http://jobs.timewarnercable.com/feeds/cashier-New-York-NY-jobs/ Custom RSS Feed for cashier-New-York-NY-jobs Sat, 25 May 2013 20:00:31 GMT en-us http://jobs.timewarnercable.com/feeds/cashier-New-York-NY-jobs/ 720 Posting Job Title:Lead Retail Sales Specialist
Requisition #: 145135BR
Posting Location: New York, NY, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time

Posting Job Description

Time Warner Cable East Region Sales Department currently seeks a Lead Retail Sales Specialist for our location on 96th Street in Manhattan. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Purpose:
The Retail Sales team is the foundation of a customer's experience at the TWC Retail stores. We enhance people's lives through meaningful conversations about TWC products and services. They earn trust by offering products that meet people's needs and give them control in ways that are simple and easy. The purpose of this position is to provide an exemplary customer experience while utilizing needs based selling techniques to close leads and maximize customer retention

Key Responsibilities:

- Handle reconciliation of all cashiers receipts and prepare the daily deposit.

- Prepare daily and monthly reports from the register and ad hoc requests from Coordinator or Supervisor.

- Verify previous day's deposits and drop of all monetary bags, complete mid-day deposits, close out cash bags and prepare documents for Rapid pick-up.

- Issue change to cashiers as needed and ensure sufficient change is in safe to cover next day's needs, close out credit card machine.

- Maintain daily staff attendance record and forward information to appropriate AR records representative

- Review daily break and lunch schedules based on staffing levels and make appropriate changes and ensure staff adheres to schedule.

- Review and ensure converter equipment order has been placed, check equipment tech pool and research any outstanding issues, ensure end of day converter equipment is verified and equipment inventory is submitted, verify that security video tape is changed daily.

- Report the status of daily work issues to the Supervisor and/or Coordinator.

- Work as a cashier when required.

Qualifications/Skill Set:

- Must have the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

- Good mathematical skills and organizational skills.

- Ability to write routine reports and correspondence.

- Effectively speak before groups of customers or employees of organization.

- Ability to deal with problems involving several concrete variables in standardized situations.

- Knowledge of Microsoft Excel and Microsoft Word.

- Must be able to analyze staffing equipment and customer traffic appropriately to superior.

Education/Experience :

- High school diploma or general education degree (GED) necessary.

- Minimum of one year related experience and/or training or equivalent combination of education and experience.

Legal/Financial Responsibilities:
Requires adherence to Time Warner Standards of Business Conduct. Position must assist in maintaining the confidentiality of customer and business data at all times.

Travel:

- Occasional travel to other sites within the region.

FCC Unit_TWC: 8341
Controlling Establishment ID: 00110 - NYC E 23rd

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>Tue, 09 Apr 2013 00:00:00 GMThttp://jobs.timewarnercable.com/job/New-York-Lead-Retail-Sales-Specialist-Job-NY/2537471/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.timewarnercable.com/job/New-York-Lead-Retail-Sales-Specialist-Job-NY/2537471/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Posting Job Title:Retail Sales Consultant
Requisition #: 145107BR
Posting Location: Springdale, OH, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time

Posting Job Description

Store hours 10:00 am - 9:00pm Monday-Saturday, 12:00pm - 6:00pm Sundays

Hours: 12:30pm-9:30pm and weekends with two days off during the week. Will have store closing responsibilities.

General Purpose:
The purpose of this position is to educate customers on our products and services and to enhance the image of Time Warner Cable by accurately and professionally ensuring customer satisfaction in a variety of situations. This position handles customer service inquiries, payments, service issues and change requests in a confident manner. This position operates in a team environment and strives to achieve established sales and performance goals.

Essential Job Functions:
Achieve sales and customer service objectives.
Conduct product demonstration on retail sales floor utilizing interactive tools.
Project a professional image to customers at all times. Welcome and assist customers with questions, concerns and service changes.
Perform necessary functions for new and prospective customers, including selling and bundling services, entering account information into the computer system, scheduling installation and verifying serviceability, deposit requirements and service requirements.
Assist customers with "instant installs", customer education and operation of equipment.
Promote additional services that add value to customer's current service package.
Assist customers in-person with equipment issuance or returns, billing questions, research requests and service issues.
Retain customers requesting disconnect or downgrade of service by demonstrating the ability to overcome objections, explain features and benefits, and explain the benefits of bundling services.
Continuously learn and retain knowledge of current procedures, services, equipment, promotional offers, and new product offerings.
Maintain store appearance and product presentation to company standards.
Perform cashier duties, including accepting and processing of customer payments and balancing receipts and cash.
Prepare daily and monthly activity reports.
Stock and organize cable store with customer information materials.
Travel to other Customer Care Center/Store locations to provide coverage for vacation, illness, etc. as necessary.
Other Customer Care Center/Store duties as assigned, including: ordering supplies, reporting facility concerns, packing equipment, etc.

Job Requirements:
Minimum 1 year sales and customer service experience.
High school diploma or GED is preferred.
One year cash handling experience preferred.
Ability to work with CRT, calculator.
Personal Computer knowledge required for data/order entry.
Basic math skills required, including the ability to add, subtract, multiply and divide numbers accurately.
Excellent interpersonal, written/oral communication skills.
Strong organizational skills and the ability to multitask. Ability to adapt to change and handle stress.
Ability to work in a team environment.
Ability to handle cash and equipment with accuracy.
Ability to travel to other stores to cover as needed.
Knowledge of ICOMS billing system helpful.

FCC Unit_TWC: 3485
Controlling Establishment ID: 00022 - Cincinnati 11252 Cornell Park

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>Thu, 09 May 2013 00:00:00 GMThttp://jobs.timewarnercable.com/job/Springdale-Retail-Sales-Consultant-Job-OH-45246/2589163/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.timewarnercable.com/job/Springdale-Retail-Sales-Consultant-Job-OH-45246/2589163/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Posting Job Title:Cable Store Representative
Requisition #: 146081BR
Posting Location: Grove City, OH, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time

Posting Job Description

General Purpose:

The purpose of this position is to educate customers on our products and services and to enhance the image of Time Warner Cable by accurately and professionally ensuring customer satisfaction in a variety of situations. This position handles customer service inquiries, payments, service issues and change requests in a confident manner. This position operates in a team environment and strives to achieve established sales and performance goals.

Essential Job Functions:

Achieve sales and customer service objectives.

Conduct product demonstration on retail sales floor utilizing interactive tools.

Project a professional image to customers at all times. Welcome and assist customers with questions, concerns and service changes.

Perform necessary functions for new and prospective customers, including selling and bundling services, entering account information into the computer system, scheduling installation and verifying serviceability, deposit requirements and service requirements.

Assist customers with "instant installs", customer education and operation of equipment.

Promote additional services that add value to customer's current service package.

Assist customers in-person with equipment issuance or returns, billing questions, research requests and service issues.

Retain customers requesting disconnect or downgrade of service by demonstrating the ability to overcome objections, explain features and benefits, and explain the benefits of bundling services.

Continuously learn and retain knowledge of current procedures, services, equipment, promotional offers, and new product offerings.

Maintain store appearance and product presentation to company standards.

Perform cashier duties, including accepting and processing of customer payments and balancing receipts and cash.

Prepare daily and monthly activity reports.

Stock and organize cable store with customer information materials.

Travel to other Customer Care Center/Store locations to provide coverage for vacation, illness, etc. as necessary.

Other Customer Care Center/Store duties as assigned, including: ordering supplies, reporting facility concerns, packing equipment, etc.

Job Requirements:

Minimum 1 year sales and customer service experience.

High school diploma or GED is preferred.

One year cash handling experience preferred.

Ability to work with CRT, calculator.

Personal Computer knowledge required for data/order entry.

Basic math skills required, including the ability to add, subtract, multiply and divide numbers accurately.

Excellent interpersonal, written/oral communication skills.

Strong organizational skills and the ability to multitask. Ability to adapt to change and handle stress.

Ability to work in a team environment.

Ability to handle cash and equipment with accuracy.

Ability to travel to other stores to cover as needed.

Knowledge of ICOMS billing system helpful.

FCC Unit_TWC: 0534
Controlling Establishment ID: 00026 - Columbus Olentangy

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>Tue, 21 May 2013 00:00:00 GMThttp://jobs.timewarnercable.com/job/Grove-City-Cable-Store-Representative-Job-OH-43123/2608511/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.timewarnercable.com/job/Grove-City-Cable-Store-Representative-Job-OH-43123/2608511/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Posting Job Title:Retail Sales Consultant - Part-Time
Requisition #: 141256BR
Posting Location: Springdale, OH, US
Area of Interest:Customer Service/Member Services
Position Type: Part Time

Posting Job Description

General Purpose:
The purpose of this position is to educate customers on our products and services and to enhance the image of Time Warner Cable by accurately and professionally ensuring customer satisfaction in a variety of situations. This position handles customer service inquiries, payments, service issues and change requests in a confident manner. This position operates in a team environment and strives to achieve established sales and performance goals.

Responsibilities:
Achieve sales and customer service objectives.
Conduct product demonstration on retail sales floor utilizing interactive tools.
Project a professional image to customers at all times. Welcome and assist customers with questions, concerns and service changes.
Perform necessary functions for new and prospective customers, including selling and bundling services, entering account information into the computer system, scheduling installation and verifying serviceability, deposit requirements and service requirements.
Assist customers with "instant installs", customer education and operation of equipment.
Promote additional services that add value to customer's current service package.
Assist customers in-person with equipment issuance or returns, billing questions, research requests and service issues.
Retain customers requesting disconnect or downgrade of service by demonstrating the ability to overcome objections, explain features and benefits, and explain the benefits of bundling services.
Continuously learn and retain knowledge of current procedures, services, equipment, promotional offers, and new product offerings.
Maintain store appearance and product presentation to company standards.
Perform cashier duties, including accepting and processing of customer payments and balancing receipts and cash.
Prepare daily and monthly activity reports.
Stock and organize cable store with customer information materials
Travel to other Customer Care Center/Store locations to provide coverage for vacation, illness, etc. as necessary.
Other Customer Care Center/Store duties as assigned, including: ordering supplies, reporting facility concerns, packing equipment, etc.
Work in Best Buy Store locations

Requirements:
Minimum 1 year sales and customer service experience. High school diploma or GED is preferred.
One year cash handling experience preferred.
Ability to work with CRT, calculator.
Personal Computer knowledge required for data/order entry.
Basic math skills required, including the ability to add, subtract, multiply and divide numbers accurately.
Excellent interpersonal, written/oral communication skills.
Strong organizational skills and the ability to multitask. Ability to adapt to change and handle stress.
Ability to work in a team environment.
Ability to handle cash and equipment with accuracy.
Ability to travel to other stores to cover as needed.
Knowledge of ICOMS billing system helpful.
Candidates applying for this position require the use of a company vehicle or their personal vehicle.
Must have a valid driver's license with a clean driving record.

CBTWC 03/08/2013

FCC Unit_TWC: 3485
Controlling Establishment ID: 00022 - Cincinnati 11252 Cornell Park

More on TWC:
]]>Mon, 06 May 2013 07:59:00 GMThttp://jobs.timewarnercable.com/job/Springdale-Retail-Sales-Consultant-Part-Time-Job-OH-45246/2271949/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.timewarnercable.com/job/Springdale-Retail-Sales-Consultant-Part-Time-Job-OH-45246/2271949/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Posting Job Title:Dispatcher 1
Requisition #: 145967BR
Posting Location: Austin, TX, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time

Posting Job Description

Time Warner Cable is currently seeking a Dispatcher 1 for our Technical Operations department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position. The shift could be as late as 10PM and will include at least one weekend day.
Position Summary:

The purpose of this position is to receive service call requests and dispatch, schedule and follow-up work orders. Minimize missed appointments and maximize Technical Field personnel productivity.
Essential Job Functions:

Under direct supervision, dispatches timely and efficient customer installation and trouble service assignments, using electronic dispatch equipment

Responds to customer service requests by prioritizing and dispatching work orders to installation and/or service technicians

Ensures daily routes meet drive time, on-time guarantee, productivity and skill set goals

Monitors technician's work order status and adjusts throughout the day

Maintains regular contact with technicians to provide support or adjust service levels based on customer calls

Places outbound calls to customers both pre-and post-service

Demonstrates ability to learn equipment and steps required for efficient dispatch

Handles routine problems and/or less active regions and follows standard procedures to accomplish assigned tasks

Receives detailed instructions on all work
Job Requirements:

Education: High school diploma or recognized equivalent or minimum two (2) years of directly related experience required.
Preferred Qualifications:

Knowledge of cable industry or service industry is helpful.

Experience with CRTs, calculator,10-key, telephone, cash register and personal computer.

Prior customer service experience in cable, field or office environment

Ability to maintain records in a well-organized manner

Good verbal and written skills
Education and Experience:

High School Diploma/Recognized Equivalent or minimum five (5) years of directly related experience required

FCC Unit_TWC: 1221
Controlling Establishment ID: 00690 - Austin West Howard

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>Wed, 08 May 2013 00:00:00 GMThttp://jobs.timewarnercable.com/job/Austin-Dispatcher-1-Job-TX-73301/2587301/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.timewarnercable.com/job/Austin-Dispatcher-1-Job-TX-73301/2587301/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS