http://jobs.timewarnercable.com/feeds/DATA-ENTRY-Rochester-NY-jobs/ Custom RSS Feed for DATA-ENTRY-Rochester-NY-jobs Wed, 19 Jun 2013 18:50:50 GMT en-us http://jobs.timewarnercable.com/feeds/DATA-ENTRY-Rochester-NY-jobs/ 720 Posting Job Title:TOC Surveillance Analyst (Rochester, NY)
Requisition #: 146337BR
Posting Location: Rochester, NY, US
Area of Interest:Engineering/Technical Operations
Position Type: Full Time

Posting Job Description

Time Warner Cable currently seeks a TOC Surveillance Analyst for our Technical Operations Department in Rochester, NY. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Position Summary:

Provides first-line HFC network (Optical Transmitter to Tap) surveillance, Trouble and Change Management support for Time Warner Cable Market in a 7x24x365 operation. Facilitates and coordinates the flow of communications between the TWC TOC (Technical Operations Center) and internal Time Warner Cable Operations groups.

This position is for a member of the TWC TOC which is responsible for providing HFC network and related systems operations support for the Time Warner Cable Markets. The TOC is also responsible for delivering service in accordance with Technical Operations Standard TOC Support Model.

Essential Job Functions:

- Provides quality, timely and accurate end-to-end support of any issues within functional area of responsibility

- This includes ticketing and notification/communication of the incident in ticketing system

- Provides input and feedback for the development and improvement of TWC TOC communications processes and procedures

- Provides surveillance of Time Warner Network using all applicable TOC Network, Systems Management Tools and Billing System

- Responsible for Declaration of outages within the Billing System

- Performs initial troubleshooting, problem analysis and isolation of HFC network and system events in accordance with Technical Operations Standard TOC Support Model

- Performs tracking and management of Incidents to resolution in accordance with Technical Operations Standard TOC Support Model

- Manages change tickets within the Change Management guidelines and procedures

- Performs administrative tasks for TOC Management Tools, contact, escalations and notification lists and other documentation or systems under the direction of TOC Management

- Reviews, audits and sets up response for customer reported ticketing trends Acts as the voice of the customer with real time ticket monitoring

- Uses tools and surveillance equipment to minimize repair time for service interruptions

- Provides cross-functional communication regarding service interruptions or degradation which impacts our internal and external customers

- Other duties as assigned by TOC management

Job Requirements:

- Strong written and verbal communication skills

- Must be able to perform each essential duty satisfactorily

- Must be willing to work in an entrepreneurial environment requiring broad experience, adaptability, quick learning and excellent problem solving skills

- Must be able to manage multiple projects simultaneously, including resources, priorities, and timelines

- General knowledge of Microsoft Office products to include Excel and Word

Preferred Qualifications:

- Successful candidate will have a functional knowledge of HFC networking, TCP/IP, VOIP and Digital Television

- Experience with Remedy, Unified and Big Brother is desired Working knowledge of Data over Cable systems and end-user support experience is a plus; ISP or broadband environment experience is highly valued

- The requirements listed are a representative of the knowledge, skill, and/or ability required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Education and Experience:

- A high school diploma or equivalent is required with a minimum two year related experience and/or training

Physical Demands:

The physical demands for this position are typical to an office and field environment and must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

FCC Unit_TWC: 1811
Controlling Establishment ID: 00130 - Rochester Mount Hope

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>Fri, 24 May 2013 05:00:00 GMThttp://jobs.timewarnercable.com/job/Rochester-TOC-Surveillance-Analyst-%28Rochester%2C-NY%29-Job-NY-14602/2617001/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.timewarnercable.com/job/Rochester-TOC-Surveillance-Analyst-%28Rochester%2C-NY%29-Job-NY-14602/2617001/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Posting Job Title:Account Executive 1 Commercial
Requisition #: 146808BR
Posting Location: Rochester, NY, US
Area of Interest:Sales
Position Type: Full Time

Posting Job Description

As a technology leader in the telecommunications industry and one of the largest cable operators in the nation, Time Warner Cable Business Class has a uniquely strong marketplace position. We built our business on the single focus of being a best-in-class telecommunications service provider, and we are looking for best-in-class sales leaders to join us in our drive to success.

Position Summary

The Account Executive 1 position is a consultative field sales position within our Business Class commercial sales team. Individuals in this position are responsible for voice, data and video sales within a defined sales territory.

Essential Job Functions:

- Conducts proactive consultative needs analysis with new prospective customers, including the development of client centric product solutions

- Understands the communication needs of small and mid-sized business customers and designs solutions to meet those unique business needs

- Responsible for achieving a monthly revenue quota in data, phone and video sales

- Designs, develops and delivers sales proposals and presentations on product benefits

- Self-generates leads by contacting prospective clients by telephone, cold call premise visits, networking and industry events

- Qualifies new leads and requests site surveys to determine serviceability of prospects, including submission of ROI analysis to sales management

- Maintains all sales databases necessary to report sales activity and customer information

- Works with the Account Management team to ensure timely handoff of sold accounts for ongoing management and retention

- Works in conjunction with other business services support groups, including sales engineering, sales support and marketing personnel

- Attends all sales meetings and training sessions as required by management

Preferred Qualifications:

- Three or more years of sales experience exceeding revenue quotas, preferably selling data, voice and/or video solutions in the telecommunications industry

- Working knowledge of computers, computer networking, the Internet and fiber connected networks preferred

- Strong networking and negotiation skills required

- Strong verbal, written and interpersonal communication skills required

- Requires ability to multitask, as well as work efficiently and effectively within required deadlines

- The ability to learn quickly and apply that knowledge, along with the ability to work in a team environment is required

- Must have a valid driver's license and clean driving record

- Internals must be in their role more than 12 months to be eligible to apply.

Education and Experience:

Bachelor's degree from a four-year college or university; or equivalent training, education and experience.

Additional Educational Information (if any): Telecommunications industry experience preferred.

Travel Requirements:

No

Supervisory/Managerial Responsibilities:

No Supervisory responsibilities with this position.

FCC Unit_TWC: 1811
Controlling Establishment ID: 00130 - Rochester Mount Hope

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>Thu, 13 Jun 2013 05:00:00 GMThttp://jobs.timewarnercable.com/job/Rochester-Account-Executive-1-Commercial-Job-NY-14602/2661865/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.timewarnercable.com/job/Rochester-Account-Executive-1-Commercial-Job-NY-14602/2661865/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Posting Job Title:Home Security Sales Representative
Requisition #: 146470BR
Posting Location: Schenectady, NY, US
Alternative Locations: United States - New York - Binghamton, United States - New York - Rochester, United States - New York - Syracuse;Rochester, New York, United States;Syracuse, New York, United States
Area of Interest:Customer Service/Member Services
Position Type: Full Time

Posting Job Description

Time Warner Cable Northeast Region Sales Department currently seeks a Home Security Sales Representative.

Location(s): This position can sit in Rochester, Syracuse, Binghamton, or Schenectady, NY areas.

Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.Intelligent Home is Time Warner Cable's new home security and management system that puts our customers in control of their home no matter where they are. From a smartphone, laptop or in-home touchscreen you can arm or disarm your Intelligent Home system, view live video from in-home cameras or even set your lights and thermostat to be just the way you like it when you arrive home.

PURPOSE:
The purpose of this position is to explain and sell IntelligentHome and cable services to customers in a manner consistent with Time Warner Cable policies, procedures, quality, standards, customer needs and applicable local, state, and federal regulations. Positions work from lead sheets and/or a sales force automation device to call on homes and increase service penetration in assigned areas.
Management reserves the right to add, change or revise this job description at any time.
ESSENTIAL JOB FUNCTIONS:
- Make door-to-door cable sales presentations in order to sell IH and cable services to potential and existing customers in assigned territory.
- Attend events as needed to promote and sell IH and cable services.
- Recommend security system designs tailored to each residential customer's needs
- Promote the value of TWC services effectively, and sell based on customer profiles as well as full consideration of all options available.
- Present information regarding products, services, rates, installation fees, campaign requirements, and special offers in a clear, concise, accurate, and professional manner.
- Promote a positive company image at all times and provide excellent customer service.
- Meet productivity standards set by the department.
- Provide quality customer relations and meet all other performance standards.
- Turn in all sales including required documentation and monies collected in a timely manner in accordance w/ department policies.
- Keep accurate records, report sales activity and results accurately, and notify supervisor or designee of all problems/difficulties as they occur.
- Follow up on all leads, inquiries, complaints, and other messages in a timely manner.
- Keep appointments with customers
- Attend meetings and training sessions as required.
- Must pass applicable background check in accordance w/ state regulations for selling home security.
- Perform other duties as assigned.
Experience/Skills Required:
- One year of proven commissioned sales experience; or 2 years of college; or equivalent combination of sales exp. and college education required.
- Requires basic math skills.
- Must be capable of working in all weather conditions and have flexible work hours, including evenings and weekends.
Travel requirements and frequency:
Must have a valid driver's license and reliable transportation that will accommodate basic equipment to travel to assigned territories within the system footprint - Daily.
Legal or Financial Responsibilities:
Requires adherence to Time Warner Standards of Business Conduct.
Maintains the confidentiality of customer and business data at all times.

CBTWC 05/30/13

FCC Unit_TWC: 0756
Controlling Establishment ID: 00006 - Schenectady Highbridge

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>Tue, 28 May 2013 05:00:00 GMThttp://jobs.timewarnercable.com/job/Schenectady-Intelligent-Home-Direct-Sales-Rep-Job-NY-12008/2622187/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.timewarnercable.com/job/Schenectady-Intelligent-Home-Direct-Sales-Rep-Job-NY-12008/2622187/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Posting Job Title:Operations Assistant
Requisition #: 144889BR
Posting Location: Syracuse, NY, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time

Posting Job Description

The Time Warner Cable Corporate office currently seeks an Operations Assistant for our Emergency Response Center. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Work Schedule:
Tuesday, Wednesday, Thursday, Saturday 10:30am - 9:00 pm

Essential Job Functions:


- Performs alarm panel programming and data entry to monitoring software and related applications.

- Performs data verification.

- Troubleshoots and provides advanced customer and technical support, schedules service calls and enters/tracks
service tickets.

- Performs equipment checks, manual processing/receiver readings.

- Handles incoming technician calls.

- Processes requests for account changes and service.

- Compiles daily programming, data entry, and service statistics.

- Handles overflow activity of customer alarm signals.

- Notifies supervisor of errors and equipment stoppage.

- Contacts On-Call personnel as required.

- Attends meetings/trainings as required.

- Must fulfill applicable Alarm Operator Licensing and Registration requirements.



Job Requirements:


- One to three years related experience is required.

- Must have one plus years face-to-face and/or phone customer contact.

- Basic math and computer/keyboarding/computer skills required.

- Knowledge of billing systems.

- Strong accuracy and attention to detail required.

- Must maintain a high level of confidentiality in dealing with customer data.

- Ability to communicate effectively and pleasantly over the phone and express excellent customer service skills

- Good organizational skills to work on multiple tasks.

- Ability to work under stress.

- Ability to operate/troubleshoot basic office equipment (PC, printer, fax, receivers, alarm panels, telephone system, various software packages).

- Central Station Alarm Association (CSAA) Operator Certification must be obtained within six months of accepting position.

- Must possess excellent verbal communication skills including the ability to communicate effectively, tactfully and courteously with all clients and employees.

- Must possess minimum one year of Windows-based computer experience.

- Must possess the ability to learn various computerized systems.



Preferred Qualifications:


- Bi-lingual, fluent in Spanish.



Education and Experience:

High school diploma or general education degree (GED)

Supervisory/Managerial Responsibilities:
No Supervisory responsibilities with this position.



Travel Requirements:

None


We are proud to offer a robust benefits package including medical, dental, vision, pension, a matched 401(k) plan, tuition reimbursement, and discounted services for employees who reside in a Time Warner Cable service area. Qualified candidates should apply online at www.timewarnercable.com.

FCC Unit_TWC: 1053
Controlling Establishment ID: 00168 - East Syracuse Fly Rd

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>Sat, 25 May 2013 03:00:00 GMThttp://jobs.timewarnercable.com/job/Syracuse-Operations-Assistant-Job-NY-13201/2517189/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.timewarnercable.com/job/Syracuse-Operations-Assistant-Job-NY-13201/2517189/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Posting Job Title:Operations Assistant
Requisition #: 145757BR
Posting Location: Syracuse, NY, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time

Posting Job Description

The Time Warner Cable Corporate office currently seeks an Operations Assistant for our Emergency Response Center. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Work Schedule:

Monday, Tuesday, Friday, Saturday 9:30 AM - 8:00 PM

Essential Job Functions:


- Performs alarm panel programming and data entry to monitoring software and related applications.

- Performs data verification.

- Troubleshoots and provides advanced customer and technical support, schedules service calls and enters/tracks

service tickets.

- Performs equipment checks, manual processing/receiver readings.

- Handles incoming technician calls.

- Processes requests for account changes and service.

- Compiles daily programming, data entry, and service statistics.

- Handles overflow activity of customer alarm signals.

- Notifies supervisor of errors and equipment stoppage.

- Contacts On-Call personnel as required.

- Attends meetings/trainings as required.

- Must fulfill applicable Alarm Operator Licensing and Registration requirements.

Job Requirements:


- One to three years related experience is required.

- Must have one plus years face-to-face and/or phone customer contact.

- Basic math and computer/keyboarding/computer skills required.

- Knowledge of billing systems.

- Strong accuracy and attention to detail required.

- Must maintain a high level of confidentiality in dealing with customer data.

- Ability to communicate effectively and pleasantly over the phone and express excellent customer service skills

- Good organizational skills to work on multiple tasks.

- Ability to work under stress.

- Ability to operate/troubleshoot basic office equipment (PC, printer, fax, receivers, alarm panels, telephone system, various software packages).

- Central Station Alarm Association (CSAA) Operator Certification must be obtained within six months of accepting position.

- Must possess excellent verbal communication skills including the ability to communicate effectively, tactfully and courteously with all clients and employees.

- Must possess minimum one year of Windows-based computer experience.

- Must possess the ability to learn various computerized systems.

Preferred Qualifications:


- Bi-lingual, fluent in Spanish.

Education and Experience:

High school diploma or general education degree (GED)

Supervisory/Managerial Responsibilities:

No Supervisory responsibilities with this position.

Travel Requirements:

None

We are proud to offer a robust benefits package including medical, dental, vision, pension, a matched 401(k) plan, tuition reimbursement, and discounted services for employees who reside in a Time Warner Cable service area. Qualified candidates should apply online at www.timewarnercable.com.

FCC Unit_TWC: 1053
Controlling Establishment ID: 00168 - East Syracuse Fly Rd

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>Thu, 30 May 2013 03:00:00 GMThttp://jobs.timewarnercable.com/job/Syracuse-Operations-Assistant-Job-NY-13201/2575156/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.timewarnercable.com/job/Syracuse-Operations-Assistant-Job-NY-13201/2575156/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Posting Job Title:Operations Assistant
Requisition #: 145758BR
Posting Location: Syracuse, NY, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time

Posting Job Description

The Time Warner Cable Corporate office currently seeks an Operations Assistant for our Emergency Response Center. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Work Schedule:

Wednesday, Thursday, Friday, Sunday 11:00 AM - 9:30 PM

Essential Job Functions:


- Performs alarm panel programming and data entry to monitoring software and related applications.

- Performs data verification.

- Troubleshoots and provides advanced customer and technical support, schedules service calls and enters/tracks

service tickets.

- Performs equipment checks, manual processing/receiver readings.

- Handles incoming technician calls.

- Processes requests for account changes and service.

- Compiles daily programming, data entry, and service statistics.

- Handles overflow activity of customer alarm signals.

- Notifies supervisor of errors and equipment stoppage.

- Contacts On-Call personnel as required.

- Attends meetings/trainings as required.

- Must fulfill applicable Alarm Operator Licensing and Registration requirements.

Job Requirements:


- One to three years related experience is required.

- Must have one plus years face-to-face and/or phone customer contact.

- Basic math and computer/keyboarding/computer skills required.

- Knowledge of billing systems.

- Strong accuracy and attention to detail required.

- Must maintain a high level of confidentiality in dealing with customer data.

- Ability to communicate effectively and pleasantly over the phone and express excellent customer service skills

- Good organizational skills to work on multiple tasks.

- Ability to work under stress.

- Ability to operate/troubleshoot basic office equipment (PC, printer, fax, receivers, alarm panels, telephone system, various software packages).

- Central Station Alarm Association (CSAA) Operator Certification must be obtained within six months of accepting position.

- Must possess excellent verbal communication skills including the ability to communicate effectively, tactfully and courteously with all clients and employees.

- Must possess minimum one year of Windows-based computer experience.

- Must possess the ability to learn various computerized systems.

Preferred Qualifications:


- Bi-lingual, fluent in Spanish.

Education and Experience:

High school diploma or general education degree (GED)

Supervisory/Managerial Responsibilities:

No Supervisory responsibilities with this position.

Travel Requirements:

None

We are proud to offer a robust benefits package including medical, dental, vision, pension, a matched 401(k) plan, tuition reimbursement, and discounted services for employees who reside in a Time Warner Cable service area. Qualified candidates should apply online at www.timewarnercable.com.

FCC Unit_TWC: 1053
Controlling Establishment ID: 00168 - East Syracuse Fly Rd

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>Thu, 30 May 2013 03:00:00 GMThttp://jobs.timewarnercable.com/job/Syracuse-Operations-Assistant-Job-NY-13201/2575158/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.timewarnercable.com/job/Syracuse-Operations-Assistant-Job-NY-13201/2575158/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Posting Job Title:Operations Assistant
Requisition #: 145759BR
Posting Location: Syracuse, NY, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time

Posting Job Description

The Time Warner Cable Corporate office currently seeks an Operations Assistant for our Emergency Response Center. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Work Schedule:

Tuesday, Wednesday, Friday, Saturday 7:00 AM - 5:30 PM

Essential Job Functions:


- Performs alarm panel programming and data entry to monitoring software and related applications.

- Performs data verification.

- Troubleshoots and provides advanced customer and technical support, schedules service calls and enters/tracks

service tickets.

- Performs equipment checks, manual processing/receiver readings.

- Handles incoming technician calls.

- Processes requests for account changes and service.

- Compiles daily programming, data entry, and service statistics.

- Handles overflow activity of customer alarm signals.

- Notifies supervisor of errors and equipment stoppage.

- Contacts On-Call personnel as required.

- Attends meetings/trainings as required.

- Must fulfill applicable Alarm Operator Licensing and Registration requirements.

Job Requirements:


- One to three years related experience is required.

- Must have one plus years face-to-face and/or phone customer contact.

- Basic math and computer/keyboarding/computer skills required.

- Knowledge of billing systems.

- Strong accuracy and attention to detail required.

- Must maintain a high level of confidentiality in dealing with customer data.

- Ability to communicate effectively and pleasantly over the phone and express excellent customer service skills

- Good organizational skills to work on multiple tasks.

- Ability to work under stress.

- Ability to operate/troubleshoot basic office equipment (PC, printer, fax, receivers, alarm panels, telephone system, various software packages).

- Central Station Alarm Association (CSAA) Operator Certification must be obtained within six months of accepting position.

- Must possess excellent verbal communication skills including the ability to communicate effectively, tactfully and courteously with all clients and employees.

- Must possess minimum one year of Windows-based computer experience.

- Must possess the ability to learn various computerized systems.

Preferred Qualifications:


- Bi-lingual, fluent in Spanish.

Education and Experience:

High school diploma or general education degree (GED)

Supervisory/Managerial Responsibilities:

No Supervisory responsibilities with this position.

Travel Requirements:

None

We are proud to offer a robust benefits package including medical, dental, vision, pension, a matched 401(k) plan, tuition reimbursement, and discounted services for employees who reside in a Time Warner Cable service area. Qualified candidates should apply online at www.timewarnercable.com.

FCC Unit_TWC: 1053
Controlling Establishment ID: 00168 - East Syracuse Fly Rd

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>Thu, 30 May 2013 03:00:00 GMThttp://jobs.timewarnercable.com/job/Syracuse-Operations-Assistant-Job-NY-13201/2575159/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.timewarnercable.com/job/Syracuse-Operations-Assistant-Job-NY-13201/2575159/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Posting Job Title:Operations Assistant
Requisition #: 145762BR
Posting Location: Syracuse, NY, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time

Posting Job Description

The Time Warner Cable Corporate office currently seeks an Operations Assistant for our Emergency Response Center. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Work Schedule:

Monday, Tuesday, Wednesday, Thursday, FFriday 3:30 PM - 12:00 AM

Essential Job Functions:


- Performs alarm panel programming and data entry to monitoring software and related applications.

- Performs data verification.

- Troubleshoots and provides advanced customer and technical support, schedules service calls and enters/tracks

service tickets.

- Performs equipment checks, manual processing/receiver readings.

- Handles incoming technician calls.

- Processes requests for account changes and service.

- Compiles daily programming, data entry, and service statistics.

- Handles overflow activity of customer alarm signals.

- Notifies supervisor of errors and equipment stoppage.

- Contacts On-Call personnel as required.

- Attends meetings/trainings as required.

- Must fulfill applicable Alarm Operator Licensing and Registration requirements.

Job Requirements:


- One to three years related experience is required.

- Must have one plus years face-to-face and/or phone customer contact.

- Basic math and computer/keyboarding/computer skills required.

- Knowledge of billing systems.

- Strong accuracy and attention to detail required.

- Must maintain a high level of confidentiality in dealing with customer data.

- Ability to communicate effectively and pleasantly over the phone and express excellent customer service skills

- Good organizational skills to work on multiple tasks.

- Ability to work under stress.

- Ability to operate/troubleshoot basic office equipment (PC, printer, fax, receivers, alarm panels, telephone system, various software packages).

- Central Station Alarm Association (CSAA) Operator Certification must be obtained within six months of accepting position.

- Must possess excellent verbal communication skills including the ability to communicate effectively, tactfully and courteously with all clients and employees.

- Must possess minimum one year of Windows-based computer experience.

- Must possess the ability to learn various computerized systems.

Preferred Qualifications:


- Bi-lingual, fluent in Spanish.

Education and Experience:

High school diploma or general education degree (GED)

Supervisory/Managerial Responsibilities:

No Supervisory responsibilities with this position.

Travel Requirements:

None

We are proud to offer a robust benefits package including medical, dental, vision, pension, a matched 401(k) plan, tuition reimbursement, and discounted services for employees who reside in a Time Warner Cable service area. Qualified candidates should apply online at www.timewarnercable.com.

FCC Unit_TWC: 1053
Controlling Establishment ID: 00168 - East Syracuse Fly Rd

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>Thu, 30 May 2013 03:00:00 GMThttp://jobs.timewarnercable.com/job/Syracuse-Operations-Assistant-Job-NY-13201/2575164/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.timewarnercable.com/job/Syracuse-Operations-Assistant-Job-NY-13201/2575164/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Posting Job Title:Operations Assistant
Requisition #: 145756BR
Posting Location: Syracuse, NY, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time

Posting Job Description

The Time Warner Cable Corporate office currently seeks an Operations Assistant for our Emergency Response Center. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Work Schedule:
Tuesday, Wednesday, Thursday, Friday, Saturday 3:30 PM - 12:00 AM

Essential Job Functions:


- Performs alarm panel programming and data entry to monitoring software and related applications.

- Performs data verification.

- Troubleshoots and provides advanced customer and technical support, schedules service calls and enters/tracks
service tickets.

- Performs equipment checks, manual processing/receiver readings.

- Handles incoming technician calls.

- Processes requests for account changes and service.

- Compiles daily programming, data entry, and service statistics.

- Handles overflow activity of customer alarm signals.

- Notifies supervisor of errors and equipment stoppage.

- Contacts On-Call personnel as required.

- Attends meetings/trainings as required.

- Must fulfill applicable Alarm Operator Licensing and Registration requirements.



Job Requirements:


- One to three years related experience is required.

- Must have one plus years face-to-face and/or phone customer contact.

- Basic math and computer/keyboarding/computer skills required.

- Knowledge of billing systems.

- Strong accuracy and attention to detail required.

- Must maintain a high level of confidentiality in dealing with customer data.

- Ability to communicate effectively and pleasantly over the phone and express excellent customer service skills

- Good organizational skills to work on multiple tasks.

- Ability to work under stress.

- Ability to operate/troubleshoot basic office equipment (PC, printer, fax, receivers, alarm panels, telephone system, various software packages).

- Central Station Alarm Association (CSAA) Operator Certification must be obtained within six months of accepting position.

- Must possess excellent verbal communication skills including the ability to communicate effectively, tactfully and courteously with all clients and employees.

- Must possess minimum one year of Windows-based computer experience.

- Must possess the ability to learn various computerized systems.



Preferred Qualifications:


- Bi-lingual, fluent in Spanish.



Education and Experience:

High school diploma or general education degree (GED)

Supervisory/Managerial Responsibilities:
No Supervisory responsibilities with this position.



Travel Requirements:

None


We are proud to offer a robust benefits package including medical, dental, vision, pension, a matched 401(k) plan, tuition reimbursement, and discounted services for employees who reside in a Time Warner Cable service area. Qualified candidates should apply online at www.timewarnercable.com.

FCC Unit_TWC: 1053
Controlling Establishment ID: 00168 - East Syracuse Fly Rd

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>Thu, 30 May 2013 08:00:00 GMThttp://jobs.timewarnercable.com/job/Syracuse-Operations-Assistant-Job-NY-13201/2575157/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.timewarnercable.com/job/Syracuse-Operations-Assistant-Job-NY-13201/2575157/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Posting Job Title:Operations Assistant
Requisition #: 145760BR
Posting Location: Syracuse, NY, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time

Posting Job Description

The Time Warner Cable Corporate office currently seeks an Operations Assistant for our Emergency Response Center. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Work Schedule:
Tues-Sat 9:30am-6:00pm

Essential Job Functions:


- Performs alarm panel programming and data entry to monitoring software and related applications.

- Performs data verification.

- Troubleshoots and provides advanced customer and technical support, schedules service calls and enters/tracks
service tickets.

- Performs equipment checks, manual processing/receiver readings.

- Handles incoming technician calls.

- Processes requests for account changes and service.

- Compiles daily programming, data entry, and service statistics.

- Handles overflow activity of customer alarm signals.

- Notifies supervisor of errors and equipment stoppage.

- Contacts On-Call personnel as required.

- Attends meetings/trainings as required.

- Must fulfill applicable Alarm Operator Licensing and Registration requirements.



Job Requirements:


- One to three years related experience is required.

- Must have one plus years face-to-face and/or phone customer contact.

- Basic math and computer/keyboarding/computer skills required.

- Knowledge of billing systems.

- Strong accuracy and attention to detail required.

- Must maintain a high level of confidentiality in dealing with customer data.

- Ability to communicate effectively and pleasantly over the phone and express excellent customer service skills

- Good organizational skills to work on multiple tasks.

- Ability to work under stress.

- Ability to operate/troubleshoot basic office equipment (PC, printer, fax, receivers, alarm panels, telephone system, various software packages).

- Central Station Alarm Association (CSAA) Operator Certification must be obtained within six months of accepting position.

- Must possess excellent verbal communication skills including the ability to communicate effectively, tactfully and courteously with all clients and employees.

- Must possess minimum one year of Windows-based computer experience.

- Must possess the ability to learn various computerized systems.



Preferred Qualifications:


- Bi-lingual, fluent in Spanish.



Education and Experience:

High school diploma or general education degree (GED)

Supervisory/Managerial Responsibilities:
No Supervisory responsibilities with this position.



Travel Requirements:

None


We are proud to offer a robust benefits package including medical, dental, vision, pension, a matched 401(k) plan, tuition reimbursement, and discounted services for employees who reside in a Time Warner Cable service area. Qualified candidates should apply online at www.timewarnercable.com.

FCC Unit_TWC: 1053
Controlling Establishment ID: 00168 - East Syracuse Fly Rd

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>Thu, 30 May 2013 08:00:00 GMThttp://jobs.timewarnercable.com/job/Syracuse-Operations-Assistant-Job-NY-13201/2575165/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.timewarnercable.com/job/Syracuse-Operations-Assistant-Job-NY-13201/2575165/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Posting Job Title:MDU Support Specialist
Requisition #: 145525BR
Posting Location: Middletown, NY, US
Alternative Locations: United States - New York - Rochester;;
Area of Interest:Customer Service/Member Services
Position Type: Full Time

Posting Job Description

As a technology leader in the telecommunications industry and one of the largest cable operators in the nation, Time Warner Cable has a uniquely strong marketplace position. We built our business on the single focus of being a best-in-class telecommunications service provider, and we are looking for best-in-class sales leaders to join us in our drive to success

This position supports the MDU Program by identifying, developing and managing movers, management relationships and courtesy accounts for Time Warner Cable Video, Road Runner and Digital Phone products. The MDU Support Specialist reports to the MDU Support Specialist Supervisor.

RESPONSIBILITIES:

- Ensure smooth and efficient operation and maximum end-user satisfaction.

- Develop, recommend and implement new procedures.

- Administer, coordinate and monitor departmental customer acquisition activities within the framework of established MDU customer care policies and procedures.

- Handle all customer service issues. Work with Account Executives on acquiring new business accounts and have accountability for assisting the team in achieving their revenue objectives.

- Input and track all orders that are sold by Account Executives.

- Data analysis, running reports, and building spreadsheets for the Sales Operations Director as requested.

- Assist with A.E. billing issues.

- Ensuring regular review and revision of training and marketing materials to mirror product changes.

- Act as internal advocate to identify and acquire local and corporate resources necessary to support internal sales activities.

- Provide necessary support materials for all sales representatives.

- Interface with inter- and intra-departmental managers and employees to ensure successful communications and operations concerning MDU.

- Provide regular reporting as required by departmental manager. Requires extensive working knowledge of Excel.

- Data Analysis and trending analysis of data.

- Ability to understand customers business and networking requirements as needed. Good understanding of billing systems.

- Responsible for coordination of incentives and promotions for MDUs.

Preferred Qualifications:
- High School Diploma required. College degree preferred.
- 2-3 years' experience in a related field to include Customer Service, Sales Support or property management. Sales/marketing background or customer service experience in sales environment required.
- Demonstrated leadership skills to effectively develop and lead a high performing team in the meeting function/department/company short-term goals and objectives.
- Demonstrated change management aptitude and ability. Takes a proactive role in bring about change, applying new ways to develop the business through improved management of people and processes.
- Ability to think strategically and identify critical success factors when developing strategy and plans for assigned area of responsibility.
- Ability to proactively develop and maintain solid business partnerships to ensure success in balancing the department and customer needs with the expectations of the organization and ensure needed business outcomes.
- Demonstrated ability to clearly and concisely express ideas and concepts verbally and in writing and adopts writing style and language to fit the situation/audience.
- Requires a valid driver's license, an acceptable driving record and use of a personal vehicle.
- Previous experience with sales skills and negotiations is desirable.
- Self Starter requiring minimal management intervention.
- Demonstrated time management skills and ability to operate independently.
- Strong Microsoft office skills; including Word, Excel and PowerPoint.
- Strong verbal and written communications skills.
- Knowledge of TWC products and services is required.
- Proficiency with ICOMS and CSG billing systems required.
- Willingness to work outside the office (in the field) is required.

QUALIFICATION DIMENSIONS:
- Customer Service Orientation
- Initiative
- Tolerance for Stress
- Practical Learning
- Persuasiveness/Sales Ability
- Integrity
- Analysis/Problem Solving
- Motivational Fit

FCC Unit_TWC: 0756
Controlling Establishment ID: 00688 - Middletown 2 Industrial

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>Wed, 05 Jun 2013 07:59:00 GMThttp://jobs.timewarnercable.com/job/New-York-MDU-Support-Specialist-Job-NY/2584740/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.timewarnercable.com/job/New-York-MDU-Support-Specialist-Job-NY/2584740/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Posting Job Title:Human Resources Coordinator
Requisition #: 146870BR
Posting Location: New York, NY, US
Area of Interest:Administrative/Clerical
Position Type: Full Time

Posting Job Description

Time Warner Cable Inc. (NYSE: TWC) is among the largest providers of video, high-speed data and voice services in the United States, connecting more than 15 million customers to entertainment, information and each other. Time Warner Cable Business Class offers data, video and voice services to businesses of all sizes, cell tower backhaul services to wireless carriers and, through its NaviSite subsidiary, managed and outsourced information technology solutions and cloud services. Time Warner Cable Media, the advertising arm of Time Warner Cable, offers national, regional and local companies innovative advertising solutions. More information about the services of Time Warner Cable is available at www.twc.com, www.twcbc.com, www.navisite.com, www.shrm.com and www.twcmedia.com.

Position Summary:
The HR Coordinator is responsible for supporting the HR Business Partner team that typically has responsibility for a client group or location of 1850 that may span multiple functions and/or markets by partnering with the HR Centers of Expertise (COE) including; Training and Development, Talent, Compensation, Benefits and HR Operations to deliver HR programs and services to the client group.

Key Responsibilities:
- Supports HR Business Partner team of 10+ in large location
- Provides administrative support to include: scheduling of HR events, managing and submit Travel and Expense reports ,
- I-9 administration
- Coordinates submission of data into the Records Management System (RMS),
-Facilitates the exit interview and processing of related documents
-Responsible for PeopleSoft data entry and compliance
- Produces ad hoc reporting and data integrity
-Frontline employee contact for the HR team
-
Represent HR team with facilities/admin teams, other location coordination for building wide matters
-Assist with maintaining records for equal employment opportunity and AAP reporting
-
New employee assimilation and onboarding
-May be responsible for HR programs including; new employee orientation, MVP, and Diversity and Inclusion activities such as employee networks
- Manages sensitive and confidential information
- Other duties as assigned

Position Requirements:
- Bachelor's degree, preferably in Human Resource Management or equivalent required.
- Zero to two years of human resources experience, professional generalist preferred.
-Must have intermediate skills in Microsoft Excel, Word, and PowerPoint.
-Working knowledge of People Soft or similar HRIS experience highly desirable.
-Requires excellent communication and organizational skills.
-Able to judge, prioritize, and manage multiple tasks and meet continuous deadlines.
-True self -starter with high energy and professional demeanor.
-Maintain high level of confidentiality and be extremely discreet and able to handle various types of confidential information.
-Excellent human relations and teamwork skills to interact with colleagues, candidates and other functional areas within the company.
-Adapt to changing priorities, develop alternative solutions and work in a team environment.

FCC Unit_TWC: HQ452
Controlling Establishment ID: 00158 - NYC 1 TW Ctr 60 Columbus Cir

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>Tue, 11 Jun 2013 05:00:00 GMThttp://jobs.timewarnercable.com/job/New-York-Human-Resources-Coordinator-Job-NY/2656274/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.timewarnercable.com/job/New-York-Human-Resources-Coordinator-Job-NY/2656274/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Posting Job Title:ERC Alarm Agent
Requisition #: 146874BR
Posting Location: Syracuse, NY, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time

Posting Job Description

The Time Warner Cable Corporate office currently seeks an Alarm Agent for our Emergency Response Center Department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

We are hiring into 3 specific shifts for this position, 1 position per shift.

Position 1: Monday/Tuesday/Friday/Saturday 4:30pm-3:00am

Position 2: Wednesday/Thursday 4:30pm-3:00am, Saturday/Sunday 8:30p-7:00am

Position 3: Wednesday-Saturday 3am-1:30pm
Essential Job Functions:

- Uses electronic resources to monitor security systems in homes and businesses.

- Notifies customer of events, failures or alarms.

- Notifies appropriate agency of events or alarms.

- Answers incoming phone calls.

- Complies with department standards for call processing and customer service goals.

- Notifies supervisor of errors or systems issues.

- Performs basic troubleshooting, escalates as necessary to appropriate support departments per policies and procedures.

- Performs data entry and verification.

- Contact on call personnel indicated as necessary.

- Attends meetings/training as required.

- Must fulfill applicable Alarm Operator Licensing, Registration and Certification requirements.

Job Requirements:

- Central Station Alarm Association (CSAA) Level I Operator Certification must be obtained within three months of accepting position.

- Must possess excellent verbal communication skills including the ability to communicate effectively, tactfully and courteously with
all clients and employees.

- Ability to communicate effectively and pleasantly over the phone and express excellent customer service skills.

- Must possess minimum one year of Windows-based computer experience.

- Basic keyboarding skills.

- Must possess basic math skills.

- Must maintain a high level of confidentiality in dealing with customer data.

- Must have understanding of browsers, email and the Internet.

- Knowledge of customer support/troubleshooting over the phone.

- Strong attention to detail required.

- Must be able to answer and manage telephone calls at defined performance standards.

Preferred Qualifications:

- Bi-lingual, fluent in Spanish.

Education and Experience:
High school diploma or general education degree (GED); or zero to three months related experience
and/or training; or equivalent combination of education and experience.

Supervisory/Managerial Responsibilities:
No Supervisory responsibilities with this position.

Travel Requirements:
None

Hours:

Position 1: Monday/Tuesday/Friday/Saturday 430p-3a
Position 2: Wednesday/Thursday 430p-3a, Saturday/Sunday 830p-7a
Position 3: Wednesday-Saturday 3a-130p

FCC Unit_TWC: 1053
Controlling Establishment ID: 00168 - East Syracuse Fly Rd

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>Wed, 12 Jun 2013 05:00:00 GMThttp://jobs.timewarnercable.com/job/Syracuse-ERC-Alarm-Agent-Job-NY-13201/2658848/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.timewarnercable.com/job/Syracuse-ERC-Alarm-Agent-Job-NY-13201/2658848/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Posting Job Title:I/R Technician
Requisition #: 145311BR
Posting Location: Ulster Park, NY, US
Area of Interest:Engineering/Technical Operations
Position Type: Full Time

Posting Job Description

Time Warner Cable currently seeks an I/R Technician for our Technical Operations Department in Kingston, NY.
Purpose:

Performs field technical work and services customers' problems. Responsibilities include daily organization of service calls, customer relations, and problem solving, and required documentation.
Please note this is an entry level position.
Key Responsibilities:

- Will be expected to train and become proficient in all job duties including: primary installations, underground installations, additional outlets, moves, pre-wires, post-wires, surveys, and basic troubleshooting.

- Complete grounding, audits, signal, leakage tracking, tracing, converter retrievals, delinquent disconnects/collections, VCR installation, new installations, reconnects, disconnects and relocates of cable service at subscribers' homes in aerial and underground areas in accordance with work orders issued and TWC procedures and standards.

- Adjust TV tuning as required to ensure acceptable reception.

- Identifies and corrects faults and places service calls if necessary. Requisition equipment needed to fill daily work orders. Communicate Time Warner Cable TV services, pay TV services/packages and converter operation as required, and leave channel guides and promotional literature with subscribers and attempt to sell additional outlets and additional services.

- Maintain an accurate knowledge of all channels and services offered by the system.

- Collect and turn in connection fees and other customer charges as required.

- Submit completed signed work orders according to established procedures to ensure that the customer billing system is updated correctly.

- Report incomplete work orders, plant deficiencies and unauthorized connections and problems to management.

- Report any accidents, losses, injuries or property damage to supervisor and customer where appropriate.

- Other duties as assigned.
Education/Experience:

Must have a High School Diploma or GED; 0-3 month of previous experience; or equivalent combination of education and experience.
Qualifications/Skill Set:

- Must have excellent oral and written communication skills.

- Must have knowledge of basic electricity/electronics.

- Able to climb ladders and gaff utility poles to a height of approximately 20 feet.

- Must be able to lift and move a ladder weighing approximately 70 pounds which requires climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting and repetitive motions.

- Must be able to use hand tools including electric tools, hammer, drills, crimpers, wrenches, etc.

- Must be able to work in adverse weather conditions and able to enter confined spaces.

- Able to effectively use/read test equipment (leakage detector, signal level meter, TV, etc.).

- Must have valid driver's license with a clean and acceptable driving record.
Legal or Financial Responsibilities:

Requires adherence to Time Warner Standards of Business Conduct. Position must assist in maintaining the confidentiality of customer and business data at all times

FCC Unit_TWC: 0756
Controlling Establishment ID: 00459 - Ulster Park Broadway

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>Sat, 08 Jun 2013 07:59:00 GMThttp://jobs.timewarnercable.com/job/Ulster-Park-IR-Technician-Job-NY-12487/2546727/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.timewarnercable.com/job/Ulster-Park-IR-Technician-Job-NY-12487/2546727/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Posting Job Title:Inbound Sales Representative
Requisition #: 146943BR
Posting Location: Albany, NY, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time

Posting Job Description

Time Warner Cable's East Region Sales Department currently seeks Full Time Inbound Sales Representatives for our call center in Albany, NY. Please find below a brief description of the essential duties and responsibilities required to function successfully in this position.

Position Summary:
The Inbound Telesales Representative is a consultative professional sales position within our Telesales team. Individuals in this position are responsible for Cable, High Speed Data, Wireless, Data and Digital Telephone products and services within the residential realm. This sales professional will drive bundled package sales. This professional is responsible for increasing the sell-in percentages of all products and services while maximizing revenue.

Essential Job Functions:

- Sales professionals are responsible for achieving a monthly revenue quota in data, wireless, phone and video sales.

- This sales professional conducts proactive consultative needs analysis with new and existing customers including the development of client centric product solutions.

- Answers inbound residential customer calls, covering a full range of Time Warner Cable services, including obtaining all information necessary for resolution of transactions.

- Achieves all sales standards set for the department by following the established departmental policies and procedures.

- Accurately presents marketing/sales campaigns to every sales opportunity.

- Demonstrates full understanding of current marketing campaigns and offerings and have the ability to communicate them clearly to customers.

- Maintains call and data entry accuracy levels between a level of 95% or better.

- Accurate data entry into ICOMS.

- All other Duties as assigned.

Job Requirements:

- Excellent customer service and sales skills required.

- Ability to continuously learn and retain knowledge of new services and promotions being offered by the company.

- Ability to learn and execute marketing/selling techniques.

- Requires strong interpersonal skills including excellent time management, listening and people skills.

- Understands and adheres to all company and department policies and procedures.

- Ability to effectively execute conflict resolution techniques.

- Ability to exercise good judgment, aligned with company policies and procedures.

- Ability to work in a fast-paced, highly demanding and high stress work environment.

- Ability to multitask.

- Ability to type 40-45 wpm.

- Basic knowledge of mathematics.

- Must be flexible to work between 7:00 a.m. and 9:00 p.m., including weekends and holidays.

- Familiarity with applicable local, state and federal regulations.

The above list of duties and responsibilities is intended to describe the overall nature and level of work being performed by individuals assigned to this position. The list is not intended to be an exhaustive list of all duties, responsibilities or skills that may be required of individuals in this position.

Preferred Qualifications:

- Bilingual a plus.

- Working knowledge of the ICOMS billing system, preferred.

Education:

- High school diploma or general education degree (GED) or equivalent combination of education and experience.

Experience:

- Minimum of one year sales experience required with a proven ability to sell.

- Previous cable industry and/or call center experience, preferred.

Travel Requirements:

- Minimal travel to other sites within the region may be required for trainings and meetings.

Legal/Financial Responsibilities:
Requires adherence to Time Warner Standards of Business Conduct. Position must assist in maintaining the confidentiality of customer and business data at all times.

CBTWC 6/18/13

FCC Unit_TWC: 0756
Controlling Establishment ID: 00828 - Albany New Karner

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>Mon, 17 Jun 2013 05:00:00 GMThttp://jobs.timewarnercable.com/job/Albany-Inbound-Sales-Representative-Job-NY-12201/2668937/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.timewarnercable.com/job/Albany-Inbound-Sales-Representative-Job-NY-12201/2668937/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Posting Job Title:Sr Mgr, Operations Reporting
Requisition #: 146806BR
Posting Location: Buffalo, NY, US
Alternative Locations: United States - Pennsylvania - Coudersport, United States - Virginia - Herndon;;
Area of Interest:Customer Service/Member Services
Position Type: Full Time

Posting Job Description

The Time Warner Cable Residential Group currently seeks a Sr. Manager, Care Operations Reporting
for our Enterprise Customer Care Department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Preferred location: Buffalo NY, Herndon VA, or Coudersport PA. Will consider other TWC offices.




Essential Job Functions:


Design data flow / entry such that reports are produced without manual intervention to ensure the accuracy and consistency of the data.

Represent Care Operations in discussions about design and prioritization of Care Operations reports with the Marketing, Finance and TSG teams so as to remove redundancy and promote consistency of data

Manage and oversee deployment, maintenance systems that provide operations data, network information, and data on tool usage so that all KPIs are maintained within all "In House" Customer Care Contact Centers.

Establish and document all process for building reports, assigning management roll-up structures and report production

Participate with Regions, the other Reporting Team Members & reporting specialists in the design and production of all daily, weekly and monthly reports and score cards that are consolidated and analyzed in support of Care Operations Management decision making.

Coordinate the launches of new Care agent tools and reporting platforms with outsourcer vendors and internal TWC centers across the country.

Identify new technology for implementation supporting standardization and the consolidation of data to central sources for all markets to use.

Work with TSG and market level reporting teams to decommission tools and reporting systems outside the list of supported applications.

Continue to drive the consolidation off all data sources into singles sources of truth and into single executive decks allowing full 360' views of data.

Perform Project Lead functions supporting new Care Tools and Reporting platforms as necessary.

Manage and develop Reporting Specialists and Data Analytics specialists.

Manage and support on-going daily tasks of all assigned personnel.

Provide support for troubleshooting of any data connectivity and tool issues daily or other failures that prevent or delay reporting production.

Job Requirements:


Knowledge of Server and infrastructure support, networking, providing support for multiple operating systems and Enterprise applications including Windows and Linux, VMware, Citrix, Oracle, SQL, Java.

Knowledge of contact center applications is plus

Familiar with requirements of network security, SOX and PCI compliances

Excellent PC Software skills in Microsoft Word, Excel, Power Point, Project, SharePoint and Visio

Ability to work independently and handle several projects simultaneously

Exceptional documentation abilities including documentation of executive summary and report

Excellent interpersonal, organizational, problem solving and verbal & written communication skills

Ability to manage remote employees, provide effective guidelines for team members and demonstrate strong leadership qualities

Ability to work effectively under pressure and in crisis and stressful situation.

Positive and professional attitude with the ability to adapt to a constantly changing industry and environment.

The above list of duties and responsibilities is intended to describe the overall nature and level of work being performed by individuals assigned to this position. The list is not intended to be an exhaustive list of all duties, responsibilities or skills that may be required of individuals in this position.

Education and Experience:


Bachelor's degree (B.A. or B.S.) from four-year college or university; or equivalent tgraining, education and experience.

M
inimum of 3 years experience of managing networks and tools
.

Minimum of 5 - 7 years significant reporting experience in a multi-site, multi product, multi channel Care operation
.


Minimum of 3 years experience managing and developing people
.


Strongly requires experience in Contact Center environment experience
.

Travel Requirements:


25 - 30%


Legal/Financial Responsibilities:
Requires adherence to Time Warner Standards of Business Conduct. Position must assist in maintaining the confidentiality of customer and business data at all times.

FCC Unit_TWC: HQ452
Controlling Establishment ID: 00335 - Buffalo La Riviere

More on TWC:
]]>Wed, 12 Jun 2013 05:00:00 GMThttp://jobs.timewarnercable.com/job/Buffalo-Sr-Mgr%2C-Operations-Reporting-Job-NY-14201/2658428/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.timewarnercable.com/job/Buffalo-Sr-Mgr%2C-Operations-Reporting-Job-NY-14201/2658428/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Posting Job Title:Sr Mgr, Operations Automation
Requisition #: 146811BR
Posting Location: Buffalo, NY, US
Alternative Locations: United States - Pennsylvania - Coudersport, United States - Virginia - Herndon;;
Area of Interest:Customer Service/Member Services
Position Type: Full Time

Posting Job Description

The Time Warner Cable Residential Group currently seeks a Sr. Manager, Care Operations Reporting
for our Enterprise Customer Care Department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Preferred location: Buffalo NY, Herndon VA, or Coudersport PA. Will consider other TWC offices.


Essential Job Functions:


Design data flow / entry such that reports are produced without manual intervention to ensure the accuracy and consistency of the data.

Represent Care Operations in discussions about design and prioritization of Care Operations reports with the Marketing, Finance and TSG teams so as to remove redundancy and promote consistency of data

Manage and oversee deployment, maintenance systems that provide operations data, network information, and data on tool usage so that all KPIs are maintained within all "In House" Customer Care Contact Centers.

Establish and document all process for building reports, assigning management roll-up structures and report production

Participate with Regions, the other Reporting Team Members & reporting specialists in the design and production of all daily, weekly and monthly reports and score cards that are consolidated and analyzed in support of Care Operations Management decision making.

Coordinate the launches of new Care agent tools and reporting platforms with outsourcer vendors and internal TWC centers across the country.

Identify new technology for implementation supporting standardization and the consolidation of data to central sources for all markets to use.

Work with TSG and market level reporting teams to decommission tools and reporting systems outside the list of supported applications.

Continue to drive the consolidation off all data sources into singles sources of truth and into single executive decks allowing full 360' views of data.

Perform Project Lead functions supporting new Care Tools and Reporting platforms as necessary.

Manage and develop Reporting Specialists and Data Analytics specialists.

Manage and support on-going daily tasks of all assigned personnel.

Provide support for troubleshooting of any data connectivity and tool issues daily or other failures that prevent or delay reporting production.

Job Requirements:


Knowledge of Server and infrastructure support, networking, providing support for multiple operating systems and Enterprise applications including Windows and Linux, VMware, Citrix, Oracle, SQL, Java.

Knowledge of contact center applications is plus

Familiar with requirements of network security, SOX and PCI compliances

Excellent PC Software skills in Microsoft Word, Excel, Power Point, Project, SharePoint and Visio

Ability to work independently and handle several projects simultaneously

Exceptional documentation abilities including documentation of executive summary and report

Excellent interpersonal, organizational, problem solving and verbal & written communication skills

Ability to manage remote employees, provide effective guidelines for team members and demonstrate strong leadership qualities

Ability to work effectively under pressure and in crisis and stressful situation.

Positive and professional attitude with the ability to adapt to a constantly changing industry and environment.

The above list of duties and responsibilities is intended to describe the overall nature and level of work being performed by individuals assigned to this position. The list is not intended to be an exhaustive list of all duties, responsibilities or skills that may be required of individuals in this position.

Education and Experience:


Bachelor's degree (B.A. or B.S.) from four-year college or university; or equivalent tgraining, education and experience.

M
inimum of 3 years experience of managing networks and tools
.

Minimum of 5 - 7 years significant reporting experience in a multi-site, multi product, multi channel Care operation
.


Minimum of 3 years experience managing and developing people
.


Strongly requires experience in Contact Center environment experience
.

Travel Requirements:


25 - 30%


Legal/Financial Responsibilities:
Requires adherence to Time Warner Standards of Business Conduct. Position must assist in maintaining the confidentiality of customer and business data at all times.

FCC Unit_TWC: HQ452
Controlling Establishment ID: 00335 - Buffalo La Riviere

More on TWC:
]]>Wed, 12 Jun 2013 05:00:00 GMThttp://jobs.timewarnercable.com/job/Buffalo-Sr-Mgr%2C-Operations-Automation-Job-NY-14201/2658430/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.timewarnercable.com/job/Buffalo-Sr-Mgr%2C-Operations-Automation-Job-NY-14201/2658430/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Posting Job Title:Intern, Corporate Strategy
Requisition #: 143412BR
Posting Location: New York, NY, US
Area of Interest:Project/Program Management
Position Type: Intern

Posting Job Description

The Time Warner Cable Corporate office currently seeks an Intern for our Corporate Strategy group. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Essential Job Functions:

The Corporate Strategy Intern will perform deep analysis and synthesis of internal and third-party data to form perspectives and recommendations for executive management. The Intern may support the high-speed data, video, commercial services, and/or wireless business units.

Responsibilities:

The Corporate Strategy Intern will take full ownership over one or two projects during the internship period and provide analysis support on existing projects. The output will include presentation materials for executive management with supporting documentation and sources (spreadsheets, data). An example project may include a five-year forecast of emerging consumer trends and applications or a deep dive on emerging competition.

Required Skills:


- Demonstrated ability to synthesize large amounts of information and analysis into thoughtful, articulate point-of- views and executive-level recommendations.

- Strong quantitative and analytical skills.

- Strong interpersonal skills to work across functional areas such as engineering, operations, finance, and marketing.

- Proven ability to liaise between technical and business areas.

- Strong written and verbal communication skills.

Job Requirements:


- The job requires strong computer skills in MS Word, PowerPoint, and Excel.

Education and Experience:


- Currently pursuing MBA or similar advanced degree with a BA/BS in business, economics, engineering, or a scientific/technical field.

- Will also consider junior/senior undergraduate students pursuing a degree in business, economics, engineering, or a scientific/technical field.

- Applicants must be continuing their education in the fall following their participation in the program.

- Must have permanent US work authorization.

- Should have experience or coursework relevant to business need.

- Family members may apply. See Corporate employment of relatives policy..

- Required overall GPA 3.0.

FCC Unit_TWC: HQ452
Controlling Establishment ID: 00158 - NYC 1 TW Ctr 60 Columbus Cir

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>Fri, 31 May 2013 07:59:00 GMThttp://jobs.timewarnercable.com/job/New-York-Intern%2C-Corporate-Strategy-Job-NY/2411353/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.timewarnercable.com/job/New-York-Intern%2C-Corporate-Strategy-Job-NY/2411353/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Posting Job Title:Emergency Response Center Operator
Requisition #: 142000BR
Posting Location: Syracuse, NY, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time

Posting Job Description

PURPOSE:

Works in Emergency Response Center to support legacy and IntelligentHome security customers in the operation of customer premise equipment and account data configuration. Monitor and respond to events and alarm signals generated from home security systems and end users.

ESSENTIAL DUTIES AND RESPONSIBILITIES:


- Uses electronic resources to monitor security systems in homes and businesses.

- Notifies customer of events, failures or alarms.

- Notifies appropriate agency of events or alarms.

- Answers incoming phone calls.

- Complies with department standards for call processing and customer service goals.

- Notifies supervisor of errors or systems issues.

- Performs basic troubleshooting, escalates as necessary to appropriate support departments per policies and procedures.

- Performs data entry and verification.

- Contact on call personnel indicated as necessary.

- Attends meetings/training as required.

- Must fulfill applicable Alarm Operator Licensing,

- Registration and Certification requirements.

OTHER DUTIES AND RESPONSIBILITIES:


- Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES:


- This job has no supervisory responsibilities.

QUALIFICATION STANDARDS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE/SKILLS/ABILITIES:


- Central Station Alarm Association (CSAA) Level I Operator Certification must be obtained within three months of accepting position.

- Must possess excellent verbal communication skills including the ability to communicate effectively, tactfully and courteously with all clients and employees.

- Ability to communicate effectively and pleasantly over the phone and express excellent customer service skills.

- Must possess minimum one year of Windows-based computer experience.

- Basic keyboarding skills.

- Must possess basic math skills.

- Must maintain a high level of confidentiality in dealing with customer data.

- Must have understanding of browsers, email and the Internet.

- Knowledge of customer support/troubleshooting over the phone.

- Strong attention to detail required.

- Must be able to answer and manage telephone calls at defined performance standards.

- Spanish language skills desired.

- *Individual must be able to work a floating/flexible schedule.

EDUCATION & EXPERIENCE:


- High School Diploma or equivalent is required.

- One year face-to-face and/or phone customer contact experience desired.

MENTAL DEMANDS:


- Ability to handle various tasks simultaneously, organize, prioritize, make decisions and work efficiently.

- Ability to express oneself in a clear, concise and organized manner both verbally and in writing.

- Ability to think through a problem, analyze and break it down into parts to resolve or come up with a logical solution.

- Must be able to function under considerable levels of stress while maintaining a professional demeanor.

- Ability to exercise good judgment, keeping in mind company policies and procedures as guidelines.

- Ability to deal with irate or difficult customers.

- Ability to maintain mental focus.

- Ability to communicate by telephone majority of the work day.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Sitting for long periods of time and will spend the majority of the work day in a seated position.

- Typing, data entry, use of mouse, and reading on a computer continuously throughout the work day.

- The employee must be able to hear and speak.

- The employee is occasionally required to stand, walk and reach with hands and arms.

- Specific vision abilities required by this job include close vision, distance, vision, color vision, peripheral vision, depth perception and the ability to focus; must be visually able to use a computer continuously throughout the work day.

- The employee must be able to deal with irate and difficult customers in a professional and courteous manner on a regular basis.



FCC Unit_TWC: 1053
Controlling Establishment ID: 00168 - East Syracuse Fly Rd

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>Tue, 18 Jun 2013 07:59:00 GMThttp://jobs.timewarnercable.com/job/Syracuse-Rep-2%2C-Security-Monitor-Center-Job-NY-13201/2313229/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.timewarnercable.com/job/Syracuse-Rep-2%2C-Security-Monitor-Center-Job-NY-13201/2313229/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Posting Job Title:Customer Care Representative
Requisition #: 146653BR
Posting Location: Cheektowaga, NY, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time

Posting Job Description

Time Warner Cable currently seeks Customer Care Representatives for our Customer Care Department located in Cheektowaga, NY . Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Position Summary:



The purpose of this position is to serve existing customers and prospective customers in a 24/7 High volume, Call Center environment by providing technical support for both our High Speed Data & Video services, selling services, making changes in service and providing account/billing information.
Continuous rotating shifts. Must be flexible to work weekends and holidays as a regular work schedule and have Troubleshooting skills for cable reception, Internet connection and digital phone connection.
There is also potential to earn commission!

Essential Job Functions:



- Utilize the Subscriber Management System and other appropriate resources to effectively answer customer inquiries about all elements of subscriber account status and scheduling of installation, change, repair or disconnection of service. This may be either oral or written communication. Also, uses computerized system for tracking, information gathering and/or troubleshooting.

- Analyze, interpret, and resolve subscriber problems, which relate in any way to our products or services to assure one- call resolution with the intent of providing customer satisfaction and retention.

- Utilize the Subscriber Management System and third-party web applications to process payments and maintain proper accounting procedures in the processing of payments.

- Lead customer through analysis, identification and correction of problems to facilitate immediate restoration of services and to prevent customer-caused service interruptions.

- Provide customers with information about programming options and changes, service enhancements and any additional product(s) or services(s), which might increase customer loyalty or company revenues. Assess customer needs and suggest/promote alternative products and/or services.

- Required to meet standardized goals and objectives as established through the Performance management process.

- Inform supervisor in clear, concise and timely manner of any unresolved customer relations issues.

- Develop through training and on-the-job experience a thorough understanding of the entire billing process including but not limited to: pro-rates, non- pays, rate increases, adjustments, credits, discounts, collections and billing equations (seasonal).

- Develop familiarity with the cable industry, competitors' equipment, sales and product knowledge through formal and informal training, trade associations' material and sales/marketing product and service campaigns.

- May perform other related duties and responsibilities as assigned and/or required.

Job Requirements:



- Requires general to broad knowledge of company products/services.

- Requires general knowledge of basic mathematical computations and the ability to effectively communicate information to customers.

- Demonstrated ability to maintain composure, tact and courtesy in an environment of continuous customer contact that is routinely high volume and demanding.

- Must be able to effectively resolve problems and be efficient in a fast paced environment and work a variety of work schedules to include days, nights, weekends, holiday, etc.

- Demonstrated phone skills and etiquette.

- Ability to navigate a computer for data entry, confirmation, tracking, information gathering, and/or troubleshooting.

- Ability to type 30 wpm accurately; proficient use of a computer mouse in a Windows environment.

- Solid verbal and written communication skills and the ability to analyze and interpret customer's needs by utilizing appropriate resources.

- Must be able to work in a team- orientated, high demand and fast paced environment.

- Must be able to multi-task such simultaneously using telephone and computer skills.

- Must successfully complete pre- employment testing.

- Must be able to sit for extended periods of time.

- All other Duties as Assigned

The above list of duties and responsibilities is intended to describe the overall nature and level of work being performed by individuals assigned to this position. The list is not intended to be an exhaustive list of all duties, responsibilities or skills that may be required of individuals in this position.

Preferred Qualifications:



- 1 year customer service related experience in PC hardware, software or related fields a plus. Call Center experience preferred.

- Stable work history preferred.

Education and Experience:



- High school diploma or its equivalent is required.

- Excellent communication and customer service skills required.

- Pass required call center test assessments.

- Working knowledge of Windows & Macintosh Operating Systems.

- Basic understanding of computer cabling and installation, as well as a basic understanding of Microsoft Outlook Express and email settings.

FCC Unit_TWC: 1811
Controlling Establishment ID: 00334 - Cheektowaga 2875 Union Rd

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>Thu, 06 Jun 2013 05:00:00 GMThttp://jobs.timewarnercable.com/job/Cheektowaga-Customer-Care-Representative-Job-NY-14043/2646004/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.timewarnercable.com/job/Cheektowaga-Customer-Care-Representative-Job-NY-14043/2646004/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS