http://jobs.timewarnercable.com/feeds/Akron-Oh-jobs/ Custom RSS Feed for Akron-Oh-jobs Sun, 19 May 2013 01:23:27 GMT en-us http://jobs.timewarnercable.com/feeds/Akron-Oh-jobs/ 720 Posting Job Title:Specialist, Business Class Sales Coaching and Development
Requisition #: 143737BR
Posting Location: Akron, OH, US
Area of Interest:Marketing
Position Type: Full Time

Posting Job Description

POSITION SUMMARY:

The purpose of this position is to work with sales leaders of the Teleservices , Mid- Market , and Enterprise Sales teams in developing and improving sales skills and methodology throughout the Midwest Market. This role will be responsible for the on-boarding process to improve market sales skills through initiating sales coaching classes, participating on sales calls, call monitoring, and in development of sales strategies.

ESSENTIAL JOB FUNCTIONS:

- To support the overall sales skills development of the assigned Teleservices, Mid-Market and Enterprise Sales Channels by developing/increasing the sales proficiency of the sales reps in those Channels to ensure Business Services achieves its overall revenue targets. Coaching and development to include Classroom coaching as well as 'In the Field' on Customer Calls coaching and assistance, as well as individual/team strategy sessions.

- Classroom training and or 'side jacking" on customer calls coaching and assistance, as well as individual/team strategy sessions.

- To plan, coordinate, evaluate, monitor and grow sales through team activity as well as territory/account management, and increased employee commitment and competence, in order to increase/grow revenue and market share.

- Experience in curriculum design and development; excellent public speaking and presentation skills.

- To manage and track all aspects of New Hire (Sales and Sales Leadership) performance against 'Ramp Objectives'. To provide analysis of both tenured and non-tenured sales personnel by sales channel as well as plan(s) to increase performance.

- To establish/maintain Sales Development Certifications as assigned.

- To fully understand and be able to articulate all TWC Business Services products and the respective "Value Added" propositions; develop pertinent sales coaching curriculum; deliver coaching.

JOB REQUIREMENTS:

- Bachelor's degree from a four-year college or university preferred; or equivalent training, education and experience.

- Five years direct sales and/or marketing experience with 2-5 years in a management and sales training role in a Fortune 500 company preferred. Industry experience in technology, telecommunications or internet-based services preferred. Proven track record of success in growing and defending the business in a competitive environment.

- Experience in curriculum design and development; excellent public speaking and presentation skills.

- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

- Ability to write reports, business correspondence, and procedure manuals.

- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

FCC Unit_TWC: 6067
Controlling Establishment ID: 00477 - Akron Brownstone

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>Tue, 14 May 2013 02:59:00 GMThttp://jobs.timewarnercable.com/job/Akron-Specialist%2C-Business-Class-Sales-Training-and-Development-Job-OH-44301/2444292/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.timewarnercable.com/job/Akron-Specialist%2C-Business-Class-Sales-Training-and-Development-Job-OH-44301/2444292/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Posting Job Title:Business Class Account Manager - SMB
Requisition #: 145565BR
Posting Location: Akron, OH, US
Area of Interest:Sales
Position Type: Full Time

Posting Job Description

As a technology leader in the telecommunications industry and one of the largest cable operators in the nation, Time Warner Cable Business Class has a uniquely strong marketplace position. We built our business on the single focus of being a best-in-class telecommunications service provider, and we are looking for best-in-class sales leaders to join us in our drive to success.

Position Summary

The Account Manager position is a consultative outbound telemarketing position within our Business Class commercial sales team. Individuals in this position are responsible for the upsell of voice, data and video services to existing customers, as well as the renewal, retention and winback of customers.

Essential Job Functions:

- Primary responsibility is existing customer upsell and contract renewal within the small and mid-sized business market

- Position may also involve some field sales activities, with occasional travel to customer locations

- Responsible for achieving a monthly revenue quota in data, phone and video sales

- Develops customer centric solutions and delivers sales proposals on product benefits

- Clearly understands and communicates the company's value proposition

- Maintains all sales databases necessary to report sales activity and customer information

- Works with the Account Executive and Account Consultant teams to ensure timely handoff of sold accounts for ongoing management and retention

- Works in conjunction with other business services support groups, including sales support and marketing personnel

- Attends all sales meetings and training sessions as required by management

Preferred Qualifications:

- Requires two or more years of sales experience, preferably selling data, voice and/or video solutions in the commercial telecommunications market

- Working knowledge of computers, computer networking, the Internet and networks preferred

- Strong verbal, written and interpersonal communication skills required

- Requires ability to multitask, as well as work efficiently and effectively within required deadlines

- The ability to learn quickly and apply that knowledge, along with the ability to work in a team environment is required

Education and Experience:

Bachelor's degree from a four-year college or university preferred; or equivalent training, education and experience.

Additional Educational Information (if any): Telecommunications industry experience preferred.

Travel Requirements:

No

Supervisory/Managerial Responsibilities:

No Supervisory responsibilities with this position.

FCC Unit_TWC: 6067
Controlling Establishment ID: 00484 - Akron South Main

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>Fri, 03 May 2013 00:00:00 GMThttp://jobs.timewarnercable.com/job/Akron-Business-Class-Account-Manager-SMB-Job-OH-44301/2580302/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.timewarnercable.com/job/Akron-Business-Class-Account-Manager-SMB-Job-OH-44301/2580302/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Posting Job Title:Mgr, SMB Sales
Requisition #: 146330BR
Posting Location: Akron, OH, US
Area of Interest:Sales
Position Type: Full Time

Posting Job Description

Looking to enhance your career with a company that offers stability and growth?

Three to five years proven track record in sales leadership (of a "Hunting team") of either Telephony/Datacom or any technical application/solution sales.

Business Class is a service of Time Warner Cable that provides high-speed data and voice solutions to business of all sizes. TWC Business Class products include; Data Connections & Internet Access (Metro Ethernet, SONET, and DOCSYS), Voice Solutions (Business Lines, PRI Lines, 800# Service, Voicemail, and LD), Commercial Video, Web-Hosting, Managed Security and Firewall Solutions, VPN's, DNS and E-Mail Packages, Secured WiFi Solutions (Office, and Metro) as well as Managed Storage. It's our goal within the Business Class organization to bring outstanding customer service and innovation to the businesses we serve. In addition, Time Warner Cable Business Class delivers the important advantage of one network, with a backbone wholly owned by a single, stable company.

ESSENTIAL FUNCTIONS:

As Sales Manager, you will plan, execute and manage all aspects and activities of a Mid-Market Sales Team within an assigned territory.

This includes the expectations in achieving revenue goals:

- Build and Lead a High Performance Sales Team of Business Class Account Executives in achieving Month, Quarter and Annual Sales & Revenue Requirements.

- Prepares sales team forecasts and various other reports to support the business needs.

- Create market coverage plan and sales strategies in-line with company guidelines to achieve product revenue assignments.

- Train, coach, motivate, and evaluate performance of the sales team.

- Routinely analyze sales statistics and market area to uncover potential opportunities.

- Reviews market analysis to determine customer needs, volume potential, price schedules, and competitive offerings and when appropriate prepares gap analysis and action plan to address.

- Negotiates contracts with Customers.

- Coordinates with Engineering, Construction, and Finance departments to insure quality, integrity, and service delivery to our customers.

- Cultivates a positive and respectful work environment through employee education, positive reinforcement, modeling behavior, and administering policies fairly and consistently.

QUALIFICATIONS/REQUIREMENTS:

- BS/BA Degree

- Three to five years proven track record in sales leadership (of a "Hunting team") of either Telephony/Datacom or any technical application/solution sales.

- Knowledge of; Fiber DWDM/CWDM,Metro Ethernet, SONET, Broadband DOCSYS, ADSL, VPNs, Firewalls, Web Hosting, VoIP, Routers, IP, Networking is a plus.

- Ability to develop and execute an effective sales plan for assigned sales territory.

- Skilled in creatively matching available solutions with business needs of clients.

- Excellent interpersonal,organizational, writing and communications skills to deal with all levels of people, both inside and outside the company required.

- Ability to teach AE's how to profile accounts for multiple products with multiple Decision-Makers.

- Ability to take initiative and handle various tasks simultaneously while working efficiently, effectively, and independently under minimal supervision required

- Valid Drivers License.

FCC Unit_TWC: 6067
Controlling Establishment ID: 00484 - Akron South Main

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>Fri, 17 May 2013 00:00:00 GMThttp://jobs.timewarnercable.com/job/Akron-Mgr%2C-SMB-Sales-Job-OH-44301/2603973/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.timewarnercable.com/job/Akron-Mgr%2C-SMB-Sales-Job-OH-44301/2603973/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Posting Job Title:Manager, Enterprise & Vertical Lead Generation
Requisition #: 144098BR
Posting Location: Akron, OH, US
Area of Interest:Marketing
Position Type: Full Time

Posting Job Description

The location is flexible and position may be based out of Columbus OH, Akron OH, Coppell TX or Cerritos CA.




This requisition is for interest in Akron OH.




If interested in this position, please apply to requisition number: 143833BR.


Time Warner Cable's West Region currently seeks a Manager, Enterprise Lead Generation for its Business Services Department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Location:

Position Summary:

The Manager, Enterprise Lead Generation will be responsible for creating and executing lead generation campaigns targeted at Vertical and Enterprise businesses across the west region. Primary goal is to create Enterprise targeted creative, messaging and offers to drive a 20% increase in leads provided to the outside sales team.

Essential Job Functions:

- Develop and implement west region Vertical and Enterprise business prospect acquisition calendar outlining key campaigns and required offer strategies to support lead generation goals. Provide ongoing team updates on campaign components and implementation progress to plan.

- Work with key stakeholder to develop and execute compelling Enterprise campaign offers, creative messaging, and appropriate segmentation targeting to generate the required level of Vertical and Enterprise sales leads to support a 20%+ increase in overall PSU growth.

- Interface with corporate marketing and key stakeholders to align offer strategies and ensure proper campaign and offer execution. Including finance and legal reviews, as well as ensuring proper and timely creation of required service codes and related campaign codes.

- Work with Marketing Analytics team to establish acquisition campaign goals and measure actual campaign results to goals in order to improve future campaign performance. Partner with Analytics team to thoroughly understand campaign performance by offer, by segment, by tactic, by market in order to optimize future campaign lead generation performance.

- Manage ad agency relationship in order to execute creative campaign requirements in a timely fashion. Track and report on ongoing agency expenses to ensure alignment with budget goals. Maintain competitive pricing and quality output from all agencies through ongoing RFPs and price quotes from various agencies in the marketplace.

Job Requirements:

- Minimum of 7+ years of progressive experience in developing and implementing Business-to-Business focused customer acquisition campaigns in the cable/telecommunications industry.

- Proven track record of creating and implementing innovative Enterprise and vertically focused customer acquisition programs focused on generating customer leads in support of achieving/exceeding PSU growth and revenue goals.

- Promotional offer development and prospect targeting utilizing a structured, scientific market segmentation approach.

- Advertising Agency management, creative direction, and associated expense management.

- Tracks and manages a multi-million dollar marketing expense budget. Provides constant accounting and forecasting versus budget, bids projects to various vendors, coordinates spending with Corporate.

- Manages the updating and provisioning of all Enterprise customer acquisition related collateral and sales materials.

- Manages marketing's Enterprise acquisition inventory of 800 DNIS numbers to support tracking of targeted marketing campaigns.

- Creates, maintains and distributes a calendar of all planned Enterprise and vertically focused marketing activity.

- Must be a team player willing to actively collaborate with marketing peers and key stakeholders to effectively align and communicate key goals and objectives.

- Exceptional verbal, written and interpersonal communications skills.

- Strong financial, analytical and project management skills are required.

- All other Duties as Assigned

Preferred Skills:

- Experience in creative and technical writing

- Experience in working with CRM tools such as Salesforce

- Experience in working with Marketing automation tools such as Eloqua, BullDog Solutions etc.

Education and Experience:

- Minimum 7-10 year's relevant work experience required

- Bachelor's degree (B. A.) from four-year college or university; or equivalent training, education and experience required. MBA preferred.

Legal/Financial Responsibilities: Requires adherence to Time Warner Standards of Business Conduct. Position must assist in maintaining the confidentiality of customer and business data at all times.

FCC Unit_TWC: 6067
Controlling Establishment ID: 00484 - Akron South Main

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>Wed, 24 Apr 2013 03:00:00 GMThttp://jobs.timewarnercable.com/job/Akron-Manager%2C-Enterprise-&-Vertical-Lead-Generation-Job-OH-44301/2446737/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.timewarnercable.com/job/Akron-Manager%2C-Enterprise-&-Vertical-Lead-Generation-Job-OH-44301/2446737/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Posting Job Title:Technical Writer
Requisition #: 143484BR
Posting Location: Akron, OH, US
Area of Interest:Engineering/Technical Operations
Position Type: Full Time

Posting Job Description

PURPOSE:
Assist in the support of the software, deployment, product management, and network engineering teams with their documentation efforts as related to coordination and monitoring of all engineering related projects associated with, but not limited to, multiple dwellings units, plant extensions, plant relocations, utility joint trench projects and plant upgrades. Insure that all TWC engineering and construction method of procedures (MOP) standards are met. Insure all Event Track applicable standard codes and deadlines are met. Technical Writers accomplishes workload demands by working productively and safely and by competing all requested projects in a timely manner with limited supervision. Technical Writers ensures internal customer satisfaction by providing information on all available company products and by promoting a positive, professional image.
ESSENTIAL JOB FUNCTIONS:
% of time Function
10% Provide detailed user Interface Design Documentation including art graphics, work flow charts and feature descriptions.
40% Support the Engineering and Operations teams by providing relevant
documentation and reviewing documentation authored by those teams for clarity, organization, and format.
10% Review all formalized documentation for grammar, organization, and proper use of company templates.
5% Communicate with engineers to obtaininformation and ensure validity of the documentation
5% Help create templates for operational documentation and for the engineering development process.
5% Create documents for both internal use and external customers.
5% Ensure proper communication and distribution of Technical Documentation.
20% Create, modify, and track entries in the Change Management System.
JOB REQUIREMENTS:

- High school diploma or general education diploma (GED)

- College degree in English or Writing preferred

- Knowledge of Cable systems is preferred.

- Strong Software Engineering Knowledge is preferred

- Ability to use Adobe Frame Maker, Adobe Illustrator, Adobe Photoshop, MS Visio, MS Suite (excel, word, PowerPoint), AuthorIT, Requisite Pro

- Ability to read, analyze, and interpret common scientific and/or technical journals, financial reports, and legal documents.

- Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

- Ability to write speeches and articles for publication that conform to prescribed style and format.

- Ability to effectively present information to top management, public groups, and/or boards of directors.

- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

WORK ENVIRONMENT:

- Consistent with the intent of creating a win-win, adult-to-adult employment relationship, the employee also has a number of critical responsibilities in the performance management process:

- Establishing Clear Expectations

- Planning is a two-way street. While it is the Supervisor's responsibility to clarify such things as the terms of employment, the measures of success, and the basis for advancement in pay and responsibility, it is the individual's responsibility to make sure he/she fully understands what is expected and all aspects of the employment relationship. Moreover, if such matters are not clear, the individual should ask questions to gain clarity.

- Taking Ownership for Personal Performance

- The individual is ultimately responsible for meeting the performance standards established for the role in the specified time period, and maintaining performance at or above those standards. The individual is responsible for maintaining the performance expectations established for him/her by their Supervisor.
SELF-DEVELOPMENT:
As with performance, the individual is ultimately responsible for his/her own development. The company will do its best to provide the training and tools needed for effective performance on the job and will attempt to create an environment in which talented people can perform to the best of their abilities. It is up to the individual to make the most of the opportunities provided, to actively participate in the development process, and to continually improve performance of the essential functions of this job.

ADDITIONAL POSITION REQUIREMENTS:

- Participates in training workshops and development activities.

- Attends several training programs such as New Hire orientation, Safety Compliance, Technical, and Customer Service training

- Actively seeks to expand his/her knowledge and skills through different learning opportunities, which may include soliciting coaching from Supervisor.

CBTWC 05/17/13

FCC Unit_TWC: 6067
Controlling Establishment ID: 00484 - Akron South Main

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>Sat, 18 May 2013 05:31:00 GMThttp://jobs.timewarnercable.com/job/Akron-Technical-Writer-Job-OH-44301/2408382/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.timewarnercable.com/job/Akron-Technical-Writer-Job-OH-44301/2408382/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Posting Job Title:Senior Network Engineer
Requisition #: 143416BR
Posting Location: North Canton, OH, US
Alternative Locations: United States - Ohio - Akron, United States - Ohio - Cleveland, United States - Ohio - Mansfield;Cleveland, Ohio, United States;Mansfield, Ohio, United States
Area of Interest:Engineering/Technical Operations
Position Type: Full Time

Posting Job Description

POSITION SUMMARY:
The Senior Network Engineer for Canton, OH Edge Routing Team will be responsible for designing, deploying, managing, and ensuring stability of the local/wide area network infrastructure technologies to provide high availability, fault tolerance, and scalability to effectively and efficiently support mission critical business systems. Demonstrates a high level of competence in LAN/WAN technologies, routing and switching platforms, troubleshooting critical issues, and coordination of implementation. Represents the Engineering Department working closely with regional Architects and Engineers in designing, modeling, and implementing new technologies within the Market. Performs moves, adds, and changes of equipment and systems specifically following the designated change management policies.

We Provide a generous relocation package and benefits. Candidate may also be located in Cleveland or Akron, OH.

ESSENTIAL JOB FUNCTIONS:
- Develop innovative solutions and maintain network monitoring and system performance tools, techniques, policies and procedures.
- Configure, service and support all routing and switching equipment necessary for the delivery of Metro Ethernet services, regional Ethernet and inter-regional Ethernet services. This includes all equipment, both active and passive, in both the core and metro network.
- Troubleshoots and resolves critical network and system issues.
- Project management - document project requirements including scope, costs, schedule, testing and terms of delivery to ensure project is completed with highest level of quality on time and within budget
- Mentors and trains other Engineering personnel in key elements of networking systems and provide technical presentations to instruct co-workers and other production services support individuals.
- Research and identify technology opportunities and their application to the business.
- Test and validate all new hardware and connections for proper configuration and performance.
- As part of an on-call/standby rotation, respond to afterhours call-out for service restoration, troubleshooting, network testing and repair of all necessary equipment.
- Track all equipment RMAs and ensure that proper levels of spare inventory are maintained.

JOB REQUIREMENTS:
- 4-year degree in Computer Science, Information Systems/Technology or equivalent job experience (7 to 10 years of data network design, planning and support experience) preferred
- CCIE and/or equivalent certifications preferred
- 5+ year's experience with Cisco or Juniper required.
- Extensive knowledge and hands-on experience of LAN, WAN, and telecommunication equipment, understanding of all OSI layers from application to physical, knowledge of RIP, OSPF and BGP, and experience with bandwidth utilization monitoring required.
- 7+ years of hands-on experience supporting/maintaining Cisco/Juniper and other major routing technology platforms required.
- 4+ years of hands-on experience supporting/maintaining VPN, proxies, system hardening, security policies with extensive knowledge of security practices/technologies required.
- Experience developing disaster recovery and business continuation plans preferred
- Must have demonstrated experience utilizing structured change and project management methodologies.
- Must be able to function effectively in a team environment to accomplish team goals.
- Must have the ability to facilitate and lead meetings to negotiate understanding and agreement; provide lead work direction and perform project management responsibilities, including developing logical, efficient project plans, establishing priorities, assigning and delegating tasks, providing guidance and training to team members, anticipating and avoiding problems, monitoring and managing task completion and working collaboratively with team members, other Engineering staff and customer groups to ensure project accountability

Candidate should have in-depth understanding of:
Networking Protocols (IPv6, 802.3 Ethernet, RPR/DPT, 802.11, 802.17- )
Routing Protocols (BGP, IS-IS, RIP, OSPF, PIM, MPLS- )
Internet Protocols (HTTP, SMTP, DNS, DHCP- )
DOCSIS Technologies and Services
Optical Networking (CWDM, DWDM, PON- )
Hybrid Fiber Coax Technologies
Traffic Engineering/Modeling
IP Presence, Messaging and Session Management (SIP, SIP-T, CPIM, SDP, Packet Cable DCS, etc- )
Security Technologies (AAA, PKI, DRM- )
Data Analysis/Modeling

Travel Requirements:
Travel 15 %

CBTWC 4/8/2013

FCC Unit_TWC: 6067
Controlling Establishment ID: 00107 - Canton Whipple

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>Mon, 06 May 2013 02:59:00 GMThttp://jobs.timewarnercable.com/job/Columbus-Senior-Network-Engineer-Job-OH-43085/2415665/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.timewarnercable.com/job/Columbus-Senior-Network-Engineer-Job-OH-43085/2415665/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Posting Job Title:Manager, Enterprise & Vertical Lead Generation
Requisition #: 143833BR
Posting Location: Columbus, OH, US
Alternative Locations: United States - California - Los Angeles, United States - Ohio - Akron, United States - Texas - Coppell;Akron, Ohio, United States;Coppell, Texas, United States
Area of Interest:Marketing
Position Type: Full Time

Posting Job Description

Position may be based in Coppell TX, Cerritos CA, Akron OH or Columbus OH.


Time Warner Cable's West Region currently seeks a Manager, Enterprise Lead Generation for its Business Services Department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Location:

Position Summary:
The Manager, Enterprise Lead Generation will be responsible for creating and executing lead generation campaigns targeted at Vertical and Enterprise businesses across the west region. Primary goal is to create Enterprise targeted creative, messaging and offers to drive a 20% increase in leads provided to the outside sales team.

Essential Job Functions:
- Develop and implement west region Vertical and Enterprise business prospect acquisition calendar outlining key campaigns and required offer strategies to support lead generation goals. Provide ongoing team updates on campaign components and implementation progress to plan.
- Work with key stakeholder to develop and execute compelling Enterprise campaign offers, creative messaging, and appropriate segmentation targeting to generate the required level of Vertical and Enterprise sales leads to support a 20%+ increase in overall PSU growth.
- Interface with corporate marketing and key stakeholders to align offer strategies and ensure proper campaign and offer execution. Including finance and legal reviews, as well as ensuring proper and timely creation of required service codes and related campaign codes.
- Work with Marketing Analytics team to establish acquisition campaign goals and measure actual campaign results to goals in order to improve future campaign performance. Partner with Analytics team to thoroughly understand campaign performance by offer, by segment, by tactic, by market in order to optimize future campaign lead generation performance.
- Manage ad agency relationship in order to execute creative campaign requirements in a timely fashion. Track and report on ongoing agency expenses to ensure alignment with budget goals. Maintain competitive pricing and quality output from all agencies through ongoing RFPs and price quotes from various agencies in the marketplace.

Job Requirements:
- Minimum of 7+ years of progressive experience in developing and implementing Business-to-Business focused customer acquisition campaigns in the cable/telecommunications industry.
- Proven track record of creating and implementing innovative Enterprise and vertically focused customer acquisition programs focused on generating customer leads in support of achieving/exceeding PSU growth and revenue goals.
- Promotional offer development and prospect targeting utilizing a structured, scientific market segmentation approach.
- Advertising Agency management, creative direction, and associated expense management.
- Tracks and manages a multi-million dollar marketing expense budget. Provides constant accounting and forecasting versus budget, bids projects to various vendors, coordinates spending with Corporate.
- Manages the updating and provisioning of all Enterprise customer acquisition related collateral and sales materials.
- Manages marketing's Enterprise acquisition inventory of 800 DNIS numbers to support tracking of targeted marketing campaigns.
- Creates, maintains and distributes a calendar of all planned Enterprise and vertically focused marketing activity.
- Must be a team player willing to actively collaborate with marketing peers and key stakeholders to effectively align and communicate key goals and objectives.
- Exceptional verbal, written and interpersonal communications skills.
- Strong financial, analytical and project management skills are required.
- All other Duties as Assigned

Preferred Skills:

- Experience in creative and technical writing
- Experience in working with CRM tools such as Salesforce
- Experience in working with Marketing automation tools such as Eloqua, BullDog Solutions etc.

Education and Experience:
- Minimum 7-10 year's relevant work experience required
- Bachelor's degree (B. A.) from four-year college or university; or equivalent training, education and experience required. MBA preferred.

Legal/Financial Responsibilities: Requires adherence to Time Warner Standards of Business Conduct. Position must assist in maintaining the confidentiality of customer and business data at all times.

FCC Unit_TWC: 0534
Controlling Establishment ID: 00026 - Columbus Olentangy

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>Mon, 13 May 2013 02:59:00 GMThttp://jobs.timewarnercable.com/job/Columbus-Manager%2C-Enterprise-&-Vertical-Lead-Generation-Job-OH-43085/2432167/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.timewarnercable.com/job/Columbus-Manager%2C-Enterprise-&-Vertical-Lead-Generation-Job-OH-43085/2432167/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Posting Job Title:Customer Care Sales Coach
Requisition #: 145275BR
Posting Location: North Canton, OH, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time

Posting Job Description

Position Summary


The Sales Coach will support Customer Care Center supervisors, Customer Care Center representatives, in sales activities. The Sales Coach will provide training and support to Customer Care Center representatives to develop a Sales Culture, Customer Care Center team and individual representative performance tracking and report distribution including the support, launch and tracking of all Regional and National sales contests/incentives that are applicable to Customer Care. Other Duties as Assigned



Essential Job Functions:


Must be willing to travel among all of the Customer Care locations in home market conducting side-by-side coaching and monitoring sessions, working with care leaders on sales initiatives and supporting sales through playing games and partnering with vendors

Must be visible and active in the floor and in the centers coaching, monitoring, and driving sales through cooperation and planning with department leadership

Work with Supervisors/Managers to aid them in building sales plans and developing their teams sales performance

Must be able to create an appropriate schedule to meet the needs of the teams in your assigned locations

Review Yield Reports (use Glocent tool when launched on 5/1) to determine which agents need sales coaching based on ranking on Yield% in RGU's and devise and deliver plans to improve performance to move everyone to 2.5% minimum CORE RGU Goal

Scheduling and delivery of sales training, coaching on results and developing plans and processes to help all agents meet their sales goals in association with regional sales training

Based on the Customer Care Growth Plan, develop a weekly sales plan for each area to drive sales based on PLG Power Hours and other fun games and methods to drive sales

Using the reporting tools available to the sales team, work with the supervisors and agents to develop a "sales Plan" for each agent that will move them towards their goals and establish a follow up process with the sup/agent on their progress

Using the Yield reports, pull top agents calls each month that can be used for a regional portal and used for training purposes

Work with vendors and other partners to drive sales through their incentives and contests, etc

Assist with planning and execution of REGIONAL PLG sales days

Support training initiatives for refreshers for S3, Reverse U-Verse, Mission Competition, etc

Provide debrief to Sr. Leadership in initiative to include successes and areas for improvement

Must be able to track incentives, games and other sales activity to determine what is successful and adjust plans according to results

Organize and develop educational materials to support the needs of your assigned locations

Must be able to lead a motivational meeting with Customer Care representatives and supervisors

Must be able to communicate effectively both verbally and written, face to face, and over the telephone with customers and co- workers

Must be able to perform mathematical calculations necessary to complete various tracking reporting

Must have the ability to process information accurately in order to follow directions and provide directions to others

Must work well as part of a team

Must be flexible and adaptable to change

Must have outstanding sales skills and a positive, professional attitude

Must be able to make decisions and use proper judgment

Develops and runs Sales Incentive programs for Customer Care Center representative

Assist in developing budgeted connect activity for the assigned sales locations

Job Requirements:


Minimum of 2 years marketing and/or sales experience, in the cable industry, and/or call center/direct sales environment, preferred

A proven track record in school or work experience in working with people and excellent communication skills

Knowledge of Sales techniques

Must have knowledge of all products and services offered by TWC

Must possess strong interpersonal skills

Employee must be available to work outside normally scheduled hours to satisfy customer care and tech ops needs

Critical to be self motivated and willing to take initiative to meet the above functions

Must possess strong organizational skills, including the ability to prioritize assignments and meet deadlines

Must have experience with MS Word and Excel

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

Ability to write reports, business correspondence, and procedure manuals

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Preferred Qualifications:


Must be able to use the ICOMS billing system

Must be able to learn and use COGNOS

Must be able to use Microsoft Office applications

Valid NC Drivers License required

Personal Auto for use to travel to and from various locations

Education and Experience:


Associate's degree (A.A.)

Supervisory/Managerial Responsibilities:


Plans, staffs, coaches, evaluates and directs work of employees of a work unit

FCC Unit_TWC: 6067
Controlling Establishment ID: 00107 - Canton Whipple

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>Thu, 16 May 2013 02:59:00 GMThttp://jobs.timewarnercable.com/job/North-Canton-Customer-Care-Sales-Coach-Job-OH-44709/2551534/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.timewarnercable.com/job/North-Canton-Customer-Care-Sales-Coach-Job-OH-44709/2551534/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Posting Job Title:Manager, Enterprise & Vertical Lead Generation
Requisition #: 144097BR
Posting Location: Coppell, TX, US
Area of Interest:Marketing
Position Type: Full Time

Posting Job Description

The location is flexible and position may be based out of Columbus OH, Akron OH, Coppell TX or Cerritos CA.


This requisition is for interest in Coppell TX.


If interested in this position, please apply to requisition number: 143833BR.


Time Warner Cable's West Region currently seeks a Manager, Enterprise Lead Generation for its Business Services Department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Location:

Position Summary:
The Manager, Enterprise Lead Generation will be responsible for creating and executing lead generation campaigns targeted at Vertical and Enterprise businesses across the west region. Primary goal is to create Enterprise targeted creative, messaging and offers to drive a 20% increase in leads provided to the outside sales team.

Essential Job Functions:
- Develop and implement west region Vertical and Enterprise business prospect acquisition calendar outlining key campaigns and required offer strategies to support lead generation goals. Provide ongoing team updates on campaign components and implementation progress to plan.
- Work with key stakeholder to develop and execute compelling Enterprise campaign offers, creative messaging, and appropriate segmentation targeting to generate the required level of Vertical and Enterprise sales leads to support a 20%+ increase in overall PSU growth.
- Interface with corporate marketing and key stakeholders to align offer strategies and ensure proper campaign and offer execution. Including finance and legal reviews, as well as ensuring proper and timely creation of required service codes and related campaign codes.
- Work with Marketing Analytics team to establish acquisition campaign goals and measure actual campaign results to goals in order to improve future campaign performance. Partner with Analytics team to thoroughly understand campaign performance by offer, by segment, by tactic, by market in order to optimize future campaign lead generation performance.
- Manage ad agency relationship in order to execute creative campaign requirements in a timely fashion. Track and report on ongoing agency expenses to ensure alignment with budget goals. Maintain competitive pricing and quality output from all agencies through ongoing RFPs and price quotes from various agencies in the marketplace.

Job Requirements:
- Minimum of 7+ years of progressive experience in developing and implementing Business-to-Business focused customer acquisition campaigns in the cable/telecommunications industry.
- Proven track record of creating and implementing innovative Enterprise and vertically focused customer acquisition programs focused on generating customer leads in support of achieving/exceeding PSU growth and revenue goals.
- Promotional offer development and prospect targeting utilizing a structured, scientific market segmentation approach.
- Advertising Agency management, creative direction, and associated expense management.
- Tracks and manages a multi-million dollar marketing expense budget. Provides constant accounting and forecasting versus budget, bids projects to various vendors, coordinates spending with Corporate.
- Manages the updating and provisioning of all Enterprise customer acquisition related collateral and sales materials.
- Manages marketing's Enterprise acquisition inventory of 800 DNIS numbers to support tracking of targeted marketing campaigns.
- Creates, maintains and distributes a calendar of all planned Enterprise and vertically focused marketing activity.
- Must be a team player willing to actively collaborate with marketing peers and key stakeholders to effectively align and communicate key goals and objectives.
- Exceptional verbal, written and interpersonal communications skills.
- Strong financial, analytical and project management skills are required.
- All other Duties as Assigned

Preferred Skills:

- Experience in creative and technical writing
- Experience in working with CRM tools such as Salesforce
- Experience in working with Marketing automation tools such as Eloqua, BullDog Solutions etc.

Education and Experience:
- Minimum 7-10 year's relevant work experience required
- Bachelor's degree (B. A.) from four-year college or university; or equivalent training, education and experience required. MBA preferred.

Legal/Financial Responsibilities: Requires adherence to Time Warner Standards of Business Conduct. Position must assist in maintaining the confidentiality of customer and business data at all times.

CBTWC 03/21/13

FCC Unit_TWC: HQ449
Controlling Establishment ID: 00351 - Coppell Canyon

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>Wed, 24 Apr 2013 03:00:00 GMThttp://jobs.timewarnercable.com/job/Coppell-Manager%2C-Enterprise-&-Vertical-Lead-Generation-Job-TX-75019/2446738/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.timewarnercable.com/job/Coppell-Manager%2C-Enterprise-&-Vertical-Lead-Generation-Job-TX-75019/2446738/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Posting Job Title:Manager, Enterprise & Vertical Lead Generation
Requisition #: 144113BR
Posting Location: Cerritos, CA, US
Area of Interest:Marketing
Position Type: Full Time

Posting Job Description

The location is flexible and position may be based out of Columbus OH, Akron OH, Coppell TX or Cerritos CA.




This requisition is for interest in Cerritos CA.




If interested in this position, please apply to requisition number: 143833BR.


Time Warner Cable's West Region currently seeks a Manager, Enterprise Lead Generation for its Business Services Department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Location:

Position Summary:

The Manager, Enterprise Lead Generation will be responsible for creating and executing lead generation campaigns targeted at Vertical and Enterprise businesses across the west region. Primary goal is to create Enterprise targeted creative, messaging and offers to drive a 20% increase in leads provided to the outside sales team.

Essential Job Functions:

- Develop and implement west region Vertical and Enterprise business prospect acquisition calendar outlining key campaigns and required offer strategies to support lead generation goals. Provide ongoing team updates on campaign components and implementation progress to plan.

- Work with key stakeholder to develop and execute compelling Enterprise campaign offers, creative messaging, and appropriate segmentation targeting to generate the required level of Vertical and Enterprise sales leads to support a 20%+ increase in overall PSU growth.

- Interface with corporate marketing and key stakeholders to align offer strategies and ensure proper campaign and offer execution. Including finance and legal reviews, as well as ensuring proper and timely creation of required service codes and related campaign codes.

- Work with Marketing Analytics team to establish acquisition campaign goals and measure actual campaign results to goals in order to improve future campaign performance. Partner with Analytics team to thoroughly understand campaign performance by offer, by segment, by tactic, by market in order to optimize future campaign lead generation performance.

- Manage ad agency relationship in order to execute creative campaign requirements in a timely fashion. Track and report on ongoing agency expenses to ensure alignment with budget goals. Maintain competitive pricing and quality output from all agencies through ongoing RFPs and price quotes from various agencies in the marketplace.

Job Requirements:

- Minimum of 7+ years of progressive experience in developing and implementing Business-to-Business focused customer acquisition campaigns in the cable/telecommunications industry.

- Proven track record of creating and implementing innovative Enterprise and vertically focused customer acquisition programs focused on generating customer leads in support of achieving/exceeding PSU growth and revenue goals.

- Promotional offer development and prospect targeting utilizing a structured, scientific market segmentation approach.

- Advertising Agency management, creative direction, and associated expense management.

- Tracks and manages a multi-million dollar marketing expense budget. Provides constant accounting and forecasting versus budget, bids projects to various vendors, coordinates spending with Corporate.

- Manages the updating and provisioning of all Enterprise customer acquisition related collateral and sales materials.

- Manages marketing's Enterprise acquisition inventory of 800 DNIS numbers to support tracking of targeted marketing campaigns.

- Creates, maintains and distributes a calendar of all planned Enterprise and vertically focused marketing activity.

- Must be a team player willing to actively collaborate with marketing peers and key stakeholders to effectively align and communicate key goals and objectives.

- Exceptional verbal, written and interpersonal communications skills.

- Strong financial, analytical and project management skills are required.

- All other Duties as Assigned

Preferred Skills:

- Experience in creative and technical writing

- Experience in working with CRM tools such as Salesforce

- Experience in working with Marketing automation tools such as Eloqua, BullDog Solutions etc.

Education and Experience:

- Minimum 7-10 year's relevant work experience required

- Bachelor's degree (B. A.) from four-year college or university; or equivalent training, education and experience required. MBA preferred.

Legal/Financial Responsibilities: Requires adherence to Time Warner Standards of Business Conduct. Position must assist in maintaining the confidentiality of customer and business data at all times.

FCC Unit_TWC: 11601
Controlling Establishment ID: 00389 - Cerritos

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>Wed, 24 Apr 2013 03:00:00 GMThttp://jobs.timewarnercable.com/job/Cerritos-Manager%2C-Enterprise-&-Vertical-Lead-Generation-Job-CA-90701/2446742/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.timewarnercable.com/job/Cerritos-Manager%2C-Enterprise-&-Vertical-Lead-Generation-Job-CA-90701/2446742/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Posting Job Title:Field Survey Coordinator Milwaukee
Requisition #: 142560BR
Posting Location: Milwaukee, WI, US
Alternative Locations: United States - Wisconsin - Appleton, United States - Wisconsin - Green Bay;;
Area of Interest:Engineering/Technical Operations
Position Type: Full Time

Posting Job Description

ESSENTIAL JOB FUNCTIONS:
- Complete field engineering surveys including OSP design for Aerial/Underground routing of approved Construction projects in relationship to Pre-Design/Pre-field as well as Make Ready/Permitting requirements.
- Determine the scope of work necessary to provide service.
- Review Design considerations for the availability.
- Draw accurate routing conclusions that reflect cost estimate for the availability request.
- Has extensive contact with construction, technical, and drafting personnel.
- Work with building contractors and planners to facilitate cost estimates for both residential, MDU and commercial serviceability requests.
- Work closely with external contractors to facilitate OSP walkout, permitting, pre-field. Quality Control of the contractor submissions for invoice approval and reconciliation.
- Perform other duties or responsibilities as required or assigned.

JOB REQUIREMENTS:
- High School Diploma/Recognized Equivalent or minimum five (5) years of directly related experience required.
- Must have a valid driver's license with clean driving record.
- Must have extensive knowledge of OSP Design specifically to HFC Architecture and Design.
- Must have excellent analytical reporting and analyst skills.
- Project management experience with strong analytical and written/oral reporting skills.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Drive company vehicle
- Lift and climb ladder with use of tools.
- Working knowledge of city and map reading
- Good verbal/written and interpersonal communication skills
- Knowledge of Cable TV Design

**The physical location for the opening can be located in Cincinnati, Columbus, Akron or Dayton, Ohio or Milwaukee/Greenbay, Wisconsin.**

FCC Unit_TWC: 8342
Controlling Establishment ID: 00066 - Milwaukee ML King

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.]]>Tue, 14 May 2013 02:59:00 GMThttp://jobs.timewarnercable.com/job/Milwaukee-Field-Survey-Coordinator-Milwaukee-Job-WI-53201/2377754/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.timewarnercable.com/job/Milwaukee-Field-Survey-Coordinator-Milwaukee-Job-WI-53201/2377754/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS