initiatives with existing lifecycle management. Travel to TWC sites as needed to support knowledge management development and implementation.

Assist with other TWC projects as requested.

Job Requirements:

Successful candidate will have previous work experience in Knowledge Management. Experience or orientation desirable in one of these three environments: MSO; Internet/data services; or telco. In addition, the candidate must be a self-starter who is able to work with appropriate supervision; have excellent written and verbal communications skills; have excellent interpersonal skills; be able and willing to interact extensively with coworkers at all organizational levels; be a flexible team player; have superb attention to detail and a devotion to quality; have the ability to manage multiple projects simultaneously; be highly organized; have an exemplary customer-oriented attitude; and have excellent problem-solving skills.

Experience developing various Knowledge Management applications to include but not limited to:

- Content and Collaboration

- Knowledgebase

- Search

Successful candidate will have at least 5-9 years professional experience, including at least 3 years in knowledge management or content management. Experience or orientation desirable in one of these three environments: MSO; Internet/data services; or telco. The Sr. Knowledge Management analyst should also have 1-3 years MSO/Telecommunications Operations experience.

In addition, the candidate must:

- be a self-starter who is able to work with minimal supervision

- have excellent written and verbal communications skills

- have excellent interpersonal and problem-solving skills

- have the ability to interact extensively with coworkers at all levels across all groups within the company

- be a flexible team player

- have superb attention to detail and a devotion to quality

- have the ability to influence others and resolve conflict

- have proven success at building relationships with both business and technical staff

- be able to adjust easily to changing priorities and demands

- have the ability to manage multiple projects simultaneously

- be highly organized, analytical, and logical

- have an exemplary customer-oriented attitude

- be a quick learner who can develop creative solutions to audience needs

The candidate must also have:

- Demonstrated expertise in MS Office and SharePoint 2010 applications

- Proficiency with leading knowledge and content management systems and principles

Preferred Qualifications:

Certified in Knowledge Management from an accredited institution.

In addition, experience with any of the following would be considered pluses:

- industry-standard quality/management models such as ITIL, ISO 9000, TQM, Six Sigma, etc.

- teaching/training

- data & voice communications

- cloud computing and hosting technologies

- database design/operations

- help authoring, web authoring

- graphic design, web design, document design

Education and Experience:

Bachelor's degree (B.A. or B.S.) from four-year college or university; or equivalent training, education and experience.




Supervisory/Managerial Responsibilities:.

Lead: Assigns, trains, schedules or oversees work of others.

Travel Requirements:

Travel 0-10%

FCC Unit_TWC: HQ452
Controlling Establishment ID: 00236 - Herndon 13820 Sunrise Valley

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Herndon-Sr_-Knowledge-Management-Analyst-Job-VA-20170/2603970/260397026039702013-07-19Time Warner CableInformation Technology Servicesfull-timeUSDstarting0BSHerndon, VA, USPosting Job Title:Sr. Process Analyst
Requisition #: 146980BR
Posting Location: Herndon, VA, US
Area of Interest:Engineering/Technical Operations
Position Type: Full Time

Posting Job Description

The Time Warner Cable Corporate office currently seeks a Senior Process Analyst role for our Process, Design & Management Department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Essential Job Functions:

The Senior Process Analyst will be responsible for designing and developing detailed business, operational and technical process and procedural documentation. Primary focus will be supporting our Network Operations Center (NOC) responsible for all network infrastructure systems, application servers and databases that comprise the integral components that deliver TWC services to our end customers.

The Senior Process Analyst will lead standardization efforts around operational support models, to include processes and procedures covering surveillance, event and incident management, ticketing and issue escalation, detailed troubleshooting and restoration procedures, and usage of specified tools. Documents range from moderate to high complexity and may include process flows, methods and procedures, diagrams, training materials, job aids, online content, etc. Work with various business owners, SMEs, and work groups to design and develop operational processes. Serve as communications liaison between all relevant parties, coordinating diverse requirements and expectations. Also work with engineers, technicians, product managers, developers and other SMEs to identify, analyze, and design improvements for specific process problem areas.

The Senior Process Analyst will work closely with Operations staff to ensure successful implementation of process evaluation and continual improvement programs. Maintain knowledge of process activities and changes within assigned content areas. Proactively identify the impact of potential process changes, integrate new initiatives with existing processes, and ensure that all processes are consistent and fit together. Define process metrics and develop compliance reporting processes and initiatives. Travel to TWC sites as needed to support process development and implementation. Produce materials that are clear, concise, accurate, and in accordance with existing writing, editing, graphics, and production standards. Maintain all documents in established version controlled content repository and knowledge management systems.

Job Requirements:

Successful candidate will have at least 7 years professional experience, including at least 5 years of experience in process analysis and development, continual service improvement, or technical writing/training. Candidate must have at least 5 years experience in one of these industries: CATV/MSO, telecommunications, or broadband data/ISP.

In addition, the candidate must be a self-starter who is able to work with minimal supervision; have excellent written and verbal communications skills; have excellent interpersonal skills; be able and willing to interact extensively with coworkers at all levels across all groups within the company; be a flexible team player; have superb attention to detail and a devotion to quality; have the ability to manage multiple projects simultaneously; be highly organized, analytical, and logical; have an exemplary customer-oriented attitude; and have excellent problem-solving skills. The candidate must also have demonstrated expertise with Microsoft Word and Visio and proficiency with Microsoft Excel, PowerPoint, screen capture tools (e.g. SnagIt) and image editors (e.g., Photoshop); proficiency with online/eLearning content creation software (e.g. Adobe Captivate) and knowledge of standard production methodologies (hard copy, electronic media, web, etc.) is a plus.

Successful candidate will have a thorough knowledge of ITIL service management concepts (particularly Event, Incident, and Problem Management) and experience in the analysis of data for the purpose of developing and improving operational processes. This includes ITIL standards and hands on experience with Remedy applications. Must have experience supporting systems, applications, servers, databases and networks (such as voice, e-mail, provisioning systems, WiFi, etc.), as well as experience with call center operations, telecommunications, or Internet/data services, and CATV/MSO operations. Excellent documentation and process development skills are required. Strong project management skills are required. Must be able to work closely both in teams and independently, and excel at creating relationships with people in all levels of the organization. Excellent written and oral communication skills are an absolute must. Training experience is desirable.

Preferred Qualifications:

- Experience with the following: industry-standard quality/process management models such as ITIL, eTOM, ISO 9000, TQM, Six Sigma, etc., or process/system engineering modeling languages such as UML, SysML, BPMN, etc.

- 3+ years previous technical and/or project management experience

- 5+ years previous process operations experience in a major MSO or Telecom provider

- ITIL/ITSM framework knowledge and advanced certifications

Education and Experience:



Bachelor's degree (B.A. or B.S.) from four-year college or university; or equivalent training, education and experience.

Supervisory/Managerial Responsibilities:



Lead: Assigns, trains, schedules or oversees work of others.

Travel Requirements:



Travel 10 %

We are proud to offer a robust benefits package including medical, dental, vision, pension, a matched 401(k) plan, tuition reimbursement, and discounted services for employees who reside in a Time Warner Cable service area. Qualified candidates should apply online at www.timewarnercable.com.

FCC Unit_TWC: HQ452
Controlling Establishment ID: 00236 - Herndon 13820 Sunrise Valley

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Herndon-Sr_-Process-Analyst-Job-VA-20170/2674131/267413126741312013-07-19Time Warner CableEngineering/Technical Operationsfull-timeUSDstarting0BSHerndon, VA, USPosting Job Title:Sr. Manager, IntelligentHome Component Strategy & Management
Requisition #: 146516BR
Posting Location: Herndon, VA, US
Area of Interest:Creative
Position Type: Full Time

Posting Job Description

This position is dedicated to the development and management of TWC's Home Security, Monitoring and Automation platform-IntelligentHome. IntelligentHome is Time Warner Cable's new home management system that provides next-generation home security, automation and energy management. We are rolling it out across our entire footprint this year.

SUMMARY:
Responsible for solution design for the IntelligentHome Home Domain. Job duties include ensuring solution design addresses business requirements and identifying areas where requirements are not achievable or where requirements will be costly to support. Lead solution design activities across hardware and application development teams. Ensure infrastructure impacts are understood, documented and signed-off. Work with Enterprise Architecture and Engineering stakeholders to ensure the long term strategic architecture vision is accounted for in Security, Monitoring and Automation solution designs. Provide research and evaluation of new or emerging technologies.
RESPONSIBILITIES/OBJECTIVES:

- Work closely with product leads to define positioning and pricing strategies for Time Warner Cable IntelligentHome components.

- Drive the product vision by building consensus on priorities with key internal and external partners.

- Align priorities and drive execution against the product roadmap.

- Ensure that all emerging products meet specifications (IEEE, Zigbee HA), regulatory and compliance requirements (UL / ETL, FCC)

- Develop qualification processes and entrance criteria to validate sensor hardware, stack and application performance. This includes
working with ODM partners on product development approach, industrial design choices, risk analysis, cost benefit and schedule.

- Develop business cases, marketing requirements, product requirements and where necessary detailed hardware and software
design specifications for new home security, monitoring, control and automation products

- Develop lab trial / field trial procedures and processes. Define new test plans for interoperability testing as new hardware vendors enter
the home security ecosystem.

- Manage vendors to resolve bugs, add new features, align priorities and drive delivery of a stable, scalable system and application architecture.

- Interface with technical operations and customer advocates to address concerns, understand suggestions and work with vendors to fine tune,
enhance and develop future products

- Coordinate with operations for forecasting and procurement for current and emerging products

- Provide escalation support to operations teams and if needed and manage additional escalations internally and externally

- Present highly technical concepts to various audience members ranging from engineers concerned about technical details to executive managers
focused on overall business objectives

- Manage vendors to ensure bugs and high failure rates are addressed in a prompt manner to minimize impact to the business and end customer

REQUIRED SKILLS:

- Ability to identify and articulate the impact of technical solutions to operational, financial, and legal objectives of the business

- Excellent verbal and presentation skills with the ability to lead a meeting and speak to audiences ranging from engineers to senior management

- Solid technical writing skills with attention to detail on grammar, punctuation, and spelling

- Strong interpersonal skills with the ability to diplomatically reach mutually beneficial outcomes

- Strong analytic problem solving and troubleshooting skills

- Work comfortably with and coordinate activities across both internal and 3rd party teams and individuals.

- Strong understanding of data communications over Zigbee mesh networks, Wifi, and Cellular

- Strong understanding of Zigbee application profiles: Home Automation, Smart Energy, Telecommunication Services, Health Care and RF4CE

- Proficient with Systems and Network design, and implementation

- Hands on experience with home automation, security, monitoring and control

- Experience with software and hardware engineering processes and the full software development lifecycle including requirements, design,
implementation, and testing, and deployment

- Ability to read and understand basic digital schematics

- Firm understanding of the product development process from conception and business analysis to development and implementation

QUALIFICATIONS:

- Preferred EE or CS, or BS/MS along with relevant work experience.

- 5+ years experience in Home Automation, Home Monitoring product development

- Understanding of Cable and SMA technologies and related industry standards

FCC Unit_TWC: HQ452
Controlling Establishment ID: 00236 - Herndon 13820 Sunrise Valley

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Herndon-Sr_-Manager%2C-IntelligentHome-Component-Strategy-&-Management-Job-VA-20170/2635597/263559726355972013-07-19Time Warner CableCreativefull-timeUSDstarting0BSHerndon, VA, USPosting Job Title:Sr.Manager, IntelligentHome Verticals
Requisition #: 146522BR
Posting Location: Herndon, VA, US
Area of Interest:Engineering/Technical Operations
Position Type: Full Time

Posting Job Description

The Time Warner Cable Corporate office currently seeks a Senior Manager of IintelligentHome Verticals for our IntelligentHome Department. IntelligentHome is Time Warner Cable's new home management system that provides next-generation home security, automation and energy management. We are rolling it out across our entire footprint this year.

Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Essential Job Functions:
The Senior Manager of Vertical Solutions is the business owner and subject matter expert for Energy Management, Health Management, Video Surveillance and new vertical services to be enabled on the IntelligentHome platform. He/she will be responsible for supporting the Senior Director of Product Strategy and Development to formulate new businesses that can be launched on the platform.

In order to execute against these deliverables the following job functions will need to be performed
-
Develop requirements and work with the cross functional teams to ensure products, services, systems and processes are developed
-
Partner with corporate sales, marketing and business operations teams for the development and delivery of go-to-market plans, oversee
product releases and support IntelligentHome sales champions
-
Define and implement product pricing and packaging strategies in partnership with the operating regions and the corporate finance teams
-
Represent the company at industry forums as the TWC subject matter expert in Home Management
-
Stay current with industry trends to ensure IntelligentHome products/solutions stay relevant and competitive
-
Build and lead the team to support development, integration, deployment and sales initiatives in various verticals by providing technology
product, operational expertise and support
-
Provide product expertise in support of the negotiation of business terms for contracts, master services agreements, vendor statements of
work, and customer requests for information or proposal (RFI / RFP)
-
Build and maintain Home Management solution roadmaps by working with sales, marketing and strategy stakeholders to identify market
and business requirements
-
Identify new growth and revenue opportunities

Job Requirements:
The successful candidate will have 10+ years of experience primarily within the MSO, Telecommunication or Home Automation industry, working in a cross-functional/matrixed environment. Key job requirements include:

- 7+ years of overall business experience in a technology/telecommunication services environment preferred
-
5+ years of experience building and managing product, marketing or business development teams in the telecommunication, Home Management,
Energy Management and related industries
-
2+ years of experience with developing, selling or marketing solutions/products targeting the Home Management industry
-
Experience writing detailed business, product and operational requirements for home management solutions
-
Demonstrable understanding of current business, regulatory and technology trends in the healthcare and/or energy management industry
-
Experience working closely with sales teams to meet revenue targets
-
Ability to build interdepartmental relationships (internally), and vendor/customer partnerships (externally)
-
Excellent written and verbal communication skills, as well as analytical and documentation skills
-
Strong customer engagement and presentation skills and ability to effectively manage business negotiations and agreements

Preferred Requirements:
-
Demonstrated ability to incubate and build new market opportunities in key verticals. Lead and direct resources (internal and external) to
enable success and growth
-
Four year college degree with concentration in Technology/Business, or equivalent work experience is required
-
Product Development and Management Association (PDMA) membership or MBA a plus
-
Must have demonstrable expertise in the home management industry such as Home Automation 1.2, Smart Energy Profile, Building Automation,
RF4CE, Energy Efficiency / Demand Response models
-
Experience in building new products or businesses from the ground up in a start-up/ fast-paced environment
-
Must have the ability to overcome objections and balance market requirements with technical options, time to market and cost considerations
-
Ability to develop business cases including financial modeling for new products and opportunities
-
Able to multitask and perform in a fast paced and changing environment with minimal direction and supervision

Education and Experience:
Bachelor's degree (B.A. or B.S.) from four-year college or university; or equivalent training, education and experience

Supervisory/Managerial Responsibilities:
Supervisor: Plans, staffs, evaluates and directs work of employees of a work unit

Travel Requirements:
Travel, 20 %

FCC Unit_TWC: HQ452
Controlling Establishment ID: 00236 - Herndon 13820 Sunrise Valley

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Herndon-Sr_Manager%2C-IntelligentHome-Verticals-Job-VA-20170/2635600/263560026356002013-07-19Time Warner CableEngineering/Technical Operationsfull-timeUSDstarting0BSHerndon, VA, USPosting Job Title:Lorain-Residential Sales Rep
Requisition #: 145029BR
Posting Location: Lorain, OH, US
Area of Interest:Sales
Position Type: Full Time

Posting Job Description

Career Opportunity

To learn more about this career opportunity via a You Tube video.

Copy and paste this into your web browser:

http://bit.ly/14qzIvP



This is an outstanding career opportunity for an ambitious sales professional who wants to earn a substantial unlimited income. Manage your own career while working for an organization and reap the benefits like an entrepreneur.

Time Warner Cable is expanding and hiring highly professional sales people to become the best in the cable sales industry!

As a Residential Sales Representative, you will work a flexible schedule presenting information via face-to-face contact to potential residential customers about our exciting core products/services including Cable, High-Speed Internet, and/or Digital Phone.

This is a residential, sales position where you conduct in-home sales presentations to gain new business. Demonstrate product features and channels while providing marketing and customer service information to subscribers.

This position allows unlimited earning potential based on performance. We are proud to offer paid training, expansive commission structure with no commission caps, and reoccurring monthly volume bonus to reward performers. In addition to earning potential we offer a robust benefits package including medical, dental, vision, pension, a matched 401(k) plan, tuition reimbursement, and discounted services for employees who reside in a Time Warner Cable service area. Our sales professionals also enjoy other benefits such as free uniforms and equipment, company cell phone, and gas stipend.

Specific responsibilities include, but are not limited to the following:


- Attend weekly department meetings as scheduled

- Work flexible hours when potential customers are home, primarily weekends and evenings

- Maintain weekly goals as outlined by supervisor

- Follow company policies and procedures at all times

- Maintain proper appearance and professional attitude at all times to represent the system positively to the community

- Perform other related duties and tasks as assigned or as become evident

- Reconcile daily sales orders with cash taken in and keep documentation of sales orders taken

Qualifications/Knowledge:


- Applicants considered for employment must undergo a thorough background review, DMV check, and drug screening.

- Employees must provide their own vehicle

- Applicants must have less than 3 moving violations on your driving record in the last 4 years, possess a valid driver's license and provide proof of auto insurance.

- Prior outside sales experience preferred but not required

- Professional, creative and dynamic presence and the ability to communicate with people at all levels

- Excellent written and verbal skills Strong interpersonal, oral and written communication skills

- Proficient time management skills, ability to prioritize multiple tasks

- Basic computer and keyboarding skills

- Work well in a team and independently

CBTWC 04/05/13

FCC Unit_TWC: 6067
Controlling Establishment ID: 00324 - Elyria

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Lorain-Lorain-Residential-Sales-Rep-Job-OH-44052/2530013/253001325300132013-07-19Time Warner CableSalesfull-timeUSDstarting0BSLorain, OH, USPosting Job Title:Field Technician
Requisition #: 145860BR
Posting Location: Hamilton, OH, US
Area of Interest:Engineering/Technical Operations
Position Type: Full Time

Posting Job Description

POSITION SUMMARY:
A Field Technician (Cable Installer) is the entry-level position to Technical Operations with Time Warner Cable that performs Video, High Speed Internet and Phone installations and trouble calls at customer's homes and commercial establishments.
ESSENTIAL FUNCTIONS:
- Responsible for installing, relocating, disconnecting,troubleshooting and auditing cable service and ancillary equipment.
- Follows departmental installation policies in compliance with OSHA and NEC standards.
- Responds to customer requests and answers customer questions in a professional, courteous, and effective manner.
- Properly operates and maintains tools and equipment.
- Maintains an up-to-date knowledge of customer premise equipment and program services / listings in order to provide information to customers and market company products.
- Prepares and maintains logs, reports and other related documentation in accordance with company and departmental policies.
- Maintains, organizes and stocks vehicle with the proper equipment in order to perform required duties.
- Ability to work overtime, weekends, and late shifts as required.
- Performs other duties as requested by supervisor in order to achieve departmental goals and objectives.
QUALIFICATIONS:
- Minimum of High School diploma or equivalent from an accredited organization required.
- Valid and active driver's license and safe driving record required.
- Ability to read general system layouts from blueprints and maps.
- Knowledge of basic mathematics.
- Ability to work independently and effectively prioritize and organize.
- Punctual, regular, and consistent attendance is required.

FCC Unit_TWC: 3485
Controlling Establishment ID: 00480 - Hamilton

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Hamilton-Field-Technician-Job-OH-45011/2589159/258915925891592013-07-19Time Warner CableEngineering/Technical Operationsfull-timeUSDstarting0BSHamilton, OH, UShttp://jobs.timewarnercable.com/job/Charlotte-SignatureHome-Advisor-28273/2270989/227098922709892013-07-19Time Warner Cablefull-timeUSDstarting0BS3140 W Arrowood RdPosting Job Title:Direct Sales Representative
Requisition #: 145264BR
Posting Location: Florence, SC, US
Area of Interest:Sales
Position Type: Full Time

Posting Job Description

Time Warner Cable's East Region Sales Department currently seeks Direct Sales Representatives for Florence, SC Market.

Please find below a brief description of the essential duties and responsibilities required to function successfully in this position.

Location: Florence, SC Market

Purpose:
The purpose of this position is to explain and sell cable services to customers in a manner consistent with Time Warner Cable policies, procedures, quality, standards, customer needs and applicable local, state, and federal regulations. Positions work
from lead sheets or automated sales force automation device to call on homes and increase service penetration in assigned areas.

Essential Job Functions:
- Make door-to-door cable sales presentations in order to sell cable services to potential and existing customers in assigned territory.
- Maximize potential for customers to purchase and retain their cable services.
- Provide complete and accurate information, promote the value of cable effectively, and sell based on customer profiles as well as full consideration of all options available.
- Present information regarding products, services, rates, installation fees, campaign requirements, and special offers in a clear, concise, accurate, and professional manner.
- Promote a positive company image at all times.
- Meet productivity standards set by the department.
- Provide quality customer relations and meet all other performance standards.
- Turn in all sales including required documentation and monies collected in a timely manner.
- Keep accurate records, report sales activity and results accurately, and notify supervisor or designee of all problems/difficulties as they occur.
- Follow up on all leads, inquiries, complaints, and other messages in a timely manner.
- Keep appointments with customers.
- Attend meetings and training sessions as required.
- Quote prices, credit terms and prepare sales order forms for orders to be completed and billed. Perform other duties as assigned.

REQUIRED QUALIFICATIONS:
- One year of proven commissioned sales experience; or 2 years of college; or equivalent combination of sales exp. and college education
- Basic math skills
- Must be capable of working in all weather conditions and have flexible work hours.
- Must have reliable transportation that will accommodate basic equipment to travel to assigned territories within the system footprint -Daily.
- Must have a current valid driver's license with a good driving record.
- Must be able to adhere to the TWC Motor Vehicle Record policy.

Legal or Financial Responsibilities
- Requires adherence to Time Warner Standards of Business Conduct.
- Maintains the confidentiality of customer and business data at all times.

CBTWC 05/30/13

FCC Unit_TWC: 3752 - Columbia
Controlling Establishment ID: 00143 - Florence Bryson

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Florence-Direct-Sales-Representative-Job-SC-29501/2549112/254911225491122013-07-19Time Warner CableSalesfull-timeUSDstarting0BSFlorence, SC, USPosting Job Title:BB Installer 1
Requisition #: 146977BR
Posting Location: Dillon, SC, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time

Posting Job Description

Time Warner Cable currently seeks a Broadband Installer for our Technical Operations Department in Dillon, SC. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Position Summary:

The purpose of this position is to complete installs from the tap to the customer premise equipment including video, HSD and telephony services.

Essential Job Functions:

Connects and disconnects cable, HSD, Telephony and pay television services as well as upgrades and downgrades, prewiring, and multiple dwelling installations according to installation standards, procedures and production requirements
Performs software installation on personal computers
Installs modem converters and related hardware
Troubleshoots PC problems as needed
Installs drops, grounds, outlets, converters, Telephony services and other cable devices in homes of subscribers
Completes wall fishes as needed
Tests all equipment to adjust signal strength and ensure optimum reception
Performs trouble shooting and repairs from the tap to the appropriate customer premise equipment
Thoroughly and effectively explains use of all services to customers Has ability to solve technical problems with customers through effective verbal communications
Ensures customer satisfaction
Recognizes opportunities to interest customer in additional services and presents information to customers on those services
Reviews, completes, and signs customer work order requests and insures all paperwork is properly and accurately completed
Submits accurate, readable and timely documentation
Handles monetary transactions with customers accurately and submits money and paperwork according to established procedure
Maintains and operates company vehicle, tools, materials and equipment in a safe and lawful manner
Recognizes, practices, and enforces safety rules and procedures when performing technical tasks
Reports accidents, injuries, unsafe acts or conditions in a timely manner
Demonstrates ability to learn equipment and steps required for correct installations and basic problem solving
Handles routine installations
When non-routine issues arise, chooses from clear cut courses of action for next steps and/or escalates Receives detailed instructions on all work
Work is closely supervised and reviewed for completeness and accuracy
Provides exceptional customer service, works various schedules including on-call support and performs other duties as assigned
Supports all department and company goals and objectives

Job Requirements:

Requires 3 or more months of related experience
Previous experience in PC software installation and troubleshooting preferred
Telephony installation and troubleshooting preferred
Prefer bi-lingual skills (Spanish/English)
Requires ability to use a computer terminal to access customer information and convey necessary information to customers
Ability to work well with others, produce accurate results, lift and carry equipment, use various tools and equipment, and use the radio is required
Must be able to maintain written documentation
Must be able to work independently in the field

Education and Experience:

High school diploma or general education diploma (GED)
Additional trade or vocational courses in basic electronics, CATV or related filed preferred
Prefer A+ certification

Travel Requirements:

A valid driver's license is required, along with a good driving record
Local travel to other division offices occasionally required
LEGAL/FINANCIAL REPSONSIBILITIES:

- Requires adherence to Time Warner Standards of Business Conduct

- Position must assist in maintaining the confidentiality of customer and business data at all times.

FCC Unit_TWC: 3752 - South Carolina
Controlling Establishment ID: 00143 - Florence Bryson

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Dillon-BB-Installer-1-Job-SC-29536/2665887/266588726658872013-07-19Time Warner CableCustomer Service/Member Servicesfull-timeUSDstarting0BSDillon, SC, USPosting Job Title:Direct Sales Representative
Requisition #: 145392BR
Posting Location: Myrtle Beach, SC, US
Area of Interest:Sales
Position Type: Full Time

Posting Job Description

Time Warner Cable's East Region Sales Department currently seeks Direct Sales Representatives for Myrtle Beach,SC Market. Please find below a brief description of the essential duties and responsibilities required to function successfully in this position.Location: Myrtle Beach, SC, NC Market
Purpose: The purpose of this position is to explain and sell cable services to customers in a manner consistent with Time Warner Cable policies, procedures, quality, standards, customer needs and applicable local, state, and federal regulations. Positions work from lead sheets or automated sales force automation device to call on homes and increase service penetration in assigned areas.
Essential Job Functions:
- Make door-to-door cable sales presentations in order to sell cable services to potential and existing customers in
assigned territory.
- Maximize potential for customers to purchase and retain their cable services.
- Provide complete and accurate information, promote the value of cable effectively, and sell based on customer profiles as well as full consideration of all options available.
- Present information regarding products, services, rates, installation fees, campaign requirements, and special offers in a clear, concise, accurate, and professional manner.
- Promote a positive company image at all times.
- Meet productivity standards set by the department.
- Provide quality customer relations and meet all other performance standards.
- Turn in all sales including required documentation and monies collected in a timely manner.
- Keep accurate records, report sales activity and results accurately, and notify supervisor or designee of all problems/difficulties as they occur.
- Follow up on all leads, inquiries, complaints, and other messages in a timely manner.
- Keep appointments with customers.
- Attend meetings and training sessions as required.
- Quote prices, credit terms and prepare sales order forms for orders to be completed and billed. Perform other duties as assigned.
REQUIRED QUALIFICATIONS:
- One year of proven commissioned sales experience; or 2 years of college; or equivalent combination of sales exp. and college education
- Basic math skills
- Must be capable of working in all weather conditions and have flexible work hours.
- Must have reliable transportation that will accommodate basic equipment to travel to assigned territories within the system footprint -Daily.
- Must have a current valid driver's license with a good driving record.
- Must be able to adhere to the TWC Motor Vehicle Record policy.
Legal or Financial Responsibilities:
- Requires adherence to Time Warner Standards of Business Conduct.
- Maintains the confidentiality of customer and business data at all times.

CBTWC 05/30/13

FCC Unit_TWC: 3752 - Columbia
Controlling Establishment ID: 00142 - Myrtle Beach Oak

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Myrtle-Beach-Direct-Sales-Representative-Job-SC-29572/2566826/256682625668262013-07-19Time Warner CableSalesfull-timeUSDstarting0BSMyrtle Beach, SC, USPosting Job Title:Supervisor, Direct Sales
Requisition #: 146829BR
Posting Location: Myrtle Beach, SC, US
Area of Interest:Sales
Position Type: Full Time

Posting Job Description

Time Warner Cable East Region Sales Department currently seeks a Direct Sales Supervisor located in Myrtle Beach, SC. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Supervise a team of Direct Sales Representatives (DSR) in a manner which contributes to team effectiveness and supports the company's objectives. The objectives are:

Gain customers Provide a high quality service Project a positive company image Operate in the most cost-effective manner possible Delivering high performance Revenue growth while maintaining a competitive advantage. Essential Job Functions:
- Work with DSRs in the field daily on a rotating or as-needed basis.
- Complete observations sheet on DSRs and report finds to management.
- Ensure team of DSRs meets or exceeds weekly, bi-weekly, monthly, quarterly and annual sales goals as determined by management; other related objectives may be added that maximize product penetration.
- Work directly with the Direct Sales team to establish individual goals, objectives and action plans designed to attain company, departmental, and personal objectives.
- Responsible for dissemination of information, responsibilities and assignments to sales team as directed by management.
- Ensure all DSRs maintain a customer friendly and professional image and conduct themselves accordingly.
- Ensure all DSRs sell in accordance with properly authorized company policies.
- Ensure all sales meet the company's standards.
- Submit new strategies, ideas and suggestions for meeting budget expectations whenever possible and applicable to management.
- Provide information to management on the results of sales and provide feedback from the public on promotional campaigns.
- Assist management to ensure returned proper market coverage. Inspect unworkable addresses returned by the sales staff such as vacants, voids and deletes.
- Coordinate and facilitate missed or problem installations with sales reps, customers and the
technical department.
- Verify accuracy of check-in and payroll for the DSRs.
- Prepare daily, weekly and monthly reports as directed by management.
- Interview and evaluate potential candidates for the Direct Sales staff.
- Performs other duties as assigned.

Requirements:
- Must own vehicle to use for work. Must possess a valid drivers license, good driving record and auto
insurance.
- Must have a minimum of five years of sales experience and leadership experience.
- Requires motivational skills, training skills, analytical and organizational skills as well as strong oral and written communication skills.
- Must have good working knowledge of personal computers and the MS Office Suite products.
- Preferred knowledge of the cable product as well as some technical knowledge of the cable system.
Travel requirements and frequency:
- Primarily in system location and to the division headquarters. Travel throughout division's
footprint may occasionally be required.
Legal or Financial Responsibilities:
- Requires adherence to Time Warner Cable Standards of Business Conduct. Position must assist in maintaining the confidentiality of customer and business data at all times.
Supervisory Responsibilities:
- Plans, staffs, coaches, evaluates and directs work of employees of a work unit.

CBTWC 06/12/13

FCC Unit_TWC: 3752 - Columbia
Controlling Establishment ID: 00142 - Myrtle Beach Oak

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Myrtle-Beach-Supervisor%2C-Direct-Sales-Job-SC-29572/2652842/265284226528422013-07-19Time Warner CableSalesfull-timeUSDstarting0BSMyrtle Beach, SC, USPosting Job Title:Master Control Operator, Freelance - CN2
Requisition #: 146496BR
Posting Location: Louisville, KY, US
Area of Interest:Cable Television Production
Position Type: Part Time

Posting Job Description

SUMMARY


Responsible for master control operations and station monitoring. This responsibility includes operational knowledge of production equipment and automation systems. Ensures scheduling systems are optimally functioning, maintained, kept up to date and secured in a
24/7 environment.

DUTIES AND RESPONSIBILITES

- Operation of automated system, Dalet.

-Knowledge of production equipment to include archiving servers, router, patch bay, tape and DVD decks.

-Operate BTi system.

-Monitoring the channel in 5 different zones.

-Troubleshooting and problem solving.

-Video ingesting into Dalet system.

-Compressing program files for VOD servers.

-Some Live event Master Control Operation.

-Other duties as assigned.

QUALIFICATIONS


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

- Minimum two year degree in related discipline or equivalent combination of education, training and/or experience.


- Some experience in production environment preferred.


- Demonstrable PC / Mac computer experience.

-Knowledge of master control automation systems preferred.


- Excellent organization, interpersonal & communication skills required.


- Strong work ethic, positive attitude, and leadership qualities with the ability to handle multi-tasking abilities and set priorities a must.


- Ability to work in a fast paced, high pressure environment.

-Ability to work primarily evening hours.

-Good oral and written communication skills.

- Good organizational skills and the ability to work in stressful situations.



APPLICATION PROCEDURES



Only applicants who apply online at www.timewarnercable.com/careers will be considered.


Time Warner Cable supports a drug-free environment and is EOE M/F/V/D.


FCC Unit_TWC: NWNYC
Controlling Establishment ID: 00112 - NYC 9th Ave

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Louisville-Master-Control-Operator%2C-Freelance-CN2-Job-KY-40201/2617624/261762426176242013-07-19Time Warner CableCable Television Productionfull-timeUSDstarting0BSLouisville, KY, USPosting Job Title:Supervisor, Cable Store
Requisition #: 146832BR
Posting Location: Winston-Salem, NC, US
Area of Interest:Marketing
Position Type: Full Time

Posting Job Description

Time Warner Cable's East Region Sales and Marketing currently seeks a Retail Sales Store Supervisor for their Winston Salem location. Please find below a brief description of the essential duties and responsibilities required to function successfully in this position.

Shift: (overtime or on-call responsibility):
Hours will be flexible. Must be able to work evening and weekends, within typical store hours of 9am-9:30pm Monday through Saturday, and 11am-7pm on Sunday

Location: Winston Salem, NC (Hanes Mall)

Purpose:
The purpose of this position is to support Time Warner Cable in sales of products and services in an effort to maximize revenue and customer growth in the retail channel. Products and services include, but not limited to Cable TV, Road Runner, Digital Phone and Road Runner Mobile. This position is responsible to supervise the day to day operations of a Time Warner Cable Retail Store.

Essential Job Functions:
- Coach and mentor sales associates on an ongoing basis to insure individual and team goals are met; insure associates maintain strong product knowledge of Time Warner products and competing services, work order procedures, and full understanding of all policies and procedures.
- Be an enthusiastic ambassador for Time Warner Cable and for the products and services available from Time Warner Cable.
- Handle daily administrative functions, including monitoring of cash handling procedures, deposits, and maintenance of inventory.
- Assist the retail sales manager with the generation of all necessary performance reports.
- Sell products and schedule installation of services, in accordance with set goals and guidelines.
- Provide complete and accurate information, promote the value of cable effectively, and sell based on customer profiles as well as full consideration of all options available.
- Acquire, maintain and present up-to- date Time Warner Cable product knowledge, including product and service features and benefits, programming, promotions, etc. in a clear, concise accurate and professional manner.
- Provide clear information about cable products and services using appropriate persuasive communication skills.
- Assist Manager in the hiring and development of the Retail Sales staff. Assist in the ongoing training and development of the Retail Sales staff including but not limited to current subscriber packages and enhancements.
- Responsible for reporting any facility or equipment issues immediately and following through to resolution.
- Responsible for conducting weekly store audits.
- Responsible for setting priorities and scheduling/rescheduling of sales and service calls.
- Required to take payments and issue equipment.
- Responsible for maintaining coverage at Store location during business hours.
- Responsible for ordering equipment and supplies for Store location.
- Responsible for maintaining appearance of centers by ensuring they are neat and clean and well stocked with appropriate Marketing materials. This also involves review of equipment and Stores in the Center. Ensure that a professional and positive image is projected at all times.
- Assist with continuous sales and product training to maintain and improve associate skill sets.
- Enforce all cash handling procedures in retail center. Perform cash and office audits as well as monthly monitoring of associates.
- Monitor and communicate sales results.
- Oversee all financial transaction including petty cash.
- Responsible for leading team by driving desired behavior through motivation and support.
- Work with IT, Network and other departments to resolve problems, including equipment (hardware and software).
- Assist the retail sales manager with the generation of all necessary performance reports.
- Must have the ability to work independently and be self-motivated.
- Others duties as assigned.

Required Education:
Associate's degree (A. A.) preferred.

Required Certifications, Licenses, Registrations, etc., to perform the essential functions of this position: Valid NC driver's license and compliance with Time Warner Cable's vehicle operations policy.

Experience/Skills Required
- Minimum three years proven marketing and sales skills, preferably in a retail environment required.
- Minimum two years coaching and training experience required.
- Minimum three years Background and/or experience that indicate dependability, flexibility, and ability to work in a fast paced environment required.
- Minimum two years balancing cash drawer experience required.
- Minimum two years computer skills including Microsoft Office products required.
- Minimum one year experience as a supervisor of a retail store, preferably in an electronic or technology based environment preferred.

Travel requirements and frequency:
Travel between stores as needed within the assigned market.

Legal or Financial Responsibilities
Requires adherence to Time Warner Standards of Business Conduct. Position must assist in maintaining the confidentiality of customer and business data at all times.

Communication Skill level:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Supervisory / Managerial Responsibilities:
Plans, staffs, coaches, evaluates and directs work of employees of a work unit.

Candidates must apply online to be considered for open positions

Time Warner Cable offers competitive benefits to include medical, dental, vision, a matched 401(k) plan, tuition reimbursement, free cable (in specified areas).

CBTWC 06/11/13

FCC Unit_TWC: 0587
Controlling Establishment ID: 00202 - Winston-Salem Trade Mart

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Winston-Salem-Supervisor%2C-Cable-Store-Job-NC-27101/2659347/265934726593472013-07-19Time Warner CableMarketingfull-timeUSDstarting0BSWinston-Salem, NC, USPosting Job Title:Retail Account Executive II
Requisition #: 147015BR
Posting Location: Winston-Salem, NC, US
Area of Interest:Sales
Position Type: Full Time

Posting Job Description

Time Warner Cable's Sales Department currently seeks a Retail Account Executive II located in Winston Salem, NC. Please find below a brief description of the essential duties and responsibilities required to function successfully in this position.

Purpose:
Primary function of this position is to act as liaison between Time Warner Cable and national, regional, and local authorized retail partners. The Account Executive will support these partnerships, ensuring proper execution of Time Warner Cable sales and organizational goals and delivery of excellent customer service. The Account Executive is responsible for implementation and compliance of Time Warner Cable policies and procedures as it relates to the partner's operation, as well as design and deliver training programs to foster success for both parties. The Account Executive will be responsible for business planning, advertising, merchandising and all sales related activities.

Essential Job Functions:

- Responsible for supporting retail partners by working closely to develop sales plan strategies (where applicable), communicating sales goals and expectations, tracking activity, and providing feedback and trending reports.
- Building strong personal and business relationships with appropriate staff within each partnership organization is critical to success.
- Account Executive will make continual site visits to partner locations to provide customer service, assist with problems, offer troubleshooting, resolve issues and follow up with customers on final resolution.
- He/She will participate frequently in the development and implementation of marketing events for the partner locations, develop sales contests and incentives, recognize and acknowledge high performers and make recommendation for correction of low performance.
- Account Executive ensures partners are made aware of corporately sponsored sales and marketing initiatives, pricing offers and changes, promotions and supply updates.
- Work closely with regional and local partnerships on the development and implementation of individualized promotional sales and marketing initiatives.
- The A.E. will coordinate and conduct both formal partner training events and informal training on the sales floor as necessary and approved by partners. Provide retraining in the areas of selling skills, positioning of products and services, customer interaction etiquette.
- He/She will be responsible to provide all reference materials required and will be tasked with observing the sales skills of the partner sales associates in order to provide coaching feedback.
- Light administrative tasks including preparing and submitting reports as requested by management or leadership, expense reports, individual partner productivity reports, and results relating to corporate or local marketing initiatives.
- A.E. will be expected to maintain a calendar of events, conduct and participate in staff meetings as required, and develop a network of Time Warner Cable associates in the appropriate departments that will assist with problem resolution and ensure the continued success of the partnership.

Education & Experience:
Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Communication Skill Level:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Travel requirements and frequency:
Weekly field rides with account reps, bi-weekly site visits to management locations. Division wide travel required.

CBTWC 06/17/13

FCC Unit_TWC: 0587
Controlling Establishment ID: 00202 - Winston-Salem Trade Mart

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Winston-Salem-Retail-Account-Executive-II-Job-NC-27101/2672180/267218026721802013-07-19Time Warner CableSalesfull-timeUSDstarting0BSWinston-Salem, NC, USPosting Job Title:Manager, Human Resources
Requisition #: 146426BR
Posting Location: Morrisville, NC, US
Area of Interest:Human Resources
Position Type: Full Time

Posting Job Description

Position Summary:
The HR Manager is responsible for client support and positive employee relations for a large employee base within the Raleigh area, typically over 400 clients that span multiple functions and/or locations. This position serves as a senior HR presence with local client groups in assisting with HR issues as it relates to running the day-to-day operations of the business.
The Manager, Human Resources, will serve as a business partner with client group/operations leadership, collaborating on business strategy, implementing key HR initiatives, and ensuring a positive employee relations work environment, which both engages employees and drives operational excellence.
In addition, the Manager, Human Resources, will partner with the HR Centers of Expertise (COEs) including; Employee Relations, Training and Development, Talent, Compensation, Benefits and HR Operations to deliver HR programs and services to the client group.
Key Responsibilities:

-Applies HR strategies around employee engagement, proactive labor relations, policy development, and culture to client groups.

-Partners closely with Employee Relations COE and client group people leaders to ensure the consistent and fair resolution of employee relations issues and handles day to day employee relations matters.

-Provide support to clients with the implementation, administration, and delivery of programs, procedures, and guidelines to help align the workforce with the strategic goals of the company.
Focus on service delivery with client groups.

-Counsels leaders on managing performance issues and partners with them on the delivery of all corrective actions at the written warning stage and any that progress beyond that step as well.

-Coach Managers in their communication, feedback, recognition and interaction responsibilities with the employees who report to them.

-Build knowledge of the organization, key business drivers, internal processes and customers in an effort to better help assigned client groups meet their business needs.

-Assist with change management, coaching and development of area leadership.

-Participate in team meetings within respective client groups to proactively develop solutions to support business strategy and to establish and maintain productive internal and external working relationships.

-Represents the organization on projects and may perform in project leadership role and may guide the activities of lower level personnel.

-Promotes client group activities around the company's Mission & Values and Diversity & Inclusion initiatives.

-Supervise, coach and mentor HR Generalist.

-Perform all other duties as assigned.
Qualifications:

-Bachelor's degree preferably in Human Resources Management and/or Industrial Relations or equivalent work experience is required.
SHRM certification preferred (PHR, SPHR)

-Minimum five to seven years' related professional HR business partner experience required.

-Requires proven ability to think strategically, use good judgment, as well as possess strong analytical, decision making, negotiation and problem solving skills.


-Knowledge of local, state and federal employment laws and regulations is required.

-Strong experience base in handling and resolving complex employee relations issues required.

-Must be able to effectively interact, provide direction, and resolve problems in employment matters with division-wide personnel and external customer/applicants.

-Requires strong facilitation skills and proven ability to interface with all levels of the Company. Ability to organize and prioritize work and handle multiple tasks simultaneously under pressure and meet goals/deadlines is a must.

-Must be able to maintain a calm attitude, think clearly, and stay focused.

-Must be able to work effectively in a highly matrixed, fast- paced, change-oriented, and challenging work environment.

-Requires the use of effective verbal and written communication skills in the development and presentation of human resources programs with all levels of personnel within the organization.

-Can effectively coach and counsel managers and employees in various employment matters, as well as represent the company in legal employment matters.

-Excellent interpersonal, organizational and communication skills is required.

-Must be willing and flexible to travel and work out of multiple locations within geographic area.

FCC Unit_TWC: 0593
Controlling Establishment ID: 00436 - Morrisville Paramount

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Morrisville-Manager%2C-Human-Resources-Job-NC-27560/2610988/261098826109882013-07-19Time Warner CableHuman Resourcesfull-timeUSDstarting0BSMorrisville, NC, USPosting Job Title:Customer Care Professional
Requisition #: 146859BR
Posting Location: Morrisville, NC, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time

Posting Job Description

Time Warner Cable's Carolina Region currently seeks a Customer Care Professional for our Customer Care Department in Morrisville, NC. Please find below a brief description of the essential duties and responsibilities required to function successfully in this position.

Position Summary:


The purpose of this position is to provide customer sales and service support for the high speed data broadband product, digital phone and cable television in a manner consistent with Time Warner Cable policies, procedures, quality, standards, customer needs and applicable local, state, and federal procedures.

Schedule
: During the first 10 weeks, the scheduled training hours are M-F, 8AM - 5PM or 9AM-6PM

Shift
: TBD
: Must have flexibility and ability to work any shift between the hours of 7:00AM - 11:30PM, including weekends, and holidays.

Essential Job Functions:


Sales attempts to be made on all sales eligible calls with a focus on core products

Successfully completes the division's customer sales & service orientation program

Trains and becomes proficient in selling services by phone to customers and potential subscribers and in working to retain customer and maintain current service levels

Trains and becomes proficient in assisting customers in assessing service repair problems, scheduling service calls and meeting department standards for this function

Trains and becomes proficient in answering customer billing questions, including payment timetables

Trains and becomes proficient in assisting field employees in setting up and authorizing customer accounts

Meets department standards for handling sales support calls

Trains and becomes proficient in handling payment transactions, if applicable

Adheres to accepted company policy and procedures in providing services to customers

Maintains an acceptable standard of quality in dealing with the customer, both in attitude and ability

Maintains acceptable sales performance in the following areas: tiers, pay units, remote control units, additional outlets, downgrades and disconnects

Sales all company products effectively to in-bound calling customers and potential subscribers

Cooperates with co-workers

Responds politely to customers

Works as a member of a team

Accepts change in a productive manner

Performs other duties as assigned

Provide quality customer service via telephone, or by other type of correspondence with customers

Answer general information inquiries for customers on rates, programming, installation, upgrading, downgrading, transfers, disconnections, and billing questions

Perform necessary functions for new and prospective customers, including scheduling of installations, entering of account information on a computer system, selling services, upgrading services, providing information on service availabilities, and providing general information on online services in a call center environment

Review billing statements with customers

Compute and coordinate payment arrangements with customers on delinquent accounts within the guidelines set forth by the department

Provide technical support for customers addressing use of equipment, how to order pay-per-view events, and set- up issues

Perform technical troubleshooting for reception problems prior to issuing a repair call

Schedules and cancels work assignments for installers

Determine referral of high-speed data (HSD) calls to the correct ISP vendor, as well as appropriately direct HSD trouble calls to either the National Help Desk or to internal HSD personnel

Ability to work independently

Possess excellent verbal and written communication skills

Job Requirements:


1-2 Years Customer Service Experience required

1-2 years sales and retention experience required

Accuracy and attention to detail required

Adequate written, verbal, and interpersonal communication skills required

Ability to work hours outside of normally scheduled shift with little or no advance notice required

Ability to read and write in English and use arithmetic skills accurately to complete daily paperwork required

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence

Ability to speak effectively before groups of customers or employees of organization

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations

Education and Experience:


Experience in the cable industry preferred

Associates Degree preferred

A+ Certification preferred

FCC Unit_TWC: 0593
Controlling Establishment ID: 00436 - Morrisville Paramount

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Morrisville-Customer-Care-Professional-Job-NC-27560/2665696/266569626656962013-07-19Time Warner CableCustomer Service/Member Servicesfull-timeUSDstarting0BSMorrisville, NC, USPosting Job Title:Generalist, Human Resources
Requisition #: 146007BR
Posting Location: Morrisville, NC, US
Area of Interest:Human Resources
Position Type: Full Time

Posting Job Description

Position Summary:
The Generalist, Human Resources serves as a business partner for leaders and provides day to day functional human resources support within a designated client group. This role will also provide support to the Human Resources team as needed.
Essential Job Functions:
- Assist in developing and maintaining effective employee relations with employees, supervisors and managers in respective functional client groups of 200+ employees. Works closely with supervisors and managers to ensure the consistent and fair resolution of employee relations issues. Ensures all data available is reviewed prior to rendering a decision that is in the best interest of the employee and the company.
- Assist in the implementation of human resources projects and initiatives. Work assignments are structured and may be supervised.
- Ensures that all programs, training, compensation, resources and benefits are administered fairly and consistently.
- Conducts New Employee Orientation.
- Responsible for providing support to clients in a variety of forums including; company programs and policies, organizational development, employee and labor relations, and employee recognition. Assignments may focus on service delivery for assigned clients groups and across locations providing guidance on routine issues.
- May counsel employees concerning work-related problems and conduct termination interviews, providing feedback to management when appropriate.
- Administer Exit Survey on all voluntary terminations. Facilitate all termination paperwork for voluntary and involuntary terminations.
- Participate in unemployment hearings of impacted employees within respective functional groups.
- Participate in team meetings within respective client groups. Educate assigned client groups regarding policy and procedure changes.
- Responsible for compiling data and HR metric reports for business leaders.
- Builds knowledge of the organization, processes and customers in an effort to better help assigned client groups meet their business needs.
- Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Uses existing procedures to solve routine or standard problems; receives instruction, guidance and direction from others.
- Maintains performance management and merit process within assigned client groups
- Provides employees direction on filing for leaves of absence including, Medical, FMLA and/or Worker's Compensation claims.
- Track and compile data regarding Worker's Compensation claims and modified work duty within assigned client groups.
- Entry level professional responsible for routine client support and HR administration for assigned client groups.
- Perform all other duties as assigned.
Job Requirements:
- 2+ years of experience in advising and coaching through disciplinary actions, personnel decisions preferred.
- 2+ years of experience in conducting internal investigations recommending appropriate course of action/resolution preferred.
- MS Word, Excel and PowerPoint required. PeopleSoft or other HRIS experience preferred.
- Sense of urgency, and ability to delivery on commitments. Experience with company programs and policies, org development, labor relations, and performance improvement preferred.
- Ability to juggle multiple tasks in a fast-paced environment required.
- Excellent organizational, and communication skills required.
- Must handle confidential matters with appropriate discretion.
- Valid driver's license and good driving record required.
The above list of duties and responsibilities is intended to describe the overall nature and level of work being performed by individuals assigned to this position. The list is not intended to be an exhaustive list of all duties, responsibilities or skills that may be required of individuals in this position.
Education and Experience:
- Bachelor's degree preferably in Human Resources Management or equivalent experience required.
- 2+ years of Human Resources or leadership experience preferred.
Travel requirements and frequency: Overnight Travel Negligible (Ground Travel: 10-20%)
Legal/Financial Responsibilities: Requires adherence to Time Warner Standards of Business Conduct. Position must assist in maintaining the confidentiality of customer and business data at all times.

FCC Unit_TWC: 0593
Controlling Establishment ID: 00436 - Morrisville Paramount

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Morrisville-Generalist%2C-Human-Resources-Job-NC-27560/2585068/258506825850682013-07-19Time Warner CableHuman Resourcesfull-timeUSDstarting0BSMorrisville, NC, USPosting Job Title:Direct Sales Representative
Requisition #: 143511BR
Posting Location: Syracuse, NY, US
Area of Interest:Sales
Position Type: Full Time

Posting Job Description

Time Warner Cable East Region Sales Department currently seeks a Direct Sales Representative located in Syracuse, NY. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

POSITION SUMMARY:

Responsible for generating new and upgraded sales door-to-door of cable and related services to potential and existing subscribers.

ESSENTIAL JOB FUNCTIONS:

- Canvasses assigned territory for new customers and make sales calls in person to existing and potential customers throughout the Division.

- Ability to properly answer general information inquiries for customers related to pricing, programming, billing and installation.

- Completes customer sales orders and collect monies, if necessary.

- Provides customer follow-up calls as needed.

- Retrieves any miscellaneous company equipment while in the field.

- Works various and periodic shifts on a rotating basis at retail locations, including evenings and weekends.

- Must be able to report to the work office location on a daily basis.

- Attends all sales and product knowledge meetings including sales training classes.

- Submits all daily tracking reports per the department guidelines.

- Achieves all established goals set by management on a consistent basis including contacting the required number of issued leads.

- Provides accurate, precise and prompt sales and commission reports to Direct Sales Supervisor and/or team Lead.

- Maintains current company materials of all prices, programming and channel line- ups, etc.

- Assists and participates in other projects as required including retail site events and trade shows.

- Follows all guidelines established by the Marketing/Sales Department.

- Maintains a positive company image and provides excellent customer service.

- Performs other duties as assigned.

JOB REQUIREMENTS:

- Demonstrates effective sales, listening and time management skills.

- Excellent presentation and communication skills.

- Possesses the ability to travel door- to-door.

- Provides and maintains a valid driver's license, safe driving record, and own vehicle including proof of vehicle liability insurance coverage as required by the Company.

- Ability to work rotating shifts at retail kiosk locations, including evenings and weekends.

- Ability to work flexible shifts and schedules.

- Ability to work independently.

- Possesses general knowledge of service area and map reading skills.

- Ability to continuously learn and retain knowledge of new services and promotions being offered by the company.

- Possess ability to learn and execute marketing/selling techniques.

- Requires strong interpersonal skills including excellent listening and people skills.

- Understands and adheres to all Company and department policies and procedures.

- Ability to add, subtract, multiply, and divide using whole numbers and decimals.

- Basic knowledge of mathematics.

EXPERIENCE:

- Sales experience desired.

- Basic knowledge of cable billing system preferred.

CUSTOMER COMMUNICATION:

- Interacts extensively with external customers over the phone and in person.

- Regularly interacts with Division employees and occasionally with employees of other cable divisions and internal departments.

CBTWC 5/20/13

FCC Unit_TWC: HQ450
Controlling Establishment ID: 00247 - Syracuse Court

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Syracuse-Direct-Sales-Representative-Job-NY-13201/2413106/241310624131062013-07-19Time Warner CableSalesfull-timeUSDstarting0BSSyracuse, NY, USPosting Job Title:Supervisor, Emergency Response Center
Requisition #: 145844BR
Posting Location: Syracuse, NY, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time

Posting Job Description

The Time Warner Cable Corporate office currently seeks a Supervisor for our Emergency Response Center Department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Essential Job Functions:

Ÿ
Supervises and coordinates activities of Lead Alarm Agents and Alarm Agents engaged in handling in-bound calls,
alarm signals, data entry, and reporting/scheduling.

Ÿ
Ensures productivity standards are met daily; including, but not limited to, average speed of answer, calls per hour,
abandonment levels, percent talk time, and service level.
Ÿ
Provides ongoing coaching for Lead Alarm Agents and Alarm Agents; monitors and provides feedback.
Ÿ
Handles difficult and/or complex customer issues.
Ÿ
Works with the Operations Manager and other supervisors to improve Emergency Response Center operations.
Ÿ
Assists with interviewing, hiring, disciplinary action, and performance evaluations.
Ÿ
Acts as liaison between management and staff.
Ÿ
Assists with scheduling coverage in conjunction with corporate support team.
Ÿ
Provides assistance to operations support team as traffic/coverage indicates.
Ÿ
Coordinates and implements training schedules and materials for alarm processing in conjunction with corporate
training support team.
Ÿ
Conducts new employee training, on-going training, monitoring, and feedback in conjunction with corporate support team.
Ÿ
Maintains training materials, records, and certification processes in conjunction with corporate support team.
Ÿ
Exhibits leadership qualities throughout the department.
Ÿ
Assists with hardware and software systems administration/maintenance.
Ÿ
Performs equipment checks.
Ÿ
Provides a detailed monthly report to management.
Ÿ
On-call duties during off-shift hours to support system administration.
Ÿ
Is knowledgeable of and committed to a diverse workforce and supports the Division EEO/AA goals.
Ÿ
Cultivates a positive and respectful work environment through employee education, positive reinforcement, modeling the
behavior, providing adequate work tools, and administering
Ÿ
Shift Hours: Monday-Friday 3:00 PM - 12:00 AM (may be subject to change)

Job Requirements:

Ÿ
Knowledge of alarm monitoring software, billing systems, and emergency response center operation.
Ÿ
Strong organizational, communication, and interpersonal skills.
Ÿ
Ability to work under stress and handle multiple tasks.
Ÿ
Must maintain a high level of confidentiality and judgment in dealing with customer and employee issues and
handling complicated requests.
Ÿ
Word and spreadsheet experience.
Ÿ
Excellent customer service skills, ability to work independently, as well as inspire team atmosphere.
Ÿ
Excellent analytical and problem solving skills.
Ÿ
Ability to operate and troubleshoot basic office equipment (PC, printer, fax, receivers, alarm panels, telephone
system, various software packages).
Ÿ
Must fulfill applicable Alarm Operator Licensing and registration requirements.

Ÿ
Central Station Alarm Association (CSAA) Operator Certification Level 1 & 2 must be obtained within six months
of accepting position.

Preferred Qualifications:

One to three years previous experience in a call center; monitoring center experience preferred.
Previous experience supervising, coaching and developing staff preferred.
Bi-lingual, fluent in Spanish.
Education and Experience:Associate's degree (A.A.) or equivalent from two-year college or technical school; or three months to one year related experience and/or training; or equivalent combination of
education and experience.

Supervisory/Managerial Responsibilities:
Supervisor: Plans, staffs, evaluates and directs work of employees of a work unit.

Travel Requirements:
None

We are proud to offer a robust benefits package including medical, dental, vision, pension, a matched 401(k) plan, tuition reimbursement, and discounted services for employees who reside in a Time Warner Cable service area. Qualified candidates should apply online at www.timewarnercable.com.


FCC Unit_TWC: 1053
Controlling Establishment ID: 00168 - East Syracuse Fly Rd

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Syracuse-Supervisor%2C-Emergency-Response-Center-Job-NY-13201/2586916/258691625869162013-07-19Time Warner CableCustomer Service/Member Servicesfull-timeUSDstarting0BSSyracuse, NY, USPosting Job Title:BB Technician 1
Requisition #: 146418BR
Posting Location: Syracuse, NY, US
Area of Interest:Construction
Position Type: Full Time

Posting Job Description

Time Warner Cable currently seeks a BB Technician I for their Technical Operations Department in Syracuse, NY.
Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Purpose:
Responsible for installing one or all of the following at the customer's home or office: cable, high speed data, and digital phone. Equipment installed may include analog or digital systems for video, high-speed data and voice.
Management reserves the right to add, change or revise this job description at any time.
Essential Job Functions:
- Connects, disconnects, adds outlets, and installs customer premise equipment (CPE).
- Downgrades and disconnects cable and related services in subscriber homes by disconnecting coaxial cable from the directional tap for both underground and aerial cable systems. Disconnects splitters and installs service traps.
- Educates customers concerning the use of Time Warner Cable services.
- Understands the concept and process of how cable television service is delivered in order to troubleshoot and repair any problems during installation.
- Troubleshoots and repairs all cable related services and equipment.
- Markets all cable related services to customers in order to maximize sales of company products/services. Keeps good customer service in mind.
- Understands and adheres to Time Warner Cable and Industry Safety standards while performing the job.
- Communicates with Dispatch via two- way radio and telephone to give and receive information when working in the field.
- Reads daily work orders that provide information on subscriber addresses and the services that need to be performed. Routes orders to efficiently perform duties as well as to satisfy the customer. Must be flexible with the original route to meet the demands of the customer.
- Collects required CPE, deposits, installation fees and other required monies.
- Insures that company vehicle is properly stocked.
- Is responsible for all CPE inventory assigned.
- Will be held accountable to complete daily work as established by the department.
- Performs vehicle safety inspection on a weekly basis, and submits reports to supervisor.
- Available for on call duties as required by department schedule.
Job Requirements:
- Requires ability to carry and deploy company issued fiberglass extension ladders.
- Must be able to obtain ladder certification during first month of new employee training.
- Must possess a valid NYS driver's license and safe driving record.
- Must be proficient in using Workforce Management system.
- Must maintain a professional appearance and wear company uniform and I.D. at all times.
- Requires ability to communicate effectively, tactfully and courteously with all customers and employees.
- Must be able to continuously learn and retain knowledge of new services being offered by the company.
- Must possess good manual dexterity. Ability to use small hand tools.
- Requires ability to efficiently assess a job to determine how it should be completed. Ability to determine how to most efficiently and effectively complete work at customer's home.
- Must possess basic math skills and reading comprehension.
- Must understand technology as related to all products offered by Time Warner Cable, Central NY Division.
- Must be available for overtime as required by business operations.
- Attention to detail is required.
- Ability to read street maps.
- Basic computer skills.
Education and Experience:
- High school diploma or general education degree (GED) or equivalent combination of education and experience.
- Associate's degree in electronics or related field desired. - Successful completion of cable industry, computer, and technical related coursework.
- Experience in a mechanical/construction/automotive or electronic field is helpful
- Customer service experience in a fast paced, customer oriented environment helpful.
Physical Demands:
- Frequent lifting of weights up to 95 lbs. Must be able to lift and maneuver ladders.
- Must be able to drive a company vehicle on a frequent basis and while driving must not pose a threat to the safety of others.
- Must meet manufacturer's weight requirements for all equipment used including bucket trucks and ladders.
- Ability to climb 20+ foot telephone poles and work off extension ladders on a frequent basis.
- Frequently utilizes hand tools, including but not limited to small hand tools.
- Frequent use of a two-way radio.
- Ability to work underground or in high places.
- Frequently communicates in person and by telephone. Must be able to use all safety and climbing equipment.
Customer Contact:
Extensive outside contacts with customers and the general public. Interfaces with other technical systems, personnel, and Dispatch.
Legal or Financial Responsibilities:
Requires adherence to Time Warner Standards of Business Conduct. Position must assist in maintaining the confidentiality of customer and business data at all times.

CBTWC 06/13/13

FCC Unit_TWC: 1053
Controlling Establishment ID: 00160 - Syracuse Fair Lakes

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Syracuse-BB-Technician-1-Job-NY-13201/2655781/265578126557812013-07-19Time Warner CableConstructionfull-timeUSDstarting0BSSyracuse, NY, USPosting Job Title:Sales Assistant
Requisition #: 146683BR
Posting Location: Syracuse, NY, US
Area of Interest:Ad Sales
Position Type: Full Time

Posting Job Description

Essential Job Functions:

Assist with activities between the sales staff, other departments, and our client base, by performing the following duties:

-Ability to multi-task and prioritize workload based on sales team's needs and internal deadlines

-Account management for several Account Executives-this includes the ability to manage all internal aspects of AE's accounts from start to finish. Examples include building a client in CRM to inputting orders in Strata View 32, to working with internal TWC departments to create schedules and book an order through the system.

-Strong written and verbal communication with internal and external TWC customers on a daily basis.

-Manages all digital orders for sales team, including booking online and VOD orders and managing online and VOD orders from start to finish and troubleshooting any issues with digital orders with internal TWC teams.

-Work collaboratively with the finance and billing teams to research invoice and account billing discrepancies.

-Communicates daily with client and traffic team on missing traffic, make-goods, and late orders.

-Exercises judgment to manage make-goods and pre-emptions on assigned AE's orders on a daily basis to ensure that all revenue is being added back in as quickly as possible.

-Works with assigned AEs at the end of each month to provide monthly recaps on key and target accounts.

-Provides AEs with requested reports and assists AEs in analyzing reports for all linear and digital orders, as requested.

-Analyzes all monthly finance reports for the sales team and provides the billing department with all missing scripts and updates for co-op and calendar billing clients.

-Works with billing department to update billing information on AE's accounts to ensure that accounts are set up correctly in CRM and Eclipse.

-Performs period customer service touch points to confirm invoice receipt and answer questions.

-May coordinate with client solutions, production and schedule building departments.

-Works with sales management to implement sales contest boards and tracking.

-Researches and problem-solves all account issues for sales team. This includes wrong traffic running, billing discrepancies, credit issues, digital reporting, etc.

-May perform other tasks in support of Account Executive(s) including administrative, eTIMe tracking, and any other duties as assigned or as they become evident, in order to maximize the effectiveness of the AE.

Job Requirements:

Experience in computer software including MS Office and Spreadsheets at a minimum is required; any experience in software similar to our sales support packages preferred.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively communicate with peers, co-workers, key clients and superiors in written and verbal form; ability to present information and respond to questions from groups of managers, clients, customers, and the general public

Education and Experience:

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience

FCC Unit_TWC: ADNE
Controlling Establishment ID: 00234 - Syracuse Erie Blvd

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Syracuse-Sales-Assistant-Job-NY-13201/2642230/264223026422302013-07-19Time Warner CableAd Salesfull-timeUSDstarting0BSSyracuse, NY, USPosting Job Title:Customer Care Agent
Requisition #: 146648BR
Posting Location: Syracuse, NY, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time

Posting Job Description

Time Warner Cable''s Customer Operations/Service Department currently seeks Customer Care Agents located in Syracuse, NY. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Position Summary:

To provide courteous, efficient, and quality service to all customers. Works under general supervision in a fast-paced environment to handle billing inquiries, service problems, and generate customer sales.

Essential Job Functions:



Answers and responds to a high volume of telephone calls from customers inquiring about company products, services, and billing issues.

Schedules product installations and service appointments.

Uses computerized billing system to obtain service availability dates and to schedule appointments.

Processes work orders and other job-related paperwork.

Informs and aggressively markets all cable services to customers in order to maximize sales of company products/services.

Uses transition statements as a selling technique. *Probes to determine reasons for requested downgrades or disconnects and attempts to retain customers and services.

Troubleshoots service and equipment problems over the telephone with customers and resolves issues or escalates to next level.

Interacts with peers, supervisors, and managers across departments to resolve customer issues.

Reviews billing statements with customers and computes costs associated with the statement in order to resolve discrepancies and to answer questions.

Adjusts customer billing statements on the computerized billing system when a service-related problem has occurred.

Uses empowerment skills to analyze a situation to resolve issues.

Follows scripts, policies and procedures as established by department guidelines.

Effectively uses tools provided (Intranet, DPOM, screen pop-ups, etc.) to address customer issues and to update knowledge and skills.

Maintains confidentiality of customer information, including both personal and financial information, as required by company policy.

Maintains professional conduct in all customer and co- worker interactions.

Performs other duties as assigned.

Educational requirements:

High School Diploma or general education degree (GED) or equivalent combination of education and experience.

Basic math and computer/keyboarding skills required.

Understanding of browsers, email and the internet.

Experience:

One year face-to-face and/or customer contact experience required.

Experience browsing the internet and sending/receiving email through an Internet Service Provider such as Road Runner, AOL, or Earthlink.

Six months to one year previous sales and service experience preferred.

Job Requirements:

Must have one year face-to-face and/or phone customer contact.

Ability to maintain and enhance working knowledge of continually changing trends in consumer electronics, which includes but is not limited to high definition TV, fiber optics, audio/video, telephony, and high speed data technology.

Must understand technology as related to all products offered by Time Warner Cable.

Must possess excellent verbal communication skills including the ability to communicate effectively, tactfully and courteously with all clients and employees.

Must possess minimum one year of Windows-based computer experience.

Must possess basic mathematical skills and the ability to learn computerized billing system.

Must be able to continuously learn and retain knowledge of new services and promotions being offered by the company.

Must possess ability to learn and execute telephone marketing/selling techniques.

Ability to identify wants and needs of the customer and offer additional services based on those needs.

Makes best package recommendation to customer on all calls.

Must be able to work flexible hours and be available for overtime as required by business operations.

Must be able to answer telephone calls at levels set by department standards.

Has an understanding of departmental policies and procedures.

Must be able to perform multiple tasks simultaneously while on the phone with customer.

Strong attention to detail required.

Proficiency in Spanish helpful.

The above list of duties and responsibilities is intended to describe the overall nature and level of work being performed by individuals assigned to this position. The list is not intended to be an exhaustive list of all duties, responsibilities or skills that may be required of individuals in this position.

FCC Unit_TWC: 1053
Controlling Establishment ID: 00160 - Syracuse Fair Lakes

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Syracuse-Customer-Care-Agent-Job-NY-13201/2648281/264828126482812013-07-19Time Warner CableCustomer Service/Member Servicesfull-timeUSDstarting0BSSyracuse, NY, USPosting Job Title:Web Developer, YNN Syracuse
Requisition #: 146118BR
Posting Location: Syracuse, NY, US
Area of Interest:Other
Position Type: Full Time

Posting Job Description

Time Warner Cable currently seeks a Web Application Developer to support custom development for our News and Local Programming Division. The Web Application Developer's role will focus on c lient side development for our News, Sports and Lifestyles websites and mobile applications. The candidate will develop, test, launch, and maintain efficient and user friendly web applications for our portfolio. Candidate will work with other developers in our Architecture, Development & Engineering Converged Technology Group. Candidate must be highly organized and able to work efficiently on multiple projects simultaneously to meet aggressive deadlines.

Our team strives to work with the best people and technology possible. The successful candidate in this position looks to innovate the delivery of video and information for display and interaction on Time Warner Cable websites for its news, local sports and lifestyles content.

Essential Job Functions:

Candidate will focus on UI development, employing current JavaScript libraries and frameworks to create scalable, optimized web applications.

Job Requirements:

Minimum of 3+ years of Enterprise level client-side application development experience in a cross-browser environment Exceptional Object-Oriented JavaScript, jQuery, and AJAX Proficiency and experience in HTML5 and CSS Demonstrates proficiency with Photoshop Strong understanding of client-side optimization and performance tuning techniques Proficient with common JS libraries (jQuery, Underscore, Dojo, YUI, or similar) Experience developing with an MVC/MV* JS framework (Backbone, Ember, AngularJS, or similar) Demonstrate experience with User Interface Design and Usability and converting design assets into fully functional web applications Comfortable working in command-line Linux/Unix environments. Familiarity with version control (Git, Subversion)

Preferred Qualifications:

Familiarity with AMD or CommonJS module formats and script loading (RequireJS, curl.js) Experience with server-side technologies and web servers (Java, Node.js, Apache, Nginx, RESTful frameworks) Experience developing dynamic Web applications at scale (>1M+ monthly unique visitors) Experience with testing frameworks (automated testing, performance testing, load generation) and performance optimization Object-Oriented CSS (OOCSS) Experience with mobile web development and optimization Experience with distributed NoSQL technologies such as CouchDB, MongoDB and the Java Content Repository (JCR) specification Demonstrated experience with Web analytics (Omniture, Google Analytics) Experience with Web Content Management solutions Knowledge of Object-Oriented Design / Agile Development / Test-driven development

Education:

Bachelor's degree (B.A. or B.S.) from four-year college or university; or equivalent training, education and experience.

FCC Unit_TWC: NWNYC
Controlling Establishment ID: 00234 - Syracuse Erie Blvd

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Syracuse-Web-Developer%2C-YNN-Syracuse-Job-NY-13201/2596908/259690825969082013-07-19Time Warner CableOtherfull-timeUSDstarting0BSSyracuse, NY, USPosting Job Title:Coordinator, Direct Marketing
Requisition #: 146129BR
Posting Location: New York, NY, US
Area of Interest:Marketing
Position Type: Full Time

Posting Job Description

The Time Warner Cable Corporate office currently seeks a Media Coordinator for our Marketing Department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Essential Job Functions:

- Assists media Manager with approval of media plans and buys

- Executes detail on creative needs and implementation

- Develops and distributes broadcast/print traffic instructions

- Coordinates communication with all internal and external creative and media teams

- Organizes 800# and call response tracking

- Understands media basics --- R/F/GRPs

- Familiarity with local media channels and/or Direct Response, Multicultural targets

- Classifies overriding creative rotation direction for television and controls distribution

Job Requirements:

- Highly detailed, with ability to thrive in a fast-paced, deadline-driven environment

- Previous agency or telcom experience, direct marketing experience preferred

- Highly skilled in MS Office software, particularly Excel, PowerPoint and Outlook

- High degree of initiative, personal responsibility and ownership

- Ability to execute responsibilities in a timely and accurate manner

- Strong interpersonal skills, working as a team member with internal stakeholders as well as external strategic partners

- Ability to work effectively with cross-functional counterparts

- 1-3 years relevant experience

- College degree required

Education and Experience:
Bachelor's degree (B.A. or B.S.) from four-year college or university; or equivalent training, education and experience


Supervisory/Managerial Responsibilities:
No Supervisory responsibilities with this position.

FCC Unit_TWC: HQ452
Controlling Establishment ID: 00449 - NYC 1633 Broadway

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/New-York-Coordinator%2C-Media-Job-NY/2594313/259431325943132013-07-19Time Warner CableMarketingfull-timeUSDstarting0BSNew York, NY, USPosting Job Title:Sr. Coordinator, Construction
Requisition #: 144624BR
Posting Location: Richlands, VA, US
Area of Interest:Construction
Position Type: Full Time

Posting Job Description

Time Warner Cable's East Region Construction Department currently seeks a Senior Construction Coordinator in Richlands, VA. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
PURPOSE:

The purpose of this position is to be responsible for all phases of cable construction projects in a manner consistent with Time Warner Cable policies, procedures, quality work standards, customer needs, and applicable local, state and federal regulations. The Construction Coordinator will report on the status of construction projects and serve as the primary point of contact for vendors, project personnel, local and state government agencies and utility companies.
KEY RESPONSIBILITIES:

- Project assignments will include fiber network planning and construction for both residential and commercial construction projects. Project complexities may range from short and long term construction projects with associated timelines or multi phased schedules, including residential and multi dwelling projects, joint trench, commercial construction, forced relocations, node splits, upgrades, etc. as well as Serviceability's, small plant extensions, cable replacements, apartment rewires, plant repairs, power supply replacements/upgrades, etc.

- Completes field serviceability and site survey requests including cost estimates and submission of estimate to payer for reimbursement if applicable.

- Design and documentation of Residential and Commercial fiber networks.

- Wavelength management

- Prepare and complete various construction related paperwork and permits. This may includes: interstate crossing permits, railroad crossing permits, pole attachment permits, strand map information, system designs, and purchase authorizations, in addition to various weekly and monthly construction reports.

- Verify easements and obtain right-of-way agreements as applicable with system new build or rebuild.

- Monitor actual material and labor spending against Project Authorizations and ensure accuracy of and approval of contractor invoices.

- Partners with design center, various sales associates, building owners, developers, local and state municipalities regarding projects.

- Represent TWC at pre construction and planning meetings.

- Prepares and completes any necessary weekly/monthly and field operation reports.

- Works with technical operations regarding system acceptance guidelines and associated paperwork.

- Authorize vendor invoices for materials and approved construction extensions.

- Coordinate the construction activity with the contractor, ensuring all construction specifications, and safety guidelines are adhered to.

- Report all unsafe acts, conditions, accidents and injuries in compliance with Time Warner procedures and FCC and OSHA regulations.

- Assisting Manager and Supervisor in performing the duties of the supervisor in the absence of the supervisor

- Demonstrates advanced proficiency in all areas of construction and cable-plant and specialized knowledge in some.
EDUCATION/EXPERIENCE:

- Associate's Degree (A.A.) in Business, Engineering; or equivalent combination of education and experience

- Five years related field experience
QUALIFICATIONS/SKILL SET:

- Working knowledge of OSHA, FCC and TWC regulations and specifications, supervision and office procedures.

- Understanding of cable plant, radio procedures, basic mathematics, and city and county map reading.

- Knowledge of commercial fiber networks including CBTH and Metro E networks

- Working knowledge of all aspects of fiber network construction, splicing, testing and troubleshooting

- Knowledge of aerial and underground engineering/construction.

- Ability to handle multiple tasks simultaneously, working efficiently and effectively under deadlines.

- Technically proficient in all aspects of fiber optic engineering, construction, and splicing procedures.

- Understanding of OTDR, Fusion Splicer, Meters and Analyzers

- Ability to organize and control inventories.

- Must possess a valid driver's license with good driving record.

- Requires completion of level II training and twelve months at level II and on job performance.

- Requires completion of level III training and twenty-four months at level III and on job performance
COMMUNICATIONS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
REASONING:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Ability to deal with problems involving several concrete variables in standardized situations.
LEGAL/FINANCIAL RESPONSIBILITIES:

Requires adherence to Time Warner Standards of Business Conduct. Position must assist in maintaining the confidentiality of customer, business, and personnel data at all times.

FCC Unit_TWC: 0587
Controlling Establishment ID: 00033 - Greensboro North Regional Rd

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Richlands-Sr_-Coordinator%2C-Construction-Job-VA-24641/2658857/265885726588572013-07-19Time Warner CableConstructionfull-timeUSDstarting0BSRichlands, VA, USPosting Job Title:Account Executive 1, Gov/Ed
Requisition #: 146623BR
Posting Location: Greensboro, NC, US
Area of Interest:Sales
Position Type: Full Time

Posting Job Description

As a technology leader in the telecommunications industry and one of the largest cable operators in the nation, Time Warner Cable Business Class has a uniquely strong marketplace position. We built our business on the single focus of being a best-in-class telecommunications service provider, and we are looking for best-in-class sales leaders to join us in our drive to success.

Position Summary

The Account Executive 1 position is a consultative field sales position within our Business Class commercial sales team. Individuals in this position are responsible for voice, data and video sales within a defined sales territory.

Essential Job Functions:

- Conducts proactive consultative needs analysis with new prospective customers, including the development of client centric product solutions

- Understands the communication needs of small and mid-sized business customers and designs solutions to meet those unique business needs

- Responsible for achieving a monthly revenue quota in data, phone and video sales

- Designs, develops and delivers sales proposals and presentations on product benefits

- Self-generates leads by contacting prospective clients by telephone, cold call premise visits, networking and industry events

- Qualifies new leads and requests site surveys to determine serviceability of prospects, including submission of ROI analysis to sales management

- Maintains all sales databases necessary to report sales activity and customer information

- Works with the Account Management team to ensure timely handoff of sold accounts for ongoing management and retention

- Works in conjunction with other business services support groups, including sales engineering, sales support and marketing personnel

- Attends all sales meetings and training sessions as required by management

Preferred Qualifications:

- Three or more years of sales experience exceeding revenue quotas, preferably selling data, voice and/or video solutions in the telecommunications industry

- Working knowledge of computers, computer networking, the Internet and fiber connected networks preferred

- Strong networking and negotiation skills required

- Strong verbal, written and interpersonal communication skills required

- Requires ability to multitask, as well as work efficiently and effectively within required deadlines

- The ability to learn quickly and apply that knowledge, along with the ability to work in a team environment is required

- Must have a valid driver's license and clean driving record

Education and Experience:

Bachelor's degree from a four-year college or university; or equivalent training, education and experience.

Additional Educational Information (if any): Telecommunications industry experience preferred.

Travel Requirements:

No

Supervisory/Managerial Responsibilities:

No Supervisory responsibilities with this position.

FCC Unit_TWC: 0587
Controlling Establishment ID: 00425 - Greensboro Spring Garden

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Greensboro-Account-Executive-1%2C-GovEd-Job-NC-27395/2661867/266186726618672013-07-19Time Warner CableSalesfull-timeUSDstarting0BSGreensboro, NC, USPosting Job Title:BB Installer 1
Requisition #: 146823BR
Posting Location: Greensboro, NC, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time

Posting Job Description

Time Warner Cable currently seeks a Broadband Installer for our Technical Operations Department in Greensboro, NC. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Position Summary:

The purpose of this position is to complete installs from the tap to the customer premise equipment including video, HSD and telephony services.

Shift- Sunday - Thursday, 11:00 AM - 8:00 PM

Essential Job Functions:

Connects and disconnects cable, HSD, Telephony and pay television services as well as upgrades and downgrades, prewiring, and multiple dwelling installations according to installation standards, procedures and production requirements
Performs software installation on personal computers
Installs modem converters and related hardware
Troubleshoots PC problems as needed
Installs drops, grounds, outlets, converters, Telephony services and other cable devices in homes of subscribers
Completes wall fishes as needed
Tests all equipment to adjust signal strength and ensure optimum reception
Performs trouble shooting and repairs from the tap to the appropriate customer premise equipment
Thoroughly and effectively explains use of all services to customers Has ability to solve technical problems with customers through effective verbal communications
Ensures customer satisfaction
Recognizes opportunities to interest customer in additional services and presents information to customers on those services
Reviews, completes, and signs customer work order requests and insures all paperwork is properly and accurately completed
Submits accurate, readable and timely documentation
Handles monetary transactions with customers accurately and submits money and paperwork according to established procedure
Maintains and operates company vehicle, tools, materials and equipment in a safe and lawful manner
Recognizes, practices, and enforces safety rules and procedures when performing technical tasks
Reports accidents, injuries, unsafe acts or conditions in a timely manner
Demonstrates ability to learn equipment and steps required for correct installations and basic problem solving
Handles routine installations
When non-routine issues arise, chooses from clear cut courses of action for next steps and/or escalates Receives detailed instructions on all work
Work is closely supervised and reviewed for completeness and accuracy
Provides exceptional customer service, works various schedules including on-call support and performs other duties as assigned
Supports all department and company goals and objectives

Job Requirements:

Requires 3 or more months of related experience
Previous experience in PC software installation and troubleshooting preferred
Telephony installation and troubleshooting preferred
Prefer bi-lingual skills (Spanish/English)
Requires ability to use a computer terminal to access customer information and convey necessary information to customers
Ability to work well with others, produce accurate results, lift and carry equipment, use various tools and equipment, and use the radio is required
Must be able to maintain written documentation
Must be able to work independently in the field

Education and Experience:

High school diploma or general education diploma (GED)
Additional trade or vocational courses in basic electronics, CATV or related filed preferred
Prefer A+ certification

Travel Requirements:

A valid NC driver's license is required, along with a good driving record
Local travel to other division offices occasionally required
LEGAL/FINANCIAL REPSONSIBILITIES:

- Requires adherence to Time Warner Standards of Business Conduct

- Position must assist in maintaining the confidentiality of customer and business data at all times

FCC Unit_TWC: 0587
Controlling Establishment ID: 00425 - Greensboro Spring Garden

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Greensboro-BB-Installer-1-Job-NC-27395/2668931/266893126689312013-07-19Time Warner CableCustomer Service/Member Servicesfull-timeUSDstarting0BSGreensboro, NC, USPosting Job Title:Tech II (CTAC) Advance Support
Requisition #: 146861BR
Posting Location: Greensboro, NC, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time

Posting Job Description

The Time Warner Cable Carolina region currently seeks Advanced Technical II Support Representatives for our Customer Care Department in Greensboro, NC. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Position Summary


The Advanced Support Tech talks with customers by phone and/or email to resolve data problems and troubleshoots video, HSD (High Speed Data), digital phone and data services. Own all customer issues presented to you while acting as the customer's liaison into the company. Must be flexible to work any shift Sunday - Saturday.

Essential Job Functions:


Troubleshoot with TWC subscribers who are having difficulty with video, digital phone and data services utilizing all available diagnostic tools Once problems are resolved, agents are required to introduce new services or products to these customers following a specified sales process and must a meet a monthly sales quota

Resolve complex data problems that involve local network issues, email issues, modem trouble and other company owned equipment and/or software configurations

Utilize reasoning and critical thinking skills, identify appropriate fix agent and resolve single-user issues

Assist voice customers when needed, including but not limited to calling customers to confirm issue resolution

Assist, coach, train all support representatives on work-related procedures and products

May review tickets for potential system issues to escalate to different group as needed May assist with error trending, analysis and feedback sessions

Works with supervisors to streamline troubleshooting processes as well as create and maintain appropriate troubleshooting procedures

Needs to be able to provide exceptional customer service, works various schedules including on-call support and performs other duties as assigned

Supports all department and company goals and objectives

Job Requirements:


Familiarity with cable system operations, internet and telephony operations preferred

Must be able to work in a fast paced environment and have the ability to make decisions quickly

Ability to read and comprehend simple instructions, short correspondence, and memos Ability to write simple correspondence

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

Ability to read and interpret documents such as operating and maintenance instructions and technical papers related to equipment and/or troubleshooting processes

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions

Ability to deal with problems involving a few concrete variables in standardized situations

Education and Experience:


Job related 2 year degree or 2 years equivalent work experience required

Certifications in related subject matter Examples include but are not limited to A+, N+, MCSE, CCNA, etc preferred

Experience in supporting applications and equipment in a helpdesk environment preferred

FCC Unit_TWC: 0587
Controlling Establishment ID: 00033 - Greensboro North Regional Rd

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/West-Columbia-Tech-II-%28CTAC%29-Advance-Support-Job-SC-29033/2658856/265885626588562013-07-19Time Warner CableCustomer Service/Member Servicesfull-timeUSDstarting0BSGreensboro, NC, USPosting Job Title:Sales Assistant
Requisition #: 143877BR
Posting Location: Greensboro, NC, US
Area of Interest:Administrative/Clerical
Position Type: Full Time

Posting Job Description

Position Summary
Time Warner Cable Media Sales currently seeks a Sales Assistant. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Essential Job Functions:
Assist with activities between the sales staff, other departments, and our client base, by performing the following duties:
- Proofread contracts and insertion orders
- Work with traffic department to ensure advertising materials are in-house on a timely basis
- Perform daily administrative tasks, such as preparing memos, proposals and media kits
- Input orders into the computer system as needed

Preferred Qualifications:
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
- Ability to write reports, business correspondence, and procedure manuals
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

Education and Experience:
Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience

All candidates will be required to complete an assessment for this role, (typing & excel testing).

Generally works in an indoor office environment; overtime maybe required.

Time Warner Cable offers competitive benefits to include medical, dental, vision, a matched 401(k) plan, tuition reimbursement, free cable (in specified areas). Qualified candidates should apply on-line at www.timewarnercable.com. More on TWC Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most - at work and at home.

FCC Unit_TWC: ADCAR
Controlling Establishment ID: 00346 - Charlotte East Morehead

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Greensboro-Sales-Assistant-Job-NC-27395/2438702/243870224387022013-07-19Time Warner CableAdministrative/Clericalfull-timeUSDstarting0BSGreensboro, NC, USPosting Job Title:Executive Producer, YNN Buffalo
Requisition #: 145881BR
Posting Location: Buffalo, NY, US
Area of Interest:Editorial
Position Type: Full Time

Posting Job Description

SUMMARY


Provides quality, comprehensive 24-hour news programming to our viewers. Oversees all aspects of the daily production of news programming. Manages the activities of the producers, writers, reporters, technical staff and all other news production staff who are directly responsible for taking each news story from its concept to the air. Makes certain that we provide a balanced, accurate, objective picture of all newsworthy events.

ESSENTIAL DUTIES AND RESPONSIBILITIES



News Production


- Able to produce any show on any shift.

- Directly responsible for breaking news coverage.

- Supervises the production and editorial process and directs staff to maintain quality and ethical standards

- Available to staff on a daily or as needed basis to provide guidance and advice concerning production issues, answer technical/editorial questions and resolve problems.

- Keeps the news director and senior management informed on major issues dealing with the department.

- Oversees the editorial process on their shift, copy edits packages, show scripts and monitors the final edited version of taped stories.

- Makes key decisions on breaking news stories and how to cover them.

- Coordinates story coverage with other areas of the newsroom.

- Stays informed on current issues by reading newspapers, wires, assignment rundowns and other sources of information.

- Keeps informed on legal issues as they relate to news coverage and employment law.

- Reviews content of news stories and checks for errors of fact, technical errors, creative content, miscues, editorial mistakes and all elements needed to deliver quality news programming.

- Critiques shows to find ways to improve them. Writes up daily notes on problems and what could have been done differently.

Human Resources Management

- Makes recommendations for hiring, promoting and assigning qualified staff members or freelancers.

- Effectively utilizes, trains, develops, mentors and evaluates staff.

- Provides input on staff for formal performance reviews, disciplinary action and termination.

- Monitors staff on performance improvement plans.

- Keeps informed on legal issues as they relate to employment law.

- Resolves interpersonal issues and conflicts.

- Evaluates staff performance and gives on-going feedback for improvement.

Presentation Skills

- Consistently leads, participates in and contributes content for editorial and staff meetings.

- Occasionally represents station at other events.

Leadership

- Helps staff to understand the mission of the station.

- Communicates and ensures the achievement of short and long term goals to staff.

- Provides a motivating environment for staff.

- Serves as a liaison between editorial and all other departments to ensure all are working towards unified goals.

- Acts as a role model for staff by maintaining ethical, professional and legal standards.

Financial

- Authorizes staff overtime for news coverage.

- Authorizes use of stringer video.

- Approves of certain news gathering related expenses.

- Performs other duties as assigned.

QUALIFICATIONS


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

EDUCATION AND/OR EXPERIENCE


- Bachelors Degree, preferably in Journalism/Communication /English or related field.

- Required: At least 3 years news experience as a producer or executive producer.

- Minimum one cumulative year experience in the field as a reporter, photographer or field producer.

- Extensive experience covering news.

- Knowledge of Western New York.

- Experience writing, editing, creating news stories and making high-level editorial decisions.

KNOWLEDGE/SKILLS/ABILITIES


- Excellent verbal and written communication skills, strong interpersonal and good organizational skills.

- Strong computer skills and ability to work with common office software systems.

- Ability to use standard office equipment, including computers, fax machines, copiers, etc.

- Solid news judgment, with knowledge of current local news and newsmakers a plus.

- Ability to make quick decisions, multi-task, and work effectively and efficiently under pressure and deadlines.

- Must be able to use and have knowledge of common television newsroom computer systems and software, with ability to learn new software systems.

- Thorough knowledge of operational and office policies and procedures.

- Experience or functional knowledge of news video editing systems preferred, with knowledge of non-linear and or desktop-based editing systems a plus.

- Ability to shoot and edit video preferred.

WORKING CONDITIONS

- Fast-paced environment requiring flexibility, immediate and appropriate responses and swift news judgment.

- Stressful environment requiring patience, sensitivity and strong people skills.

- Creative, entrepreneurial environment that attracts talented people requiring the ability to listen, follow instructions, identify and meet their needs, and take constructive criticism.

- 24/7 on call.



APPLICATION PROCEDURES



Only applicants who apply online at www.timewarnercable.com/careers will be considered.





Time Warner Cable supports a drug-free environment


FCC Unit_TWC: NWNYC
Controlling Establishment ID: 00457 - Buffalo Chicago St

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Buffalo-Executive-Producer%2C-YNN-Buffalo-Job-NY-14201/2596615/259661525966152013-07-19Time Warner CableEditorialfull-timeUSDstarting0BSBuffalo, NY, USPosting Job Title:Photographer/Truck Operator - YNN Buffalo
Requisition #: 146512BR
Posting Location: Buffalo, NY, US
Area of Interest:Engineering/Technical Operations
Position Type: Full Time

Posting Job Description

DUTIES AND RESPONSIBILITIES


- Shoots VO's and SOT's for general news.

- Shoots and edits franchise segments when assigned.

- Ability to edit on Non-Linear systems and tape/tape units.

- Edits Story Packages.

- Communicates with Chief Photographer, Assignment Desk, Ingest and Video Journalists on a regular basis, including when out in the field.

- Drive and Operates microwave/satellite uplink & transmission truck.

- Assists with training new hires on camera equipment as needed.

- Maintain a positive work atmosphere by behaving and communicating in a manner that works well with co-workers, supervisors and customers and is in line with Time Warner Cable's Mission and Values.

- This job description is not intended to be all-inclusive, and employee may also perform other reasonable related business duties as assigned by the supervisor and other management as required.

QUALIFICATIONS


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

- College degree preferred.

- One year minimum previous experience necessary.

- Ability to shoot, edit and operate live trucks.

- Put together story packages; shoot VO's, SOT's, and work under pressure during live breaking news.

- Editing knowledge of tape to tape, Non-Linear skills a plus.

- Thorough knowledge of operation policies and procedures.

- Must have ability to handle various tasks simultaneously, organize, prioritize, make decisions and work efficiently and effectively under deadlines.

- Must be able to work weekends, evenings and holidays.

- Must have a valid driver's license.



APPLICATION PROCEDURES



Only applicants who apply online at www.timewarnercable.com/careers will be considered.



FCC Unit_TWC: NWNYC
Controlling Establishment ID: 00457 - Buffalo Chicago St

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Buffalo-PhotographerTruck-Operator-Job-NY-14201/2626565/262656526265652013-07-19Time Warner CableEngineering/Technical Operationsfull-timeUSDstarting0BSBuffalo, NY, USPosting Job Title:Manager, Human Resources
Requisition #: 146647BR
Posting Location: Rochester, NY, US
Area of Interest:Human Resources
Position Type: Full Time

Posting Job Description

Position Summary:
The HR Manager is responsible for client support and positive employee relations for a large employee base within the Western New York Market, typically over 1850 clients that span multiple functions and/or locations. This position serves as a senior HR presence with local client groups in assisting with HR issues as it relates to running the day-to-day operations of the business. The Manager, Human Resources, will serve as a business partner with client group/operations leadership, collaborating on business strategy, implementing key HR initiatives, and ensuring a positive union-free work environment, that both engages employees and drives operational excellence. In addition, the Manager, Human Resources, will partner with the HR Centers of Expertise (COE) including; Training and Development, Talent, Compensation, Benefits and HR Operations to deliver HR programs and services to the client group.
Key Responsibilities:

- Assist with change management, coaching and development of area leadership.

- Applies HR strategies around employee engagement, union avoidance, policy development, employee relations, and employee culture to client groups.

- Supervise, coach and mentor HR Generalist.

- Provide support to clients with the implementation, administration, and delivery of programs, procedures, and guidelines to help align the workforce with the strategic goals of the company.

- Focus on service delivery with client groups.

- Partner closely with client group people leaders to ensure the consistent and fair resolution of employee relations issues.

- Counsels leaders on managing performance issues and partners with them on the delivery of all corrective actions at the written warning stage and any that progress beyond that step as well.

- Must be willing and flexible to travel and work out of multiple locations within geographic area to build and solidify relationships with leaders and employees.

- Coach Managers in their communication, feedback, recognition and interaction responsibilities with the employees who report to them.

- Build knowledge of the organization, key business drivers, internal processes and customers in an effort to better help assigned client groups meet their business needs.

- Participate in team meetings within respective client groups to proactively develop solutions to support business strategy and to establish and maintain productive internal and external working relationships.

- Handles day to day employee relations matters.

- Represents the organization on projects and may perform in project leadership role and may guide the activities of lower level personnel.

- Ensures new hires and all employees complete all required LMS trainings within designated timeframe.

- Promotes client group activities around the company's Mission & Values and Diversity & Inclusion initiatives.

- Perform all other duties as assigned.
Qualifications:

- Bachelor's degree preferably in Human Resources Management and/or Industrial Relations or equivalent work experience is required. SHRM certification preferred (PHR, SPHR)

- Five to seven years' related professional HR business partner experience required.

- Requires proven ability to think strategically, use good judgment, as well as possess strong analytical, decision making, negotiation and problem solving skills.

- Knowledge of local, state and federal employment laws and regulations is required.

- Strong experience base in handling and resolving complex employee relations issues required.

- Must be able to effectively interact, provide direction, and resolve problems in employment matters with division-wide personnel and external customer/applicants.

- Requires strong facilitation skills and proven ability to interface with all levels of the Company.

- Ability to organize and prioritize work and handle multiple tasks simultaneously under pressure and meet goals/deadlines is a must.

- Must be able to maintain a calm attitude, think clearly, and stay focused.

- Must be able to work effectively in a highly matrixed, fast- paced, change-oriented, and challenging work environment.

- Requires the use of effective verbal and written communication skills in the development and presentation of human resources programs with all levels of personnel within the organization.

- Can effectively coach and counsel managers and employees in various employment matters, as well as represent the company in legal employment matters.

- Excellent interpersonal, organizational and communication skills is required.

- Travel to other locations within the Western New York Market required on a regular basis.

FCC Unit_TWC: 1811
Controlling Establishment ID: 00130 - Rochester Mount Hope

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Rochester-Manager%2C-Human-Resources-Job-NY-14602/2636489/263648926364892013-07-19Time Warner CableHuman Resourcesfull-timeUSDstarting0BSRochester, NY, USPosting Job Title:Freelance News Assistant, YNN Rochester
Requisition #: 145866BR
Posting Location: Rochester, NY, US
Area of Interest:Cable Television Production
Position Type: Part Time

Posting Job Description

SUMMARY


Responsible for shooting video and sound bites and conducting interviews in the field, working both alone and with a reporter.
Fills in on Assignment Desk as-needed.

DUTIES AND RESPONSIBILITIES


-Shoots b-roll and conducts interviews

-Reports relevant information back to station from scene of news events

-Assists Reporters with gathering b-roll and interviews

-Assists Reporters and Truck Operators during live shots and live events

-Checks equipment and notifies ENG of equipment problems

-Makes sure tapes or P2 cards are properly labeled before being ingested

-Enters information into Planning Grid and researches stories for Assignment Desk

-Trains interns/new hires in the field

REQUIREMENTS:

-Must be able to drive to story locations (must have valid Driver's License)

-Must be able to lift and carry up to 50 pounds

-Must be able to work shifts as needed in a 24/7 newsroom including overnights, weekends, and holidays

Other duties as assigned.



QUALIFICATIONS


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION AND EXPERIENCE


-Bachelor's Degree in Journalism, Communications or related field preferred

-One year of experience working in news preferred.



APPLICATION PROCEDURES



Only applicants who apply online at www.timewarnercable.com/careers will be considered.



Time Warner Cable supports a drug-free environment


FCC Unit_TWC: NWNYC
Controlling Establishment ID: 00130 - Rochester Mount Hope

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Rochester-Freelance-News-Assistant%2C-YNN-Rochester-Job-NY-14602/2582344/258234425823442013-07-19Time Warner CableCable Television Productionfull-timeUSDstarting0BSRochester, NY, USPosting Job Title:Commerce Producer
Requisition #: 146819BR
Posting Location: Herndon, VA, US
Area of Interest:Content Development/Content Programming
Position Type: Full Time

Posting Job Description

The Time Warner Cable Corporate office currently seeks a Commerce Producer for our Time Warner Cable Portal department. Below, please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Essential Job Functions:
Ideal candidate will effectively manage commerce-related partnerships on the Time Warner Cable portal to maximize revenue opportunities. Daily duties will include -- but are not limited to -- creating and scheduling commerce promotions on the portal and related online properties, analyzing reports from partners, facilitating commerce-related projects through internal groups, providing creative and strategic ways to support all revenue generating efforts on the portal. The successful applicant will support and oversee the roll out of new commerce applications, QA and collaborate with engineering and our partners pertaining to development, enhancements and reporting. This position requires managing partner agreements while thoroughly understanding portal obligations, maintaining regular communications with partners to ensure content that will monetize most effectively on the service. Successful candidate will create best practices for commerce, and build the roadmap and strategy for new businesses and partnerships to introduce on the Road Runner service.

The successful candidate must understand Web commerce from multiple aspects: retail, promotion, strategy, creativity and be successful in cultivating partner/vendor relationships; must give specific attention to detail, adapt quickly to change, and quickly learn new software and Web applications. This job will require senior-level presentation preparation, analysis and reporting. Potential candidates must demonstrate a proven track record to drive traffic and revenue in the online environment.

Job Requirements:

- Comfortable with Microsoft Office applications, content management applications (HTML) and standard reporting formats

- Can work in HTML and has a basic understanding of XML and Flash. Has the ability to develop strategies and corresponding content specifications, and then translate rough concepts into a solid content experience on the Web

- Requires solid analytical, editorial and creative skills as they apply to the online content and commerce production

- Candidate must be a self-starter and have the ability to complete tasks with minimal direction as well as work with internal teams
and external partners in efforts to exceed aggressive revenue goals
Preferred Qualifications:

- Bachelor's degree (BA or BS) from a four-year college or university; or equivalent combination of education and experience

- A minimum of three to five years of Web commerce and editorial experience, and solid technical skills relating to Internet production

Supervisory/Managerial Responsibilities:
No Supervisory responsibilities with this position.

Travel Requirements:
None

FCC Unit_TWC: HQ452
Controlling Establishment ID: 00236 - Herndon 13820 Sunrise Valley

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Herndon-Commerce-Producer-Job-VA-20170/2652837/265283726528372013-07-19Time Warner CableContent Development/Content Programmingfull-timeUSDstarting0BSHerndon, VA, USPosting Job Title:Legal Counsel
Requisition #: 142974BR
Posting Location: Herndon, VA, US
Alternative Locations: United States - Virginia - Herndon;;
Area of Interest:Cloud Computing
Position Type: Full Time

Posting Job Description

Legal Counsel


Reporting To: Associate General Counsel
Location: Herndon, VA
**NOTE: Only local candidates will be considered--Principals Only - NO AGENCIES

Who We Are:
NaviSite, Inc., a Time Warner Cable Company, is a leading worldwide provider of enterprise-class, cloud services, managed applications and managed hosting solutions. NaviSite provides a full suite of reliable and scalable solutions for organizations looking to outsource IT infrastructures and lower their capital and operational costs. Enterprise customers depend on NaviSite for customized solutions, delivered through a global footprint of state-of-the-art data centers. For more information, please visit www.navisite.com.
What You Will Do in the Legal Counsel role:

The primary function of the Legal Counsel at NaviSite is to negotiate customer and vendor agreements for the company. This means you will work very closely with the Enterprise Sales team, including field sales executives and pre-sales solution architects providing legal advice and documentation on all aspects of the RFP and sales process including:

deal structuring

contract negotiations

legal and regulatory compliance and risk assessment

work with other internal stakeholders to negotiate vendor agreements on behalf of the company
What We Are Looking for in a Legal Counsel candidate:
Required Skills:
- 7-10 years prior Legal work experience.
- Experience with technology commercial contracts of all types (recurring revenue service agreements, software license sales both hosted and non-hosted, distribution agreements and vendor agreements).
- Experience within the managed hosting and cloud computing services industry.
- Experience working directly with a Sales Force, Finance and Operations teams within a technology company.
- Exceptional risk analysis skills; ability to clearly articulate and defend risk analysis.
- Must have strong legal drafting and negotiating skills.
Desirable Skills:
- Prior experience working within a public company.
- Willingness to become an important member of the Legal team and be an expert in your domain.
- Experience with providing advice to subsidiaries in the UK.
- Enjoy working in a team environment and have a positive attitude towards problem solving.
- Ability to handle multiple projects and to prioritize workload. Should have initiative in learning and taking over responsibilities pro-actively and be able to work independently.
- Prior law firm experience.
Education:
- JD from an accredited law school with admission to a state bar.
Job code: CB: 06/05/13

FCC Unit_TWC: HQ452
Controlling Establishment ID: 00236 - Herndon 13820 Sunrise Valley

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Andover-Legal-Counsel%2C-IT-Managed-Services-Job-MA-01810/2390348/239034823903482013-07-19Time Warner CableCloud Computingfull-timeUSDstarting0BSHerndon, VA, USPosting Job Title:Manager, Capacity Planning - Network
Requisition #: 146133BR
Posting Location: Herndon, VA, US
Area of Interest:Engineering/Technical Operations
Position Type: Full Time

Posting Job Description

The Time Warner Cable Corporate office currently seeks a Manager, capacity Planning - Spectrum for our Capacity Planning Department. Please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Essential Job Functions:

Provide senior level technical direction and engineering expertise necessary for the capacity management and planning of TWCs IP network backbone. Formulate and maintain best practice capacity planning and management methodologies for IP networks. Perform network modeling, resiliency analysis, traffic engineering, forecasting for future bandwidth consumption, trend analysis, and investigate anomalies to ensure sufficient capacity is always available to support business requirements. Activities include planning, analyzing, and optimizing TWC networks, working with both internal TWC teams and external vendors to insure capacity moves/adds/changes are ordered and implemented to meet network bandwidth requirements. Develop methods and processes for converting forecasts into network circuit and equipment equivalents. Develop the methods and procedures for monthly/yearly network growth forecasts and budgets as required by internal customers and peering partner or Interconnection Agreements. Work with other TWC Planning/Engineering groups and Internet peering partners in support of network traffic handling, capacity and performance monitoring, and development of interconnection plans, insuring the most cost effective transport and access network possible for TWC to connect to all service providers operating within TWC markets. Develop regular written reports, presentations, and data analysis for management and executive communications.

Job Requirements:

Must have working knowledge of core IP network protocols (TCP/IP, MPLS, BGP, OSPF, and ISIS), SONET, optical transport gear, network routers and switches. Must have network engineering and/or network management experience and have used network modeling tools, such as WANDL, Cariden, OPNET, or VPI OnePlan to perform traffic engineering, capacity planning, and route optimization. Proficient in Microsoft Office Excel required. Strong scripting/macro development skills; Pearl and Excel macros preferred. Certification on Cisco/Juniper preferred. Experience with IPDR, netflow, snmp, sla monitoring and reporting. Experience with NetCool, Granite Inventory, Arbor Peakflow, and Sandvine tools a plus. Certification on Cisco/Juniper equipment preferred.

Successful candidate must have excellent oral and written communications skills, be a team player, with the ability to work well under pressure and short timelines, and be self-starter

Education and Experience:
Bachelor's degree (B.A. or B.S.) from four-year college or university or higher degree; or equivalent training, education and experience.

5 years statistical analysis and telecommunications experience is desired

Preferred Qualifications:

Education and Experience:

Bachelor's degree (B.A. or B.S.) from four-year college or university; or equivalent training, education and experience.

Supervisory/Managerial Responsibilities:

Manager: Delegates authority to carry out work of a unit to subordinate supervisors or managers

Travel Requirements:

Travel 10 %

Physical Demands:

The physical demands for this position are typical to an office environment and must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CBTWC 05/20/13



FCC Unit_TWC: HQ452
Controlling Establishment ID: 00236 - Herndon 13820 Sunrise Valley

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Herndon-Manager%2C-Capacity-Planning-Network-Job-VA-20170/2606493/260649326064932013-07-19Time Warner CableEngineering/Technical Operationsfull-timeUSDstarting0BSHerndon, VA, USPosting Job Title:Director, Care Operations Reporting
Requisition #: 146578BR
Posting Location: Herndon, VA, US
Alternative Locations: United States - New York - Buffalo, United States - Pennsylvania - Coudersport;;
Area of Interest:Customer Service/Member Services
Position Type: Full Time

Posting Job Description

Time Warner Cable's Customer Operation's Department currently seeks a Director Care Operations Reporting.
Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Preferred location: Herndon VA, Buffalo NY or Coudersport PA. Will consider other TWC offices.


Position Summary:

The purpose of the Director Care Operations Reporting is to provide for overall strategic direction and management of the Enterprise Customer Care reporting and care operations analytics.

Essential Job Functions:

Responsible for consolidation of results, forecasts and plan analysis to support recommendations to improve and automate current practices.
Produce results for all Care Operations to include QBR output, Web, IVR and Social Media scorecard preparations, CSAT and QA results.
Support for all contract negotiations to ensure price and terms impact on Care expense. Results must be delivered in a manner that reflects close coordination between regions, Enterprise Customer Care (ECC) and local leadership.

Will hold team members accountable for deliverables, commitments and project deadlines.


Leadership Skills:

7 - 10 years leadership experience with Operations reporting and analysis to include, outsourced operation, large operations, multiple sites, multiple call types, complex product set, CSAT and Service Level report analysis sales focused environment, and Geographically dispersed team experience.

Qualifications/Skill Set:

7 - 10 years related work experience with Telephony systems, IVR, call routing, forecasting and scheduling, enterprise call center work force management, reporting, databases, and project management required.

Analytical background required.

CSAT and Service Level Report Analysis preferred.

Strong presentation and written skills required.

High degree of professionalism, initiative and must be a motivated self-starter required.

Candidate must be comfortable working with all levels of the organization, able to work effectively within a matrix organization required.


30% travel required.

The above list of duties and responsibilities is intended to describe the overall nature and level of work being performed by individuals assigned to this position. The list is not intended to be an exhaustive list of all duties, responsibilities or skills that may be required of individuals in this position.

Education and Experience:

-
Bachelor's degree (B. A.) from four-year college or university; or equivalent training, education and experience required.



Legal/Financial Responsibilities:
Requires adherence to Time Warner Standards of Business Conduct. Position must assist in maintaining the confidentiality of customer and business data at all times.


FCC Unit_TWC: HQ452
Controlling Establishment ID: 00236 - Herndon 13820 Sunrise Valley

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Herndon-Director%2C-Care-Operations-Reporting-Job-VA-20170/2628348/262834826283482013-07-19Time Warner CableCustomer Service/Member Servicesfull-timeUSDstarting0BSHerndon, VA, USPosting Job Title:Sr. Manager, IntelligentHome Security, Automation & Video
Requisition #: 146523BR
Posting Location: Herndon, VA, US
Area of Interest:Product Management
Position Type: Full Time

Posting Job Description

The Time Warner Cable Corporate office currently seeks a Senior Manager of Video, Security and Automation for our IntelligentHome Department. IntelligentHome is Time Warner Cable's new home management system that provides next-generation home security, automation and energy management. We are rolling it out across our entire footprint this year.

Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Essential Job Functions:
The Senior Manager of Security, Video and Automation is the business owner and subject matter expert for Home Security, Video Surveillance, Mobile applications and the integration of IntelligentHome platform application with other TWC services such as Voice, Video and HSD. He/she will be responsible for supporting the Senior Director of Product Strategy and Development to formulate new applications that can be enabled for customers using multiple TWC services on the IntelligentHome platform.

In order to execute against these deliverables the following job functions will need to be performed:
-
Develop requirements and work with the cross functional teams to ensure products, services, systems and processes are developed
-
Partner with corporate sales, marketing and business operations teams for the development and delivery of go-to-market plans, oversee
product releases and support IntelligentHome sales champions
-
Define and implement product pricing and packaging strategies in partnership with the operating regions and the corporate finance teams
-
Represent the company at industry forums as the TWC subject matter expert in Home Management
-
Stay current with industry trends to ensure IntelligentHome products/solutions stay relevant and competitive
-
Build and lead the team to support development, integration, deployment and sales initiatives in various verticals by providing technology,
product, operational expertise and support
-
Provide product expertise in support of the negotiation of business terms for contracts, master services agreements, vendor statements
of work, and customer requests for information or proposal (RFI / RFP)
-
Build and maintain Home Management solution roadmaps by working with sales, marketing and strategy stakeholders to identify market
and business requirements
-
Identify new growth and revenue opportunities


Job Requirements:
The successful candidate will have 10+ years of experience primarily within the MSO, Telecommunication or Home Automation industry, working in a cross-functional/matrixed environment. Key job requirements include:

- 7+ years of overall business experience in a technology/telecommunication services environment preferred
-
5+ years of experience building and managing product, marketing or business development teams in the Home Security, Video Surveillance,
Building Automation, Telecommunication, Home Management, Energy Management and related industries
-
2+ years of experience with developing, selling or marketing solutions/products targeting the Home Management industry
-
Experience writing detailed business, product and operational requirements for home management solutions.
-
Demonstrable understanding of current business, regulatory and technology trends in the Home Security, Home Automation and Video
surveillance, transport, storage and analytic platforms
-
Experience working closely with sales teams to meet revenue targets
-
Ability to build interdepartmental relationships (internally), and vendor/customer partnerships (externally)
-
Excellent written and verbal communication skills, as well as analytical and documentation skills
-
Strong customer engagement and presentation skills and ability to effectively manage business negotiations and agreements

Preferred Requirements:
-
Demonstrated ability to incubate and build new market opportunities in key verticals. Lead and direct resources (internal and external)
to enable success and growth
-
Four year college degree with concentration in Technology/Business, or equivalent work experience is required
-
Product Development and Management Association (PDMA) membership or MBA a plus
-
Must have demonstrable expertise in the home management industry such as Home Automation 1.2, Smart Energy Profile,
Building Automation, RF4CE, Energy Efficiency / Demand Response models
-
Experience in building new products or businesses from the ground up in a start-up/ fast-paced environment
-
Must have the ability to overcome objections and balance market requirements with technical options, time to market and cost considerations
-
Ability to develop business cases including financial modeling for new products and opportunities
-
Able to multitask and perform in a fast paced and changing environment with minimal direction and supervision

Education and Experience:
Bachelor's degree (B.A. or B.S.) from four-year college or university; or equivalent training, education
and experience.

Supervisory/Managerial Responsibilities:
Supervisor: Plans, staffs, evaluates and directs work of employees of a work unit.

Travel Requirements:
Travel 20 %

FCC Unit_TWC: HQ452
Controlling Establishment ID: 00236 - Herndon 13820 Sunrise Valley

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Herndon-Sr_-Manager%2C-IntelligentHome-Security%2C-Automation-&-Video-Job-VA-20170/2635598/263559826355982013-07-19Time Warner CableProduct Managementfull-timeUSDstarting0BSHerndon, VA, USPosting Job Title:De Pere-Territory Sales Rep
Requisition #: 145919BR
Posting Location: Green Bay, WI, US
Area of Interest:Sales
Position Type: Full Time

Posting Job Description

Career Opportunity

To learn more about this career opportunity via a You Tube video.

Copy and paste this into your web browser :

http://bit.ly/14qzIvP


This is an outstanding career opportunity for an ambitious sales professional who wants to earn a substantial unlimited income. Manage your own career while working for an organization and reap the benefits like an entrepreneur.

Time Warner Cable is expanding and hiring highly professional sales people to become the best in the cable sales industry!

As a Residential Sales Representative, you will work a flexible schedule presenting information via face-to-face contact to potential residential customers about our exciting core products/services including Cable, High-Speed Internet, and/or Digital Phone.

This is a residential, sales position where you conduct in-home sales presentations to gain new business. Demonstrate product features and channels while providing marketing and customer service information to subscribers.

This position allows unlimited earning potential based on performance. We are proud to offer paid training, expansive commission structure with no commission caps, and reoccurring monthly volume bonus to reward performers. In addition to earning potential we offer a robust benefits package including medical, dental, vision, pension, a matched 401(k) plan, tuition reimbursement, and discounted services for employees who reside in a Time Warner Cable service area. Our sales professionals also enjoy other benefits such as free uniforms and equipment, company cell phone, and gas stipend.

Specific responsibilities include, but are not limited to the following:


- Attend weekly department meetings as scheduled

- Work flexible hours when potential customers are home, primarily weekends and evenings

- Maintain weekly goals as outlined by supervisor

- Follow company policies and procedures at all times

- Maintain proper appearance and professional attitude at all times to represent the system positively to the community

- Perform other related duties and tasks as assigned or as become evident

- Reconcile daily sales orders with cash taken in and keep documentation of sales orders taken

Qualifications/Knowledge:


- Applicants considered for employment must undergo a thorough background review, DMV check, and drug screening.

- Employees must provide their own vehicle

- Applicants must have less than 3 moving violations on your driving record in the last 4 years, possess a valid driver's license and provide proof of auto insurance.

- Prior outside sales experience preferred but not required

- Professional, creative and dynamic presence and the ability to communicate with people at all levels

- Excellent written and verbal skills Strong interpersonal, oral and written communication skills

- Proficient time management skills, ability to prioritize multiple tasks

- Basic computer and keyboarding skills

- Work well in a team and independently
CBTWC 05/13/2013


FCC Unit_TWC: 8342
Controlling Establishment ID: 00894 - Green Bay W Mason St

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Green-Bay-De-Pere-Territory-Sales-Rep-Job-WI-54301/2587304/258730425873042013-07-19Time Warner CableSalesfull-timeUSDstarting0BSGreen Bay, WI, USPosting Job Title:Hmong-Residential Sales Rep-Green Bay
Requisition #: 145028BR
Posting Location: Green Bay, WI, US
Area of Interest:Sales
Position Type: Full Time

Posting Job Description

Career Opportunity

To learn more about this career opportunity via a You Tube video.

Copy and paste this into your web browser:

http://bit.ly/14qzIvP



This is an outstanding career opportunity for an ambitious sales professional who wants to earn a substantial unlimited income. Manage your own career while working for an organization and reap the benefits like an entrepreneur.

Time Warner Cable is expanding and hiring highly professional sales people to become the best in the cable sales industry!

As a Residential Sales Representative, you will work a flexible schedule presenting information via face-to-face contact to potential residential customers about our exciting core products/services including Cable, High-Speed Internet, and/or Digital Phone.

This is a residential, sales position where you conduct in-home sales presentations to gain new business. Demonstrate product features and channels while providing marketing and customer service information to subscribers.

This position allows unlimited earning potential based on performance. We are proud to offer paid training, expansive commission structure with no commission caps, and reoccurring monthly volume bonus to reward performers. In addition to earning potential we offer a robust benefits package including medical, dental, vision, pension, a matched 401(k) plan, tuition reimbursement, and discounted services for employees who reside in a Time Warner Cable service area. Our sales professionals also enjoy other benefits such as free uniforms and equipment, company cell phone, and gas stipend.

Specific responsibilities include, but are not limited to the following:

- Attend weekly department meetings as scheduled

- Work flexible hours when potential customers are home, primarily weekends and evenings

- Maintain weekly goals as outlined by supervisor

- Follow company policies and procedures at all times

- Maintain proper appearance and professional attitude at all times to represent the system positively to the community

- Perform other related duties and tasks as assigned or as become evident

- Reconcile daily sales orders with cash taken in and keep documentation of sales orders taken

Qualifications/Knowledge:

- Applicants considered for employment must undergo a thorough background review, DMV check, and drug screening.

- Employees must provide their own vehicle

- Applicants must have less than 3 moving violations on your driving record in the last 4 years, possess a valid driver's license and provide proof of auto insurance.

- Prior outside sales experience preferred but not required

- Professional, creative and dynamic presence and the ability to communicate with people at all levels

- Excellent written and verbal skills Strong interpersonal, oral and written communication skills

- Proficient time management skills, ability to prioritize multiple tasks

- Basic computer and keyboarding skills

- Work well in a team and independently



Specialized skills:
Bilingual in Hmong

CBTWC 05/13/2013


FCC Unit_TWC: 8342
Controlling Establishment ID: 00894 - Green Bay W Mason St

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Green-Bay-Hmong-Residential-Sales-Rep-Green-Bay-Job-WI-54301/2530014/253001425300142013-07-19Time Warner CableSalesfull-timeUSDstarting0BSGreen Bay, WI, USPosting Job Title:Green Bay Bilingual Spanish Residential Sales Representative
Requisition #: 145026BR
Posting Location: Green Bay, WI, US
Area of Interest:Sales
Position Type: Full Time

Posting Job Description

Career Opportunity

To learn more about this career opportunity via a You Tube video.

Copy and paste this into your web browser:

http://bit.ly/14qzIvP



This is an outstanding career opportunity for an ambitious sales professional who wants to earn a substantial unlimited income. Manage your own career while working for an organization and reap the benefits like an entrepreneur.

Time Warner Cable is expanding and hiring highly professional sales people to become the best in the cable sales industry!

As a Residential Sales Representative, you will work a flexible schedule presenting information via face-to-face contact to potential residential customers about our exciting core products/services including Cable, High-Speed Internet, and/or Digital Phone.

This is a residential, sales position where you conduct in-home sales presentations to gain new business. Demonstrate product features and channels while providing marketing and customer service information to subscribers.

This position allows unlimited earning potential based on performance. We are proud to offer paid training, expansive commission structure with no commission caps, and reoccurring monthly volume bonus to reward performers. In addition to earning potential we offer a robust benefits package including medical, dental, vision, pension, a matched 401(k) plan, tuition reimbursement, and discounted services for employees who reside in a Time Warner Cable service area. Our sales professionals also enjoy other benefits such as free uniforms and equipment, company cell phone, and gas stipend.

Specific responsibilities include, but are not limited to the following:

- Attend weekly department meetings as scheduled

- Work flexible hours when potential customers are home, primarily weekends and evenings

- Maintain weekly goals as outlined by supervisor

- Follow company policies and procedures at all times

- Maintain proper appearance and professional attitude at all times to represent the system positively to the community

- Perform other related duties and tasks as assigned or as become evident

- Reconcile daily sales orders with cash taken in and keep documentation of sales orders taken

Qualifications/Knowledge:

- Applicants considered for employment must undergo a thorough background review, DMV check, and drug screening.

- Employees must provide their own vehicle

- Applicants must have less than 3 moving violations on your driving record in the last 4 years, possess a valid driver's license and provide proof of auto insurance.

- Prior outside sales experience preferred but not required

- Professional, creative and dynamic presence and the ability to communicate with people at all levels

- Excellent written and verbal skills Strong interpersonal, oral and written communication skills

- Proficient time management skills, ability to prioritize multiple tasks

- Basic computer and keyboarding skills

- Work well in a team and independently

Specialized skills:
Bilingual in Spanish

CBTWC 05/13/2013


FCC Unit_TWC: 8342
Controlling Establishment ID: 00894 - Green Bay W Mason St

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Green-Bay-Green-Bay-Bilingual-Spanish-Residential-Sales-Representative-Job-WI-54301/2531992/253199225319922013-07-19Time Warner CableSalesfull-timeUSDstarting0BSGreen Bay, WI, USPosting Job Title:Green Bay-Residential Sales Rep
Requisition #: 145317BR
Posting Location: Green Bay, WI, US
Area of Interest:Sales
Position Type: Full Time

Posting Job Description

Career Opportunity

To learn more about this career opportunity via a You Tube video.

Copy and paste this into your web browser :

http://bit.ly/14qzIvP


This is an outstanding career opportunity for an ambitious sales professional who wants to earn a substantial unlimited income. Manage your own career while working for an organization and reap the benefits like an entrepreneur.

Time Warner Cable is expanding and hiring highly professional sales people to become the best in the cable sales industry!

As a Residential Sales Representative, you will work a flexible schedule presenting information via face-to-face contact to potential residential customers about our exciting core products/services including Cable, High-Speed Internet, and/or Digital Phone.

This is a residential, sales position where you conduct in-home sales presentations to gain new business. Demonstrate product features and channels while providing marketing and customer service information to subscribers.

This position allows unlimited earning potential based on performance. We are proud to offer paid training, expansive commission structure with no commission caps, and reoccurring monthly volume bonus to reward performers. In addition to earning potential we offer a robust benefits package including medical, dental, vision, pension, a matched 401(k) plan, tuition reimbursement, and discounted services for employees who reside in a Time Warner Cable service area. Our sales professionals also enjoy other benefits such as free uniforms and equipment, company cell phone, and gas stipend.

Specific responsibilities include, but are not limited to the following:


- Attend weekly department meetings as scheduled

- Work flexible hours when potential customers are home, primarily weekends and evenings

- Maintain weekly goals as outlined by supervisor

- Follow company policies and procedures at all times

- Maintain proper appearance and professional attitude at all times to represent the system positively to the community

- Perform other related duties and tasks as assigned or as become evident

- Reconcile daily sales orders with cash taken in and keep documentation of sales orders taken

Qualifications/Knowledge:


- Applicants considered for employment must undergo a thorough background review, DMV check, and drug screening.

- Employees must provide their own vehicle

- Applicants must have less than 3 moving violations on your driving record in the last 4 years, possess a valid driver's license and provide proof of auto insurance.

- Prior outside sales experience preferred but not required

- Professional, creative and dynamic presence and the ability to communicate with people at all levels

- Excellent written and verbal skills Strong interpersonal, oral and written communication skills

- Proficient time management skills, ability to prioritize multiple tasks

- Basic computer and keyboarding skills

- Work well in a team and independently

CBTWC 05/13/2013




FCC Unit_TWC: 8342
Controlling Establishment ID: 00894 - Green Bay W Mason St

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Green-Bay-Green-Bay-Residential-Sales-Rep-Job-WI-54301/2548679/254867925486792013-07-19Time Warner CableSalesfull-timeUSDstarting0BSGreen Bay, WI, USPosting Job Title:Residential Sales Representative - Oconto
Requisition #: 146850BR
Posting Location: Green Bay, WI, US
Area of Interest:Sales
Position Type: Full Time

Posting Job Description

Career Opportunity


To learn more about this career opportunity via a You Tube video.



Copy and paste this into your web browser :



http://bit.ly/14qzIvP


This is an outstanding career opportunity for an ambitious sales professional who wants to earn a substantial unlimited income. Manage your own career while working for an organization and reap the benefits like an entrepreneur.

Time Warner Cable is expanding and hiring highly professional sales people to become the best in the cable sales industry!

As a Residential Sales Representative, you will work a flexible schedule presenting information via face-to-face contact to potential residential customers about our exciting core products/services including Cable, High-Speed Internet, and/or Digital Phone.

This is a residential, sales position where you conduct in-home sales presentations to gain new business. Demonstrate product features and channels while providing marketing and customer service information to subscribers.

This position allows unlimited earning potential based on performance. We are proud to offer paid training, expansive commission structure with no commission caps, and reoccurring monthly volume bonus to reward performers. In addition to earning potential we offer a robust benefits package including medical, dental, vision, pension, a matched 401(k) plan, tuition reimbursement, and discounted services for employees who reside in a Time Warner Cable service area. Our sales professionals also enjoy other benefits such as free uniforms and equipment, company cell phone, and gas stipend.

Specific responsibilities include, but are not limited to the following:


- Attend weekly department meetings as scheduled

- Work flexible hours when potential customers are home, primarily weekends and evenings

- Maintain weekly goals as outlined by supervisor

- Follow company policies and procedures at all times

- Maintain proper appearance and professional attitude at all times to represent the system positively to the community

- Perform other related duties and tasks as assigned or as become evident

- Reconcile daily sales orders with cash taken in and keep documentation of sales orders taken

Qualifications/Knowledge:


- Applicants considered for employment must undergo a thorough background review, DMV check, and drug screening.

- Employees must provide their own vehicle

- Applicants must have less than 3 moving violations on your driving record in the last 4 years, possess a valid driver's license and provide proof of auto insurance.

- Prior outside sales experience preferred but not required

- Professional, creative and dynamic presence and the ability to communicate with people at all levels

- Excellent written and verbal skills Strong interpersonal, oral and written communication skills

- Proficient time management skills, ability to prioritize multiple tasks

- Basic computer and keyboarding skills

- Work well in a team and independently

CBTWC 06/10/2013

FCC Unit_TWC: 8342
Controlling Establishment ID: 00894 - Green Bay W Mason St

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Green-Bay-Residential-Sales-Representative-Oconto-Job-WI-54301/2653217/265321726532172013-07-19Time Warner CableSalesfull-timeUSDstarting0BSGreen Bay, WI, USPosting Job Title:Sales Assistant
Requisition #: 146000BR
Posting Location: Louisville, KY, US
Area of Interest:Ad Sales
Position Type: Full Time

Posting Job Description

Time Warner Cable Media Sales currently seeks a Sales Assistant. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.


Essential Job Functions:
Assist with activities between the sales staff, other departments, and our client base, by performing the following duties:

-Ability to multi-task and prioritize workload based on sales team's needs and internal deadlines

-Account management for several Account Executives-this includes the ability to manage all internal aspects of AE's accounts from start to finish. Examples include building a client in CRM to inputting orders in Strata View 32, to working with internal TWC departments to create schedules and book an order through the system.

-Strong written and verbal communication with internal and external TWC customers on a daily basis.

-Manages all digital orders for sales team, including booking online and VOD orders and managing online and VOD orders from start to finish and troubleshooting any issues with digital orders with internal TWC teams.

-Work collaboratively with the finance and billing teams to research invoice and account billing discrepancies.

-Communicates daily with client and traffic team on missing traffic, make-goods, and late orders.

-Exercises judgment to manage make-goods and pre-emptions on assigned AE's orders on a daily basis to ensure that all revenue is being added back in as quickly as possible.

-Works with assigned AEs at the end of each month to provide monthly recaps on key and target accounts.

-Provides AEs with requested reports and assists AEs in analyzing reports for all linear and digital orders, as requested.

-Analyzes all monthly finance reports for the sales team and provides the billing department with all missing scripts and updates for co-op and calendar billing clients.

-Works with billing department to update billing information on AE's accounts to ensure that accounts are set up correctly in CRM and Eclipse.

-Performs period customer service touch points to confirm invoice receipt and answer questions.

-May coordinate with client solutions, production and schedule building departments.

-Works with sales management to implement sales contest boards and tracking.

-Researches and problem-solves all account issues for sales team. This includes wrong traffic running, billing discrepancies, credit issues, digital reporting, etc.

-May perform other tasks in support of Account Executive(s) including administrative, eTIMe tracking, and any other duties as assigned or as they become evident, in order to maximize the effectiveness of the AE.

Job Requirements:

Experience in computer software including MS Office and Spreadsheets at a minimum is required; any experience in software similar to our sales support packages preferred.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively communicate with peers, co-workers, key clients and superiors in written and verbal form; ability to present information and respond to questions from groups of managers, clients, customers, and the general public

Education and Experience:
Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience

Physical Demands:
The physical demands described here are those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is: Regularly required to talk and hear; Frequently required to sit, stand and bend at the knee and waist and walk; Required to use hand to type, handle objects and paperwork; Required to reach and hold on to items at chest level or reach above the shoulder; Required to use close vision and be able to focus. Finally, the employee generally works in an indoor office environment; overtime maybe required.

FCC Unit_TWC: ADMW
Controlling Establishment ID: 00859 - Louisville 4701 Commerce

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Louisville-Sales-Assistant-Job-KY-40201/2587306/258730625873062013-07-19Time Warner CableAd Salesfull-timeUSDstarting0BSLouisville, KY, USPosting Job Title:Customer Care
Requisition #: 146757BR
Posting Location: Louisville, KY, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time

Posting Job Description

Position Summary:
Representative will listen and answer customer questions regarding cable, broadband & telephony service availability, installation, billing and programming in a friendly and professional manner. Inputting services and cross sell/up sell a full range of services in a prompt and professional manner so callers receive accurate information regarding the resolution of transactions.

Essential Job Functions:
- Responsible for answering and handling inbound calls in a fast-paced call center environment.
- Actively listens, communicates clearly, concisely and assures customer understanding
- Must exhibit conversational tone, rapport and express empathy and apologize when necessary to deliver a positive customer experience.
- Must use Insight's call flow and scripting to Greet, Resolve billing and repair issues, sell Insight Products that customer doesn't currently subscribe to and Close call properly.
- Must use Insight's troubleshooting software to accurately troubleshoot video repair issues to reduce truck rolls.
- Must possess ability to navigate through multiple software and intranet sites to resolve customer issues and handle efficiently
- Ensures positive customer experience resolving basic customer cable, digital, and telephony requests, inquiries and complaints, both verbally and in writing.
- Exceed or maintain minimum department standards, i.e.: sales, monitoring, order entry, and adherence to schedule
- Prepare work orders for requests after determining if field visit is required; assure appropriate follow-up procedures are followed
- Accurately document and update records in billing system
- Meet established standards within the first six months, i.e.: availability, monitoring requirements, sales goals, order entry and positive performance
- Maintain adequate attendance and adherence to Company policies and procedures
- Perform related duties as assigned or as the situation dictates

Preferred Qualifications:
- Ability to retain detailed, or important, information and/or instruction
- Excellent verbal and written communication skills with internal and external customers
- Possesses strong organizational and time management skills
- Possess a good command of the English language, including excellent enunciation, grammar
- Willingness and enthusiasm to learn
- Detail oriented with a background in problem solving skills and the ability to multi-task in a fast paced environment
- Handling on average 60+ calls per day
- Keyboarding and Computer Skills
- Ability to adapt well to change
Service and sale experience is a plus
Education/Experience:
- High School Diploma or equivalent
- Requires a minimum of 12 to 18 months Customer

CB TWC 06/10/13

FCC Unit_TWC: 11153
Controlling Establishment ID: 00859 - Louisville 4701 Commerce

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Louisville-Customer-Care-Job-KY-40201/2652835/265283526528352013-07-19Time Warner CableCustomer Service/Member Servicesfull-timeUSDstarting0BSLouisville, KY, USPosting Job Title:Residential Sales Representative
Requisition #: 145372BR
Posting Location: Louisville, KY, US
Area of Interest:Sales
Position Type: Full Time

Posting Job Description

WANT TO MAKE UNLIMITED INCOME?

BECOME A SALES PROFESSIONAL FOR TIME WARNER CABLE!

Are you:

- Motivated by Money?

- Sales Closer?

- Energetic and Friendly?

- Results Driven?

- Competitive?

GROW Cable, Internet, and Phone sales to new customers in our expanding territories. Interact with potential customers face-to-face:

- $24K guaranteed base salary with no draw vs. commission.

- Aggressive un-capped commission structure.

- Monthly volume bonus.

- Benefits include medical, dental, vision, matched 401K, Pension, and more!

- Paid vacation, holidays, and sick time.

- Paid sales training.

- Protected territories, leads, and freedom to service referrals.

- Additional perks such as discounted cable and Internet!

Applicants considered for employment must undergo a thorough background review, DMV check, and drug screening. Must have reliable transportation.

PREFERRED QUALIFICATIONS:



High School Diploma or GED equivalent

Experience in sales environment with preferred experience in direct sales

High level of self- motivation

Ability to effectively communicate with external customers and fellow employees

Must have reliable transportation and good driving record

Excellent time management skills, ability to prioritize multiple tasks

Basic computer and keyboarding skills

Work well in a team and independently

job code: CBTWC 5/8/13

FCC Unit_TWC: 11153
Controlling Establishment ID: 00859 - Louisville 4701 Commerce

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Louisville-Residential-Sales-Representative-Job-KY-40201/2564268/256426825642682013-07-19Time Warner CableSalesfull-timeUSDstarting0BSLouisville, KY, USPosting Job Title:Operations Assistant
Requisition #: 145760BR
Posting Location: Syracuse, NY, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time

Posting Job Description

The Time Warner Cable Corporate office currently seeks an Operations Assistant for our Emergency Response Center. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Work Schedule:
Tues-Sat 9:30am-6:00pm

Essential Job Functions:


- Performs alarm panel programming and data entry to monitoring software and related applications.

- Performs data verification.

- Troubleshoots and provides advanced customer and technical support, schedules service calls and enters/tracks
service tickets.

- Performs equipment checks, manual processing/receiver readings.

- Handles incoming technician calls.

- Processes requests for account changes and service.

- Compiles daily programming, data entry, and service statistics.

- Handles overflow activity of customer alarm signals.

- Notifies supervisor of errors and equipment stoppage.

- Contacts On-Call personnel as required.

- Attends meetings/trainings as required.

- Must fulfill applicable Alarm Operator Licensing and Registration requirements.



Job Requirements:


- One to three years related experience is required.

- Must have one plus years face-to-face and/or phone customer contact.

- Basic math and computer/keyboarding/computer skills required.

- Knowledge of billing systems.

- Strong accuracy and attention to detail required.

- Must maintain a high level of confidentiality in dealing with customer data.

- Ability to communicate effectively and pleasantly over the phone and express excellent customer service skills

- Good organizational skills to work on multiple tasks.

- Ability to work under stress.

- Ability to operate/troubleshoot basic office equipment (PC, printer, fax, receivers, alarm panels, telephone system, various software packages).

- Central Station Alarm Association (CSAA) Operator Certification must be obtained within six months of accepting position.

- Must possess excellent verbal communication skills including the ability to communicate effectively, tactfully and courteously with all clients and employees.

- Must possess minimum one year of Windows-based computer experience.

- Must possess the ability to learn various computerized systems.



Preferred Qualifications:


- Bi-lingual, fluent in Spanish.



Education and Experience:

High school diploma or general education degree (GED)

Supervisory/Managerial Responsibilities:
No Supervisory responsibilities with this position.



Travel Requirements:

None


We are proud to offer a robust benefits package including medical, dental, vision, pension, a matched 401(k) plan, tuition reimbursement, and discounted services for employees who reside in a Time Warner Cable service area. Qualified candidates should apply online at www.timewarnercable.com.

FCC Unit_TWC: 1053
Controlling Establishment ID: 00168 - East Syracuse Fly Rd

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Syracuse-Operations-Assistant-Job-NY-13201/2575165/257516525751652013-07-19Time Warner CableCustomer Service/Member Servicesfull-timeUSDstarting0BSSyracuse, NY, USPosting Job Title:Operations Assistant
Requisition #: 145756BR
Posting Location: Syracuse, NY, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time

Posting Job Description

The Time Warner Cable Corporate office currently seeks an Operations Assistant for our Emergency Response Center. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Work Schedule:
Tuesday, Wednesday, Thursday, Friday, Saturday 3:30 PM - 12:00 AM

Essential Job Functions:


- Performs alarm panel programming and data entry to monitoring software and related applications.

- Performs data verification.

- Troubleshoots and provides advanced customer and technical support, schedules service calls and enters/tracks
service tickets.

- Performs equipment checks, manual processing/receiver readings.

- Handles incoming technician calls.

- Processes requests for account changes and service.

- Compiles daily programming, data entry, and service statistics.

- Handles overflow activity of customer alarm signals.

- Notifies supervisor of errors and equipment stoppage.

- Contacts On-Call personnel as required.

- Attends meetings/trainings as required.

- Must fulfill applicable Alarm Operator Licensing and Registration requirements.



Job Requirements:


- One to three years related experience is required.

- Must have one plus years face-to-face and/or phone customer contact.

- Basic math and computer/keyboarding/computer skills required.

- Knowledge of billing systems.

- Strong accuracy and attention to detail required.

- Must maintain a high level of confidentiality in dealing with customer data.

- Ability to communicate effectively and pleasantly over the phone and express excellent customer service skills

- Good organizational skills to work on multiple tasks.

- Ability to work under stress.

- Ability to operate/troubleshoot basic office equipment (PC, printer, fax, receivers, alarm panels, telephone system, various software packages).

- Central Station Alarm Association (CSAA) Operator Certification must be obtained within six months of accepting position.

- Must possess excellent verbal communication skills including the ability to communicate effectively, tactfully and courteously with all clients and employees.

- Must possess minimum one year of Windows-based computer experience.

- Must possess the ability to learn various computerized systems.



Preferred Qualifications:


- Bi-lingual, fluent in Spanish.



Education and Experience:

High school diploma or general education degree (GED)

Supervisory/Managerial Responsibilities:
No Supervisory responsibilities with this position.



Travel Requirements:

None


We are proud to offer a robust benefits package including medical, dental, vision, pension, a matched 401(k) plan, tuition reimbursement, and discounted services for employees who reside in a Time Warner Cable service area. Qualified candidates should apply online at www.timewarnercable.com.

FCC Unit_TWC: 1053
Controlling Establishment ID: 00168 - East Syracuse Fly Rd

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Syracuse-Operations-Assistant-Job-NY-13201/2575157/257515725751572013-07-19Time Warner CableCustomer Service/Member Servicesfull-timeUSDstarting0BSSyracuse, NY, USPosting Job Title:Broadcast Engineer, YNN Syracuse
Requisition #: 145899BR
Posting Location: Syracuse, NY, US
Area of Interest:Engineering/Technical Operations
Position Type: Full Time

Posting Job Description

SUMMARY


The Broadcast Engineer maintains all technical facilities, equipment and software applications not overseen by the IT department, for YNN under the direction of the Operations Manager. This includes, but is not limited to: satellite, microwave, fiber optic and MPEG transport, control room switchers, routing, patching, familiarity of IT systems, networking, media workflows and facility HVAC, electrical and security systems. The Engineer ensures that these systems are optimally functioning, maintained, kept up to date and secured in a 24/7 News Network environment. The Engineer must interface closely with systems users to identify and correct problems.
This position requires travel to remote Newsrooms in Western and Eastern New York State on a regular basis with possible extended stays.

DUTIES AND RESPONSIBILITIES

-Maintains and repairs on-site and remote broadcast equipment: DSNG Live Trucks, Microwave Receive Sites, Satellite Dishes, Equipment Centers, Studios, Control Rooms, Newsrooms.



-Will be required to work regardless of inclement weather.



-Works with operations on remote field productions - setting up, breaking down and troubleshooting cameras, cables and switchers. Establishing and maintaining satellite, microwave, MPEG and/or other transmission links.



-Coordinates repair of equipment with outside vendors.



-Works with all users to determine technical needs and concerns.



-Documents and maintains equipment maintenance history database and generates status reports for both users and supervisor.



-Provides primary vendor interface for troubleshooting complex system issues.



-Resolves software problems beginning at the lowest level (user - tech - vendor).



-Evaluates, researches, and recommends equipment and software acquisitions for the channels and newsrooms.



-Installs and upgrades systems components and software as directed.



-Fabricates cables and small part modifications.



-Maintains equipment center and workshop, spare parts inventory, tools and storage areas.



-Ensures that disaster recovery methods are accurate and accessible (Back-ups.)



-Will troubleshoot equipment and recommend appropriate solutions including vendor repair, in house repair or equipment replacement.



-Will routinely review broadcast equipment, software, work stations and develop and carry out regular maintenance schedule that will reduce damage and loss due to everyday wear and tear.



-Works closely with management and peers to develop proficiency resolving engineering and IT issues.



-Quickly isolate and troubleshoot engineering and IT issues in a demanding work environment.

-Troubleshoot and repair electronics at the component level. Read, interpret and update station drawings, flow charts and cable run lists.



-Develop work around to keep systems running and multi-channel network on air.



-Take direction well and be able to work with vendor support over the phone to resolve issues.



-Flexible to work outside the normal hours as business requires, including a rotating on-call shift with availability 24/7.



-Must be able to lift 75lbs.



-Other duties as assigned.



QUALIFICATONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

-Minimum four year degree in Broadcast Engineering, Communication or related field or the equivalent experience required.



-Formal electronics training or equivalent experience preferred.



-Minimum of 2 years broadcast television or related field experience required. Engineering experience preferred.

-General understanding of CAD and systems documentation.

-Familiarity of TCP/IP/SNMP Network topologies, VLANS and Cisco switches and other IT infrastructure preferred.

-General understanding of Microsoft SQL database systems.

-Must have (or able to obtain) a New York driver's license and a clean driving record.





APPLICATION PROCEDURES



Only applicants who apply online at www.timewarnercable.com/careers will be considered.

Time Warner Cable supports a drug-free environment and is EOE M/F/V/D.


FCC Unit_TWC: NWNYC
Controlling Establishment ID: 00234 - Syracuse Erie Blvd

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Syracuse-Broadcast-Engineer%2C-YNN-Syracuse-Job-NY-13201/2596914/259691425969142013-07-19Time Warner CableEngineering/Technical Operationsfull-timeUSDstarting0BSSyracuse, NY, USPosting Job Title:Retail Account Executive
Requisition #: 146111BR
Posting Location: Syracuse, NY, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time

Posting Job Description

Time Warner Cable's Sales Department currently seeks a Retail Partner Representative in Syracuse, NY. Please find below a brief description of the essential duties and responsibilities required to function successfully in this position.

Essential Job Functions:


- Responsible to meet and exceed company selling standards, by identifying and targeting new sale acquisitions and upgrade opportunities. The Retail Kiosk Sales Rep will sell all of our product lines including, Digital Phone, Digital Cable, High-Speed Online service, Mobile Internet, as well as ancillary offerings.

- Must be able to enter sales orders, schedule appointments and process equipment transactions for self installations utilizing the TWC billing system.

- Work and interact closely with all Walmart and/or Best Buy store management and sales associates.

- Conduct table events, in-store product demonstrations, maintain the TWC kiosk/sales area, display all point of purchase materials, re-order equipment inventory and supplies.

- Train Retailer's Sales Associates on TWC products and services, current retail marketing offers, and how to process a TWC order via web portal and Retail Hotline

- Review stores goals and sales performance with Retail Store Management.

- Other duties may be assigned.

Job Requirements/Qualifications :

Education: High school education or equivalent is required.

Experience: Must have a minimum of 2 years of strong sales experience.

Skills: Must have strong sales and presentation skills, basic math, reading, writing and organizational skills, problem solving capabilities, and have strong initiative.

Communication Skill level : Must have excellent written, verbal, and interpersonal communication skills. Must have pleasant personality and be able to communicate well face to face and via telephone. Must also have proven ability to work independently.

Travel requirements: Travel to TWC sites within the region may be necessary from time to time for trainings and meetings. Travel between retail stores may be required

FCC Unit_TWC: HQ450
Controlling Establishment ID: 00247 - Syracuse Court

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Syracuse-Retail-Partner-Representative-Job-NY-13201/2608498/260849826084982013-07-19Time Warner CableCustomer Service/Member Servicesfull-timeUSDstarting0BSSyracuse, NY, USPosting Job Title:Direct Sales Associate - MAUI
Requisition #: 140356BR
Posting Location: Mililani, HI, US
Area of Interest:Sales
Position Type: Full Time

Posting Job Description

Full-Time. Located on Maui.

Present and promote cutting-edge communications and entertainment services to new and existing subscribers in door-to-door, trade show, and retail environments in Maui County.

Qualifications: High school diploma or equivalent required. Minimum one year successful inside and/or outside sales experience preferred. Account management, route sales, door-to-door, and/or customer service experience is preferred. Stable employment history.

SPECIAL SKILLS, KNOWLEDGES AND ABILITIES : Skills included: Persuasive written and verbal communication skills. Must have exceptional verbal and written presentation skills. Ability to retain operational information and execute on high volume of sales. Thorough knowledge of cable, internet, and digital phone products and rates, basic mathematics, city map reading. Able to travel door-to-door and handle in-person sales issues and challenges.

The Direct Sales Associate must have the following: 1) personal vehicle, 2) current proof of vehicle insurance coverage showing $100K for bodily injury and $100K for property damage; as required by Time Warner risk management policy, 3) a valid driver's license, and 4) a clean driving abstract.

Hours: To be determined.

FCC Unit_TWC: 4095 - Honolulu
Controlling Establishment ID: 00040 - Mililani

More on TWC:
]]>http://jobs.timewarnercable.com/job/Mililani-Direct-Sales-Associate-MAUI-Job-HI/2201923/220192322019232013-07-19Time Warner CableSalesfull-timeUSDstarting0BSMililani, HI, USPosting Job Title:Associate Producer, NY1 News
Requisition #: 145728BR
Posting Location: New York, NY, US
Area of Interest:Editorial
Position Type: Full Time

Posting Job Description

SUMMARY

Oversees production of stories from Control Room and produces newscasts as needed. Interacts with writers, reporters, technical staff and all other production staff who are directly responsible for taking each story from its concept to the air. Makes certain that we provide a balanced, accurate, objective picture of all news entertainment, and current events.

DUTIES AND RESPONSIBILITES


News Coverage

-Uses news judgment to decide what stories to cover and how to present them.

-Ensures that all necessary elements on packages and live shots are delivered in a timely fashion.

-Evaluates resources needed for adequate coverage.

Editorial

-Conceives stories to add to our programming.

-Writes and edits stories, teases, scripts, etc.

-Copy edits vos and vosots, reads scripts and reviews the final edited version of taped stories.

-Keeps informed on current issues by reading newspapers, wires, planning grid, monitoring wheel and reviewing packages.

-Edits VOs, SOTs and packages.

-Reviews content of stories and check for errors of fact, technical errors, creative content, miscues, editorial mistakes and all elements needed to deliver quality programming.

-Coordinates live shots.

-Line produces newscasts.

-Assigns stories to writers and provides feedback on performance of writers and interns.

-Responsible for managing equipment.

-Other duties as assigned.
EDUCATION AND/OR EXPERIENCE


-Bachelors Degree preferred, or relevant work experience.

-Two years experience in an editorial newsroom position.

QUALIFICATIONS


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



APPLICATION PROCEDURES



Only applicants who apply online at www.timewarnercable.com/careers will be considered.


Time Warner Cable supports a drug-free environment


FCC Unit_TWC: NWNYC
Controlling Establishment ID: 00112 - NYC 9th Ave

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/New-York-Associate-Producer%2C-NY1-News-Job-NY/2596604/259660425966042013-07-19Time Warner CableEditorialfull-timeUSDstarting0BSNew York, NY, USPosting Job Title:Generalist, Human Resources
Requisition #: 146008BR
Posting Location: Greensboro, NC, US
Area of Interest:Human Resources
Position Type: Full Time

Posting Job Description

Position Summary:
The Generalist, Human Resources serves as a business partner for leaders and provides day to day functional human resources support within a designated client group. This role will also provide support to the Human Resources team as needed.
Essential Job Functions:
- Assist in developing and maintaining effective employee relations with employees, supervisors and managers in respective functional client groups of 200+ employees. Works closely with supervisors and managers to ensure the consistent and fair resolution of employee relations issues. Ensures all data available is reviewed prior to rendering a decision that is in the best interest of the employee and the company.
- Assist in the implementation of human resources projects and initiatives. Work assignments are structured and may be supervised.
- Ensures that all programs, training, compensation, resources and benefits are administered fairly and consistently.
- Conducts New Employee Orientation.
- Responsible for providing support to clients in a variety of forums including; company programs and policies, organizational development, employee and labor relations, and employee recognition. Assignments may focus on service delivery for assigned clients groups and across locations providing guidance on routine issues.
- May counsel employees concerning work-related problems and conduct termination interviews, providing feedback to management when appropriate.
- Administer Exit Survey on all voluntary terminations. Facilitate all termination paperwork for voluntary and involuntary terminations.
- Participate in unemployment hearings of impacted employees within respective functional groups.
- Participate in team meetings within respective client groups. Educate assigned client groups regarding policy and procedure changes.
- Responsible for compiling data and HR metric reports for business leaders.
- Builds knowledge of the organization, processes and customers in an effort to better help assigned client groups meet their business needs.
- Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Uses existing procedures to solve routine or standard problems; receives instruction, guidance and direction from others.
- Maintains performance management and merit process within assigned client groups
- Provides employees direction on filing for leaves of absence including, Medical, FMLA and/or Worker's Compensation claims.
- Track and compile data regarding Worker's Compensation claims and modified work duty within assigned client groups.
- Entry level professional responsible for routine client support and HR administration for assigned client groups.
- Perform all other duties as assigned.
Job Requirements:
- 2+ years of experience in advising and coaching through disciplinary actions, personnel decisions preferred.
- 2+ years of experience in conducting internal investigations recommending appropriate course of action/resolution preferred.
- MS Word, Excel and PowerPoint required. PeopleSoft or other HRIS experience preferred.
- Sense of urgency, and ability to delivery on commitments. Experience with company programs and policies, org development, labor relations, and performance improvement preferred.
- Ability to juggle multiple tasks in a fast-paced environment required.
- Excellent organizational, and communication skills required.
- Must handle confidential matters with appropriate discretion.
- Valid driver's license and good driving record required.
The above list of duties and responsibilities is intended to describe the overall nature and level of work being performed by individuals assigned to this position. The list is not intended to be an exhaustive list of all duties, responsibilities or skills that may be required of individuals in this position.
Education and Experience:
- Bachelor's degree preferably in Human Resources Management or equivalent experience required.
- 2+ years of Human Resources or leadership experience preferred.
Travel requirements and frequency: Overnight Travel Negligible (Ground Travel: 10-20%)
Legal/Financial Responsibilities: Requires adherence to Time Warner Standards of Business Conduct. Position must assist in maintaining the confidentiality of customer and business data at all times.

FCC Unit_TWC: 0587
Controlling Establishment ID: 00033 - Greensboro North Regional Rd

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Greensboro-Generalist%2C-Human-Resources-Job-NC-27395/2585067/258506725850672013-07-19Time Warner CableHuman Resourcesfull-timeUSDstarting0BSGreensboro, NC, USPosting Job Title:Sales Representative
Requisition #: 145203BR
Posting Location: Greensboro, NC, US
Area of Interest:Sales
Position Type: Full Time

Posting Job Description

Time Warner Cable's East Region Sales Department currently seeks Direct Sales Representatives for the Greensboro, NC market. Please find below a brief description of the essential duties and responsibilities required to function successfully in this position.

Location: Greensboro, NC

Purpose: The purpose of this position is to explain and sell cable services to customers in a manner consistent with Time Warner Cable (TWC) policies, procedures, quality standards, customer needs and applicable local, state and federal regulations. Positions work from lead sheets or an automated sales force automation device to call on homes and increase service penetration in assigned areas.

Essential Job Functions:
- Make door-to-door cable sales presentations in order to sell cable services to potential and existing customers in the assigned territory.
- Maximize the potential for customers to purchase and retain their cable services.
- Provide complete and accurate information, promote the value of cable effectively and sell based on customer profiles as well as full consideration of all options available.
- Present information regarding products, services, rates, installation fees, campaign requirements and special offers in a clear, concise, accurate and professional manner.
- Promote a positive company image at all times.
- Meet productivity standards set by the department.
- Provide quality customer relations and meet all other performance standards.
- Turn in all sales, including required documentation and monies collected in a timely manner.
- Keep accurate records, report sales activity and results accurately and notify the supervisor or designee of all problems/difficulties as they occur.
- Follow-up on all leads, inquiries, complaints and other messages in a timely manner.
- Keep appointments with customers.
- Attend meetings and training sessions as required.
- Quote prices, credit terms and prepare sales order forms for orders to be completed and billed.
- Perform other duties as assigned.

Qualifications:
- One year of proven commissioned sales experience; or 2 years of college; or equivalent combination of sales experience and college education required.
- Basic math skills required.
- Must be able to work flexible hours.

Travel requirements and frequency:
Must have reliable transportation that will accommodate basic equipment to travel to assigned territories within the system footprint on a daily basis.
- Must have a current valid driver's license with a good driving record.
- Must be able to adhere to the TWC Motor Vehicle Record policy.

Legal or Financial Responsibilities
- Requires adherence to TWC Standards of Business Conduct.
- Maintains the confidentiality of customer and business data at all times.

CBTWC 04/23/13

FCC Unit_TWC: 0587
Controlling Establishment ID: 00425 - Greensboro Spring Garden

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Greensboro-Sales-Representative-Job-NC-27395/2549110/254911025491102013-07-19Time Warner CableSalesfull-timeUSDstarting0BSGreensboro, NC, USPosting Job Title:Advertising Account Executive
Requisition #: 146635BR
Posting Location: Greensboro, NC, US
Area of Interest:Ad Sales
Position Type: Full Time

Posting Job Description

The Time Warner Cable Media currently seeks an Account Executive for our Sales Department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.



Essential Job Functions:

- Maintain customer satisfaction and accountability through consultative selling

- Engage in all stages of the sales cycle, from prospecting to developing customer rapport, closing business and servicing accounts

- Expand sales footprint with existing and new accounts by introducing new products and services

- Complete appropriate sales activity reports and forecasts as required

- Responsible for meeting and exceeding weekly, monthly and quarterly sales activity with focus on solution based selling and digital product inclusion

- Maintains price and product integrity to ensure maximum company profitability

- Initiate and devise client solutions and proposal ensuing realistic deliverables and profitability

- Meet with key decision makers and develop advertising programs that target client specific needs

- Prepare and deliver sales presentations to new and existing customers to drive new business as well as protect and increase existing advertising

Essential Job Competencies:

Digital

- Understands how digital inventory is transacted

- Knows how digital platforms work together

- Deep market knowledge of online and digital marketplace:

o

National

o

Local

o

Competitive Landscape

- Ability to explain complex digital media features in simple terms

Digital Engagement

- Deep passion for emerging consumer habits and where consumers are moving/looking to meet their advertising and information needs.

- Understand and has knowledge of how businesses consume and use social media.

- Ability to accept and drive innovative advanced advertising/digital advertising solutions

- Demonstrated comfort engaging with and selling first generation products

- Able to generate enthusiasm around TWCM digital solutions

Market Knowledge

- Continuously works to stay current and expand market knowledge of advertising opportunities among digital platforms & emerging products

- Demonstrates an understanding of how digital is influencing and changing traditional methods of marketing

- Knowledge of and ability to apply online digital advertising and identify optimal product mix to meet customer needs.

- Understands consumer research. Able to analyze, synthesize and communicate it to the client.

- Understanding of the competition in the marketplace

Technical Knowledge

- Understands how advertisers use digital products and strategies to accomplish client business goals

- Understands and demonstrates subject expertise in these digital products and strategies:

o

Search Engine Optimization

o

Social Network Marketing

o

Mobile Marketing

o

Emerging Digital Media

o

Online Advertising: Display, Rich Media, and Video

o

Location Based Technologies

o

Interactive Television

Education and Experience Requirements:

Bachelor's degree (B. A.) from four-year College or university; or 4-6 years related experience and/or training; or equivalent combination of education and experience. A minimum of 2-4 years experience in local broadcast, cable, on-line or print media sales with a minimum of two years experience in digital media required. Excellent communication, interpersonal, motivational and organizational skills required and ability to work independently and in a team environment. Must be computer proficient in Word, Excel, and PowerPoint. Knowledge of advertising sales software preferred.

FCC Unit_TWC: ADCAR
Controlling Establishment ID: 00346 - Charlotte East Morehead

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Greensboro-Advertising-Account-Executive-Job-NC-27395/2632881/263288126328812013-07-19Time Warner CableAd Salesfull-timeUSDstarting0BSGreensboro, NC, USPosting Job Title:Customer Care Professional
Requisition #: 146911BR
Posting Location: Greensboro, NC, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time

Posting Job Description

Time Warner Cable's Carolina Region currently seeks a Customer Care Professional for our Customer Care department in Greensboro, NC. Please find below a brief description of the essential duties and responsibilities required to function successfully in this position.

Position Summary


The purpose of this position is to provide customer sales and service support for the high speed data broadband product, digital phone and cable television in a manner consistent with Time Warner Cable policies, procedures, quality, standards, customer needs and applicable local, state, and federal procedures.

Essential Job Functions:


- Sales attempts to be made on all sales eligible calls with a focus on core products

- Successfully completes the division's customer sales & service orientation program

- Trains and becomes proficient in selling services by phone to customers and potential subscribers and in working to retain customer and maintain current service levels

- Trains and becomes proficient in assisting customers in assessing service repair problems, scheduling service calls and meeting department standards for this function

- Trains and becomes proficient in answering customer billing questions, including payment timetables

- Trains and becomes proficient in assisting field employees in setting up and authorizing customer accounts

- Meets department standards for handling sales support calls

- Trains and becomes proficient in handling payment transactions, if applicable

- Adheres to accepted company policy and procedures in providing services to customers

- Maintains an acceptable standard of quality in dealing with the customer, both in attitude and ability

- Maintains acceptable sales performance in the following areas: tiers, pay units, remote control units, additional outlets, downgrades and disconnects

- Sales all company products effectively to in-bound calling customers and potential subscribers

- Cooperates with co-workers

- Responds politely to customers

- Works as a member of a team

- Accepts change in a productive manner

- Performs other duties as assigned

- Provide quality customer service via telephone, or by other type of correspondence with customers

- Answer general information inquiries for customers on rates, programming, installation, upgrading, downgrading, transfers, disconnections, and billing questions

- Perform necessary functions for new and prospective customers, including scheduling of installations, entering of account information on a computer system, selling services, upgrading services, providing information on service availabilities, and providing general information on online services in a call center environment

- Review billing statements with customers

- Compute and coordinate payment arrangements with customers on delinquent accounts within the guidelines set forth by the department

- Provide technical support for customers addressing use of equipment, how to order pay-per-view events, and set- up issues

- Perform technical troubleshooting for reception problems prior to issuing a repair call

- Schedules and cancels work assignments for installers

- Determine referral of high-speed data (HSD) calls to the correct ISP vendor, as well as appropriately direct HSD trouble calls to either the National Help Desk or to internal HSD personnel

- Ability to work independently

- Possess excellent verbal and written communication skills

Job Requirements:


- 1-2 Years Customer Service Experience required

- 1-2 years sales and retention experience required

- Accuracy and attention to detail required

- Adequate written, verbal, and interpersonal communication skills required

- Ability to work hours outside of normally scheduled shift with little or no advance notice required

- Ability to read and write in English and use arithmetic skills accurately to complete daily paperwork required

- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence

- Ability to speak effectively before groups of customers or employees of organization

- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations

Education and Experience:


- Experience in the cable industry preferred

- Associates Degree preferred

- A+ Certification preferred

- Ability to Configure, analyze and troubleshoot computers including but not limited to the following operating systems: Windows 95 (best effort), Windows 98, Windows ME, Windows 2000, Windows XP and Macintosh Operating systems required

- Basic arithmetic skills, use of CRT, 10- key by touch and typing skills required

FCC Unit_TWC: 0587
Controlling Establishment ID: 00033 - Greensboro North Regional Rd

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Greensboro-Customer-Care-Professional-Job-NC-27395/2665309/266530926653092013-07-19Time Warner CableCustomer Service/Member Servicesfull-timeUSDstarting0BSGreensboro, NC, USPosting Job Title:Producer – News 14 Greensboro
Requisition #: 146942BR
Posting Location: Greensboro, NC, US
Area of Interest:Editorial
Position Type: Full Time

Posting Job Description

SUMMARY


Responsible for producing assigned newscasts and reporting news stories under the direction of the Executive Producer.

ESSENTIAL DUTIES AND RESPONSIBILITIES


- Builds the news wheel with live and taped news, weather and traffic elements that meet format requirements, within established deadlines.

- Coordinates with graphic artists in developing the graphics for the show.

- Writes stories for anchors as required.

- Stories should be written in a clear and concise conversational manner.

- Produces assigned live newscasts, news wheels and news inserts making decisions on story lineup, video/audio, graphics, and timing to construct the show.

- Produces and writes special reports as directed by Executive Producers or News Director.

- Works with Producers, Reporters, Directors and Assignment Editors to create the news cast product. Responsible for accuracy, fairness and balance of content in the on-air product.

- Researches news publication, websites and programming for story updates and ideas. Brings story ideas to daily editorial meetings.

- Responsible for up-to-date knowledge of news and events in local market, nation and world.

- Performs video editing functions as required.

- Adheres to established journalistic ethics, standards and practices.

- Will perform other duties as assigned.

QUALIFICATIONS


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE


- Four year college degree, preferably in journalism or related field.

- Must have prior television news experience.



APPLICATION PROCEDURES


Only applicants who apply online at www.timewarnercable.com/careers will be considered.

Time Warner Cable supports a drug-free environment


FCC Unit_TWC: NWCAR - Local News Carolinas
Controlling Establishment ID: 00346 - Charlotte East Morehead

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Greensboro-Producer-News-14-Greensboro-Job-NC-27395/2668936/266893626689362013-07-19Time Warner CableEditorialfull-timeUSDstarting0BSGreensboro, NC, USPosting Job Title:Commissions Analyst
Requisition #: 146282BR
Posting Location: Morrisville, NC, US
Area of Interest:Finance/Accounting
Position Type: Full Time

Posting Job Description

Time Warner Cable currently seeks a Commission Analyst within the Accounting Department that will assist in commission development, processing, reporting and analysis for the commission administration team.
POSITION SUMMARY:


This position will be responsible for providing key reporting and analysis over commissions that will assist management in making key decisions for sales growth and performance. Position will partner with commission development team to ensure all data used for commission calculations in the Enterprise commission tool are implemented accurately and according to approved commission plans which includes thorough user acceptance testing.

ESSENTIAL JOB FUNCTIONS
:

- Responsible for commission calculations and ensure payments are paid according to approved commission plans or contracts

- Responsible for developing and providing sales leaders, finance, HR and any other departments recurring and various financial reporting/analysis related to commissions and/or on an ad-hoc basis

- Create commission summary reports and other reports to analyze trends and performance

- Research commission variances as requested by management or commissioned employees

- Track and ensure system defects and enhancements are implemented as planned

- Perform other analysis and special projects as requested


JOB REQUIREMENTS
:

- Bachelor's degree in accounting, finance, MIS or related field

- 2-5 years of experience in commission administration, financial analysis or accounting

- Strong analytical and financial skills with the ability to interpret and effectively communicate results and present to various members of management

- Proven team player, partnership, troubleshooter, and result oriented

- Multi-tasked oriented; capable of working in fast paced and changing environment

- Supports management to enforce procedures and policies to improve overall commission processing

- Maintains poise under pressure with ability to adapt to changing priorities, develop alternative solutions, and work in a team environment

- Action-oriented, energetic individual that can work autonomously

- Possess a cooperative and positive attitude toward customers, employees and the Company

- Proactive and innovative. Ability to troubleshoot and think logically to resolve complex problems

- Analytical and problem solving skills in a deadline driven environment

- Must have good verbal, written and communication skills

- Strong attention to detail

- Excellent computer skills including experience in building excel spreadsheets

- Ability to handle confidential information

- Some travel may be required

- Overtime will be required


EDUCATION/EXPERIENCE


- Bachelor's degree (B. A.) from four-year college or university; or equivalent training, education and experience


PREFERRED QUALIFICATIONS:


- Understanding of basic accounting principles, concepts and terminology

- Must have advanced skills in Excel

- Proficient with Word, Outlook and PowerPoint

- Experience with ICOMS, CSG and/or SalesForce preferred


TRAVEL REQUIREMENTS


- Some travel may be required


FINANCIAL REPSONSIBILITIES:

Requires adherence to Time Warner Standards of Business Conduct

Position must assist in maintaining the confidentiality of customer and business data at all times
Finally, Time Warner Cable offers competitive benefits to include medical, dental, vision, a matched 401(k) plan, tuition reimbursement, and discounted services (in specified areas).

FCC Unit_TWC: 0593
Controlling Establishment ID: 00436 - Morrisville Paramount

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Morrisville-Commissions-Analyst-Job-NC-27560/2601767/260176726017672013-07-19Time Warner CableFinance/Accountingfull-timeUSDstarting0BSMorrisville, NC, USPosting Job Title:Rep, Outbound Telesales
Requisition #: 146533BR
Posting Location: Morrisville, NC, US
Area of Interest:Sales
Position Type: Full Time

Posting Job Description

The Time Warner Cable Telesales Services Department currently seeks Outbound Telesales Representatives in their Morrisville, NC location. Please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Shift: Monday-Friday 12Noon-9pmPurpose:
Call current and former Time Warner Cable customers to consult, assess needs, and recommend appropriate Time Warner Cable products and services. Overcome objections and close the sale.
Essential Job Functions:
* Ability to work in a highly competitive environment, handle sales rejection, and maintain mental focus.

- Educates existing customers and/or potential customers to the benefits and value of Time Warner Cable services.

- Contacts new/existing subscribers based on marketing campaigns to offer additional services. Ability on all outbound calls to upgrade services, and save customers from down-grading or disconnecting current services. Insures high post-sale satisfaction facilitating positive long-term relationships and high potential for repeat business with customer.

- Accurately processes sales orders in multiple billing systems

- Accurately present products, package options, and services aligned with assigned business strategy.

- Follows department scripting; meets/exceeds sales objectives on all calls.

- Must maintain all established sales, quality, and performance standards for the department.

- Must be able to work independently, problem solve, and make decisions with minimal supervision.

- Ability to function in a closely monitored environment, including continual monitoring of customer calls and productivity levels.

- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

- Maintains professional and respectful conduct when interacting with customers and co-workers at all times.

- Utilizes Predictive dialer to initiate outbound sales, retention and in some instances, survey calls.

- Navigates through the region's internal website to provide customers with pricing, promotions and service information within their respective service area.

- Follows all Time Warner Cable policies and procedures.

- Performs other duties as assigned.

- Must pass applicable background check in accordance w/ state regulations for selling home security.
Required Knowledge/Skills/Abilities:
* Requires ability to proficiently use a keyboard and mouse, and navigate a computerized data entry system or other relevant application.

- Excellent sales skills required.

- Must possess excellent communication skills including the ability to communicate effectively, tactfully and courteously with all clients, prospects and employees.

- Must possess ability to learn and execute telephone marketing/selling techniques in accordance with departmental expectations.

- Working knowledge of ICOMS and CSG (preferred) or other billing systems (highly preferred).

- Has an understanding of technology as related to all products offered by Time Warner Cable.

- Previous call center experience preferred; must meet all call center compliance standards.

- Has a clear and comprehensive understanding of all company and departmental policies and procedures.

- Must be able to perform multiple tasks simultaneously while on the phone or dealing in person with a customer.

- Experience using a predictive dialing system preferred.

- Strong attention to detail required.

- The employee must be able to remain positive with both internal and external customer contacts at all times.

- Ability to work in a fast-paced, highly demanding and high stress work environment.

- Ability to deal effectively with customers' frustrations and temperament.

- Ability to exercise good judgment, keeping in mind company policies and procedures as guidelines in issuing credits, scheduling installation/service calls and satisfying the customer.

- Ability to analyze customer's bills, and clearly explain them to the customer.

- The employee must be able to overcome customer objections and rejection and to influence customers to respond positively to sales offers.

- The employee must be able to communicate clearly, concisely, and mirroring the contact's level of tone and understanding.

- Must fulfill applicable Alarm Operator Licensing, Registration and Certification requirements (costs paid by TWC).
Legal or Financial Responsibilities:
Requires adherence to Time Warner Standards of Business Conduct as well as Carolina's Outbound Telesales Policies and Procedures. Position must assist in maintaining the confidentiality of customer and business data at all times
Candidates must apply online to be considered for open positions

CBTWC 5/28/13

FCC Unit_TWC: 0593
Controlling Establishment ID: 00436 - Morrisville Paramount

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Morrisville-Rep%2C-Outbound-Telesales-Job-NC-27560/2622589/262258926225892013-07-19Time Warner CableSalesfull-timeUSDstarting0BSMorrisville, NC, USPosting Job Title:Generalist, Human Resources
Requisition #: 146003BR
Posting Location: Morrisville, NC, US
Area of Interest:Human Resources
Position Type: Full Time

Posting Job Description

Position Summary:
The Generalist, Human Resources serves as a business partner for leaders and provides day to day functional human resources support within a designated client group. This role will also provide support to the Human Resources team as needed.
Essential Job Functions:
- Assist in developing and maintaining effective employee relations with employees, supervisors and managers in respective functional client groups of 200+ employees. Works closely with supervisors and managers to ensure the consistent and fair resolution of employee relations issues. Ensures all data available is reviewed prior to rendering a decision that is in the best interest of the employee and the company.
- Assist in the implementation of human resources projects and initiatives. Work assignments are structured and may be supervised.
- Ensures that all programs, training, compensation, resources and benefits are administered fairly and consistently.
- Conducts New Employee Orientation.
- Responsible for providing support to clients in a variety of forums including; company programs and policies, organizational development, employee and labor relations, and employee recognition. Assignments may focus on service delivery for assigned clients groups and across locations providing guidance on routine issues.
- May counsel employees concerning work-related problems and conduct termination interviews, providing feedback to management when appropriate.
- Administer Exit Survey on all voluntary terminations. Facilitate all termination paperwork for voluntary and involuntary terminations.
- Participate in unemployment hearings of impacted employees within respective functional groups.
- Participate in team meetings within respective client groups. Educate assigned client groups regarding policy and procedure changes.
- Responsible for compiling data and HR metric reports for business leaders.
- Builds knowledge of the organization, processes and customers in an effort to better help assigned client groups meet their business needs.
- Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Uses existing procedures to solve routine or standard problems; receives instruction, guidance and direction from others.
- Maintains performance management and merit process within assigned client groups
- Provides employees direction on filing for leaves of absence including, Medical, FMLA and/or Worker's Compensation claims.
- Track and compile data regarding Worker's Compensation claims and modified work duty within assigned client groups.
- Entry level professional responsible for routine client support and HR administration for assigned client groups.
- Perform all other duties as assigned.
Job Requirements:
- 2+ years of experience in advising and coaching through disciplinary actions, personnel decisions preferred.
- 2+ years of experience in conducting internal investigations recommending appropriate course of action/resolution preferred.
- MS Word, Excel and PowerPoint required. PeopleSoft or other HRIS experience preferred.
- Sense of urgency, and ability to delivery on commitments. Experience with company programs and policies, org development, labor relations, and performance improvement preferred.
- Ability to juggle multiple tasks in a fast-paced environment required.
- Excellent organizational, and communication skills required.
- Must handle confidential matters with appropriate discretion.
- Valid driver's license and good driving record required.
The above list of duties and responsibilities is intended to describe the overall nature and level of work being performed by individuals assigned to this position. The list is not intended to be an exhaustive list of all duties, responsibilities or skills that may be required of individuals in this position.
Education and Experience:
- Bachelor's degree preferably in Human Resources Management or equivalent experience required.
- 2+ years of Human Resources or leadership experience preferred.
Travel requirements and frequency: Overnight Travel Negligible (Ground Travel: 10-20%)
Legal/Financial Responsibilities: Requires adherence to Time Warner Standards of Business Conduct. Position must assist in maintaining the confidentiality of customer and business data at all times.

FCC Unit_TWC: 0593
Controlling Establishment ID: 00436 - Morrisville Paramount

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>http://jobs.timewarnercable.com/job/Morrisville-Generalist%2C-Human-Resources-Job-NC-27560/2585064/258506425850642013-07-19Time Warner CableHuman Resourcesfull-timeUSDstarting0BSMorrisville, NC, USPosting Job Title:BB Installer 1 (Morrisville/Innovation)
Requisition #: 145769BR
Posting Location: Morrisville, NC, US
Area of Interest:Construction
Position Type: Full Time

Posting Job Description

Time Warner Cable Technical Operations department currently seeks a BB Installer 1 for their Morrisville, NC location. Please find below a brief description of the essential duties and responsibilities required to function successfully in this position.

Sc