http://jobs.timewarnercable.com/feeds/Winchester-KY-jobs/ Custom RSS Feed for Winchester-KY-jobs Fri, 24 May 2013 23:25:12 GMT en-us http://jobs.timewarnercable.com/feeds/Winchester-KY-jobs/ 720 Posting Job Title:Field Technician 1 Winchester
Requisition #: 143478BR
Posting Location: Mount Sterling, KY, US
Area of Interest:Engineering/Technical Operations
Position Type: Full Time

Posting Job Description

POSITION SUMMARY:
This position is responsible for the installation, disconnection, and changes to broadband analog and digital cable, high speed data, and digital telephony services to include the installation of end-user software packages in a TCP/IP protocol environment, as well as the physical installation of the PC network interface card or cable modem connection to the USB port where appropriate and the installation of home networking solutions wired and wireless.

ESSENTIAL JOB FUNCTIONS:
- Performs customer installations for video, high speed data, digital phone, and new products as required
- Perform customer installations complete from tap to customer, including prewired units; reconnects; additional outlets, requested and non-pay disconnects, and changes of service; installations adhering to Company procedures and safe work practices, National Electrical Code (NEC) and NESC requirements, and local ordinances in order to provide (or remove) services to the customer
- Uses various tools and equipment proficiently. These include, but are not limited to: screwdrivers, pliers, shovels, ladders and various test meters
- Review all requested services with the customer in order to ensure understanding and agreement
- Wire single dwelling units (SDU's) and multiple dwelling units (MDUs) in order to provide "ready hook-up" capabilities at the time of moving in
- If necessary, burying of the service drop from the tap to the ground block; replacing and mounting of SDU and MDU wallboxes; repair or replacement of tap pedestals
- Inspect existing ground or make new ground according to the NEC to protect employees, customers, and equipment
- Determine acceptability of service by reviewing signal quality following installation or service call in order to provide the best possible service for the customer.
- Provide information on available services to new and existing customers in order to sell additional services and attempt to upgrade existing services
- Performs installations by climbing on ladders, telephone poles, and other structures; lifting and carrying up to 75 pounds, digging, crawling, stooping and standing. Works outside throughout the year. Works in various weather conditions, which may be extreme hot or cold conditions. May drive for long periods of time and work in dark/confined spaces in attics and on ground beneath floors.
- Demonstrate and educate customer on products and services
- Perform other duties as requested in order to achieve departmental goals and objectives

JOB REQUIREMENTS:
- Demonstrate ability to independently perform basic installation jobs described above
- Must possess a valid drivers license
- Must be able to meet and maintain safe load limits for provided equipment, in accordance with TWC Weight Restriction Policy

PREFERRED QUALIFICATIONS:
- Minimum of six months experience in installation position
- Pass a pole climbing certification annually

EDUCATION AND EXPERIENCE:
- High School Diploma/Recognized Equivalent or minimum five (5) years of directly related experience required

FCC Unit_TWC: 11153
Controlling Establishment ID: 00259 - Richmond KY

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>Sun, 05 May 2013 02:59:00 GMThttp://jobs.timewarnercable.com/job/Mount-Sterling-Field-Technician-1-Job-KY-40353/2413439/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.timewarnercable.com/job/Mount-Sterling-Field-Technician-1-Job-KY-40353/2413439/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Posting Job Title:Residential Sales Representative
Requisition #: 145853BR
Posting Location: Kansas City, MO, US
Area of Interest:Sales
Position Type: Full Time

Posting Job Description

JOB FUNCTION:
To acquire new customers and upgrade current customers through door-to-door sales calls.

RESPONSIBILITIES:
Acquire new cable subscribers through door-to-door sales in sweep, audit, direct to home, and new markets, using the ICOMS database. Contact requirements: Reach the minimum number of potential customers per week in sweep, audit and new markets and the minimum number of potential customers per week in the Direct to Home market. During the contact the DSA is expected to exhibit a high level of customer service skills, and knowledge of current campaign offers. Optimize customer's value through product education and matching appropriate packaging and specials to best suit the customer. Write and schedule accurate installation work orders. Must maintain an excellent rapport with the Call Center Associates with whom they will be scheduling appointments on a daily basis. Track and report contacts, passings worked, knocks, and sales daily, via voicemail or e-mail. Back-up paperwork will also be required to turn in on a weekly basis to the Area Direct Sales Manager, including all money that is collected in the field. Provide exceptional customer service by performing instant installation of selective apartment connects, when appropriate. Report all feedback on market promotions and trends that are forming out of the field to the Area Direct Sales Manager, as needed. Daily check-in with accurate reports and monies collected. Attend all sales meetings and training. Perform other duties as assigned.

REQUIREMENTS
Previous sales or customers service experience is preferred.
Demonstrate above average presentation skills, good interpersonal communications, strong customer focus and empathy.
Experience where persistence and resilience has been demonstrated.
Demonstrate the ability to focus on achieving goals primarily through self management, self discipline, and flexibility.
Valid drivers license and clean driving records. Ability to lift 25 pounds and stand/walk 90% of work shift.
The candidate must possess a positive attitude, excellent leadership qualities, and a high degree of flexibility.
Ability to work evenings and weekends.

CBTWC 05/01/2013

FCC Unit_TWC: 3473
Controlling Establishment ID: 00759 - Kansas City 6555 Winchester

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>Wed, 01 May 2013 00:00:00 GMThttp://jobs.timewarnercable.com/job/Kansas-City-Residential-Sales-Representative-Job-MO-64101/2576219/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.timewarnercable.com/job/Kansas-City-Residential-Sales-Representative-Job-MO-64101/2576219/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Posting Job Title:Satisfaction Assurance Representive
Requisition #: 145852BR
Posting Location: Kansas City, MO, US
Area of Interest:Sales
Position Type: Full Time

Posting Job Description

Job Function:

The purpose of this role is to retain customers in aggressively competitive areas & franchises. This role aligns with the Direct sales team and will reach out to our customer base through proactive door to door marketing. By aligning with Direct sales we're able to take advantage of well developed best practices and customer contact tools.

Responsibilities:
Attend weekly department meetings & trainings as scheduled, Meet regularly with their sales leaders to discuss achievement to goals and proactively plan sales strategies. Receive coaching that will help them progress their careers and grow inside of Time Warner Cable.

Perform field sales and care functions. These reps will go door to door in aggressively competitive franchises working to save our customers and inoculate them against the competition. They will work a total quality check list to ensure our customers are receiving great service and educate them about key products like Start Over, or TWC TV.Com. When issues do arrive they will work with key groups like Tech ops or Care to fix. They will look for opportunities to up-sell our customers to additional products and services. A revenue retained function is tied to this role to ensure they are working to grow our customers business with Time Warner and educate them about our TWC advantages.

Requirements:
- Work independently to promote the sale of cable television, high speed Internet and Digital Home Phone services to new or existing customers. Some of the sales leads are generated within an assigned territory provided by the Time Warner Cable.
- Secure sales and prepare documentation of sales orders while in customer's home.
- Meet with supervisor on a daily basis.
-Care for our existing customers and help to inoculate them against the competition.
- Demonstrated leadership and a successful track record.
Applicants considered for employment must undergo a thorough background review and drug screening.

CBTWC 05/01/2013

FCC Unit_TWC: 3473
Controlling Establishment ID: 00759 - Kansas City 6555 Winchester

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>Wed, 01 May 2013 00:00:00 GMThttp://jobs.timewarnercable.com/job/Kansas-City-Satisfaction-Assurance-Representive-Job-MO-64101/2576220/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.timewarnercable.com/job/Kansas-City-Satisfaction-Assurance-Representive-Job-MO-64101/2576220/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Posting Job Title:Sales Representative
Requisition #: 146362BR
Posting Location: Kansas City, MO, US
Area of Interest:Sales
Position Type: Full Time

Posting Job Description

JOB FUNCTION:
To acquire new customers and upgrade current customers through door-to-door sales calls.
RESPONSIBILITIES:
Acquire new cable subscribers through door-to-door sales in sweep, audit, direct to home, and new markets, using the ICOMS database. Contact requirements: Reach the minimum number of potential customers per week in sweep, audit and new markets and the minimum number of potential customers per week in the Direct to Home market. During the contact the DSA is expected to exhibit a high level of customer service skills, and knowledge of current campaign offers. Optimize customer's value through product education and matching appropriate packaging and specials to best suit the customer. Write and schedule accurate installation work orders. Must maintain an excellent rapport with the Call Center Associates with whom they will be scheduling appointments on a daily basis. Track and report contacts, passings worked, knocks, and sales daily, via voicemail or e-mail. Back-up paperwork will also be required to turn in on a weekly basis to the Area Direct Sales Manager, including all money that is collected in the field. Provide exceptional customer service by performing instant installation of selective apartment connects, when appropriate. Report all feedback on market promotions and trends that are forming out of the field to the Area Direct Sales Manager, as needed. Daily check-in with accurate reports and monies collected. Attend all sales meetings and training. Perform other duties as assigned.
REQUIREMENTS
Previous sales or customers service experience is preferred.
Demonstrate above average presentation skills, good interpersonal communications, strong customer focus and empathy.
Experience where persistence and resilience has been demonstrated.
Demonstrate the ability to focus on achieving goals primarily through self management, self discipline, and flexibility.
Valid drivers license and clean driving records. Ability to lift 25 pounds and stand/walk 90% of work shift.
The candidate must possess a positive attitude, excellent leadership qualities, and a high degree of flexibility.
Ability to work evenings and weekends.

CBTWC 05/20/13

FCC Unit_TWC: 3473
Controlling Establishment ID: 00759 - Kansas City 6555 Winchester

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>Mon, 20 May 2013 00:00:00 GMThttp://jobs.timewarnercable.com/job/Kansas-City-Sales-Representative-Job-MO-64101/2606495/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.timewarnercable.com/job/Kansas-City-Sales-Representative-Job-MO-64101/2606495/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Posting Job Title:Supervisor, Customer Care
Requisition #: 146049BR
Posting Location: Kansas City, MO, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time

Posting Job Description

The Time Warner Cable Kansas City location currently seeks a Customer Care Supervisor for our Call Center Department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Position Summary

The purpose of this position is to oversee day-to-day sales floor functions of the customer service area. Support the call center working closely with workforce management, quality analysts and the escalations group. In-depth one on one coaching, training and follow-up to optimize customer service and sales results during customer initiated contact. Assimilate and effectively communicate changes in policies and procedures.

Essential Job Functions:

- Monitoring through real time observation screens the performance of staffing.

- Monitoring for quality and accountability using real time or recording of customer calls.

- Coordinate staffing to improve performance through mentoring and training.

- Maintaining accurate individual employee records of non-adherence to schedule

- Maintain a professional and orderly department.

- Maximize department productivity and time spent on call handling activities.

- Provide support to floor and team leaders.

- Interview Customer Service applicants and coordinate the hiring process.

- Responsible for analyzing Customer Service daily activity reports

- Motivate staff through celebrations and contests.

- Produce an efficient scheduling process for the call center.

- Monitor and coach quality analyst group and ensure consistency.

- Ensure call routing and IVR accuracy.

Job Requirements:

- Training and coaching experience required.

- Energetic and positive outlook required.

- Excellent people skills.

- Ability to analyze and solve problems.

- Excellent verbal and written skills required

- Computer proficiency in Word, Excel and PowerPoint

- Ability to make sound decisions.

- Detail orientated.

- Ability to work flexible hours.

- Excellent knowledge of workforce management applications, technologies and key performance indicators.

- Expert knowledge and understanding of workforce planning programs and principles.

- Thorough understanding of aspect, e-WFM tools and Avaya.

- Demonstrated skills in all phases of workforce planning, forecasting and intra-day functions.

- Call routing knowledge.

- Strong analytical abilities to provide strategies based on historical and current data.

- Ability to promote quality achievement and performance improvement throughout the organization.

- Experience in setting QA compliance objectives and ensuring that targets are achieved.

- Ability to identify relevant quality-related training needs and training.

- Ability to analyze performance data and charts against defined parameters.

- Ability to monitor performance by gathering relevant data and producing statistical reports.

All other Duties As Assigned

The above list of duties and responsibilities is intended to describe the overall nature and level of work being performed by individuals assigned to this position. The list is not intended to be an exhaustive list of all duties, responsibilities or skills that may be required of individuals in this position.

Preferred Qualifications:

- Leadership/management skills desired

- Strong Sales and marketing background desirable.

Education and Experience:

Bachelor's degree (B. A.) from four-year college or university; or equivalent training, education and experience.

Physical Demands:

The physical demands described here are those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

FCC Unit_TWC: 3473
Controlling Establishment ID: 00049 - Kansas City 6550 Winchester

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>Tue, 21 May 2013 00:00:00 GMThttp://jobs.timewarnercable.com/job/Kansas-City-Supervisor%2C-Customer-Care-Job-MO-64101/2608500/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.timewarnercable.com/job/Kansas-City-Supervisor%2C-Customer-Care-Job-MO-64101/2608500/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Posting Job Title:Business Class Contractor & QA Specialist (Kansas City)
Requisition #: 145724BR
Posting Location: Kansas City, MO, US
Area of Interest:Administrative/Clerical
Position Type: Full Time

Posting Job Description

Time Warner Cable Business Class currently seeks BC Contractor QA Specialist for our Kansas City office. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

POSITION SUMMARY:

This position is responsible for assisting the Business Class Contractor QA Manager with managing the quality control of multi-disciplined contractor companies that are supporting Business Class Broadband and Fiber Operations, throughout the Time Warner Cable Business Class service areas in Kansas City. This includes field quality control inspections, contractor facility and warehouse inspections, field investigations of damage claims and escalated issues and also reviewing, managing and maintaining contractor invoices, reports and others forms of data that are provided from various contractor companies.

ESSENTIAL JOB FUNCTIONS:

- The primary quality control focus is the overall image that the Business Class Field Contractors present, the overall customer experience that is provided and the quality of the services and the data that is provided by the contractor companies for Time Warner Cable Business Class.

- The Business Class Field Contractors assist with tasks ranging from new installs, upgrades/downgrades, moves/relocations, disconnections, resolving service issues and Broadband and Fiber surveys and pre-wiring.

- The Business Class Customers that are being provided these services range from home based business to large business; such as hospitals, hotels, governmental facilities and enterprise customers.

- The products that are provided and serviced range from basic broadband services to advanced fiber services.

- Additional responsibilities include supporting temporary services at special events including conventions, trade-shows, company sponsored meetings/activities and emergency network service requests for local, state and national governmental agencies.

- Business Class Contractors also provide dispatch and construction liaison support to assist with managing daily operations. To monitor and evaluate contractor performance, the Operations QA Specialist must have experience in working with CSG/ICOMS, Salesforce, OSI, OMSE, Sage Quest and Work Assure.

- This individual will have an increased focus on providing coaching, training, daily oversight and reporting of activities related to the installation and service activities provided by the Business Class Contractors.

- Research and track the overall quality of the Business Class Field Contractors performance, management and the services and data that each contractor company provides to Time Warner Cable.

- Conduct random field and facility inspections and providing and tracking detailed and documented data of each inspection's results.

- Ensure that all tasks that are assigned to the Business Class Contractors are accomplished in the safest and most effective, efficient and "customer-first" manner possible; while providing the best possible customer experience.

- Actively participate in setting and following department goals, which provide excellent service, reliability and quality exceeding commercial customer expectations.

- Actively recommend and encourage creative and innovative solutions to support constant improvement of quality for Time Warner Cable.

- Communicate and enforce all company policies and procedures.

- Interface closely with various other Departments throughout Time Warner Cable, as required

JOB REQUIREMENTS:

- High school diploma or equivalent required.

- Associates degree or equivalent industry experiences preferred.

- Minimum of 5 years of experience in the computer, data networking or commercial voice industry preferred. Broadband and fiber optic data transport, telephony/Key System/PBX, Ethernet/SONET or a related industry experiences beneficial.

- Experience with CSG/ICOMS, Work Assure, Sage Quest, Sales Force and OSI is essential.

- Construction and design knowledge is beneficial.

- Familiarity with analog/digital video; standard computer software/hardware; high-speed data over broadband networks; experience with Internet services (DHCP, FTP, HTTP, SMTP, SNMP, IMAP, POP, etc.); TCP/IP; DOCSIS; Optical network design and testing including, Wi-Fi/Hot Spot wireless Internet; and circuit switched voice; preferred.

- Ability to work in a cooperative team atmosphere is essential.

- Ability to work within time constraints and meet commitments to customers and employees.

- Ability to work in a high stress environment with multiple priorities.

- Ability to understand/analyze and draw conclusions from various customer and company reports.

- Ability to evaluate business and recommend solutions and/or improvements.

- Must have the ability to work in indoor and outdoor environments required including confining indoor/attic/crawl space situations.

- A "Can Do" attitude coupled with a commitment for customer satisfaction, installation responsiveness, and dedication to quality, regulatory compliance and immediate complaint resolution are critical abilities.

- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

- Valid driver's license and a driving record that complies with company policy.

- Successful completion of pre-hire screening test(s).

FCC Unit_TWC: 3473
Controlling Establishment ID: 00049 - Kansas City 6550 Winchester

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>Fri, 10 May 2013 00:00:00 GMThttp://jobs.timewarnercable.com/job/Kansas-City-Business-Class-Contractor-&-QA-Specialist-%28Kansas-City%29-Job-MO-64101/2591157/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.timewarnercable.com/job/Kansas-City-Business-Class-Contractor-&-QA-Specialist-%28Kansas-City%29-Job-MO-64101/2591157/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS